POM test1 1

1. A manager typically works: 2.Which of the following terms best describe a manager's work? Check all that apply.

1. Before, during, and after the official workday hours 2.Varied (Work changes frequently) Reflective (Managers spend a large amount of time thinking about things) Brief (Work occurs in small segments) Continuous (Managers usually finish one piece of work before moving on to the next)

A manager assumes thefigurehead role when he represents the company at a fundraising event.

A manager assumes themonitor role when she reviews a news feed to find stories related to her organization.

Planning: is monitoring progress toward goal achievement and taking corrective action when progress isn't made. is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company. (involves determining organizational goals and a means for achieving them. ) is getting work done through others.

A research tool called ________ is helping management scholars understand how well their research supports management theories. qualitative analysis leadership analysis organizational analysis (meta-analysis )

________ are managers who were successful in their early careers but were knocked off the fast track by the time they reached the middle to upper levels of management. First line managers Arrivers Departers (Derailers )

All of the following are mistakes made by derailers EXCEPT: they often betrayed trust. (they were too sensitive to others. ) they were overly political. they were used abrasive, intimidating, and bullying management style.

Imagine that, after earning your degree, you become a management consultant. Maia and Bram want to know how certain management practices might give Urban Escapes a competitive advantage. Which of the following practices would you recommend?

Be very selective when hiring new employees, using extensive interviews and tests to make sure applicants are a good fit for the job and the company. Conduct a needs assessment to determine what training employees need the most and then provide that training. Offer performance bonuses to the executives with the highest profitability in their divisions. Hire a consulting firm to identify the areas of the company that are least profitable and lay off all of the workers in those areas.

If you know that Christine holds the highlighted position in the organizational chart shown here, you can assume that she is a middle manager . A job title that is associated with this level of management is Divisional Manager .

Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on histechnical skills to operate the machinery effectively during the training session. If those skills make up a majority of the skills he needs on the job, Max is probably afirst-line manager .

A manager who is creating a work schedule for the week is engaged in theorganizing function of management.

Holding positions such as group facilitator or team contact, team leader are not responsible for the group's performance.

Which of the following roles does not fall under Henry Mintzberg's three major roles of managers while performing their jobs? Decisional roles Interpersonal roles (Commanding roles ) Informational roles

In the figurehead role, managers: negotiate schedules, projects, goals, outcomes, resources, and employee raises. motivate and encourage workers to accomplish organizational objectives. ( perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.) adapt themselves, their subordinates, and their units to change.

Mintzberg placed managerial work roles into which of the following categories?

Informational Interorganizational Decisional Interpersonal

According to professor Jeffrey Pfeffer, ________ is/are what separates top performing companies from their competitors. motivation employees profits (management style )

Jeffrey Pfeffer says that companies that invest in ________ will create long lasting competitive advantages that are difficult to duplicate. ( their people ) stocks production efficiency

According to the text, good management is basic to all of the following except:

Knowing how to manage requires specific competencies. Knowing how to manage requires a desire to manage. (Knowing how to manage is automatic. ) Knowing how to manage requires specific skills.

All of the following are reasons you may want to become a manager EXCEPT: maintaining a business. ( closing a business. ) starting a business. growing a business.

Management is: accomplishing organization's objectives yourself to ensure it is done. getting work done with maximum effort. all about making profits. (getting work done through others.)

What can management researchers infer based on this study? Check all that apply. Junior managers do not need to have business skills. (Top managers require the highest level of cognitive skills. Middle managers require the highest level of interpersonal skills. All managers require a certain level of all four skills.)

Most employees are initially attracted to management positions because they want to be in charge . The idea that a manager's job is to tell others what to do is most commonly associated with managers who have been on the job less than six months .

Top managers are responsible for: (the overall direction of the organization. ) setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving those objectives. managing the performance of entry-level employees who are directly responsible for producing a company's goods and services. facilitating team activities toward accomplishing a goal.

Responsibilities of team leaders include: the overall direction of the organization. setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving those objectives. managing the performance of entry-level employees who are directly responsible for producing a company's goods and services. ( facilitating team activities toward accomplishing a goal. )

Most new managers are attracted to management positions because: they like to make things. they want to motivate people. (they want to be in charge.) They want to encourage change.

Studies indicate that the average first-line manager spends no more than ________ on a task before being interrupted by a request from a subordinate, a phone call, or an email. forty five minutes one hour (two minutes ) twenty minutes

Maia and Bram started hiring employees as Urban Escapes grew, which meant they assumed new managerial responsibilities. The approach Maia and Bram took with their employees appears to have worked, as evidenced by the company's success. However, not all managers get it right. Which of the following are among the most frequent mistakes made by managers, potentially derailing their career success?

The manager communicates too much with his or her employees. The manager betrays his or her employees' trust by not keeping promises. The manager tries to do all the work alone without delegating to others. The manager pays too much attention to what customers say.

When Keith checks the status of the security cameras, he is assuming the role of monitor .

The operation analyst'sefficiency was high—she used a template to write her report quickly and with very little effort.

________ skills are the specialized procedures, techniques, and knowledge required to get the job done. (Technical ) Human Conceptual Motivational

________ skills involve the ability to see the organization as a whole and to understand how the different parts of the company affect each other. Technical Human (Conceptual ) Motivational

A salon manager assumes theentrepreneur role when he convinces his stylists to try a new technique for hair relaxation and straightening.

team leaders and first-line managers usetechnical skills more than middle- or top-level managers.

A self-assessment can tell you whether or not you should be a manager and if you "have what it takes."

true

Which of the following statements is false regarding knowing how to manage?

you like excitement. you want to gain power. you like rewards. (you dislike change. )