ORGB 347 Chapter 9

four stages of team development

1. forming 2. norming 3. storming 4. performing

three advantages to working in teams

1. increase productivity 2. Improve quality 3. Boost morale

what are three categories of teams in organizations

1. problem solving teams : meet to discuss ways to improve company and then make recommendations to upper management 2. special purpose teams : work on special problems in the organization 3. self-managing teams: handle all aspects of their job, including scheduling their own work processes and selecting and training new members.

Which curve relates to those factors that cause dissatisfaction if not present, but do not create satisfaction when they are? performance curve excitement curve basic curve standard curve

Basic curve. Focuses on factors that are expected

Joseph pointed out to his team that he was the expert on a particular subject, so there was no need for group discussion. Joseph was performing which of the following roles? relationship-building expediting blocking task-facilitating

Blocking

Brainstorming sessions should have fewer participants than problem-solving or decision-making meetings. True False

False

Groupthink, which is characterized by high levels of cohesiveness, should be a goal of every team. True False

False

Organizing a work team is a sure way to improve company productivity. True False

False

Quality circles are teams of employees who come up with and implement ideas for improving the quality of the company or the product. True False

False, they have no power to implement their ideas

Coalitions and cliques often form during the norming stage of group development. True False

False- Storming stage

A process map should be developed during the forming stage to clarify roles and responsibilities. True False

False. used during the storming stage

Which of the following is not an attribute of groupthink? self-censorship illusion of vulnerability illusion of morality illusion of unanimity

Illusion of vulnerability

Which of the following important leader tasks should be performed during the forming stage of team development? articulate a vision mediate disagreements foster innovation model expected behaviors

Model expected behaviors

A company puts together a team to determine what type of new equipment should be purchased to keep up with technological changes. This team is a quality circle special purpose team problem-solving team self-managing team

Special purpose They are brought together to work on a particular problem

During the norming stage of group development, interpersonal relationships are typically characterized by cooperative behavior where disagreements are ignored. True False

True

Members of high-performing teams are more concerned about their accountability to the team than their accountability to their boss. True False

True

People typically put forth less individual effort when they are working with a team than they do when they are working alone. True False

True

The absence of features from the excitement curve does not cause dissatisfaction. True False

True

4. Performing

When the team "takes-of" the team continues improvement and innovation team members share trust and commitment Leader needs to foster extraordinary performance

represents the required work of the team

basic curve

3. Storming

disagreements and competition team members question the authority of the leader a leader is needed who can promote commitment and find win-win situations without failing prey to group-think

represents innovations and break throughs in task accomplishment

excitement curve

Which of the following is a relationship-building role on a team? facilitating overgeneralizing monitoring reality testing

facilitating

Interpersonal relationships are most superficial and uncertain during which stage of team development? performing forming storming conforming

forming

1. Forming

individual members first come together and begin sorting out their expectations, goals, leadership, and responsibilities members are uncertain about their roles and relationships with other members. team needs a leader who can help clarify their team purpose

Which of the following is characteristic of a Kaizen approach? abrupt, unpredictable change a people orientation individual ideas and effort specialist training

people orientation

Teams become aware of their core competence during which stage of group development? forming performing conforming storming

performing

Shows each team member's activities in relationship to one another

process map

Japanese problem solving teams

quality circles

During which stage of group development do members often question whether they want to maintain membership in the group? conforming performing storming forming

storming

2. Norming

team members become unified in this stage and work together cooperatively team members avoid conflicts and disagreements and conform to the team's standards and expectations each member begins to take on a new role Leaders need to provide feedback and a vision