prep domain 3 &4
Which of the following questions is not appropriate during an interview? "Wouldn't you want to join our company instead?" "Tell me about a time when you made a mistake as an employee." "Could you share with me why you quit your last job?" "What is your strength?"
"Wouldn't you want to join our company instead?"
Given the following data, find the total projected budget for 2021. - 2020 Budget Sales: 275,000, Food costs: 34%, Labor costs: 28%, Operating costs: 5% - 2021 Budget Increase Food costs: 8%, Labor costs: 5%, Operating costs: 4% $158,130 $193,130 $196,130 $202,130
$196,130
In the foodservice department, how much water is required by law to be maintained in the event of an emergency/disaster? 2 gallons per person/per day for a minimum of 3 days 1 gallon per person/per day for a minimum of 3 days 2 gallons per person/per day for a minimum of 4 days 1 gallon per person/per day for a minimum of 4 days
1 gallon per person/ per day for min 3 days
You decided to buy a new dishwasher to improve the speed and efficiency of dishwashing in your facility. With the dishwasher, you purchased new dishwashing cleaning supplies and plates. What is the payback period? Dishwasher: $11,120, Dishwashing soap: $580, New plates: $1,330, Labor Hours Saved/Week: 7 hrs saved/week @ $18/hr 90 weeks 100 weeks 103 weeks 108 weeks
103
Find the selling price with the following data: Fixed costs: $58,750, Variable price: $8.00, Units sold to break even: 5875 total meals $18 $12 $11 $10
18
How many FTE's can you hire with a weekly salary of $11,850 if the salary is $13.00/hr? 20 22 24 25
22
The total food cost is $1,890 and the total income is $5,014 during the first week of March. Calculate the food cost percentage. 31% 34% 37% 38%
38
You open a cafe and have accumulated the following expenses: $82,210 in salaries, $55,912 in supplies, $5,333 in taxes, and $6,864 in utilities. You generate $156,771 in sales. What is your profit margin? 1% 2% 4% 10%
4
The operation has 2 dietitians working 40 hrs/week, 3 nurses working 40 hrs/week, 1 doctor working 30 hours/week, 2 diet aids working 20 hrs/week, 1 secretary working 10 hrs/week. How many FTE's are in this operation? 6 7 8 9
7
Using the prime method, determine the selling price given the following information: Raw food cost: $3.85, Labor cost: 8 mins at $18/hr, Labor cost percent: 36%, Food cost percent: 34% $8.94 $9.94 $10.04 $10.94
A
Which method below encourages the manager to seek out opinions of other workers when trying to solve a company problem? A Gantt chart A cause and effect diagram Delphi technique Queuing theory
A cause and effect diagram
A directive interview can have: A structured set of interview questions More detailed answers from applicants when compared to a non-directive interview The longest interview time More open ended questions for applicants
A structured set of interview questions
Upon return from your maternity leave, you are guaranteed to have _______________ because of the Family and Medical Leave Act? The exact same job you had before you left An equivalent job with the same benefits and pay A similar position in a different company The same position once the replacement employee leave
An equivalent job with the same benefits and pay
Which following procedure occurs when the manager and the employees cannot find resolution with a 3rd party mediator? Mediation Injunction Bargaining Arbitration
Arbitration
An employee returns to work after having a heartache that resulted in poor balance, and is now having a hard time completing his job. What should the manager do? Ask the employee to provide his physician's recommendations Ask the employee to do another job in a different department Fire the employee in 1 month Hire another employee to help him
Ask the employee to provide his physician's recommendations
As an employee, you should have your performance evaluation _________? At the manager's office At the dining hall During your lunch break At a quiet and private place
At a quiet and private place
Which type of statement provides a snapshot of a financial situation at a specific point in time? Profit & Loss statement General ledger Balance sheet Income statement
Balance sheet
What is the similarity between Delphi Technique and Nominal Group Technique? Consensus building Questionnaires to a defined issue are given to experts The moderator may need to reformulate questions Everyone has to share their opinions in person
Consensus building
The foodservice manager approached your team to obtain feedback for an updated policy. They ultimately made the final decision on how to update the policy themselves. What type of leadership style is this? Autocratic Bureaucractic Consultative Democratic
Consultative
Using the scientific approach to management, which of the following will likely happen? Increased labor cost per meal Increased labor hour per week Decreased labor hour per week Decreased labor minute per meal
Decreased labor minute per meal
Sales commission alone would fall under which type of cost? Direct Indirect Semi-variable Differential
Direct
Which levels of PODC are the most important and time-consuming? Planning & organizing Organizing & directing Planning & directing Directing & controlling/evaluating
Directing & controlling/evaluating
What is the first thing you should do if your employee frequently comes in for work without proper hand-washing? Find out why Fire the employee Write a corrective action plan Buy hand sanitizers
Find out why
A long-term facility is planning on building a new dining room for its residents to increase their social activity time. Which budget method should they adopt? Performance budget Flexible budget Fixed budget Zero-based budget
Flexible budget
Interesting work, recognition and responsibilities are all considered satisfying motivators by: Maslow Herzberg Mayo McGregor
Herzberg
According to McClelland's theory, Which of the following describe Josh's motivation at work? Josh works in a world-renowned hospital. He likes to work with challenging patients to showcase his problem solving skills. He wants the best results in his work. However, he dislikes working with a team when making decisions. High need for Affiliation High need for Achievement High need for Power Both a and c
High need for Achievement
. As a manager of a growing company, you want ________ and __________ for your high-performing employees? High retention rate, high turnover rate High retention rate, low turnover rate Low retention rate, high turnover rate Low retention rate, low turnover rate
High retention rate, low turnover rate
According to Herzberg's Two Factor Theory, which of the following statements is correct? Improving motivators help increase job retention Motivators are the foundation for hygiene factors Improving hygiene factors helps increase job satisfaction Improving hygiene factors helps decrease job dissatisfaction
Improving hygiene factors helps decrease job dissatisfaction
When a manager updates the CEO about the current union dispute between the manager and the union, which management role is the manager demonstrating? Technical Conceptual Interpersonal Informational
Informational
Which is true about job qualification? Managers can use it for performance evaluation It includes education and certification It provides general information about the job None of them
It includes education and certification
What is not on a job listing? Job description Job title Job analysis Job qualification
Job analysis
You suspect an employee is not doing a good job, what should you check first? Job analysis Job description Job specification Work breakdown
Job description
The manager is evaluating all his employees on a scale from 1 to 10. However, all of his scores are around 8.5 to 9.5, despite the drastic performance differences among his employees. What kind of bias does the manager have? Halo effect Central tendency error Favoritism Leniency of error
Leniency of error
A motivation for scientific management, which uses time and motion studies and work standardizations, is to: Make labor more efficient Reduce the overall cost of labor Make workers responsible for their success Requires the workers to train from observation
Make labor more efficient
Which of the following statements is correct about management theories? Management by Objectives is democratic System Approach Theory combines Contingency Theory and Traditional Theory Human Relations Approach Theory has autocratic leadership Scientific Management Theory focus on research and development
Management by Objectives is democratic
Workers are more likely to perform better if they receive special attention from their supervisors. Whose study concluded this? Maslow's Mayo's McGregor's McClelland's
Mayo's
The manager is assigning scores on the scale of 1 to 100 to the employees during performance evaluation. Which method is the manager likely using? Critical incident appraisal Merit rating Checklist Self assessment
Merit rating
You have been demoted from a manager to a server at a restaurant. What adjustments in your skills are likely needed? More conceptual skills, more technical skills More people skills, more technical skills Fewer technical skills, fewer people skills Fewer conceptual skills, fewer people skills
More people skills, more technical skills
Which type of budget forecasts revenues, expenses, and profit over a fiscal year? Cash budget Operating budget Capital budget Fixed budget
Operating budget
When making decisions as a manager, you should take the following steps: Gather date, find solutions, take action, follow up Follow up, gather date, find solution, take action Recognize the problem, gather data, find solutions, take action, follow up Find workable solutions, choose the best solution, take action, gather data, follow up
Recognize the problem, gather data, find solutions, take action, follow up
Which of the following options here is considered an indirect cost? Food Rent Overtime labor Retirement
Rent
What should you do first if one of your employees shows up late for work for the 10 days? Fire the employee immediately Talk to the employee and find out why Give the employee a verbal warning Give the employee a verbal warning and fire the employee if it happens again
Talk to the employee and find out why
What would a good manager do if an employee shows up late for work three times this week? Immediate termination Talk to the employee, find out why, and implement a corrective action plan Give the employee a verbal warning Change the shift of the employee to minimize damage
Talk to the employee, find out why, and implement a corrective action plan
Several employees are curious about joining a union. What can the manager do? Tell them they will get paid less if they join Tell them to not to join the union Tell them they might be demoted if they join a union Tell them about the union fees
Tell them about the union fees
If you worked overtime and got paid at a regular rate. Which labor law can help you? The Fair Labor Standard Act The Equal Pay Act The Equal Employment Opportunity Act The National Labor Relations Act
The Fair Labor Standard Act
You are concerned that you are being paid below the minimum wage, which law can help you? The Fair Labor Standard Act The Equal Pay Act The Equal Employment Opportunity Act The National Labor Relations Act
The Fair Labor Standard Act
What is incorrect about the disciplinary procedure? Get an initial understanding before conducting any formal investigation It might result in no action in the end The invite to the disciplinary meeting needs to be in a written letter The decision is final with no appeal opportunity
The decision is final with no appeal opportunity
What's the title of an employee who bargains on the behalf of all union members? The arbitrator The mediator The union executive The shop steward
The shop steward
What is the goal of performance evaluation? To motivate employee To improve performance To reward high-performing employees To punish low-performing employees
To improve performance
What is considered a downside to having a union? Union usually only advance employee based on seniority Union fees are monthly Union representatives can sometimes refuse to bargain Union members can be discriminated by the manager
Union usually only advance employee based on seniority
Which of the following is not part of the Vroom's Expectancy Theory? Expectancy Valance Value Instrumentality
Value
Which of the following would be part of a capital budget? Part-time labor Cash income Food cost Walk-in refrigerator
Walk-in refrigerator
Find the food cost per meal in February given the details below --> Inventory February 1st: $25,120; Inventory March 1st: $21,305; Food purchased in February: $41,000; Meals served in February: 110,000 $0.41 $0.50 $0.78 $0.89
a
The foodservice manager is highly focused on improving employee satisfaction and morale. However, their concern for tasks has taken a backseat and therefore productivity has been lower than usual. What type of leadership is this? (1,9) Country Club Leadership (9,1) Produce or Perish Leadership (5,5) Middle of the Road Leadership (9,9) Team Leadership
a
Using a simple moving average of 2 weeks, determine how many steamed salmon entrees will be sold Week 4? --> Week 1: 45; Week 2: 40; Week 3: 52 46 50 48 45
a
Which type of purchasing method is best for acquiring expensive pieces of equipment? Competitive-Bidding Informal Prime Vending Just In Time
a
You are in charge of checking food appearance, taste and texture before serving. What kind of procedure is this? Quality control Quantity control Safety control Critical control points
a
3. What is true about the Delphi Technique? Used in medical research Opinions are anonymous Has expert consensus All the above
all
To be compliant with the ADA, the building with more than 15 employees should have? A flashing and loud alarm system Wider aisles Elevator All the above
all
What can help improve employee performance? Orientation Ongoing trainings Performance evaluation All the above
all
If a commercial combi-oven costs $13,570 with a useful life of 8 years and a salvage value of $3,400, what would the annual depreciation be? $1,121/year $1,271/year $1,721/year $2,121/year
b
In ABC inventory classification, A-items are: High-value; 20% value + 70% items High-value: 70% value + 20% items Medium-value: 25% value + 30% items Low-value: 5% value + 50% items
b
Using the cost of profit method, determine the selling price given the following information: Raw food cost: $2.69, Labor cost percent: 30%, Fixed cost percent: 22%, Profit cost percent: 18% $7.97 $8.97 $9.97 $10.97
b
Using the traditional method, determine the selling price given the following information: Raw food cost: $3.85, Prepared food cost: $4.50, Overhead cost: $2.15, Food cost percent: 34% $10.32 $11.32 $12.32 $13.32
b
What is unique about cost-effectiveness analyses? They study both direct and indirect benefits They allocate resources to the program with the proven best outcomes They study the ratio between costs and benefits to ensure costs are covered They are strongly influenced by monetary benefits
b
What was the yield percentage for beets if, in a raw yield test, the AP quantity of the beets was 2 lbs and 0.5 lbs of waste were generated trimming the beets? 70% 75% 80% 85%
b
Which of the following foods is considered a "yang" food? Salad Soup Rice Soy milk
b
Which of the following meals would be considered Kosher? Steamed mussels with french fries Hamburger with a side salad Rabbit stew with dumplings Pork schnitzel with noodles
b
A cafeteria uses approximately 5 cases of orange juice per day. You typically keep a safety stock of 2 additional cases. Lead time from order date to delivery is 5 days. When would you need to order more cases of orange juice? When you have 15 cases left When you have 22 cases left When you have 27 cases left When you have 30 cases left
c
A mess hall seats 250 customers. Lunch is served from 11:30 AM - 12:45 PM. The average turnover rate is 4 customers/hr. How many total customers can be served during lunch? 1000 125 1250 2000
c
A recipe for grilled pork tenderloin calls for 6 oz of pork tenderloin per serving and there are 15 lbs of pork tenderloin available. How many servings can be made if the yield percentage for pork tenderloin is 85%? 30 servings 32 servings 34 servings 36 servings
c
Find the inventory turnover rate given the following information --> Net profit: $25,780; Total meals served per day: 180; Cost of goods sold: $65,200; Average inventory value: 10,800 2.4 2.5 6 0.4
c
If 20 FTEs produced 2400 meals in one 40 hour week, how many meals were served per labor minute? 2 3 0.05 0.03
c
The diet technician notices that a patient has not eaten much of their lunch. They approach the patient's nurse to ask some questions. What type of communication is this? Horizontal Upward Diagonal Downward
c
What is the final step of a union dispute? Collective bargaining Mediation Arbitration Injunction
c
What is the total cost of onions in a recipe for French onion soup that calls for 3 lbs of peeled and sliced onions if the AP unit cost of whole onions is $0.40 per pound and the yield percentage is 93%? $0.37 $0.29 $1.29 $2.09
c
What would the selling price be if the previous question asked you to include a hidden cost? $10.45 $11.45 $12.45 $13.45
c
You are assessing your menu and you notice that your fish tacos are very popular but not very profitable. Which type of food item is this and what should you do to maximize profitability? Puzzle; update item and promote it Puzzle; make the serving size smaller, increase the price Plow horse; make the serving size smaller, leave price as is Plow horse; remove the item and sell something new
c
You expect to serve 150 guests on Tuesday. Given the following information, forecast how many servings of mac and cheese should be served on Tuesday. --> Green beans on Tuesday: 34 orders at $0.78/serving; Mac and cheese on Tuesday: 56 orders at $0.89/serving; Sautéed spinach on Tuesday: 45 orders at $0.76/serving 50 servings 60 servings 63 servings 66 servings
c
You set up a contract to purchase the majority of your goods from one vendor. What method of purchasing is this? Formal Open-Market Bidding Prime Vending Just In Time
c
You would like to increase your sales for the quarter. To do so, you decide to sell single sandwiches at a discounted rate of $3.49 apiece, well below the production price. This will hopefully generate enough interest for customers to come in and buy other products. What type of pricing strategy is this? Promotion Odds end Loss leader Limited time offer
c
You're serving fried chicken, mashed potatoes, and asparagus for 650 customers. Which two pieces of kitchen equipment would make the cooking process most efficient? Steam-oven & deep fat fryer Deep fat fryer & steam-jacketed kettle Large-batch compartment steamer & tilting skillet High-pressure steamer & deep fat fryer
c
. The benefits of a PERT chart is: Help manager visualize complicated project Calculate the minimum labor time needed Estimate productivity of each employee Both a and c
d
. Which piece of commercial cooking equipment is the most versatile? Microwave oven Convection oven High-pressure steamer Tilting skillet
d
A buffet serves breakfast from 8:00-11:30 AM with a seat turnover rate of 2/hr. You need to seat 300 customers. How many chairs will you need? 36 38 40 43
d
An organization chart is a tool that helps managers: Assess the relationships between different work positions and functions Observe the chain of command Assess degree of authority between positions and informal relationships Only a and b
d
Find the break-even with the following data. Is the facility operating at a net profit or loss? Fixed costs: $43,650, Variable costs: $78,090, Sales: $105,020 $131,222, net profit $131,222, net loss $170,222, net profit $170,222, net loss
d
The kitchen layout is as follows: Freezer/ Refrigerator / Steamer / Toaster Oven / Microwave / Meal assembly station / Delivery carts. What kind of food service system is most likely? Conventional Commissary Ready prepared Assembly serve
d
The total cost of running a nutrition education program is $1,670,000 but you save $6,000,000 by doing so. What type of economic evaluation are you using? Cost-effectiveness analysis Cost-income analysis Cost-value analysis Cost-benefit analysis
d
Under Maslow's hierarchy of needs, a Amazon employee who requires EBT to buy groceries is most likely not worried about which of the following: Job security Physiological needs Social needs Self-actualization
d
Which document is used as the first control upon receiving a delivery? Purchase requisition Formulary Invoice Purchase order
d
Which method of inventory management ensures inventory levels are maintained within an established range? Perpetual inventory Par stock method Physical inventory Min-Max inventory
d
Which of the following beverages must a 7th-day Adventist avoid? Sprite 7-Up Root beer Diet Coke
d
Which of the following types of cycle menus would be preferred in a long-term care facility? 3-day 1 week 1-2 week 3-4 week
d
You are in charge of receiving purchased foods. Which of the following is the most critical? Correct quantity and prices Proper packaging of the foods Prompt delivery time Proper temperatures of the foods
d
You baked 5 dozen delicious chocolate chip cookies that you would like to sell. You price them at $3.99 apiece. Which pricing strategy is that? Promotion Break-even Loss leader Odds end
d
Which of the following is NOT one of the 4 Ps of the marketing mix? Promotion Place Plan Price
plan
Which level of PODC is considered the most basic function of management? Planning Organizing Directing Controlling/evaluating
planning
What theory emphasizes employee retention and loyalty? Theory W Theory X Theory Y Theory Z
z
What role is a manager participating when communicating with the news reporters at a press conference? Disseminator Monitor Spokesperson Decision making
spokesperson
