PA Appraisal License 16-20 Auto Physical Damage
What makes up the front body section in unibody designs? A. Radiator support B. Hood C. Upper rail D. Lower rail E. Apron assembly Select the Correct Answer A, B, C and D only B, C, D and E only A, C, D and E only A, B, C, D and E
, C, D and E only. Explanation: The hood is not considered part of the detachable front end section of a unibody design. This section is also referred to as a cradle and supports the engine and trans-axle assembly.
To become a licensed appraiser in the state of Pennsylvania, you must be: Answer Choices: Select the Correct Answer 16 years of age 21 years of age 18 years of age 25 years of age
18 years of age is correct. Explanation: The age requirement is 18 years of age.
Which of the following would not be considered an "insured" under a personal auto policy? Answer Choices: Select the Correct Answer The owner of the vehicle and spouse A relative living in the household A person that has permission to operate the vehicle A person who does not have permission to operate the vehicle
A person who does not have permission to operate the vehicle is correct. Explanation: A person who does not have permission to operate a vehicle is not an insured under the policy.
Each licensed appraiser must, when requested, display his or license to: Answer Choices: Select the Correct Answer The owner of the vehicle being inspected. The repair garage representative. An authorized representative of the Insurance Department. All responses listed are correct.
All responses listed are correct. is correct. Explanation: Each appraiser, while engaged in appraisal duties, must carry the license issued to him or her by the Insurance Department and must display it, upon request, to an owner whose vehicle is being inspected, to the repair shop representative involved or to any authorized representative of the Insurance Department.
Which of the following is the computer in the vehicle? Controller Pump Speed Sensors Valves
Controller
What type of radiator has tanks on either side of the radiator core, instead of on the top and bottom of the radiator core? Answer Choices: Select the Correct Answer Cross-flow Baffle Tubular Fin
Cross-flow is correct. Explanation: Baffles and fins are two components of a radiator. There is no such thing as a tubular radiator. On the cross flow, the tanks are located on the sides of the radiator's core, allowing the pump to push the coolant across the core from right to left. Cross-flow can allow the radiator cap to be positioned on the low-pressure (suction) side of the system, which prevents the pressure created by a high-flow water pump from forcing coolant past the radiator cap at a high rpm. Cross-flow systems are also offered in a single, double, or even triple pass orientation. These orientations give the radiator the ability to cool the fluid multiple times by separating the fluid to be cooled from that which already has been.
Which of the following is used to form a seal and keep window glass in place in replacing the glass in a vehicle? Answer Choices: Select the Correct Answer Resin Molding Gasket Filler strip
Filler strip. Explanation: The filler strip seals the glass in place. The filler strip is inserted into the gasket.
Which of the garage policy coverages will pay for physical damage to a garage customer's auto regardless of legal liability? Select the Correct Answer Section II - Garage Liability coverage. Section IV - Garage physical damage coverage. Garagekeepers legal liability coverage. Garagekeepers direct primary coverage.
Garagekeepers direct primary coverage
Which one of the following components is NOT part of the radiator support?: Side baffles Upper tie bar Lower tie bar Radiator
Radiator
The outer rocker panel is NOT welded to which of the following components? Select the Correct Answer Roof outer panel Floor pan Quarter panel assembly Inner rocker panel
Roof outer panel is correct. Explanation: The outer rocker panel is not connected to the roof.
In order for a "full release settlement" to become closed, what MUST occur? Select the Correct Answer The release must contain the proper names of both the first and third party. The release must contain the date, time and place that the accident occurred. The release must be properly signed. The claim check must be cashed by the claimant.
The claim check must be cashed by the claimant
In Pennsylvania, the civil penalty for replacing any vehicle safety equipment in violation of Federal motor vehicle safety standards adopted by regulation by the Department is: Select the Correct Answer $10,000. $100. $1,000. $500.
The correct answer is: $100.. Explanation: Any person convicted of such a violation is subject to a civil penalty of not more than $100 for each violation. Each such a violation will constitute a separate violation with respect to each motor vehicle or item of motor vehicle equipment. However, the maximum civil penalty will not exceed $10,000 for any related series of violations.
Following the payment of an automobile claim, the salvaged property becomes the property of: The insured The insurer A third party salvage company contracted by the insured The State until sold and the proceeds deducted from the claim payment to the insured
The insurer
Glass setting tape is needed for a moveable glass repair. The length of the tape should be: Answer Choices: Select the Correct Answer The length of the glass The length of the glass channel The length of the glass plus 2 inches to ensure the glass is held in place The length of the channel minus 2 inches to ensure the tape fits in place
The length of the glass channel. Explanation: The tape must be the entire length of the glass channel.
After a rear end collision, a narrow gap between the quarter panel and the door may indicate: Answer Choices: Select the Correct Answer The radiator is cracked. The hood may be buckled. The quarter panel and the floor may be damaged. The trunk lid may be damaged.
The quarter panel and the floor may be damaged. is correct. Explanation: This may indicate that the quarter panel and the floor are damaged.
In order to be eligible for an auto appraiser license, which of the following is NOT a requirement? Answer Choices: Select the Correct Answer Have successfully completed education or training related to appraising motor vehicle physical damage taken within the previous three years. Has a minimum of 6 months continuous experience withing the past 3 years at an occupation, such as a body repair shop. Shall establish competency to fulfill the responsibility of being an auto appraiser. To have been previously employed by an auto manufacturer
To have been previously employed by an auto manufacturer is correct. Explanation: The applicant is not required to have been previously employed by an automobile manufacturer.
Which one of the following is NOT a component of a tire? Answer Choices: Select the Correct Answer Tread Sidewall Bead Wheel rim
Wheel rim is correct. Explanation: A rim is part of a wheel. Question 93 of 100
An ECM is: a federal code within the Environmental Protection Agency (EPA). a component of the exhaust system. an electronic control module. a voltage and alternator regulator.
an electronic control module
When two panels of a vehicle need to be painted because an accident, the duplicated labor is referred to as: Answer Choices: Select the Correct Answer cover charge. dual charge. overlap. overlay.
overlap. is correct. Explanation: The duplicated labor is referred to as overlap.
In the course of disassembling a suspension, a technician removes a bolt that has a blue coating applied to its threads. He should: Select the Correct Answer reuse the bolt if most of the blue coating is still intact. replace the bolt with a new fastener. use a thread-locking agent on it. change out the bolt with a new rivas pin oscillator bolt.
replace the bolt with a new fastener.. Explanation: When a technician removes a fastener with a coating on its threads, this tells him that the bolt is a one-time use fastener. The coating is compromised in the removal operation and needs to be replaced.
There are two main types of control for multi-port systems. The fuel injectors can all open at the same time, or each one can open just before the intake valve for its cylinder opens. What is this called? Select the Correct Answer throttle body fuel injection sequential multi-port fuel injection central fuel injection carburetor spray injection
sequential multi-port fuel injection is correct. Explanation: There are two main types of control for multi-port systems: The fuel injectors can all open at the same time, or each one can open just before the intake valve for its cylinder opens (this is called sequential multi-port fuel injection). The advantage of sequential fuel injection is that if the driver makes a sudden change, the system can respond more quickly because from the time the change is made, it only has to wait until the next intake valve opens, not for the next complete revolution of the engine.
Damage to a car's upper tie bar would be considered: Answer Choices: Select the Correct Answer minor structural damage body damage mechanical damage
structural damage is correct. Explanation: The upper tie bar is the joining component of the radiator support, a typically welded assembly that joins the left and right frame rails, as well as the support for the radiator, condenser and hood lock. The radiator support is listed by I-CAR as a structural component of the vehicle and any damage to that structure should be considered structural in nature.
An automobile that has its substructure built into the front end and body panels of the vehicle is called a: Select the Correct Answer shell vehicle. channel vehicle. conventional frame vehicle. unibody vehicle.
unibody vehicle. is correct. Explanation: A conventional frame vehicle has a separate substructure to which the vehicle's front end, body and mechanical parts are bolted. There is no such thing as a shell or channel vehicle. An automobile that has its substructure built into the front end and body panels of the vehicle is called a unibody vehicle.
All the following are methods used by the appraiser in determining the value of a damaged vehicle, EXCEPT: Answer Choices: Select the Correct Answer A five-state average value Guide source method Actual cost method Dealer quotation method
A five-state average value is correct. Explanation: A five-state average value for a vehicle is not an acceptable practice.
Which of the following would not have an insurable interest in a covered vehicle?: An underage driver who lives in the household A lien holder A vehicle jointly owned by a husband and wife A vehicle the father has sold to an offspring and agrees to let her make payments
An underage driver who lives in the household.
Technician A says that full frame construction is still being used on some full-size luxury cars. Technician B says that full frame construction is used on full-size vans and pickup trucks. Who is right? Answer Choices: Select the Correct Answer Technician A only Technician B only Both A and B Neither A or B
Both A and B. Explanation: Both technicians are correct. Full frame construction is still being used on some full-size luxury vehicles, along with vans and pickup trucks.
If an insured does not reveal a material fact, makes false statements or engages in a fraudulent act, he or she is guilty of: Answer Choices: Select the Correct Answer Concealment. Estoppel. Representation. Misrepresentation.
Concealment. is correct. Explanation: This is a definition of concealment. In most states, this act will void coverage.
Which of the following is the provision in a liability policy that allows an insured to report incidents or circumstances that result in claims being filed in the future? Answer Choices: Select the Correct Answer Defense Within Limits provision. Other Insurance provision. Supplementary Payments provision. Discovery provision.
Discovery provision.. Explanation: The Discovery provision allows an insured to report incidents or circumstances that may result in a claim being filed in the future. This provision is found mainly in liability policies with "claims-made" coverage triggers.
What component is mixed with water to make coolant/antifreeze for use in an auto's engine cooling system for more efficient cooling? Select the Correct Answer Gasoline Ethylene glycol or propylene glycol Refrigerant Oil
Ethylene glycol or propylene glycol is correct. Explanation: Gasoline is used to fuel the engine. Oil is used to cool the engine. The air conditioning system uses a refrigerant to cool the passenger compartment. Ethylene glycol has superior heat transfer efficiency due to lower viscosity - but more fluid must be circulated to transfer the same amount of energy since propylene glycol has higher specific heat.
Which of the following is the type of report indicating the initial results of the investigation of a claim? Answer Choices: Select the Correct Answer Field Report. Interim Report. Full Report. Claims Report.
Field Report. is correct. Explanation: This report can also be called the initial report and is the result of the initial investigation.
Under Pennsylvania law, which of the following is true regarding the replacement of a damaged double hood latch?: It may be replaced with any working latch system from a salvage yard. It must be replaced with any new hood latch system. It must be replaced with a double latch system. It may be replaced with a single hood latch system.
It must be replaced with a double latch system. is correct.
Which of the following coverages is included as "no-fault" coverage on the standardized Personal Auto policy?: Uninsured Motorists coverage. Medical Payments and Physical Damage. A state-mandated "no-fault" coverage plan. Liability coverage.
Medical Payments and Physical Damage
Vehicle name plates such as Grand Prix SE are only available through the dealership and are purchased in what way?
Nameplates are not available aftermarket and are usually purchased from the dealer on a per item basis
The _____ monitors the amount of oxygen in the exhaust so the ECU can determine how rich or lean the fuel mixture is and make adjustments accordingly. Answer Choices: Select the Correct Answer Mass airflow sensor Air speed indicator Oxygen sensor Manifold pressure sensor
Oxygen sensor is correct. Explanation: The oxygen sensor monitors the amount of oxygen in the exhaust so the ECU can determine how rich or lean the fuel mixture is.
When working on an air conditioning system, recovery refers to: Answer Choices: Select the Correct Answer Saving all the oil in the system Saving old parts Recharging the A/C system Removing refrigerant from a vehicle
Removing refrigerant from a vehicle is correct. Explanation: Recovery is the operation that removes the refrigerant for recycling.
A car has had the front sheet metal replaced. The fender-to-door gap is wider on the passenger side than on the driver side and the hood appears out of alignment. Technician A says that only the hood latch is misaligned. Technician B says the front structure of the vehicle is not dimensionally correct. Who is right? Select the Correct Answer Technician B only Technician A only Both technicians are correct Neither technician is correct
Technician B only
When performing a single-sided plastic repair, a technician should V-out a groove into the plastic body part: Answer Choices: Select the Correct Answer All the way through the part 50% through the part 75% through the part 90% through the part
75% through the part. Explanation: When repairing a plastic bumper part using an approved plastic repair material, a technician should cut a groove into the part to allow adhesion and contact to the substrate. The groove should be approximately 75% of the total thickness of the part being repaired.
Technician A says that centering gauges establish vehicle datum. Technician B says that centering gauges can establish vehicle centerline. Who is right? Answer Choices: Select the Correct Answer Technician A only Technician B only Both A and B Neither A or B
Both A and B is correct. Explanation: A datum line, or datum plane, is an imaginary flat surface parallel to the underbody of the vehicle at some fixed distance from the underbody. It is the plane from which all vertical or height dimensions are taken by the vehicle manufacturer. It is also the plane used to measure the vehicle during repair. When the height scales are used on the centering gauges and compared to the center section gauges, they will show any datum misalignment. They are also used to find the centerline of the vehicle by comparing the centering pins. Therefore, both technicians are correct.
The device that synchronizes the spark plug firing sequence is:
Camshaft Sensor
In the four-stroke power cycle, what term describes the up motion of the piston? Select the Correct Answer Compression stroke Intake stroke Power stroke Exhaust stroke
Compression stroke. Explanation: When the piston moves back up, it compresses the fuel/air mixture into a small space between the top of the piston and the top of the cylinder. This space is called the combustion chamber. This movement is called the compression stroke.
Which of the following would not be considered a "peril" insured against by the physical damage coverages in an auto policy? Select the Correct Answer Theft of the vehicle by an unknown person not permitted to operate the vehicle Flood damage to the vehicle Fire caused intentionally by the owner Glass breakage, lightning, vandalism and wind
Fire caused intentionally by the owner
When using a dedicated bench fixture to measure a unibody with front-end damage, where should fixtures be placed?
Fixtures should be placed in the damaged area to check fit up to the jig.
When an anti-lock brake system goes into anti-lock mode, what does it use to prevent the wheels from locking up? Answer Choices: Select the Correct Answer Power boosts Friction Hydraulic pressure A chemical reaction
Hydraulic pressure is correct. Explanation: If an ABS detects that a wheel is beginning to lock up, it puts varying degrees of hydraulic pressure on the wheel to prevent it from locking up.
Which of the following terms supports insurable interest? Select the Correct Answer Actual cash value Indemnity Replacement cost Fair market value
Indemnity is correct. Explanation: Insurable interest is economic interest; having a financial stake in property; having something to lose in property. When you own property, have property of others in your possession, or have legal title to property, you have an insurable interest. If there is a covered loss, you will be indemnified or made who only to the extent of your insurable interest and subject to the policy limits.
In the four-stroke power cycle, the down motion is called: Answer Choices: Select the Correct Answer Power train Compression stroke Intake stroke Exhaust stroke
Intake stroke. Explanation: When the piston moves down it creates a vacuum in the top portion of the cylinder, this is called the intake stroke.
Automotive paint needs to maintain flexibility so that: Select the Correct Answer It won't split when panels are damaged. Moisture won't affect it. It can expand and contract with the vehicle body. Minor dents can be repaired.
It can expand and contract with the vehicle body
Which of the following statements is NOT correct regarding proof of loss? Answer Choices: Select the Correct Answer The insurance company requests it. It is completed at the option of the insured. It confirms the insured's opinion of the loss. It is a sworn statement.
It is completed at the option of the insured. is correct. Explanation: Providing a proof of loss is NOT an option for the insured. Sometimes the insurer provides the forms, but a proof of loss is a sworn statement signed and presented by the insured for payment of a claim. Concealment or fraud in this statement can void claim payment. Accurate statements as to the time, cause of loss or other details in addition to items claimed are mandatory.
In PA, a consumer reporting agency may list all of the following information about a consumer EXCEPT:
Medical Information
Pennsylvania appraiser licenses expire: Answer Choices: Select the Correct Answer December 31st of each year Midnight on June 30th following the date of issue of each year They do not expire; they are continually renewed once the person has passed the state exam Until terminated by the Commissioner
Midnight on June 30th following the date of issue of each year is correct. Explanation: Appraiser licenses expire annually at midnight on June 30th following the date of issuance.
Metal fillers contain different ingredients that provide fillers with special properties. Technician A says petroleum gives fillers more moisture resistance. Technician B says wax gives fillers more moisture resistance. Who is right? Answer Choices: Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct Neither technician is correct . Explanation: Neither technician is right. Fiberglass offers more resistance to moisture.
Neither technician is correct . Explanation: Neither technician is right. Fiberglass offers more resistance to moisture.
An insurance appraiser writes an estimate on the repair of a door indicating the replacement of the outer panel and a repair to the door frame. Once the outer skin is removed, the technician discovers damage to the intrusion beam. Technician A says the repair to the beam is included in the provision for the repair of the door frame. Technician B says it is not, and a separate procedure and line item on the bill is called for. Who is right? Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
Neither technician is correct is correct. Explanation: Neither technician is right. Door intrusion beams should never be repaired. They are constructed of UHSS (Ultra-High Strength Steel) and are considered unrepairable. A supplement should be submitted to the insurance company for in stalling a new beam or a new door shell.
The driver's side window of a vehicle is being put back into place with an adhesive. Technician A says the glass hardware should be reinstalled before putting the glass in place with the adhesive. Technician B says that the hardware should be reinstalled while the glass adhesive is curing. Who is right? Select the Correct Answer Technician A only Technician B only Neither technician is correct Both technicians are correct
Neither technician is right. The hardware should not be reinstalled until the adhesive has fully finished curing.
A technician has determined that he will have to order a door skin for an auto that he is currently repairing. Which of the following items will be included with the door skin when it arrives? Answer Choices: Select the Correct Answer Adhesives Door handles Nothing else will be included Power window supports
Nothing else will be included is correct. Explanation: The order for the door skin will include only the door skin. Any other items needed, such as adhesives or door handles, are additional items that must be ordered separately.
If a vehicle has been stolen, what is the insured required to do according to the conditions clause in the personal auto policy? Answer Choices: Select the Correct Answer Check for witnesses Rent a vehicle Notify the police immediately Notify the insurance company first
Notify the police immediately is correct. Explanation: The insured is required to notify the police immediately in case of the theft of a covered auto. The insured is also required to notify the police in case of a hit and run auto accident.
When preparing an auto body repair estimate to submit to an adjuster, the included operations that may be performed simultaneously are known as: Answer Choices: Select the Correct Answer Overlap areas. Shared areas. Co-occurrence tasks. Coinciding tasks.
Overlap areas. is correct. Explanation: Overlap areas are included operations that may be performed simultaneously, and cannot be charged for separately.
Which emissions control system component helps control the emission of hydrocarbons from the crankcase? Answer Choices: Select the Correct Answer EGR valve Catalytic converter Vapor canister PCV valve
PCV valve. Explanation: The EGR valve introduces small amounts of exhaust gas into the intake manifold, where it is combined with the fuel mixture and diluted. The catalytic converter uses a chemical reaction to purify exhaust fumes. The vapor canister absorbs fuel vapor that has evaporated from the fuel tank. The lower pressure of the intake manifold draws air towards it, pulling air from the breather through the crankcase (where it dilutes and mixes with combustion gases), through the PCV valve, and into the intake manifold.
Painter A says a charcoal cartridge respirator is sufficient protection for him when he sprays urethane paints. Painter B says the charcoal respirator is not sufficient to thoroughly protect a painter shooting urethane material. Who is right? Answer Choices: Select the Correct Answer Painter A is correct Painter B is correct Both painters are correct Neither painter is correct
Painter B is correct. Explanation: Painter B is correct. While charcoal respirators are still commonly used, painters applying urethane materials should follow the safety recommendations of the product manufacturer, which often includes the use of an air-supplied respirator. In addition, protective clothing must be worn. Respirators only protect the respiratory trace. The dangerous isocyanates (are a family of highly reactive, low molecular weight chemicals. They are widely used in the manufacture of flexible and rigid foams, fibers, coatings such as paints and varnishes, and elastomers, and are increasingly used in the automobile industry, auto body repair, and building insulation materials) created in the urethane reaction can be absorbed through the skin, the eyes or other mucous membranes.
Driver 1 and Driver 2 are in an accident. Driver 2 has the following damages: Property Damage - $1,000 Rental Car Expense - $500 Emergency Room Expense - $400 Lost Wages - $300 The extent of the bodily injury will not be known for six months. How should the adjuster on this claim pay damages for Driver 2? Pay all damage to date, provide a full and final release has been signed by Driver 2. Pay nothing until total of all damages has been determined. Pay the property damage and rental car expense and settle the bodily injury at a later time. None of the responses listed are correct.
Pay the property damage and rental car expense and settle the bodily injury at a later time..
What component forms the rear sides of the automobile? Answer Choices: Select the Correct Answer Pillars Fenders Quarter panels Rear quarter wheelhouses
Quarter panels is correct. Explanation: The fenders form the left and right front sides of the car. The rear quarter wheelhouses form the housing for the rear wheels. The pillars perform various functions, such as serving as the mounting posts for the door hinges.
Which of the following is a permitted activity for a licensed appraiser in Pennsylvania? Answer Choices: Select the Correct Answer Making a phone call to a previous appraiser and using that information to make an assessment. Using photographs to assess damages and write a report Reinspect vehicle for additional damages in dispute All responses listed are correct.
Reinspect vehicle for additional damages in dispute. Explanation: One of the duties of the appraiser is to reinspect when there is a damage dispute.
Roger accidentally hits a tree in his owned vehicle and it is a total loss. His car was three years old and in pristine condition with an actual cash value of $12,250. To replace the car with a new one of the same make and model, it would cost $19,400. To purchase a used car of the same make and model that is also 3 years old with similar mileage, it would cost $11,200. Disregarding any deductible, how would Roger's claim be settled under Part D of his standard Personal Auto policy? Select the Correct Answer Roger would receive a check for $19,400 so he can purchased a new version of the covered auto. Roger will receive a check for the actual cash value of the vehicle at the time of the loss, which was $12,250. Roger will not receive any payment because the policy does not pay claims for accidents caused by the insured. Roger will receive a check for $11,200 to purchase a used car of like kind and quality to the vehicle that was wrecked.
Roger will receive a check for $11,200 to purchase a used car of like kind and quality to the vehicle that was wrecked. is correct. Explanation: In this case, Roger will receive a check for $11,200 to purchase a used car of like kind and quality to the vehicle that was wrecked. The Part D limit of liability under the policy is the LESSER of the ACV or the amount necessary to repair or replace the property with like kind and quality.
If an insured fail to report a claim in a timely fashion the adjuster will usually:
Send the insured a reservation of rights letter
If an insured fails to report a claim in a timely fashion, the adjuster will immediately: Deny the claim. Send the insured a reservation of rights letter. Cease the claims investigation. Seek the advice of the company's attorney
Send the insured a reservation of rights letter..
Which of the following is not possible if the head gasket fails? Answer Choices: Select the Correct Answer Combustion gases could leak into the coolant passages causing excessive pressure in the cooling system. Coolant could leak into the combustion chamber causing coolant to escape through the exhaust system, often causing a white cloud of smoke at the tailpipe. Oil mixing with the coolant or being burned out the exhaust can occur. Spark plugs will misfire preventing the car from running
Spark plugs will misfire preventing the car from running is correct. Explanation: If a head gasket fails, combustion gases could leak into the coolant passages causing excessive pressure in the cooling system. Another possible problem could be coolant could leak into the combustion chamber causing coolant to escape through the exhaust system, often causing a white cloud of smoke at the tailpipe. Or, oil mixing with the coolant or being burned out the exhaust can occur. What is not possible is the spark plugs to misfire thus stopping the car from running.
A car has adjustable door hinges. There is a significant gap at the top of the front top and the bottom as well between the front fender and the windshield support column of the door. Technician A says the gap can be adjusted by repositioning the hinges. Technician B says the gap can be adjusted by shimming the hinges. Who is right?: Technician A only Technician B only Both technicians are correct Neither technicians are correct
Technician A only
While performing an inspection on a unibody vehicle, it is discovered that the driver's door drops when opened. Technician A says this is inertia damage in the cowl area. Technician B says that since the door did not take a direct impact, it could not be damaged during the collision. Who is right? Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician A only is correct
Technician A says that when repairing a unibody vehicle, it may be necessary to hold the suspension mounting area along with the pinchwelds for additional holding strength. Technician B says that pinchweld clamps are only necessary on the damaged part of the vehicle. Who is right? Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician A only is correct. Explanation: Sometimes when pulling, additional holding may be necessary to hold key areas besides the pinchweld area, such as the suspension mountings. When mounting a unibody vehicle, four clamps are required in the torque box areas to keep the vehicle rigid during the pulling process. Therefore, Technician A is correct.
Following a straightening procedure and stress relieving of the top of a fender apron where the strut attaches, a technician discovers tiny cracks that developed as a result. Technician A says the entire panel needs replaced and should not have been repaired. Technician B says the cracks can be repaired using a patch plate of an identical piece of scrap that extends 4-6 inches beyond the cracks. Who is right? Answer Choices: Select the Correct Answer Technician A only Technician B only Neither technician is correct Both technicians are correct Technician A only is correct.
Technician A only is correct. Explanation: Technician A is correct. Technician A recalled a manufacturer's recommendation for the vehicle saying the cracks in structural members should not be repaired when the cracks are located near a suspension mounting point. Since the top of the strut tower is where the strut for the suspension is attached, that would be considered a suspension mounting point.
A collision damaged vehicle is discovered to be down (low) in height at opposite ends of the center section. Technician A says the center section has a twist condition. Technician B says the vehicle has a diamond condition. Who is right? Answer Choices: Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician A only is correct. Explanation: Technician A is right. The height effect at opposite ends is a twist condition. Diamond affects the length of the vehicle.
When removing a door skin, Technician A says an air chisel should be used to separate the welded door skin from the door skin hem flange. Technician B says a grinder should be used to grind away the edge of the door skin. Who is right? Select the Correct Answer Technician A is correct Technician B is correct Both technicians are correct Neither technicians are correct
Technician B is correct is correct. Explanation: An air chisel would cause too much damage to the door skin hem flange. The proper method is to use a grinder.
After a repair to the front end of a unibody vehicle, in which structural work was performed and a sway condition was corrected, the sheet metal is being fitted to the car. After installing the fenders and hood, a problem arises in the shape and size of the gaps between the left fender and hood panel, in which the fender is nearly touching the hood. Technician A says the problem could be corrected by reaming the bolt hole on the fender flange, thus allowing the gap to be made uniform with the opposite side. Technician B says the car should be measured to see if the sway condition was corrected. Who is right? Answer Choices: Select the Correct Answer Technician A is correct Technician B is correct Neither is correct Both are correct
Technician B is correct is correct. Explanation: The condition described is most often an indication of side sway damage. The most expedient course would be to measure the front body cage, using a cross check of dimensions. Therefore, Technician B is correct.
A structural rail is being cut for sectioning. Technician A says to use a cutting torch to make the final cut line. Technician B says to use a cut-off wheel or saw to make the final cut. Who is right? Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician B only
Technician A says that damaged structural sheet metal should be removed before any pulling and straightening is performed. Technician B says that damaged structural metal should remain to be used for pulling attachment areas. Who is right?: Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician B only
A front-wheel drive vehicle was damaged in a collision, the right front wheel taking most of the impact. The estimate lists the replacement of the tire, wheel, steering knuckle and sub-frame. Technician A says the outer CV-joint should not be replaced because the boot is not ripped. Technician B says the condition of the boot is not an indication of damage to the CV-joint. Who is right? Answer Choices: Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician B only is correct. Explanation: While a torn boot (known as a "bellows boot") would indicate possible damage due to lack of lubrication of a CV-joint, it does not necessarily mean the joint is damaged by way of impact. The rubber boot covers the joints to avoid the entrance of dust and dirt that may damage the joints. The criteria for replacing a CV-joint would include obvious physical damage, such as broken parts, and the introduction of foreign matter into the joint itself or the splines.
A windshield is being replaced in a vehicle using the partial cutout method. Technician A says to remove all of the old urethane except the pinchweld primer. Technician B says the original urethane should remain in place and be used as a base for the new urethane installation. Who is correct? Answer Choices: Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
Technician B only. Explanation: Technician B is correct. When the partial cutout method is used, the original urethane remains in place as a base for the new urethane installation.
When reading the printout from a computerized measuring system, it is discovered that the front rails are +22mm on the right and -22mm on the left at the same position. Technician A says the vehicle is swayed to the right. Technician B says the vehicle is swayed to the left. Who is right? Select the Correct Answer Technician A only Technician B only Both technicians are correct Neither technician is correct
The correct answer is: Technician A only. Explanation: Positive from centerline on the right and negative on the left at the same measuring point means that the vehicle is side swayed to the right. Therefore, Technician A is correct.
The insured sets a fire to his home and is found to be guilty of arson. There is a lien on the burned property by a mortgage company in the amount of $150,000. The property is insured for $300,000 and is a total loss. The personal property of the insured, covered separately by a Homeowners policy for $150,000, is also a total loss. How will this claim most likely be paid? Select the Correct Answer The insured is paid a total of $300,000. The mortgagee is paid $150,000. The insured is paid $150,000 for the personal property loss. Since the loss is from an intentional act of the insured the entire loss is denied.
The correct answer is: The mortgagee is paid $150,000.. Explanation: The provisions relative to the suspension of payment due to arson do not apply to a lender that holds a valid recorded mortgage on the property in question. Therefore, the lien holder is fully reimbursed for its insurable interest in the property. The insured is not paid due to the charge and conviction of arson.
What are the two parts of the combustion system? Answer Choices: Select the Correct Answer The starter and the alternator. The pistons and the crankshaft. The carburetor and the alternator. The cylinders and the pistons
The cylinders and the pistons . Explanation: The two main components of the combustion system are the cylinders and the pistons that move up and down within the cylinders.
If an auto appraiser uses the actual cost method to determine a vehicle's value, which of the following is not a factor?: The location of the vehicle of like kind and quality The salvage value of the damaged vehicle The actual cost of an available vehicle in similar condition to or better than the motor vehicle being appraised The vehicle being appraised is similar to the damaged vehicle in its pre-damaged condition
The salvage value of the damaged vehicle
Which of the following is not a purpose of interviewing witnesses in adjusting losses? Answer Choices: Select the Correct Answer To assess how the witness will hold up if a formal trial is needed To determine coverage issues To determine the relationship between the witness and the insured To delay payment of a claim
To delay payment of a claim. Explanation: Witness interviews are not to be used to delay payment of a claim in any circumstance.
What are the lights called that show in which direction one is turning? Answer Choices: Select the Correct Answer Turn signals Head lamps Backup lights Side hazard lights
Turn signals is correct. Explanation: Turn signals - formally called "directional indicators" or "directional signals" and informally known as "directionals", "blinkers", "indicators" or "flashers" - are signal lights mounted near the left and right front and rear corners of a vehicle, and sometimes on the sides, used to indicate to other drivers that the operator intends a lateral change of position (turn or lane change).
What is the purpose of the starter motor? Answer Choices: Select the Correct Answer Store electricity Allow the car to be started only when it is in neutral or park Distribute voltage to the spark plugs Turn the engine over
Turn the engine over. Explanation: The battery stores electricity. The neutral safety switch allows the car to be started only when it is in neutral or park. The distributor distributes voltage to the spark plugs. The starter motor cranks the engine.
An automatic seat belt system that has the shoulder belt connected to the door is a/an: Select the Correct Answer motorized system. non-motorized system. electric system. computer-controlled system.
motorized system.. Explanation: In a motorized system, the shoulder belt is attached to a motor that runs along a track on the inside of the door; the lap belt must still be manually fastened. There is no such thing as an electric or computer-controlled automatic seat belt system.
