Part 1
Choose the types of education an ISS professional is most likely to have.
a CompTIA certificate a Microsoft-certified desktop support certificate
Identify the most common level of education for a programmer or software developer.
a bachelor's degree
Which of the following would an NSA professional most likely need?
a bachelor's degree
Which of the following would an interactive media professional most likely need?
a certificate, an associate of arts degree, or a bachelor's degree
A network systems administrator would most likely help with
connecting a computer to the Internet.
Which of the following is a name for the place an information services and support professional might work?
help desk
A typical day in programming and software development would involve
writing code for a software program.
Which of the following tasks is an interactive media professional most likely to do? Check all of the boxes that apply.
test a software program to ensure that the visual elements are working decide how a website should look
A programming and software development professional would most likely help with
testing a software program.
Which of the following are examples of typical problems an ISS professional would encounter? Check all of the boxes that apply.
A user cannot print a word-processing document. A user is having problems installing a new DVD drive.
Which of the following statements about certificates is true?
Certificates focus on a narrow set of skills or type of technology.
An interactive media professional would most likely help with
designing a website.
Which of the following would an information services and support professional most likely help you with?
fixing your computer's DVD drive
The company has finished designing a software program, but users aren't sure how to use it. Several people in the human resources department need new software installed. An employee has an idea for a software program that can save the company time, but doesn't know how to write it. A new branch of the company is opening soon, and the computers there need to be connected to the Internet.
interactive media information services and support programming and software development network system admin
Choose the types of work a person in the network systems administration field might do on a regular basis. Check all of the boxes that apply.
troubleshooting the network when there are problems with connectivity improving the speed of the network
An employee is having trouble opening a file on a computer. The president of a company wants to give the company website a fresh new look. An employee wants to work from home but can't connect to the network from there. The vice president of sales would like help designing a new software program to keep track of sales.
✔ information services and support interactive media network system admin programming and software devlopement
