Practice Test(s)
A printer that utilizes a ribbon that contains wax-based ink is known as what type of printer?
Thermal transfer
Which of the following statements regarding working inside a laptop computer is true?
When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components.
What type of socket ensures that even force is applied to the processor when it is being installed in the socket?
ZIF
Which statement is true regarding the installation of the motherboard and connecting power?
a 4-pin power cord supplies supplemental power to the processor
Which statement regarding the USB standard and USB devices is accurate?
a USB cable has four wires, two for power and two for communication
When installing a new device, which statement is accurate?
a mouse may not require an additional device driver installation
What is a hypervisor?
a program that manages VMs
A missing standoff could create what potential problem?
a short on the motherboard
One long and two short beeps when using an Award BIOS is an indication of what issue?
a video problem
At what point during the motherboard installation should you install the motherboard drivers?
after Windows successfully boots without errors
What is an auto-switching AC adapter?
an adapter that can use 110V or 220V AC power
If you are adding a hard drive to a system that already has a drive with Windows installed on it, what should you do?
boot Windows and use Disk Management to prepare the new drive
What is the most likely result of a correctly installed processor, but an incorrectly installed cooler?
boot process begins, but system suddenly turns off after a short period
What type of device do you need if you want to connect two network segments together such as a wireless network and a wired network?
bridge
When a static image stays on a monitor for many hours leaving a permanent impression of that image on the monitor, what term is used to describe the condition?
burn-in
If a user on a laptop complains that they are unable to sign into Windows even though they are certain they are entering the correct password, what should you have them do?
check the NumLock indicator on the laptop
What component of a motherboard is not considered to be a field replaceable unit?
chipset
Where should you clip your ESD strap when opening a computer case?
computer case
What device handles access to another network for a client computer if it does not have a better option?
default gateway
If a computer is performing slowly due to file fragmentation, what Windows tool can be utilized to rearrange fragments?
defragmentation tool
A printer that is able to print on both sides of the paper is known as what type of printer?
duplex
What type of IP address is configured by a server when a device first initiates a connection to the network?
dynamic
What type of device can be used to block unwanted traffic initiated from the Internet and can also restrict Internet access from an internal network?
firewall
Programs and data that are stored on a motherboard are referred to by what term?
firmware
What is a basic principle that applies to both internal and external devices?
for most installations, install the device first, then the device driver
The ability to send and receive transmissions at the same time on an Ethernet cable is referred to by what term?
full duplex
If you suspect your system is overheating, how can you determine the CPU temperature?
go into UEFI/BIOS setup and find the temperature monitors for the system
What component is most likely to be installed in a PC, is considered primary storage, and typically stores the operating system, as well as its applications?
hard disk drive
All dual core or higher processors and all motherboards sold today support what technology capable of enhancing the processor support for virtual machines?
hardware-assisted virtualization
What command will display a list of active and inactive network interfaces on Unix, Linux, and Mac OS X?
ifconfig -a
What component of a processor holds instructions waiting to be processed by the ALU?
internal memory cache
What command can be used to display IP addresses assigned to all network connections on a system?
ipconfig
What command can be used to flush the local DNS cache on a Windows computer?
ipconfig /flushdns
What statement regarding crossover cables is accurate?
it can be used to connect two PCs together
Which statement regarding 10-Gigabit Ethernet is accurate?
it is a good choice for backbone networks
Three long beeps during the POST sequence on an Intel BIOS are an indication of what type of issue?
keyboard controller problem
The hard drive firmware, UEFI/BIOS, and the OS address the sectors on a hard drive utilizing what technology?
logical block addressing
When populating a motherboard with DIMM modules, what configuration option will not work?
mixing unbuffered with registered
What general-purpose tool can measure characteristics of electricity in a variety of devices?
multimeter
What command manages user accounts on the local system in Windows?
net user
What part of a printer pushes forward a sheet of paper from the paper tray?
pickup roller
What is the second step in opening the case of a working computer?
power down the system and unplug it
What should you do if the system continually reboots and you can't read the error message produced on a blue screen?
press F8 as Windows starts up
Which of the following represents a method for accessing the BIOS setup program?
press a key or combination of keys during the BIOS POST
What motherboard slot has direct access to the North Bridge?
primary PCIe slot
How are IP addresses available to the Internet classified?
public
What can a DIMM use to hold data and amplify a signal just before the data is written to the module?
registers
Which of the following is NOT a solution to an overheating problem?
remove the covers from empty expansion slots
What term describes a dedicated device or computer that can control several printers connected to a network?
server
Which statement regarding hard drives is incorrect?
solid state drives are less expensive than magnetic hard drives
Which physical topology uses a centralized device to manage traffic on the network?
star bus
How is the network portion and the host portion of an IP address identified?
subnet mask
What type of network device keeps a table of the MAC addresses of the devices connected to it?
switch
How do you know if a printer needs routine maintenance?
the number of pages the printer has printed since the last maintenance
What might be the cause of a black screen right after you install a new video card?
the onboard video is not disabled in BIOS
What is an indication that an inadequate power supply is the source of an intermittent problem?
the power supply whines when you first turn on the system
Why are there twists in the wires that are used for network cabling?
the twists reduce crosstalk
What part of a laser printer puts a positive charge on the paper in order to pull the toner from the drum onto the paper?
transfer roller
Before replacing an image drum, what should you do first?
unplug it and allow the printer to cool down
What is the first thing you should do to get toner dust off your clothes?
use a can of compressed air to blow off the toner
The solution for securing private data traveling over a public network, such as the Internet, is the use of what type of network?
virtual private network
What technology is used to assure that the logical block addressing on a solid state drive does not always address the same physical blocks, in order to distribute write operations?
wear leveling
What statement regarding the cleaning of a laser printer is accurate?
wipe the rollers on a laser printer with a dry cloth
What should you never do when working on a laser printer?
work alone
Hybrid processors that can process 32 bits or 64 bits are known by what term?
x86-64 processors
What icon might you see in Device Manager that indicates a problem with a device?
yellow triangle
If you are trying move a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive, what must you have?
you must have an Administrator password before you can access the data on the drive
Which of the following is true about cable Internet?
you share the cable infrastructure with your neighbors
If the startup BIOS can't find a device to use to load the operating system, what error message is likely to appear?
Fixed disk error
What wireless networking radio frequency yields faster speeds but offers shorter range?
5 GHz
What statement about an FRU is true?
A support technician should know how to replace one
What component of a processor handles all logical comparisons and calculations inside the processor?
ALU
Which type of memory can support quad, triple, and dual channels?
DDR3
Which type of RAID volume is used for fault tolerance and only requires two drives?
RAID1
Which of the following protects your computer from brownouts or sags?
UPS
What is the very first step that should be taken when performing work with a computer?
You should back up any important data
What does a single beep or no beep imply during the startup of a computer?
all POST tests passed
Which statement is NOT a good practice when working inside a computer case?
be sure to hold expansion cards by the edge connectors
Which statement is NOT true regarding motherboards?
has a heat sink on the PCIe slots
What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?
standoff
How many pins are used in a parallel port, also known as an LPT port?
25
If you have a PCI Express Version 2 video card, how many pins will the power connector have if the card requires extra power?
8
Which component may be considered a field replaceable unit (FRU)?
All of the above
If the computer you are using is a laptop that moves from one network to another, what tab can be used to configure a secondary configuration, such as a static IP if a DHCP server cannot be reached?
Alternate Configuration
If you're looking to install Gigabit Ethernet, what cabling system would you use?
Cat-6
What type of processor memory is located on the processor chip (processor die)?
Level 1 cache
Which statement is true regarding DIMM technologies?
SDRAM runs synchronized with the system clock
What technology in a DIMM informs the BIOS of the module's size, speed, voltage, and data path width?
SPD (Sony Phillips Digital)
If a ground strap is unavailable, what should be done to dissipate any ESD before working on a laptop?
Touch a non-painted metallic surface on the laptop
When is it okay to touch the inside of a computer that is turned on?
When using a multimeter to measure voltage output
Which setting can be configured via the BIOS screen?
change the boot sequence
A processor housing that contains more than one processor is referred to as what term?
multicore processor
What type of bus does PCI Express use?
serial
If you see an error message that reads "Processor thermal trip error", what is the likely problem?
the processor has overheated
When might an LCD monitor experience distorted geometry?
the screen is not set to native resolution
What does a small triangle embedded on a connector signify?
the wire nearest the triangle is pin 1
What is a typical symptom of a CMOS battery failure?
time and date settings lost
Why might you want to use a RAID 0 disk configuration?
to improve overall disk performance
Under what circumstance might you use an Ethernet loopback plug?
to test a network cable
If you are experiencing issues reaching a target destination network, and you need to to display each hop to the destination, what command should you use?
tracert
Packets are delivered to a single node on a network when using what type of IPv6 address?
unicast address
A PCIe 6/8 pin connector for providing auxiliary power to PCIe cards utilizes what voltage?
+12v
During the charging process of a laser printer, the drum is conditioned by a roller that places an electrical charge of what voltage onto the surface of the drum?
-600V
Home Theater PCs often make use of what type of user interface?
10-foot user interface
What cable system utilizes a fiber-optic cable?
1000BaseFX
The QuickPath Interconnect (QPI) replacement for the Front Side Bus utilizes how many lanes for data packets?
16
How many layers of data can exist on a single side of a Blu-ray disc?
2
A DDR4 DIMM with a PC rating of PC4-17000 is running at what speed?
2133 MHz
What TCP port is utilized by an SSH server listening for connections?
22
How many pins are in the power supply connector that is typically used on most motherboards today?
24-pin
The PCI Express Version 3.0 can provide up to what amount of throughput with 16 lanes for data?
32 GB/sec
The first PCI bus has a 32-bit data path, supplied 5 V of power to an adapter card, and operated at what frequency?
33 MHz
If a device does not receive an IP address from a DHCP server, the device may resort to what kind of IP address?
APIPA
A micro-ATX motherboard will fit into a case that follows what minimum standard?
ATX 2.1
In a cellular network, each cell is controlled by a tower. What are these towers called?
Base stations
What type of port is sometimes used by routers for management and configuration purposes?
DB9 port
What type of RAM is typically installed onto a motherboard and loses data rapidly, requiring it to be refreshed often?
DRAM
Which type of video port provides a digital-only signal?
DVI-D
DIMMs used in servers can provide additional reliability if they use what specific technology?
ECC (Error Correction Code
Which statement regarding the Firewire standard is accurate?
FireWire devices are hot-swappable
What statement regarding the construction of a gaming computer is accurate?
Gaming computers benefit from powerful multicore processors
What should be done after reassembling a laptop, but before installing the battery or AC adapter?
Gently shake the laptop to ensure nothing is loose inside of the case
What type of port transmits both digital audio and digital video with a single connector?
HDMI
What unit is used to measure the frequency of memory, FSB, and the processor?
Hz
What type of LED monitor provides the most accurate color for video editing workstations?
IPS
What type of printer is slower than a laser printer, and also tends to smudge on inexpensive paper?
Inkjet
What kind of printer works by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
Laser
A system will always require what power connector?
P1 power connector
What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched?
POST card
In what order should you install components into the case after disassembling a computer?
Power supply, drives, motherboard, cards
What was the 64-bit Front Side Bus replaced with in the X58 (Nehalem) chipset?
QPI
A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology known by what name?
REt
What hard drive technology is used to predict when a drive is likely to fail?
S.M.A.R.T.
What type of connector is not typically found on the front panel header?
SATA controller
What SATA standard provides a transfer rate of 3 Gb/sec?
SATA3
What DSL technology provides equal bandwidth in both directions?
SDSL
What functions as the name of a wireless network?
SSID
What tool can you use to stop and restart the Windows print spooler?
Service console
What protocol makes a connection, checks whether the data is received, and resends it if it is not?
TCP
What must your motherboard have to use BitLocker Encryption in Windows 7 which will ensure that your hard drive cannot be used in another computer?
TPM chip
