Principles of Management C11-C16
16 - SA - Which communication roles are most important in facilitating managerial effectiveness?
All communication roles are important in facilitating managerial effectiveness. Interpersonal communication is the most important part of being an effective manager because it influences the opinions, attitudes, and motivation of others while expressing feelings, emotions, and intentions.. To me, the leader and liaison roles seem to be the most important roles within the interpersonal category because they require an immense amount of communication to be successful.
15 - MC - Which of the following is (are) team paradox(es)?
All of these.
16 - MC - When managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves, they are performing which of these roles?
Entrepreneur
12 - MC - Which of these term is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers?
Valuing diversity
11 - TF - The Age Discrimination in Employment Act (ADEA) of 1967 protects individuals who are 30 years of age or older from employment discrimination based on age.
False
11- TF - Compensation and benefits are the two elements that make up the total reward strategy used by organizations to attract, motivate, retain and engage employees.
False
12 - TF - Due to the fact that multiracial births have risen tenfold between 1970 and 2013, their participation in the labor force is around 20%.
False
12 - TF - The similarity-attraction paradigm explains how diversity can have positive outcomes for an organization.
False
14 - SA - Describe a work situation in which it would be appropriate to use a continuous reinforcement schedule.
It would be appropriate to use a continuous reinforcement schedule when new workers are being trained in their jobs or new work duties. For example, at the radio station I work at, I used to always have someone over my shoulder telling me if I was doing something right or wrong every time I went live on air. This was good because it helped me learn the right and wrong ways to do things. But now that I know how to run the show, I usually work alone and don't get any feedback.
15 - MC - Which of these refers to the information society, using knowledge to generate tangible and intangible values?
Knowledge economy
14 - MC - All of the following are major implications of equity theory for employers EXCEPT:
Let employees play the key role in creating perceptions of equity
11 - MC - _____ extends rights to many private-sector employees, including the right to organize and bargain with their employer collectively.
NLRA of 1947
13 - SA - Both the Ohio State University and University of Michigan leadership studies identified central leader behaviors. What are these behaviors, and how are they different from one another?
ONLY ANSWERED PART OF THE QUESTION The Ohio State studies showed consideration and initiating structure behaviors. These are described as relationship and task-oriented behaviors. The Michigan studies showed job centered and organizational member-centered leadership behaviors.
13 - SA - Blake and Mouton's work with the Leadership Grid® identified several leadership types. What are they, and how does this leadership model look from the perspective of situation theories of leadership?
ONLY ANSWERED PART OF THE QUESTION The leadership types are Sound, Accommodating, Status Quo, Indifferent, and Controlling.
11 - MC - Which term defines the strategy for selection, recruiting, and hiring processes?
Talent acquisition
12 - TF - If employees are penalized for refusing to respond to repeated sexual advances, quid pro quo sexual harassment has taken place.
True
12 - TF - Studies show that women and minorities have greater job-pursuit intentions and higher attraction toward organizations that promote workplace diversity in their recruitment materials compared to organizations that do not.
True
12 - TF - The identity-based differences include such things as race and ethnicity, gender, sexual orientation, and age.
True
13 - TF - Focus of attention has been defined as an employeeâ s cognitive orientation while she or he is at work.
True
13 - TF - It is safe to conclude that overall leader effectiveness will be higher when people follow because of intrinsic processes.
True
14 - MC - The knowledge, skills, and receptiveness to learning that an individual brings to a task or job refers to:
ability
11 - MC - Within an organization, the primary lever to address the drive to _____ are performance management and resource-allocation processes, and the actions are to increase process transparency and fairness, and to build trust by being just in granting rewards, assignments, and other recognition.
defend
12 - MC - The ______ is characterized by a commitment to equal opportunities in hiring and promotions, and does not directly link a work groupâ s productivity or success with diversity.
discrimination-and-fairness perspective
14 - MC - The theory of motivation with the highest generalizability is probably:
expectancy theory
14 - MC - In Self Determination Theory (SDT), performing an activity in order to attain a valued outcome refers to:
extrinsic motivation
13 - MC - When people surrender their power to define reality for themselves to individuals whom they believe are capable of making meaningful contribution to those needs, they have surrendered their power because of:
idiosyncrasy credits
13 - MC - An essential ingredient for effective leadership is the exercise of:
power
13 - MC - A leader who operates from a base of power where others want to associate with or be accepted by him or her is called:
referent power
13 - MC - According to the path-goal leadership model, when a task is seen as boring, stressful, or unpleasant, the most appropriate dimension of leader behavior is:
supportive leadership
14 - MC - A major influence on whether a response will be repeated the next time the stimulus is presented is:
the experienced consequence
16 - MC - From a management communication perspective, managersâ greatest challenge is:
to admit to flaws in their skill set and work tirelessly to improve them.
16 - MC - Which of these best described communication?
A social process
15 - MC - According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?
A team
Which of the following is NOT one of the traits identified by Locke as a precondition that endows people with leadership potential?
willingness to tolerate frustration
15 - TF - Common commitment and purpose and mutual accountability are among the elements that that make teams function.
True
16 - SA - Why is feedback a critical part of the communication process?
Feedback is a critical part of the communication process because it shows how the receiver decoded the communicators message. It is important so the communicator can understand whether or not the message was understood, and how it was taken by the receiver.
16 - MC - As head of the marketing division at AB Products, Susan performs several ceremonial duties such as leading the honors reception for outstanding employees. Which of the following best describes what Susan does in this role according to Mintzberg?
Figurehead
11 - SA - What are some of the unintended consequences of a forced ranking system?
Forced Ranking Systems will turn workers against each other for the sake of the ranking. As a manager you want your workers collaborating together for the improvement of the company. Lower performers will often dislike their management for putting their failures on a pedestal. High performing employees will often get large-headed and comfortable in their jobs, rather than attempting to continue getting better.
12 - MC - Which of the following is NOT an advantage of diversity?
Greater marketing expenditure
11 - MC - Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. In these efforts, Jayâ s boss tells him to include the design of a merit matrix that ties employee annual pay increases to performance as well as the design of a short-term bonus matrix and a long-term bonus pay-for-performance strategy. Jay should focus on which of the following step in the framework to address these issues?
Update compensation processes with new pay for-performance elements.
15 - MC - In which stage the informal pecking order begins to develop, but the team is still friendly?
Forming
12 - SA - Explain the six benefits of workplace diversity described by Cox and Blake's business case for diversity.
Cost advantages are created by less chance of discrimination-based lawsuits. Resource Acquisition is improved because the pool of potential employees grows enormously when all people feel welcome at the firm. Marketing can be improved by diversity because they will have an understanding of more cultures that can create value for new potential customers. System Flexibility is improved because workers must communicate and interact with people they don't quite understand, growing employee's empathy in many more scenarios. Creativity and Problem Solving is improved by diversity because having different kinds of people from different backgrounds can help prevent groupthink and promote new ideas.
15 - SA - Why do diverse teams utilize data more often than homogeneous teams?
Diverse teams use more data because most team members are constantly aware of other's personal biases. Biases are largely created through opinion. When many team-members share the same opinions, they will often act on their opinion and trust that it must be true, rather than actually checking the facts. Teams with more diversity are likely to have different opinions, causing the group to look at the real facts before making a decision or taking an action. Diversity helps a team be much more objective than homogeneous teams.
11 - SA - Describe the steps of a talent review session.
Everyone will review their performance and potential and describe how they were rated. Others will give their opinions of their coworkers that have been created by working with them. The leadership team will discuss placement and key development steps for the workers.
13 - TF - When organizations face a turbulent environment, intense competition, and products that may die early they need a transactional leader.
False
14 - TF - Extinction occurs when a consequence makes it more likely the response will be repeated in the future.
False
14 - TF - High nAch people like situations where the probability is very difficult
False
14 - TF - Punishment works best when used without any other forms of reinforcement
False
15 - TF - During Performing, the team is starting to work well together, and buy-in to group goals occurs. The team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control.
False
15 - TF - Structural intervention is best used when team members are willing to acknowledge the cultural differences and learn how to work with them.
False
16 - TF - In the role of entrepreneur, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves.
False
16 - TF - Managersâ effectiveness as a thinker and dreamer will determine how well they are able to manage the firmâ s reputation.
False
16 - TF - Three of a managerâ s roles arise directly from formal authority and involve basic interpersonal relationships: figurehead, liaison, and monitor.
False
14 - SA - Discuss the importance of Herzberg's motivators and hygienes.
Motivators fulfill intrinsic needs such as a sense of achievement, growth, and self-actualization. These factors are described as satisfiers because when they are met, people feel a sense of satisfaction. Hygienes fulfill extrinsic needs that are human necessities to avoid pain. They are described as dissatisfiers because they rarely give people a feeling of satisfaction, but are often linked to making people feel dissatisfied. The theory states that hygiene factors such as safety, pay, and cleanliness should be provided first, but should not be used to motivate workers. Managers should use intrinsic motivators to get the most out of their workers. The theory is so important because managers need to know how to motivate their workers to be the most productive.
12 - MC - Which act prohibits any discrimination as it relates to pregnancy, including hiring, firing, compensation, training, job assignment, insurance, or any other employment conditions?
PDA
12 - SA - Describe challenges that managers must face when managing diversity.
Something that may be an issue when facing diversity is taking it so far that white, male, workers may feel unwelcome in the company. It also can be a struggle for closed-minded people to work with people with different cultural belief systems. These situations may be difficult for managers to guide their subordinates through.
12 - MC - Which term represents an individualâ s visible characteristics, including, but not limited to, age, body size, visible disabilities, race, or sex?
Surface-level diversity
15 - MC - Which of the following is NOT a success factor for having strong collaboration skills?
Surface-level diversity
15 - SA - What are some strategies to make conflict more productive?
Teams need to be comfortable having conflict, so that team members can feel that it is worth sharing their opinion. Teams need to be able to have debates, because it can help members see different perspectives, and it can prevent groupthink. However, team leaders must be aware of not letting the debate get out of hand and cause a distrust among team members. The textbook suggests that perspective taking, creating solutions, expressing emotions, and reaching out are among the best actions to take to promote a healthy debate.
13 - TF - Salancik and Pfeffer suggest that power and thus leadership flows to those individuals who have the ability to help an organization overcome its critical contingencies.
True
13 - TF - Supportive leadership is an important dimension of leader behavior for the path-goal model of leadership.
True
14 - TF - Expectancy theory predicts that employees will be motivated to perform when effort will result in god performance.
True
14 - TF - Extrinsic motivation is when a person performs a given behavior to acquire something that will satisfy a lower-order need.
True
15 - TF - According to Linda Hill, managing a team means managing paradox.
True
15 - TF - Mining is a technique that can be used in teams that tend to avoid conflict.
True
16 - TF - Interpersonal communication influences the opinions, attitude, motivation, and behaviors of others.
True
16 - TF - Managers across industries, according to Deirdre Borden, spend about 45% of their time in verbal interaction.
True
16 - MC - In the _______ role, managers pass privileged information directly to subordinates, who might otherwise have no access to it.
disseminator
11 - MC - With growing dissatisfaction with performance management processes, Agile Manifesto was developed by software developers and emphasized principles of all of these EXCEPT:
emotional intelligence.