Pre Assessment
Employees are having trouble sending e-mails. A technician suspects that the firewall may be blocking the port. Which port is the technician looking to verify?
25
Which of the following is a default subnet mask for class B addresses?
255.255.0.0
A customer brings a computer to have the hard drive upgraded enough so family finance documents, videos, and photos can be stored in one location with room for more. Which solution would be best to recommend to the customer?
3 TB HDD
Which of the following ports does Remote Desktop use by default?
3389
Which of the following is a class A private IP address?
10.4.2.86
How many bits comprise an IPv6 address?
128
Which of the following ports is used to secure a website while browsing the Internet?
443
Which of the following wireless standards provides the slowest transfer rate while operating at 2.4 GHz?
802.11b
Which of the following wireless standards can operate at both 2.4 GHz and 5.0 GHz?
802.11n
What should an organization require when an outside company provides a service for shredding and disposal of sensitive corporate documents?
A certificate of destruction
What is the effect of disabling the SSID broadcast feature?
A wireless network does not automatically display on wireless devices.
Which of the following is not a type of hard disk drive connection?
AGP
Which of the following disables a mobile device's radio to prevent wireless communication?
Airplane Mode
A technician is configuring virtualization. Which option is a security requirement to prevent malware?
All operating systems should have antivirus software installed.
Which of the following would be best to authenticate a user?
Biometrics
Which of the following tools would be used to verify that a UTP cable is working properly?
Cable tester
A Windows tablet has quit responding to touch. What is one of the first things the technician should do?
Check the digitizer settings.
Which of the following would be required if a user wanted to change OS on a computer from Windows Vista 64-bit to Windows 7 32-bit?
Clean installation
RG-59 is a designation for what type of cable?
Coaxial
What Windows tool would a technician use to create a new volume or partition?
Disk Management
A user wants to be able to easily connect his laptop to an external monitor, keyboard, mouse, printer, and hard drive whenever sitting at his desk in the office. What should you provide for the user?
Docking station
What needs to be configured so users can print on both sides of the paper?
Duplex
Which of the following should a technician use when performing hardware upgrades to prevent damage to computer components due to static discharges?
ESD strap
Which network device would most likely be used to implement network security policies?
Firewall
Users report that their laser printer printouts are smudging when they touch them. Which of the following should a technician suspect is the problem?
Fuser
Which of the following IP address settings is used to allow communication with networks beyond the local one?
Gateway
A user is in a remote location with no Internet connection and would like to use her mobile device to connect to the Internet. Which of the following technologies would she use?
Hotspot
Which cell phone component is a unique number for a phone?
IMEI
Which is a cloud computing service that delivers computer infrastructure on an outsourced basis to support enterprise operations?
IaaS
Which of the following socket types is used for Intel processors? Each correct answer represents a complete solution. Choose all that apply.
LGA 1150
Which type of printer uses pickup rollers, transfer rollers, and a fuser?
Laser
Which of the following prints color documents the most quickly?
Laser printer
A user needs a cable to charge and transfer data from her mobile Apple device. What type of cable does she need?
Lightning
Which of the following would be useful for preventing tailgating?
Mantrap
A disgruntled employee has placed a BIOS password on a computer, and the technician has been called to unlock the machine. What are the options the technician can try to get the computer operational again? Each correct answer represents a complete solution. Choose all that apply.
Motherboard jumper CMOS battery removal
A user is trying to use her company-issued smartphone as a mobile pay device, and it isn't working. Which of the following components is missing from the smartphone?
NFC chip
A technician is installing multiple operating systems in a VMware virtual environment to test some proprietary corporate software. While trying to install Windows 7 Enterprise 64-bit, the technician configures the VM for two 1.2 GHz processors, 4 GB of RAM, 16 GB of hard drive space, and a video resolution of 800x600. Why won't Windows 7 install?
Not enough hard drive space
Which security measure is considered government-regulated data?
PII
A user reports being unable to access an FTP server online to download a file. Which of the following may be the cause?
Port 21 is blocked on the firewall.
When a user closes his laptop lid, the Windows laptop shuts down. Which of the following Control Panel functions can be used to change this?
Power Options
Which of the following Windows features allows for the creation and execution of scripts?
PowerShell
Which of the following deployment methods would be the quickest way to deploy a standard image to many PCs across the enterprise?
Prebuilt image using PXE
A person walks into a computer store, looking for a computer that will be used for writing letters, documenting health, communicating with remote family members, and streaming video. Which hardware technology should the technical salesperson ensure is part of the sale?
RAID
A technician wants to configure two drives for maximum performance. Which setup should he use?
RAID 0
Which of the following requires a minimum of four hard drives?
RAID 10
A technician is building a high-performance gaming PC. Which two items should the technician focus on selecting parts for the machine? Each correct answer represents a complete solution. Choose all that apply.
SSD High-end cooling
Which laptop power option keeps information in RAM with a small amount of power?
Sleep mode
Which of the following is used to prevent an attack from a malicious user?
Software firewall
Which of the following is used to encrypt a hard drive in Windows with BitLocker?
TPM
A corporate user notices that when using the company laptop or his cell phone, Wi-Fi connectivity is good, but when he uses the cell phone as a hotspot in the same area of the room, the Internet connection is extremely slow. What is most likely the problem?
The company has implemented bandwidth throttling.
Which of the following is a true statement that applies to a computer that needs to access Microsoft Active Directory to receive policies and settings?
The computer must be part of a domain.
A user is having problems connecting to the network. You run ipconfig at the command prompt to check the user's IP address and see that it is 169.254.86.96. Which of the following is a reason the user can't connect to the network?
The user's computer failed to obtain an IP address from the DHCP server
Which of the following printing technologies would be least useful for archiving documents?
Thermal
Which of the following should be used to ensure that a user cannot log in to her computer during non-working hours?
Time-of-day restrictions
A user reports that he has been having issues with the mouse cursor jumping around the screen while he is typing on a new laptop. Which of the following is the most probable cause?
Touchpad settings
A company has recently moved to Florida and is interested in data protection. Which of the following would provide protection from power loss?
UPS
Which of the following would provide protection from intermittent power losses?
UPS
Which of the following offers the highest level of security for wireless?
WPA2
Which of the following can be used to repair errors on a hard drive?
chkdsk
Which of the following would allow a technician to view the DNS server that is currently configured?
nslookup
What type of device proactively monitors, identifies, logs, and attempts to thwart suspicious activity aimed at a device or network?
IPS
A user calls to complain that her computer is not working. What should the technician do next?
Identify the problem.
On a corporate computer, the user can reach all internal network resources but no external ones, such as the Internet. What could be the issue?
Incorrect proxy server configuration
A user boots up her computer, and instead of seeing a login screen, she sees a screen that says "This computer has been infected with a virus. To purchase the removal software for $35 please input your credit card information below." No matter what the user tries, she can't get away from this screen. Which of the following is this an example of?
Ransomware
What can a user use to completely reinstall Windows on a computer that didn't come with a Windows installation disc?
Recovery partition
Which of the following can be done to prevent unauthorized access to a wireless network? Each correct answer represents a complete solution. Choose all that apply.
Reduce radio power Use proper antenna placement
What Windows utility allows a technician to remotely access a user's computer and prompts the user for permission before the technician is allowed to connect?
Remote Assistance
A user complains that his Windows computer is taking a long time to boot. What low-cost options does a technician have for addressing this problem? Each correct answer represents a complete solution. Choose all that apply.
Remove startup apps. Defragment the hard drive.
A user connects her laptop to an external monitor through an HDMI connection and can't view her entire display. What settings should she adjust?
Resolution
Which virtual technology provides sharing of RAM or CPUs between the operating systems in each VM?
Resource pooling
A Windows computer will not boot after having updates install the night before. What should the technician do first?
Restart the computer in safe mode and roll back the Windows updates
A technician is about to begin replacing a faulty component on a laptop. What should the technician do first before doing anything else?
Review manufacturer documentation for disassembly procedures.
A technician operating from a Windows command prompt types the following command: CD C:\Users\CSchmidt. The computer responds with an access denied message. What should the technician do next?
Run the command with elevated privileges.
A technician is replacing faulty memory in a laptop. When installing RAM for a laptop, which type is most likely used?
SODIMM
Which access method would be best for a technician working from a desk to remotely access network devices such as switches?
SSH
A company decides it no longer wants to host its own e-mail server and decides to purchase a business agreement with an online company to do its e-mail hosting. Which of the following is being described?
SaaS
Which of the following network connections has the most latency?
Satellite
In Florida, thunder and lightning are common during the summer. The legal assistants in a law firm have complained that their machines reboot in the middle of working on legal briefs during storms. What power device would be best for preventing data loss for this company?
UPS
Which network security measure is most likely to be used by a company that has 130 employees?
UTM
All of the company wireless access points have an issue that could lead to a hacker taking control of an access point. Which security solution would be recommended?
Update the firmware on the access points
Recently deployed corporate computers are not allowing remote connections. It appears that the RDP service is not starting automatically. How would a technician fix this on a single machine?
Use the Computer Management Console to access Services to change the startup type.
Which of the following is best to ensure that only certain devices can communicate on a wireless network?
Using MAC address filtering
A user needs to access resources from the main office while at home while also ensuring that the traffic is protected. Which of the following should the user use?
VPN
A user is trying to run Hyper-V on his computer, and it's not working. Which of the following should you verify?
Virtualization support
Which of the following allows a user to easily secure a wireless network and easily connect devices to the wireless network without the need to provide the passphrases/keys?
WPS
In what instance would a PC technician need to use the sfc command?
When operating system files are missing or corrupted
A user wants to prevent the use of ping messages against his computer. Which of the following tools can be used to accomplish this?
Windows Firewall
Which of the following tools is used to download and install important security patches for Microsoft operating systems?
Windows Update
Which of the following is a piece of malicious software that is self-replicating and self-propagating?
Worm
Which IoT smart home wireless standard uses the same frequency as 802.11?
Zigbee
Which commands could a technician use when working on a corporate computer that the user has said is slow? Each correct answer represents a complete solution. Choose all that apply.
chkdsk dism
Which of the following Linux commands is used to change user ownership of a file?
chown
A user reports that files are taking a long time to open on her computer. Which of the following would be the best tool for this user to use to try to fix the problem?
defrag
Which of the following command line utilities includes the list command to view active drive letters?
diskpart
Which of the following commands can be used to view the amount of RAM in a system? Each correct answer represents a complete solution. Choose all that apply.
dxdiag msinfo32
A technician has placed an order for a higher-capacity drive for a user but in the meantime has decided to connect an external drive for storage. Which of the following ports would most likely be used to connect to an external hard drive? Each correct answer represents a complete solution. Choose all that apply.
eSATA USB 3.0
What file system is used for external media such as large movie storage?
exFAT
A technician notices that some new group policies have not been applied to a workstation. Which of the following commands should the technician run?
gpupdate
A macOS user is trying to find his IP address. Which of the following utilities should he use?
ifconfig
A user keeps running a port scanning routine from within the corporate network. The program cloaks the real IP address but not the MAC address of the computer. Security software allowed the technicians to discover the MAC address of the computer used to run the port scanning software. The technicians want to get this stopped due to the decreased network performance. What command could the technicians use to verify the MAC addresses being used by corporate computers?
ipconfig /all
A customer at a computer store wants to build a small computer to mount under a desk. Which of the following should the technical salesperson recommend as a motherboard form factor that is the smallest?
mITX
Which of the following commands can be used to create a directory?
md
Which of the following can be used to select a diagnostic startup?
msconfig
Which of the following allows a user to launch Remote Desktop Connection to connect to another computer remotely?
mstsc
A computer is having intermittent network connectivity issues. Which of the following utilities would display ports that currently have established connections?
netstat
A technician knows that a network is experiencing packet loss and needs to verify where along the network path this is occurring. Which of the following utilities should the technician use?
tracert
A user needs to enable SSH version 3 in his Internet Explorer options. Which of the following tabs would he need to use?
Advanced
Which Internet Explorer Internet Options tab is used to enable a specific TLS version?
Advanced
Which of the following would be used when redoing the wiring in a wiring closet that is an exterior room that has a lot of dust and dirt?
Air filter mask
A user has 10 GB of data that she wishes to write to external optical media. Which of the following would be the best choice?
Blu-ray
What technology is used to connect a wireless speaker to a mobile device?
Bluetooth
What would a technician use to install Windows 8 on a macOS computer without the aid of third-party software?
Boot Camp
A user left his monitor on while away on vacation for a week without a screensaver. Now there is a faint "ghost" image and discoloration on the screen. Which of the following has occurred?
Burn in
A technician is installing RAM in a motherboard with eight RAM slots, four white and four blue, numbered 0 through 7. What should the technician do first?
Consult the motherboard documentation
A technician is setting up a thin client workstation in a corporate environment. Which tasks will be part of the installation? Each correct answer represents a complete solution. Choose all that apply.
Connect the computer to the VM. Install the operating system. Connect the computer to the wired network.
What must a technician be sure to do when installing a digitizer?
Calibrate it.
A small company is installing UTP cabling and would like to have the cheapest but best option possible to support at least 700 Mb/s throughput. Which type of UTP cable would be best for this company?
Cat 5e
A technician responds to a service request for a display monitor that isn't working. The message "no video signal" appears on the display. What should the technician do first?
Check the display cable connection.
A technician is responding to a call about an inkjet printer that is not printing any character. Which of the following should the technician do first?
Clean the print head.
Two friends buy the same Android smartphone from the same vendor on the same day. One particular application will not install on either phone. The friends take their phones to the store where they bought them and go to the service desk. What is the first thing the technician should do?
Clear the cache.
What is the most important CPU consideration when a single-threaded task needs to be performed as quickly as possible?
Clock speed
Which of the following files systems is used on compact disc media in Linux?
CDFS
A user says that after running for a minute or two, a computer randomly turns off and then won't turn back on. After sitting for a few minutes, it turns back on only to shut off again after another minute or two. Which of the following is most likely the cause?
CPU is suffering from thermal failure
A technician is concerned about the potential theft of a laptop that is used in a public area. The laptop has remote data wipe functionality. What can the technician use to secure the laptop against theft?
Cable locks
Which of the following are types of data that can be synchronized between a mobile device and a computer? Each correct answer represents a complete solution. Choose all that apply.
Calendar E-mail Pictures Contacts
Which of the following would be the most effective for storing 8 GB of data while minimizing costs and the number of discs?
DVD-R DL
Which of the following connectors is shown in the given image?
DVI
A technician wants to install a SOHO wireless router as an access point within the enterprise. The enterprise firewall is handling all IP address assignments. Which feature of the wireless router should be disabled when integrating it as an access point within the enterprise?
DHCP
What might be causing the problem if users inside a corporate network could access any resource on an internal server but were prevented from accessing any servers or websites outside the company?
DHCP
Which of the following server roles would be responsible for managing the assignment of IP addresses?
DHCP server
Which of the following would be used to prevent users from transmitting sensitive information through e-mail to users outside the organization?
DLP
A user reports that she is unable to access a web page by name but is able to access the page by IP address. Which of the following is most likely the cause of the problem?
DNS
A user reports that her computer is very slow while accessing files. Which of the following could be done to speed up file access?
Defragment the hard drive.
A recent driver update is causing problems with a computer system. Which of the following can you use to roll back to the previous driver?
Device Manager
A user wants to use his smartphone in hands-free mode while driving his car. What feature should the user enable?
Device pairing
A user is trying to set up a SOHO wireless router and doesn't want his neighbors to be able to see his wireless network. Which of the following should the user do?
Disable SSID broadcasting
What is the best safety step to take first in installing memory modules in a laptop computer?
Disconnect the power brick and remove the battery.
Which Windows tool is used to separate a hard disk into separate sections?
Disk Management
After deleting a few files when a user complains of a slow boot problem, the user calls in another problem with the same complaint. When the technician comes by, the technician tells the user that he fixed that problem. What operational procedure is the technician failing to meet?
Dismissing a customer problem
A company has computers that contain sensitive corporate financial data stored on the internal hard drives. These computers are being replaced. Once the data has been backed up, restored onto the new computers' hard drives, and tested, what should the technicians do with the hard drives in the old (replaced) computers?
Drill holes through the platters and then use a hammer to further destroy the pieces.
A help desk technician receives a call from a user complaining of slow performance that just started. The technician discovers a virus and removes it. A month later the user calls with the same complaint. What should the technician have done differently when the original problem was fixed?
Educating the user
Users report that their video conferences experience delays and buffers during busy network times. Which of the following can you do to prevent these problems from continuing?
Enable QoS
A technician is reviewing storage options with a user. Which type of memory is non-volatile and will hold data even when the computer loses power?
Flash
Which of the following can be used to change a hard drive's file system?
Format
A user's computer fails to boot and displays S.M.A.R.T. errors. Which of the following components is most likely to have failed?
HDD
Which of the following is used to deliver both video and audio from a single connector?
HDMI
Thermal paste is used between which of the following components?
Heat sink and CPU
A company uses cloud-based file storage for disaster recovery. Which resource is most important to this company when synchronizing apps?
I/O bandwidth
A company that handles scorekeeping and statistics for various sports in locations around the world ships its equipment to a remote location. Before the games begin in that location, a technical team configures both a wired network and a wireless network and attaches devices such as desktops, laptops, and tablets used by the team. The hardware needed for the end devices is typical for any business computing needs. What other function should the technical salesperson be concerned about when providing replacement devices for this team?
Input voltage
Which of the following must be the same when replacing a hard drive in a computer?
Interface connection type
A technician is working on a customer's computer at the customer's workplace. While the customer is explaining the problem, the technician gets a call on his work-provided cell phone. What should the technician do?
Let the call go to voicemail and respond when possible.
A user is building a high-end gaming PC that includes dual CPUs and a 1,000 W power supply. Which of the following would be best suited for cooling the PC?
Liquid cooling system
Which method is most effective for removed hard drives that will be reused?
Low-level formatting
Which of the following could be used to test power being supplied to a motherboard?
Multimeter
A technician is setting up a small office network with a cable modem and a static public IP address provided by the ISP. Which technology should be enabled to allow the office PCs access to the Internet?
NAT
A computer company has been hired to provide support to a person who sells crafts at trade shows and fairs. The company must configure all devices and train the user as part of the contract and sale. Which technology should the technician recommend and configure for the handling of secure wireless payments?
NFC
A user wants to transfer data between two smartphones without the use of other networking devices. Which of the following protocols would best accomplish this?
NFC
Which wireless technology commonly includes haptic feedback?
NFC
An IT intern is working on a hard drive. The intern is backing up the data to an external drive before working on the computer. After backing up the data, the intern discovers child pornography and brings it to your attention. What should you recommend that the intern do?
Notify the authorities.
An administrator wants to be able to boot a computer using network-provided resources. Which of the following needs to be enabled in the BIOS?
PXE
Which of the following authentication combinations can be used to provide a multifactor authentication solution?
Password/smart card
After an Android cell phone OS update, the phone does not operate. Which solution would be the fastest method to use and most likely to correct the issue?
Perform a hard reset.
How do you dispose of an old container of a solvent used on rubber rollers that you found in the back of a cabinet?
Perform the steps outlined in the MSDS
A user believes her computer is running very slowly due to the CPU receiving excess processor requests. Which of the following tools can be used to verify the user's theory?
Performance Monitor
A user cannot get Bluetooth connectivity. Which security technologies are used with Bluetooth?Each correct answer represents a complete solution. Choose all that apply. This task contains the radio buttons and checkboxes for options. The shortcut keys to perform this task are A to H and alt+1 to alt+9.
Pin code Pairing
New cabling is being installed in an office with a very strict fire code. Which type of cable should be used?
Plenum
A user downloads a toolbar into Internet Explorer that she thinks will apply coupon discounts when she buys items on the Internet, but it turns out that this toolbar is also allowing malware to be installed on the computer. Which of the following Internet Options utility tabs is used to disable the toolbar?
Programs
A user reports that his PC's display isn't showing the colors properly. When you wiggle the VGA cable connected to the computer's VGA port, the display goes all blue, then all red, then all yellow. Which of the following might be the problem?
Some of the pins on the VGA connector are broken.
A malicious attacker decides that he is going to try to compromise the account of the CEO of a company by calling him up on the phone, pretending to be a vendor, and gaining access to the company's payment information. What type of attack is this?
Spear phishing
Which Linux commands are used when administrative access is required? Each correct answer represents a complete solution. Choose all that apply.
Sudo Su
Which of the following would be best to protect equipment against a power spike?
Surge protector
What Windows Control Panel utility would be used to adjust virtual memory performance?
System
When a user is in a particular part of a corporate building, she experiences poor Internet connectivity and intermittent cellular reception, and the mobile device battery seems to be used at a faster rate than normal. What is the most likely problem?
The Wi-Fi and cells signals are weak
What is an easy way to tell the difference between an administrative share and a local share?
The administrative share has a dollar sign ($) as the last character in the share name
A computer contains several internal hard drives, a DVD-ROM, and an external hard drive. After you upgrade the BIOS, the computer refuses to boot. The error message "operating system not found" appears. Which of the following should you check first?
The boot sequence in the BIOS
A new technician has mistakenly assigned both share and NTFS permissions to a folder. When someone accesses the data from a remote computer, what permissions will be the effective permissions?
The more restrictive permissions of either the share or NTFS permissions
After finishing troubleshooting a problem, another user stops and asks about a specific type of connector. Which of the following can be used not only for audio and video but also for connecting storage devices?
Thunderbolt
Why would a technician use a tone generator?
To locate a cable in a patch panel
Which of the following tools is the best tool to use to remove excess toner from a spill inside a printer?
Toner vacuum with special filter
