PL 200 Exam Practice Questions

You are a Dynamics 365 Customer Service administrator. A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user. Which components should you use? 1. Display system posts -A. Timeline -B. Organization insights -C. IFrame -D. Relationship Insights 2. Display activities -A. Lists -B. Social Insights -C. Organization Insights -D. Relationship Insights

1. A 2. A

You are designing a canvas app that connects to Common Data Service. You need to configure the app to meet the requirements and ensure that the canvas app is available offline. What should you implement? 1. Pass values from the current screen when moving to another screen -A. Navigate -B. Back -C. MovePrevious 2. Display data to a user when the app is offline -A. LoadData -B. LoadDataOffline -C. ShowData

1. A 2. A

You are a Dynamics 365 Customer Service administrator. You need to configure the following automation for the sales team: ✑ Send an email when the status changes on an Opportunity. ✑ Text the sales manager when an Opportunity is created. Create a Wunderlist task when an Opportunity is open for 30 days. Which tool should you use for each requirement? 1. Email when the status changes 2. Text when the Opportunity is created 3. Create a Wunderlist task A. Dynamics 365 workflow B. Microsoft Flow C. Business Process Flow

1. A 2. B 3. B

You must create a form for team members to use. The form must provide the ability to: ✑ Lock a field on a form. ✑ Trigger business logic based on a field value. ✑ Use existing business information to enhance data entry. You need to implement business rule components to create the form. Which components should you use? 1. Lock a form field 2. Trigger business logic based on a field value 3. Leverage existing business information to enhance data entry A. Actions B. Conditions C. Recommendations

1. A 2. B 3. C

The owner of a company needs to know who signs into the system. You need to ensure that the owner can view the user audit logs. Where does each action need to be performed? 1. Activate user auditing. -A. System Settings -B. Personal Settings -C. Customize the System -D. Microsoft 365 Compliance 2. View the user audit logs -A. Advanced Find -B. Individual record -C. User Summary report -D. Microsoft 365 Compliance

1. A 2. D

You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege. Which roles should you recommend? 1. Create new users 2. Assign roles to users 3. Perform backups for an instance A. Office 365 global administrator B. Office 365 service administrator C. Dynamics 365 service administrator D. Dynamics 365 system administrator

1. A 2. D 3. C

You have a business process flow. You need to update the business process flow while minimizing administrative and maintenance efforts. What should you implement? 1. Allow users to navigate to the previous stage only from specific stages 2. Create checklist records in specific stages on demand A. Action step B. Classic workflow C. Power Automate flow

1. A (maybe C) 2. A

You need to ensure that there are no leads for a customer before you create a new opportunity for the customer. How can you use duplicate detection rules to achieve this goal? 1. Base record type -A. Lead -B. Account -C. Opportunity 2. Base record field -A. Topic -B. Account -C. Originating Lead

1. A (maybe C) 2. B

You are a Dynamics 365 help desk administrator. You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? 1. Add a tag chart by using opened cases 2. Add a stacked column chart shared with your team 3. Add a Microsoft Power BI visualization 4. Add a chart from a view that a user creates 5. Add a doughnut chart that shows cases by owner A. System Chart B. Personal Dashboard C. Area Chart

1. A? (given C) 2. B? (given A) 3. B 4. B 5. A? (given C)

You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that the users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? 1. Microsoft 365 admin center 2. Dynamics 365 Sandbox instance A. Roles B. Groups C. Licenses D. Access rights

1. B 2. A

You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps. Which actions should you perform? 1. Guide the user with actions to take -A. Configure views and charts -B. Configure business process flows -C. Configure workflows 2. Ensure user interaction in manageable steps -A. Configure the timeline on the form -B. Configure each stage with the actions that need to be completed -C. Configure Insights

1. B 2. B

You create workflows to automate business processes. You need to configure a workflow to meet the following requirements: ✑ Be triggered when a condition is met. ✑ Run immediately. ✑ Perform an action when a condition is met. You need to create a workflow that automatically sends emails based on a mail merge template. 1. Be triggered when a condition is met -A. Publish workflow -B. Subject Contains data -C. Trigger when a Power Automate button is pressed 2. Run immediately -A. Approve the workflow -B. Configure the workflow to run now -C. Configure child workflow to run now 3. Perform an action when a condition is met. -A. Send an email -B. View chart -C. Update a security role

1. B 2. B 3. A

You are a Dynamics 365 Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types: 1. Case type A: A new case form that includes a timeline 2. Case type B: A new case form that includes a business process flow 3. Case type C: A new case form that can display case data on an interactive dashboard 4. Case type D: A new mobile-friendly case form that requires minimal fields for record creation 5. Case type E: A new mobile-friendly case form that displays the subject, case title and status fields from a parent case Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Form Types: A. quick create B. main C. quick view D. card

1. B 2. B 3. D (maybe B?) 4. A 5. C

A company creates a Power Virtual Agents chatbot. You need to determine when live agents are engaged to provide support. Which metrics should you use? 1. Determine which topics are transferred to live agents most often 2. Determine the number of chats per day that are transferred to live agents A. Engagement over time B. Session outcomes over time C. Escalation rate drivers D. Escalation rate

1. C 2. B

You plan to automate several different processes by using Power Automate. Each process has unique characteristics. You need to recommend components for each process. Which components should you recommend? 1. Access data from an internally created web application with basic REST API functionality as part of a nightly batch job 2. Access data from a public web site with no API functionality for emails processed through an unmonitored queue A. Attended UI flow B. Unattended UI flow C. Flow that uses a custom connector D. Flow that uses a prebuilt connector

1. C (given A) 2. B

You are a Dynamics 365 Customer Service developer. A salesperson creates a chart. You need to ensure that the chart is available to all users on the team. Which two actions should the salesperson perform? A. Share the chart with the team B. Assign the chart to each to each person on the team C. Export the user chart to Microsoft Power BI. Import it as a Power BI visualization D. Export the user chart for import as a user chart E. Export the user chart for import as a system chart

1. D. Export the user chart for import as a user chart 2. A. Share the chart with the team

A company has a canvas app that includes the following screens: Screen1 and Screen2. The OnVisible property for Screen1 contains the following expression. Set(AgeGroups, ["1-25", "26-54", "55+"]) Yes or No 1. AgeGroups can be accessed from Screen1 and Screen2 2. AgeGroups is a collection 3. You can use the Update function to change values in AgeGroups

1. Yes 2. No 3. No

You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1. The OnSelect property for Button1 contains the following expression: Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text}) Yes or No 1. The People collection is automatically created if it does not already exist 2. When the Button1 is pressed, if a record with the current value of Id. Text already exists in the People collection, the values for FirstName and LastName are updated 3. If you update the record in the Collection function to include the value from a new field named Age, it will result in an error

1. Yes 2. No 3. No

You implement an editable grid for the Account entity. The business team provides the following list of features that they would like you to implement: ✑ Group by or sort columns in the current view .✑ Configure a business rule to show an error message. ✑ Edit values in calculated fields. ✑ Edit the Address composite field. ✑ Use the editable grid on mobile phones. Which actions can you perform? (Yes or No) 1. Group by or sort columns in current view 2. Configure a business rule to show an error message 3. Edit values in calculated fields 4. Edit the Address composite field 5. Use the editable grid on mobile devices

1. Yes 2. Yes 3. No? given yes 4. No 5. No

A car dealership has a Dynamics 365 Sales environment for its sales company and another environment for its leasing company. Users in one environment must not be able to see the other environment. You need to grant salespeople access to the sales company environment. What should you do? A. Add salespeople to an Office 365 security group. B. Add salespeople to a security role. C. Set privileges. D. Set app security.

A

You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units. You need to configure entity ownership. Which entity ownership type should you use? A. user or team owned B. organization-owned C. none D. business-owned

A

You create a Power Apps portal to provide training and documentation for students. Students create a profile on the portal and then select and pay for courses. You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in. You need to assign default permissions to students. What should you do? A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user. B. Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time. C. Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions to the web role.

A (maybe C?)

You plan to create user interface (UI) flows to automate several web-based business processes that you currently perform manually. You need to ensure that users can create and run web UI flows. Which three components must you install and configure on users devices? Each correct answer presents part of the solution. A. UI Flows application B. Latest version of Microsoft Edge C. On-premises data gateway D. Selenium IDE E. Latest version of Mozilla Firefox

A B D

A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process. You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA. You need to configure the solution. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. A. Remove all of the privileges for BPFA. B. Use a business rule to prevent users from switching to BPFA. C. Deactivate BPFA. D. Change the display order of the business process flows to move BPFA to the bottom of the list.

A C (maybe B instead of C)

You are creating a new business process flow to qualify leads. You create an action. The action is not available inside the Action Step. You need to make the action available to the Action Step. Which two steps must you perform? Each correct answer presents part of the solution. A. Ensure that the entity for the action matches the corresponding entity for the business process flow stage. B. Add at least one step to the action. C. Select Run as an on-demand process. D. Activate the action.

A D

You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where should you configure app permissions? A. Dynamics administration center B. Manage Roles C. Security Roles

B

You are a Dynamics 365 Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view? A. Microsoft Excel template B. Entities component of a solution C. Microsoft Virtual Studio D. Templates area

B

You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user interaction can reference more than one topic. You need to be able to capture a value in an initial topic and use it in subsequent topics. Which type of variable should you create? A. Context B. Bot C. Topic

B

You are creating a business rule to implement new business logic. You must apply the business logic to a canvas app that has a single screen named Screen1. You need to configure the scope for the business rule. Which scope should you use? A. Screen1 B. Entity C. All Forms D. Global

B

You are creating a canvas app. A user will click a button on each screen of a Power Apps app to proceed to the next screen. You need to implement the action which selects the next screen that the user sees. Which event should you handle? A. ScreenTransition B. OnSelect C. OnLoad D. OnCheck

B

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products. When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? A. Use the Reload(Control) formula and pass the gallery control as parameter to the Reload formula. B. Use the Reset(control) formula and pass the checkbox to the formula to clear user selections. C. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear the collection when the user selects the button. D. Use the Revert(Products) formula and pass the checkbox to the formula to clear user selections. E. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.

B

You manage Dynamics 365 for a company. You must prevent users from launching and using Power Automate. You need to hide the Flow button on the user interface. Which configuration setting should you change? A. the SiteMap B. the Customizations section of System Settings C. the Entity component of the default solution D. the Buttons tab of Flow

B

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products. The chatbots must prompt users to enter or select a product. You need to store the model information so that it can be reused across all chatbots. Where should you store the model data? A. Global variables B. Custom entities C. Topics D. Multiple choice options

B (given A)

You configure and test a user interface (UI) flow. You plan to run the flow as a scheduled flow. The UI flow must run on a Windows 10 device. As part of process automation, the UI flow must sign into the Windows 10 device with the credentials for a user account named User1. You need to ensure that the flow runs during non-peak hours and requires no physical user intervention. What should you do? A. Ensure that the User1 account has an active user session on the device. B. Ensure that all user sessions are signed out. C. Ensure that there are no active user sessions on the device. D. Ensure that all user sessions are signed out except for locked user sessions.

B (given answer C)

You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group. Does this meet the goal? A. Yes B. No

B?

You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. What should you use? A. Referential B. Referential, Restrict Delete C. Parental D. Restrict

C

You have a form that displays a custom field from an entity. A customer wants to restrict users from filtering on the custom field. You need to prevent users from filtering the field in Advanced Find. What should you modify? A. Fields in the Edit Filter Criteria option of the Quick Find view B. the Field Security field on the Field Properties form C. a searchable field on the Field Properties form D. Fields in the Add Find Columns option of the Quick Find view

C

You are a Dynamics 365 administrator. You create a new app. You need to create the site map for the app. Which three actions should you perform in sequence? A. Add a view B. Add a group C. Add an area D. Add a subarea

C B D

A company has a custom website. You need to embed a Power Virtual Agents chatbot into the website. What should you use? A. Webpage URL B. Form ID C. Bot ID D. IFrame

D

A customer tracks events by using a custom entity. The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar. You need to ensure that all events display by venue in the calendar. To which component should you add a control? A. Form B. Subgrid C. Chart D. View

D

You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field. What should you configure? A. field visibility on the form B. workflow C. business process flow D. business rule

D

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products. When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? A. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula. B. Use the Reload(Control) formula and pass the gallery control as a parameter to the Reload formula. C. Use the ForAll() function to iterate through each item of the Gallery and clear user selections. D. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear collection when the user selects the button.

D (maybe A)

You are designing a desktop user interface (UI) flow. The UI flow automates legacy software. You need to prepare data for transfer to Microsoft SharePoint list. Which four actions should you perform in sequence? A. Select information to pass to the SharePoint list B. Copy and Paste the text in the output definition window C. On the Outputs menu of the UI flow, choose Select text on screen D. Enter a name and description for the output E. Start recording the UI flow F. Stop the recording and save the flow

E C D (could be F) F (could be D)

You are developing an app. You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company's social media teams distribution list. You need to create a connection to the Twitter service and build a solution. Which four actions should you perform in sequence? A. Create an action to search for the new posts with the hashtag B. Select the social media connector and enter the user credentials for the connection C. Sign in to the Business platform admin center and create a new project and connection set D. Create a trigger to send a mobile notification E. Select the social media connector generate an authentication key from the service, and enter the key for the connection F. Create an action to send a mobile notification G. Create a trigger to search for the new posts with the hashtag H. Sign in to Power Automate and create a new blank flow

H B G F