Organizational Behavior Final Exam

what can help managers enhance business operations by automating business processing, getting insight of data analysis, and engaging with customers and employees?

Artificial Intelligence

____________ power tends to produce __________. ____________ power tends to produce___________.

Expert, referent, positive legitimate ; commitment reward, coercive, negative legitimate; compliance

Sheila is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Sheila suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner-city children. Sheila is acting as

Initiator

.... Is the use of manipulation, a cynical view of human nature, a moral code that puts result over human principle

Machiavellianism

The dark triad consists of which of the following?

Machiavellianism, narcissism, pychopathy

Which of the following is not a principle of persuasion?

People tend to resent and disrespect credible experts.

When psychologically empowered an employee feels all of the following except?

agreeableness

Bill wants to work for the Chocolate Factory. He applies for a job and at the same time tries to find out as much as he can about the company on the Internet. He also asks his friend Charles, who already works there, about the work environment and employee benefits that the company offers. Which phase of organizational socialization is Bill currently in?

anticipatory

what represents a choice based on family situation and a particular subconscious application of learned information related to it.

automated experience

which of the following is an organizational function of a group?

coordinate interdepartmental efforts

Rachel bought a table at a thrift store for $20. She had a feeling it might be valuable. When cleaned up and assessed, the table turned out to be an antique from the 1700s, worth $3,250. What was Rachel using to make her decision?

intuition

At Peter James Consulting, managers are in the process of submitting their budget cuts for the next fiscal year. In evaluating alternatives, managers should consider all of the following except

is this a choice that I personally would like to make?

Dewey, a manager at the Busy Bee Restaurant, gives Alice her schedule for the next week. Alice knows she must follow that schedule. What kind of power is Dewey exercising?

legitimate

which of the following is a hard influencing tactic?

legitimizing tactics ( exchange, coalition, pressure, legitimizing tactics)

which of the following is one of the assumptions underlying non rational models of decision making

managers do not possess complete information

Which of the following statements about tendencies in managerial decision making is false?

managers study the problem too extensively and collect too much data

Disney has invested over 1 billion in big data technology to identify the best way to provide customer service. This is characteristic of what type of culture?

market culture

Leaders increase psychological empowerment by engaging in behavior that enhances perception of?

meaningfulness, self- determination, competence and impact

According to research, which of the following statements about mens and womens leadership is true?

men are more autocratic than women

in which stage of the group development process do group members resolve power struggles so something can be accomplished?

norming

which of the following statements about norms are not true?

norms are typically written down and discussed openly by groups

the set of implicit assumptions that a group holds and how the group perceives and acts in the environment

organizational culture

..... Are intentional acts of influence to enhance or protect the self interest of individuals or groups who are not endorsed by or aligned with those of the organization.

organizational politics

Which of the following statements about applying organizational socialization research is true?

organizations can use socialization tactics to promote ethical behavior

Josephine is about to graduate from college and is excited about joining her two roommates to start a small coffee shop near campus. She has never started a business before, but she is sure that her business degree has taught her everything she needs to know. The three of them have enough money for their initial costs and figure that they can cover their expenses with the cash flow from the business. Which heuristic is probably involved

overconfidence

one of the psychological empowerment outcomes at the individual, team, or organizational level includes what?

performance

what type of power tends to produce commitment?

positive legitimate, expert, and referent

highest degree of empowerment?

power distribution (delegation)

What type of management style is when the manager/leader and followers jointly make decisions?

power sharing

Is a lack of concern for others, impulsive behavior, a lack of remorse or guilt when one's actions harm others

psychopathy

what is the group development process called where groups establish periods of stable functioning unit and an event causes a dramatic change in roles, norms and objectives

punctuated equilibrium

In a complicated decision environment, a manager should use the _______ method of decision making.

rational

The decision making model that assumes managers are completely objective on process for making decisions. demonstrates excellent logic.

rational model

which of the following is the most frequently used influence tactic?

rational persuasion

lack of interpersonal and face to face interactions make building trusting relationships difficult. what kind of challenge is this for a virtual team?

relationships

Kendall is shopping for a rug for her new dorm room. She's been to numerous stores and they all seem to be similar in price and she is running out of time before she has to move in. She is not particular on which one she chooses and decides to go with the rug that seems to be the most neutral in color. Kendall considers this a(n) ________ or "good enough"

satisficing

Criticizing subordinates in front of colleagues and other managers and telling them their ideas are stupid is referred to as ...... supervision

abusive supervision

Which approach attempts to identify the unique ways of acting displayed by effective leader?

behavior styles

what is the idea that decision makers are restricted by constraint when making a decision

bounded rationality

this type of culture, collaboration, trust, mutual support among employees

clan

The ability to make threats or deliver punishment gives an individual or organization ________ power.

coercion

Northwest Bank wants to maintain a positive presence and a vision for the future—to stay around for the long term and to do good for communities. First, the bank works with employees, the people who deliver the promise day in and day out. Then, employees expand the process to include customers. Customers applying for a loan should write a statement about how they plan to stay around for the long term and do good for their communities. This is an example of

collective committment

this framework provides a practical way for managers to understand measures and changes in organizational culture

competing values framework

evidence collected after the fact can be used to convince an external audience that the organization is following the a sound course of action and a complex and ambiguous decision context. on the positive side this can lead to what.

confidence and goodwill about the company

the smith family decided that the spring break trip would be top Disney for the past two visits it was enjoyable for the family and easy to plan and had a magical experience each time. what type of bias is this

confirmation bias

Step 5 of the general strategy that managers can use across a variety of situations that support the logic of contingency leader is....

decide how to make the match

Diego is a housekeeper at Hotel 365 and has a guest approach him about the TV not working in his room. Diego immediately calls the maintenance department and the TV gets fixed within 10 minutes. Diego even brings the guest a bottle of wine for the trouble. What style of empowerment does Diego's manager appear to exhibit?

delegation

Which phase of organizational socialization employees values skill and attitudes starts to shift as the new recruit discovers what org is truly like

encounter phase

are the explicitly stated values and norms that are preferred by an organization

espoused values

Jeff has been a project assistant for XYZ Corporation for five years. Recently he was asked to train Harriet, a new employee. He suggests that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using ________ power.

expert

Organization with adhocracy cultures are described as..

externally focused and valuing flexibility

You cannot lead without having... cannot follow without having.....

followers, leaders

during which stage of the five stage group forming process does research show conflict among group members is beneficial?

forming stage

individual issues such as whats my role here and who is in charge are what part of group forming?

forming stage

Nicole is a manager at a fast food restaurant. She is under a lot of pressure from headquarters to increase her monthly profits. Nicole isn't sure what the solution is for her financial dilemma. She decides to use the rational decision-making model to determine the best path for a solution. The problem has already been defined by headquarters. Now Nicole has to

generate alternative solutions

powerful forms of social control that influence group and member behavior

group roles and norms

what is belindas role if she tends to mediate conflict through humor?

harmonizer

Gannet Publishers has traditional layers of management and emphasis is placed on following the chain of command. Power, status, and position help the leaders within a hierarchy culture manage their employees. Gannett appears to have a(n) _________ culture.

hierarchal

what is a conscious effort to effect and change a specific behavior in others?

influence tactics

Which three roles are especially important to groups?

initiator, orienter and energizer

What type of leadership focus on increase the benefits of others rather than oneself

servant

Mantle Inc. is noted for its philosophy of having fun, holding parties, and celebrating. For example, staff in each city in which the firm operates are given a budget for parties. The company also uses a variety of performance-based awards and service awards to reinforce employees' efforts. Its positive and enriching environment is supported by the very low employee turnover. What function of organizational culture does this represent?

social system stability

One of the benefits of using intuition to make decisions is that it can

speed up the decision making process

Primary purpose of..... Is to ensure that people equipment and other resources are used in an efficient way to accomplish the mission of a group or organization

task oriented behaviors

which of the following is true of tuckman's five stage group development?

the five stages are not necessarily of the same duration or intensity

contingency theories purpose that effectiveness of a particular leadership style behavior depends on

the situation

Which of the following is not a general category of leader behavior?

transactional

Which of the following is not a driver of cause of organizational cultures?

work attitudes and behaviors drivers and causes: founders values behavior of leaders national culture orgs visions and strategies industry and business environment