Org B chapter one

A concern with identifying right and wrong behavior is referred to as

ethics

Effective managers favor the contingency approach because:

it encourages the consideration of many factors that influence behavior and performance.

Which of the following are the three levels that OB distinguishes among?

organizational individual group

organizational behavior

An interdisciplinary field focused on understanding and managing people at work is _____.

Which statement about the skills needed later in one's career is true?

As you progress in your career, soft skills become more important.

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.

contingency

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools. fixed

following statements about OB is true?

It goes beyond common sense.

Which statement about soft skills is true?

People often fail at their jobs due to a lack of soft skills.

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

When making recommendations for solving a problem, it is important to link the recommendations to

causes.

Which of the following are common criteria for deciding whether to promote an employee?

current job performance ability to manage people ability to get things done through others

When there are two choices in a situation, and neither resolves the issue in an ethically acceptable manner, a(n) ______ exists.

ethical dilemma

Asking "Why or how does this cause a problem" is an important method for achieving which step of the 3-Step Approach to problem solving?

identifying potential causes

weaknesses of common sense

lack of rigor lack of objectivity too much dependence on hindsight

Select all disciplines that OB draws from:

management psychology anthropology ethics

The various characteristics that make individuals unique are known as

person factors.

Which of the following is an example of a person factor?

preference to work independently

When there is a difference between a goal and the actual outcome, this is known as a(n)

problem

The systematic process of closing gaps between a desired outcome and actual situation is called

problem solving

OB uses both a systematic and _____ approach to understanding people.

science-based

For most jobs, candidates are selected for their ______ skills.

technical

According to proponents of a contingency approach to management, in order to be effective as a manager, you need to

consider the situation before making a decision.

The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager

credibility.

Select interpersonal skills that foster respectful interactions.

positive attitudes effective communication active listening

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

situation factors.

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

the interactional perspective

self-awareness

Knowing yourself allows you to be authentic, which is essential to influencing others. This is the main premise of:

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

What is the primary argument of the interactional perspective of organizational behavior?

Behavior is a function of interdependent person and situation factors.

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct.

ethical