Principles of Management Chapters 9-10

__________ is the location of most authority at the upper levels of an organization.

Centralization of authority

Challenging team goals greatly increase the incidence of social loafing.

False

In the context of organizational environments, which of the following is true of mechanistic organizations?

They are characterized by specialized jobs and repsponsibilies.

Working relationships between modular organizations and outside companies tend to be more stable and longer lasting.

True

Which of the following is a difference between a line function and a staff function?

A line function contributes directly to selling a company's products, whereas staff function does not contribute directly to selling a company's products but instead supports line activities.

Which of the following is true of the right team size for good performance?

A team must be large enough to take advantage of team members' diverse skills and knowledge.

Which of the following statements is true of work team?

A work team consists of a small number of people with complementary skills.

__________ is the degree to which workers in a team have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

Autonomy

__________ means that teams no longer go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.

Bureaucratic immunity

__________ is a method of subdividing work and worker into separate organizational units that take responsibility for completing particular tasks.

Departmentalization

Carmine Inc. is a software firm that caters to the requirements of its clients. The company follows an employee-friendly workplace culture. Team members can access all vital and confidential data that is normally accessible only by managers. This helps in motivating the teams and keeping them well informed. This scenario illustrates that teamwork increases __________.

Employee job satisfaction

Computer programmers working on separate projects in the same department of a company are considered a team.

False

Staff functions are activities that directly contribute to creating and selling a company's products, whereas the line functions are activities that support staff functions.

False

The primary advantage of matrix departmentalization is that a high level of coordination is not required.

False

Which of the following is a disadvantage of work teams?

Initially high turnover

In the context of the job characteristics model, __________ is motivation that comes from the job itself rather than from outside rewards as a raise or praise from the boss.

Internal motivation

Which of the following is an advantage of matrix departmentalization?

It allows companies to manage in an efficient manner large, complex tasks.

Which of the following best defines an interorganizational process ?

It is the collection of activities that take place among organizational to transform inputs into outputs that customers value.

Which of following is true of job specialization?

It occurs when a job composed of a small part of a larger task or process.

Tom is an editor for the sports column at Mailing Daily. Chloe, Tom's manager, asks him to handle the essay column along with the sports column. Which of the following job redesign techniques is used by Chloe?

Job enlargement

__________ is a hybrid structure in which two or more forms of departmentalization are used together.

Matrix departmentalization

__________ are characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

Organic organizations

In the __________ stage of team development, team members often become intensely loyal to one another and feel mutual accountability for team successes and failures.

Performing

Bridget's Gifts, a greeting and gifts store in Janville, has four departments: flowers and soft toys, cards and e-cards, mental collectibles, and photo albums and scrapbooks. These departments are responsible for producing their own products. This scenario is an example of _________.

Product departmentalization

Which of the following is a characteristic of cognitive conflict?

Reconciliation

In the context of the job characteristics model, __________ is the number of different activities performed in a job.

Skill variety

In the context of team compensation and recognition, __________ programs pay employees for learning additional skills or knowledge.

Skill-based pay

In the context of job characteristics model, __________ is the degree to which a job, from beginning to end, requires completion of a whole and identifiable piece of work.

Task identity

__________ represents the variances or differences in ability, experience, personality, or any other factor on a team.

Team diversity

Which of the following statements is true of the members of self-managing teams?

They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.

Which of the following is true of employee involvement teams?

They offer advice and suggestions to management concerning specific issues.

Which of the following is an advantage of project teams?

They reduce communication barriers.

Empowering workers means permanently passing decision-making authority and responsibility from managers to workers.

True

Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team.

True

In a decentralized organization, workers closet to problems are authorized to make the decisions necessary to solve the problems on their own.

True

In gainsharing programs, companies share the financial value of performance gains, such as productivity increases, cost savings, or quality improvements, with their workers.

True

Intentionally doing one's work badly is an example of a negative team norm.

True

Unlike cognitive conflict, effective conflict:

Undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Social loafing occurs when:

Workers withhold their efforts and fail to perform their share of the work.

The primary disadvantage of customer departmentalization is:

that is leads to duplication of resources.