Organizational Behavior Chapter 11 Smartbook stuff

Rank these types of task interdependence with the type that creates the most conflict listed at the top and the type that creates the least conflict listed at the bottom.

1. Reciprocal interdependence 2. Sequential interdependence 3. Pooled interdependence 4. Complete interdependence

Avoiding

Cost of resolving the conflict outweighs the benefits

In which ways does team development help prevent relationship conflict during task conflict?

Developing team cohesion Increasing mutual understanding Motivating efforts to maintain stability

Forcing

Dispute requires a quick resolution

What conditions can potentially minimize the level of relationship conflict in a task conflict episode?

Emotional intelligence Psychological safety Team development

Lack of communication does not lead to conflict as the employees are not in touch with each other.

False

Giving all salespeople a commission of 10% of their sales is an example of reducing conflict by

Giving all salespeople a commission of 10% of their sales is an example of reducing conflict by

Yielding

Other party has more power

integrative

Parties have multiple items to resolve

distributive

Parties have one item to resolve

Problem-solving

Parties trust each other and have time to share information

What conflict-handling style is widely preferred over others, whenever possible?

Problem-solving

What is the least likely benefit of improving communication between employees across an organization?

Reduced differentiation

A hotel without the proper number of headsets and radios experiences mistakes in coordination of valet services. Which structural source of conflict would this BEST represent?

Scarce resources

The Bargaining Zone Model of Negotiation typically establishes which points in the bargaining zone? (Check all that apply)

Target point Resistance point Initial offer point

Which of the following are reasons why managers tend to rely on the inquisition approach to intervene in workplace disputes? (Check all that apply)

The approach is consistent with the expectation of managers to make decisions. It gives managers control over the process and outcome.

True or false: A negotiator from a highly collectivist culture is likely to approach conflict differently than one from a low collectivist, more individualist culture.

True

True or false: Increasing the availability of scarce resources is likely to reduce many conflicts.

True

Which of the following statements about women in negotiations are true? (Check all that apply.)

Women are more likely than men to accept offers just above their resistance points. Women value interpersonal relations in the negotiations more than men.

Which of the following would provide the most appropriate negotiation setting for both parties?

a rented conference room with no ties to either party

distributive again

a win-lose orientation

integrative again

a win-win orientation

A method of using a neutral third party to resolve a conflict that has high control over the final decision but not over the intervention process is ______.

arbitration

An important part of using dialogue to reduce conflict is for the parties involved to

avoid emotional responses throughout the process remain open-minded

Julius and Tamsin are on different teams but are supposed to work together on a project. Their teams are in different locations and don't make much effort to meet or talk to each other. Julius's team recently sent Tamsin's team some instructions that Tamsin's team felt talked down to them. The teams are experiencing which type of conflict?

communication problems

The bargaining zone model assumes that negotiators

compete to claim the greatest value

Bob's perception that Emily's production schedule will make it harder for his group to meet goals is a potential source of ______, whether he is right or not.

conflict

The process in which one party perceives that its interests are being opposed or negatively affected by another is

conflict

Dominic has disagreed with his team's plan for achieving their new sales target because it would require the production department to pay more overtime. This is an example of

constructive conflict

Coworkers may share a common goal, but due to their differing backgrounds may have conflicting ideas about how best to reach that goal. This type of conflict is known as

differentiation

Tomas, the production manager, was assigned to work with the product designers to develop a new product the company would be manufacturing. This is an example of reducing

differentiation

Appealing to everyone's commitment to improve the company's profits to resolve a conflict is an example of

emphasizing superordinate goals

A person from a collectivist society that values group harmony is likely to be at a disadvantage negotiating in a culture where a ______ style is more common.

forcing

It is important to listen and observe the other negotiators in order to

gather information

The structural approaches to reducing conflict include

improving communication clarifying rules and procedures

Jess, the marketing manager, is upset over Yee's decision to cut his budget in order to purchase new equipment for manufacturing. This is an example of

incompatible goals

Kemoy has been told to reduce costs by cutting sales personnel, but then he won't have enough people to reach the increased sales goals. This is an example of

incompatible goals

To meet her sales quota, Genzebe is trying to get a new customer. Genzebe promises a faster delivery time than her competitors to attract the potential customer. The head of production says he can't deliver by then because it will cost his department more and decrease their efficiency. This is an example of conflict created by

incompatible goals

According to the Conflict Process Model, the sources of conflict include

incompatible goals poor communication

One recommended way to reduce conflict over scarce resources is to ______ those resources.

increase

The underlying causes of conflict in an organization can be reduced by

increasing resources

The most commonly used intervention strategy managers employ to resolve disputes is

inquisition

The employee who coordinates the activities of several departments toward completion of their tasks is a(n)

integrator

Reducing task ______ can reduce conflict.

interdependence

The extent to which employees must share materials, information, or expertise to perform their jobs is known as

interdependence

The dominant view of conflict in organizations has been that it

is dysfunctional

Task conflict, or constructive conflict, ______.

is issue-related

Janeen works as a manager in ABC Corp. Liliana reports to Janeen. When Liliana discusses the renewal of her employment contract with Janeen, they are engaged in

negotiation

When two or more parties attempt to resolve divergent goals by redefining their interdependence it is

negotiation

Differentiation creates conflict in organizations because of

personal values ethnicity

Using cross-functional teams to develop products reduces conflict by

reducing differentiation

Asghar has questioned the credibility of Amal's budget figures, stating that Amal is inexperienced and is not an accountant. This is an example of ______ conflict.

relationship

Whereas task conflict focuses on the issues, ____ conflict focuses on the characteristics of individuals

relationship

There is more conflict during mergers and acquisitions because

rules are ambiguous

A source of conflict between departments during budget deliberations is

scarce resources

Goals that are valued by all and that require a joint effort by conflicting parties are known as ______ goals.

superordinate

Any attempt by a neutral person to help conflicting parties resolve their differences is

third-party conflict resolution

The lack of rules or ambiguous rules create conflict in organizations because they increase

uncertainty

The negative consequences of conflict include

wasted resources

The belief that those in conflict will find a mutually beneficial solution to their disagreement is a(n)

win-win

The belief that those in conflict will find a mutually beneficial solution to their disagreement is a(n) ______ orientation to managing the conflict.

win-win

Samira and Johan believe they can find a creative solution to their disagreement because they have the time to work it through, have worked together for a long time, and trust each other. Their conflict management approach is an example of the

win-win orientation