Patient Care Ch. 6

A patient of color arrives for a GI series in a bright flowing gown and turban. You wish to be empathetic, so your first question might be: a. "Where did you get that outfit?" b. "Can you speak English?" c. "What country do you come from?" d. "Have you had this procedure done before?"

d. "Have you had this procedure done before?"

The principle of providing healthcare services with full respect for the dignity of humankind is: a. applicable only to physicians. b. included in the ASRT Code of Ethics. c. impossible to implement. d. established by law.

b. included in the ASRT Code of Ethics.

Children who are beginning to communicate using 2-3 word sentences, to explore and manipulate their environment, and to assert their independence, but are still very attached to their parents, are typical of which of the following age groups? a. Preschooler b. School age c. Toddler d. Infant

c. Toddler

When an Asian patient is apprehensive about the examination, you should: a. maintain eye contact while providing reassurance. b. use sign language to communicate. c. maintain a respectful distance, use a calm voice, and smile while minimizing eye contact. d. show friendliness by placing your arm around his shoulders.

c. maintain a respectful distance, use a calm voice, and smile while minimizing eye contact.

Which of the following are good strategies for effective communication in a stressful situation? 1. Lower your voice and speak slowly and clearly. 2. Be nonjudgmental in both verbal and nonverbal communication. 3. Do not allow an upset individual's inappropriate actions or speech to goad you into a similar response. 4. When you are uncertain whether the listener has understood you, request an answer.

d. 1, 2, 3, and 4

Which of the following statements regarding nonverbal communication is NOT true? a. Nonverbal behaviors have the same interpretations in all cultures. b. Nonverbal messages may be either positive or negative. c. Nonverbal behaviors reveal a great deal about how we feel. d. Hand gestures, facial expressions, and posture can convey feelings nonverbally.

a. Nonverbal behaviors have the same interpretations in all cultures.

An attitude that involves hostility or anger is termed: a. aggressiveness. b. rudeness. c. empathy. d. assertiveness.

a. aggressiveness.

Deaf patients and hearing impaired patients differ in that the deaf patients: a. all of the above. b. may use American Sign Language as their primary means of communication. c. often move socially within a deaf community. d. will not respond to sounds ouside their field of vision.

a. all of the above.

When dealing with a hostile patient it is important to: a. ask for help before the situation escalates. b. limit confusion by dealing with the situation alone. c. use nonverbal behavior to show disapproval. d. gain control of the situation with a loud, firm voice.

a. ask for help before the situation escalates.

Aphasic patients are unable to: a. speak. b. make decisions. c. respond to instructions. d. hear.

a. speak.

The generational group most likely to accept the word of healthcare professionals without question is: a. those over age 75. b. baby boomers. c. generation Y. d. generation X

a. those over age 75

When communication has been validated, this means that the speaker has: a.received a response from the listener that demonstrates comprehension. b. reviewed the material. c. spoken clearly. d. presented the information accurately.

a.received a response from the listener that demonstrates comprehension.

When you must touch a patient, you are less likely to unintentionally offend if you: 1. tell the patient in advance what you are about to do. 2. use a firm, appropriate touch. 3. have a professional purpose that is clear to the patient.

b. 1, 2, and 3

The first phase of experience in the grieving process is usually the stage of: a. acceptance b. denial. c. depression. d. anger

b. denial.

Which of the following is the most effective way to meet legal requirements when obtaining informed consent from a patient who does not speak English? a. Use facial expressions and gestures to explain. b. Ask the patient's family to help. c. Provide a pen and point to the correct signature line. d. Obtain a qualified interpreter.

d. Obtain a qualified interpreter.

Ageism is a term that refers to: a. a condition in which one's appearance does not accurately reflect one's age. b. a condition in which behavior is not typical of one's age. c. the study of age-related behaviors. d. discrimination against people because of age.

d. discrimination against people because of age.