Preventative and Corrective Action

- The foam should be checked every time it is replenished and documented

A Corrective Action Report was submitted to prevent using the wrong foam in a packaging process. This has been a recurring problem. The normal audit time in this department is usually every six months. What should be done in this situation? - The foam should be checked every time it is replenished and documented - The audit time should be cut in half to every three months - The specifications should be rewritten so that any type of foam can be used - The audit time should be changed to weekly

- Production can begin

A production line has been stopped due to a quality-related issue. After a quality audit is performed and it has been shown that parts can be made within specifications, what happens next? - Equipment must be replaced - Operators must be retrained - Production can begin - None of the above

- He/she does not understand what is expected for a step of a process

A worker should always ask for help if __________. - The job would be easier with someone's assistance - His/her supervisor is available - He/she does not understand what is expected for a step of a process - Overtime would be required otherwise

- Corrective actions

All knowledgeable persons should be encouraged to recommend __________. - Ideas for increased benefit - Corrective actions - New equipment - Other employees for advancement

- Corrective Action Report (CAR)

An accurate problem statement, the root cause, and an effective solution are the most important elements in a __________. - Corrective Action Report (CAR) - Possible cause report - Evaluation - Product inspection

- The customer specifications

If an employee is having difficulty machining a product, what should they review with their immediate supervisor? - Their job description - The customer specifications - Re-assigning the job to a coworker - None of the above

- They should be corrected using an appropriate procedure

If current means used to inspect and monitor processes prove to be unsuitable, __________. - The quality manager should be replaced - The production line should be stopped immediately - They should be corrected using an appropriate procedure - Product inspection and monitoring should be outsourced

- What were the results?

In a corrective action report, data that demonstrates the effectiveness of the action is included in which part of the report? - What were the results? - Why did it occur? - Who was responsible for the problem? - What was the problem?

- If corrective action has taken place

The results of a corrective action report are used to determine __________. - Why the problem occurred - Which person was at fault - What caused the problem - If corrective action has taken place

- Collect information about the problem

Troubleshooting is finding the cause of a production problem. After stating the problem, what is the next step in the troubleshooting process? - Write out the problem - Identify possible causes - Evaluate corrective actions - Collect information about the problem

- Corrective action

What action eliminates the cause of nonconforming parts? - Preventative action - Corrective action - Eliminating action - Conforming action

- Quality reject reports

What are used to communicate customer issues? - Warranty reports - Safety reports - Inspection costs - Quality reject reports

- A specific definition of a problem

What does asking "Under what circumstances did the problem occur? " most likely to accomplish? - A specific definition of a problem - The cause of the problem - Whether this problem has occurred before - The problem's solution

- Change that avoids the problem later

What is the definition of preventive action? - An action without a purpose - An action the covers up the problem - Change that hides the problem - Change that avoids the problem later

- Follow the approved quality plan

What is the next step in response to a quality error? - Follow the approved quality plan - Make changes to the equipment - Continue waiting for assistance - Continue meeting the production quantities

- When critical problems are found

When is production stopped? - When critical problems are found - When non-critical problems are found - When both critical and non-critical problems are found - Production is never stopped

- Use all available information resources

When troubleshooting or investigating a problem, it is best to __________. - Work by yourself - Obtain data without input from others - Use all available information resources - Not worry about how a decision will impact other workers

- Operators

Who are most often the ones who will produce a request for corrective action on production equipment? - Operators - Team leaders - Engineers - Plant managers

- Standard operating procedures

__________ should be validated and approved to ensure accuracy. - Spreadsheets - Histograms - Standard operating procedures - Operation observations