Planning Project Quality

Accuracy (Examples)

An engineer predicts the wind speeds that will cause metal supports to shear; test show shearing occurs within the range

Which steps do you taken when performing a cost-benefit analysis as past of planning project quality management?

- Establish whether the benefits of quality activities outweigh the costs -Determine the financial benefits of quality activities - Calculate the total cost of quality activities

The Plan Quality Management process has several inputs. What are three of the inputs?

- Organizational process assets - Enterprise environmental factors - Requirements documentation

What information is usually included in a quality management plan?

- Quality control schedule - Standards and criteria - Monitoring and controlling activities - Major deliverables to be tested

What are outputs of the Plan Quality Management process?

- Quality metrics -A process improvement plan -Quality checklists -Project document updates

Which statements accurately describe the relationships between the three quality management processes?

- The Plan Quality management process determines which activities will be carried out during the Control Quality and Perform Quality Assurance processes. -Control Quality and Perform Quality Assurance activities may uncover flaws that then need to be addressed through updates to the quality management plan. - Quality assurance audits may identify required improvements to the Plan Quality Management and Control Quality processes.

Which examples demonstrate aspects of project quality management?

-An auditing process will be improved to ensure better detection of errors -A developer will test software component A before it is integrated with component B - A server is designed to handle multiple queries simultaneously - A communication process will be improved so that key stakeholders are informed of major issues within24 hours.

Grade (Examples)

A multi blade utility knife for expert anglers

Product testing (Examples of cost quality)

Appraisal cost

Distributing a product fix (Examples of cost quality)

External failure cost

Time wasted due to employee errors (Examples of cost quality)

Internal failure cost

Staff training (Examples of cost quality)

Prevention cost

Precision (Examples of cost quality)

The pattern for business suits ensures that suits are of similar size and shape

Brainstorming

Used to discuss quality issues and generate ideas about quality planning in a nonjudgmental environment

Nominal group techniques

Used to identify and rank major problems or key issues on a project

Design of experiments (DOE)

Used to test methods, designs, materials, and other factors in a process to determine the optimal conditions

Control Charts

used to specify limits, which help you decide when adjustments need to be made to tasks

Quality (Examples)

A jet engine that meets specifications for aviation standards