Principal management chapter 6-10

The lowest level of management is engaged in strategic planning process.

False

The proliferation of information technology no longer has any effect on today's managers.

False

With the goal-setting theory, managers have learned that easier goals motivate more effectively than challenging ones.

False

The father of scientific management was:

Frederick Taylor

____ is the degree to which group members want to stay in the group and tend to resist outside influences.

Group cohesiveness

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

Human resource management

Which two different leadership styles use empowerment?

Laissez-faire and participative

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

Leadership

_____ is the process that converts inputs into outputs that can be sold as goods and services.

Production

A falling box injured Beatrice Hix while she was helping to unload a truckload of aquariums for her employer, a pet store operator. She is receiving pay for lost work time due to the work-related injury. _____ paid her for her lost work time.

Worker's compensation

Management involves

all of the above

One of the advantages of the matrix structure is:

all of these

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of:

his or her contribution to the organization

A _____ shop is a manufacturing firm that engages in customization.

job

A _____ is a study of the tasks required to do a particular job well.

job analysis

A manufacturer that uses the intermittent process to produce special customer orders is called a:

job shop

A Theory X manager would assume his or her workers are:

lazy employees who can't be trusted

In 2005, BridgePort Brewing Company expanded sales of its BridgePort India Pale Ale, and BridgePort Black Strap Stout into Alabama, Georgia, Kansas, Minnesota, Missouri, North Carolina, Oklahoma, Tennessee and Texas. These states will join BridgePort's current distribution markets of Alaska, Arizona, California, Colorado, Idaho, Montana, New Mexico, Oregon, and Washington. When the brewery allocated resources to increase its production and distribution, it would have relied on which of the following management functions?

organizing

Most firms have three distinguishable levels of management. They are:

supervisory, middle, and top

A study of the tasks required to do a job well is called a job analysis.

true

Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.

true

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

true

Performance appraisals are comparisons of actual performance with expected performance.

true

Recruitment is the attempt to find and attract qualified applicants in the external labor market. Correct Answer

true

The informal channels of communication of an organization are often referred to as the grapevine, the rumor mill, or the intelligence network.

true

The critical path method is a sophisticated scheduling system that is based on the minimum time the project will take to complete.

true

The just-in-time (JIT) system schedules arrival of inventory so that it can be used almost immediately and will not need to be stored on site.

true

Recruitment may involve all of the following EXCEPT:

writing job descriptions

When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:

union certification election

Production converts inputs into outputs by changing the inputs in some way.

True

_____ proposed a theory of motivation based on universal human needs.

Abraham Maslow

_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order.

Cellular manufacturing

_____ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated

Departmentalization

_____ is the process of dividing the work and assigning tasks to workers.

Division of labor

A company that is centralized has given a great deal of decision-making authority to lower-level managers.

False

According to Maslow's hierarchy of need, the most basic needs are the social needs.

False

An example of a staff position would be the job of district sales manager with twenty people working for him or her.

False

Employee ownership creates too much stress and is a poor motivator.

False

Low volume, short production runs, and high-variety production are characteristic of the continuous process.

False

Managerial hierarchy refers to the number of subordinates overseen by each supervisor.

False

Organizations today are taking a greatly reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

False

Researchers predict a glut of better-educated and more highly skilled workers.

False

Strategic planning is long-range, formulated by top management, and made as if the company operated in a vacuum

False

_____ is something that prompts an individual to release his or her energy in a certain direction.

Motivation

_____ is the management of the production conversion process for both goods and services.

Operations management

_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

Organizing

_____ provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished.

Organizing

_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.

Orientation

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

Strategic

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X

A company with a demographic employee profile that looks like its customers can often gain a competitive advantage. Correct Answer

True

A labor union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.

True

Feedback is very important to the successful application of the goal-setting theory.

True

A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a _____ structure.

committee

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

constant and close supervision

Asan Linhoud has a major decision to make regarding whether to create a new sales territory or simply add customers to existing territories. He asks for suggestions from his sales reps but will make his own decision. This style of leadership is called:

consultative

A system that utilizes long production runs resulting in high-volume, standardized products is called a(n) _____ process.

continuous

As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food divisions are departmentalized by:

customer

A supervisor engaged in ______ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.

departmentalization

At your neighborhood Burger King, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:

division of labor

Based on the expectancy theory, managers who want to motivate their employees should:

do all of the above

Performance standards and feedback are essential goals of the organizing function of management.

false

Since the development of affirmative action programs, companies no longer require physical examinations as part of the selection process.

false

The matrix structure is a combination of a line and a staff organization.

false

Total quality management says that quality is the responsibility solely of the production and shipping departments.

false

When workers in a union elect their officers to represent them, it is an example of division of labor.

false

Coca-Cola Enterprises (CCE) is the largest bottler and distributor of Coke products in the world. It is organized around its North America division and its European division. This departmentalization by _____ allows CCE to respond to the demands of different markets.

geography

In the last two years, BMW AG, the Bavarian auto maker, has developed a car made primarily from carbon-fibers that is not only light and fast, but also fuel efficient. (The automaker is using the carbon fiber similarly to how Audi has used aluminum.) BMW is planning to build a large plant where it can manufacture thousands of identical carbon fiber parts and then distribute these parts to its automobile manufacturing plants for incorporation into BMW vehicles. This new plant will engage in:

mass production

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses:

mass production

A _____ is a formal document that states an organization's purpose and reason for existing and describes its basic philosophy.

mission statment

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?

safety needs

The tool most widely used in making hiring decisions is the:

selection interview

When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management.

Theory Y

Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

True

Lumber mills are located near the forests in the Northwest to save shipping costs and to be near their raw material.

True

Motivation is basically a need-satisfying process.

True

Which of the following businesses is most likely to consider proximity to raw materials when locating a new manufacturing plant?

a company that provides fresh baked goods for restaurants

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.

contingency

Dottie Beauchamp recently was hired by PetSmart to help recruit, select, and train new employees to work in its stores. Beauchamp has a job in:

human resource management

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n):

job specification

The physical arrangement of a production facility is called its:

layout