Principles of Management Ch.1 & 2
Which of the following is true of managing in a profit-seeking organization?
Effective management is sometimes more important in a small business than in a large one.
Which of the following is a reason why quality is an important management challenge today?
Enhancing quality lowers costs.
_____ resources refer to the capital used by an organization to fund both ongoing and long-term operations.
Financial
Shaun is a store manager at Body Wonder, an international salon and spa. He schedules appointments for clients and communicates their requirements to the hair stylists and masseuses. He prepares daily reports and submits them to the Area Manager. To which of the following levels of management does Shaun belong?
First-line management
A(n) _____ is essentially a means of scheduling work and can be generated for each worker or for a complex project as a whole.
Gantt chart
_____ is a significant contemporary challenge for managers.
Globalization
Matthew retired from his job when he turned sixty. Despite finding suitably qualified fresh graduates for a position in a temporary project, Matthew's former company asked him to take up the position. Which of the following is most likely to be a reason as to why the company asked him to fill the position?
His company needed his experience and expertise.
_____ managers are responsible for hiring and developing employees.
Human resource
Which of the following best describes the behavioral management perspective?
It emphasizes individual attitudes and group processes.
Which of the following is a feature of the quantitative management perspective?
It focuses on decision making, mathematical models, and the use of computers.
Which of the following is a benefit of planning?
It helps managers know how to allocate their time and resources.
Which of the following is an outcome of improving quality in an organization?
It lowers costs of production.
Which of the following is a contribution by the quantitative perspective on management?
It increased our awareness and understanding of complex organizational processes and situations
Which of the following best defines planning?
It involves setting an organization's goals and deciding how best to achieve them.
Which of the following best defines the term theory?
It is a conceptual framework for organizing knowledge and providing a blueprint for action.
Which of the following is a feature of scientific management?
It is concerned with improving the performance of individual workers
Who among the following is an example of a yuppie?
Jeremy, a recent graduate who works in a multinational company
_____ wrote the books The Tipping Point, Blink, and Outliers.
Malcolm Gladwell
Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida?
Management science
Which of the following is a difference between management science and operations management?
Management science focuses on the development of mathematical models, whereas operations management focuses on developing management as an art.
Theory X suggests that ___________ .
People do not like work and try to avoid it; people prefer to be directed.
Theory Y suggests that __________.
People do not naturally dislike work and may be internally motivated to reach objectives to which they are committed.
Which of the following does Theory X assume?
People prefer to be directed and to avoid responsibility.
Valid Inc., a manufacturer of electronic gadgets, sees an unforeseen drop in sales of its latest product, Anytime Videogames. Nathan, the developer of the battery used in Anytime Videogames, discovers that the reason for this is the low battery life of the consoles. In order to increase the battery life of the consoles, which of the following skills must Nathan specifically improve?
Technical skills
To which level of management does the title chief executive officer belong?
Top management
An organization is defined as:
a group of people working together in a structured and coordinated fashion to achieve a set of goals.
The _____ consists of two distinct branches, scientific management and administrative management.
classical management perspective
Technopil Solutions, once a leading software manufacturer, failed to monitor the changing needs of its customers. With the advent of newer software companies that better suited people's requirements, it gradually lost favor with its customers. In other words, Technopil failed as a result of _____.
entropy
Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager, meets with a potential supplier and discusses the rates for the icing sugar. In this scenario, Rita plays the role of a _____.
negotiator
The science of management is primarily based on:
objective facts.
Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____.
ontrolling
Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of the _____ manager of Concrete Constructions.
operations
Which of the following is a difference between the roles of a figurehead and a spokesperson?
A figurehead's role involves primarily serving as a symbol of an organization, whereas a spokesperson's role involves carrying substantive information and communicating it to others in a formal manner.
Which of the following statements is Charles Babbage most likely to agree with?
A harmonious relationship between management and labor could serve to benefit both.
Which of the following was implemented by Robert Owen for factory workers?
A higher minimum working age for children
Which of the following is a difference between the roles of a disseminator and a spokesperson?
A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization.
Which of the following is a primary advantage of education as a source of management?
As a student, a person can follow a well-developed program of study.
The concepts of Theory X and Theory Y contributed to which major management perspective?
Behavioral perspective
_____ skills enable managers to visualize the most appropriate response to a situation.
Diagnostic
Gerard is a mid-level manager who believes that people do not like work and try to avoid it. He therefore controls, directs, coerces, and threatens employees to get them to work toward organizational goals. Which of the following theories would best explain Gerard's actions?
McGregor's Theory X
_____ are systems that interact with their environment.
Open systems
_____ is concerned with helping an organization produce its products or services more efficiently and can be applied to a wide range of problems.
Operations management
Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategies devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players?
Organizing
Samantha, a manager at a department store, needs to recruit four sales personnel. Following the scientific approach to management, which of the following should Samantha do during the recruitment process?
She should evaluate the qualifications and experience of prospective candidates.
Which of the following acts emphasized the importance of providing equal employment opportunities for people with various impairment?
The Americans with Disabilities Act
Which of the following is a challenge faced by managers?
The management of diversity
Which of the following is an advantage of hiring retirees in an organization?
The organization gets the expertise of skilled workers.
Which of the following best defines subsystems?
They are systems within another system.
Which of the following is a feature of management theories?
They are used to build organizations and guide them toward their goals
Which of the following is a function of top managers?
They create an organization's goals, overall strategy, and operating policies.
Which of the following is true of first-line managers?
They oversee the day-to-day operations of their team.
Universal perspectives:
attempt to identify the one best way to do something.
One of the most critical challenges facing managers today is _____.
an unpredictable economy that limits growth
Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____.
avoid the mistakes of others
The term diversity refers to:
differences among people.
The most common path to acquiring managerial skills involves a combination of:
education and experience.
The tax revenue of a city is an example of a _____ resource.
financial
Seth, a manager of a handicraft store, notices a decline in the quality of products created by the store's artists. He finds that the artists have been showing a lack of interest in their work. In order to remedy this situation, Seth must pay keen attention to the _____ resources of the store.
human
The administrative staff of a hospital is an example of _____ resources.
human
According to Douglas McGregor, Theory Y represented the _____.
human relations approach
Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____.
human resources
Martin, a manager at Clairental Corp., notices that his subordinates are deliberately working at a pace slower than their capabilities. In order to deal with this, he implements the piecework pay system. In other words, he:
increases the pay of each worker who meets and exceeds the target level of output.
Rodney, the director of a software company, decides to launch a free-education program for the underprivileged children in his country. He instructs his administrative staff to distribute free textbooks for the underprivileged children using 1% of the company's annual profits based on its annual sales reports. In this scenario, the annual sales reports are categorized as _____ resources.
information
The set of processes used to get members of an organization to work together to further the interests of the organization is called _____.
leading
A _____ is a simplified representation of a system, process, or relationship.
mathematical model
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired employees tend to resign before the completion of their probation period. In order to remedy the situation, Erica sets a goal to increase the number of employees staying with the firm after their probation is completed. She maps out behavior patterns among employees and strategizes accordingly. By doing so, Erica is exercising the managerial function of _____.
planning
The interpersonal managerial role of a liaison involves:
serving as a coordinator or link among people, groups, or organizations.
The term _____ refers to employees deliberately working at a pace slower than their capabilities.
soldiering
The term _____ refers to two or more subsystems working together to produce more than the total of what they might produce working alone.
synergy
A(n) _____ is an interrelated set of elements functioning as a whole.
system
One obvious ethnic change in the U.S. work culture has been:
the increasing number of Hispanics and African Americans in the workplace.
Managers need to take a scientific approach to solving problems especially when:
they are dealing with relatively routine and straightforward issues.
According to Douglas McGregor, Theory X represented the _____.
views of scientific management
Following the success of Frederick Taylor's principles, labor argued that scientific management:
was a device to reduce the total number of workers needed by a firm.
The human relations movement proposed that:
workers respond primarily to the social context of a workplace.