Principles of Management Final
According to Mintzberg, managers averaged ____ written and _____ verbal contacts per day with most of these activities lasting less than ____ minutes.
36; 16; 9
Compared to _____% in 1977, the labor force participation rate for men is now approximately ______% and is expected to decrease through 2024 to _____%.
59; 53; 52
By the 1960s nearly _____% of all U.S. companies were using a performance appraisal process.
90%
When Suzanne wanted to learn about the law that protects individuals who are 40 years of age or older from employment discrimination based on age, she should read up on which of the following?
ADEA of 1967
Intrapreneurs:
All of the above
Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism?
Complex Adaptive Systems
Which of the following describes the action or process of thinking through possible options and selecting one?
Decision-making
Which of these holds that people set their own moral standards for judging their actions, based on self-interest?
Ethical relativism
Members for a team should be selected for their personality, not for their skill and skill potential.
False
The Age Discrimination in Employment Act (ADEA) of 1967 protects individuals who are 30 years of age or older from employment discrimination based on age.
False
The Ethics & Compliance Initiative found more than half of global workers reported pressure to compromise their standards.
False
The final step in the decision making process is to select an alternative.
False
The vision statement describes the strategy a firm will use to follow its vision along with a description of why do they exists.
False
Which of the following represent the correct sequence of Tuckman's Stages of Group Development?
Forming, Storming, Norming, Performing
Tamara want to improve her decision making when she is making programmed decisions. Which of the following she should focus on?
Heuristics
While figurehead is a type of _______ role, disturbance handler is a(n) ______ role.
Interpersonal, decisional
The major determinants of goal commitment include all of the following EXCEPT:
Job satisfaction
Common commitment and purpose and mutual accountability are among the elements that that make teams function.
True
Natural disaster and human induced environmental problems are events such as high-impact hurricanes, and extreme temperatures as well as 'man-made' environmental disasters such as water and food crises; large-scale involuntary migration are a force that affects organizations.
True
Process conflict refers to conflict about the best way to do something as individuals explore various options together in order to identify superior solutions.
True
In Wave 2 of the evolution of HR, it looks outside their organizations to customers, investors, and communities to define success—in the form of customer share, investor confidence, and community reputation.
false
Women have made gains in the workplace, today they comprise the largest share of top leadership jobs—across politics and government, academia, the nonprofit sector, and business.
false
The two primary goal characteristics that enhance the motivating power of goals are:
goal specificity and goal difficulty
For managers, ______ skills involve the ability to work with people and understand employee motivation and group processes.
human relations
The movement of people from their home country to other countries refers to
immigration
Which of these refers to differences between team members in characteristics such as expertise, experiences, and perspectives?
cognitive diversity
In an automobile assembly, Elizabeth has specialized in performing the windshield installation and that is her only task on the assembly line. This is an example of
division of labor
While the ____ role describes managers who initiate change, the ____ role depicts managers who must involuntarily react to conditions.
entrepreneur; disturbance handler
While ________ are things a firm has to work with, such as equipment, facilities, raw materials, employees, and cash, _____ are things a firm can do, such as deliver good customer service or develop innovative products to create value.
resources; capabilities
All of the following are characteristics of an entrepreneurial personality EXCEPT:
the willingness to be a follower rather than a leader
The weakest impact of MBO effects appear to manifest themselves when:
top management does very little to talk the value/importance of MBO
According to Chester Barnard, ______ is one that inspires "cooperative personal decisions by creating faith in common understanding, faith in the probability of success, faith in the ultimate satisfaction of personal motives, and faith in the integrity of common purpose.
values based leadership
Which of the following suggests that workers need merely to be unconcerned to an order to follow it and that workers will follow orders due to an individual's natural tendency to follow authority?
zone of indifference
Hannah Li wants to quit her job as a legal secretary and start her own small business. She knows that she will be successful if she can find the right idea. Where can Li look for ideas for her new business?
All of the above.
Which of the following describe controlling activity?
As a production manager, Jason evaluates and takes corrective action concerning the allocation and use of human, financial, and material resources at SBA Systems, Inc.
Goals are formulated as a result of:
Balancing stakeholder demands and internal political processes
Which of the following describe virtual structures?
Boundaryless
Which of the following best describe eBay's business model?
C2C
Which of these describe a belief that corporations have a social responsibility beyond pure profit?
CSR
According to the environment-industry-organization fit model, certain industries—soft drink bottlers, beer distributors, food processors, and container manufacturers—would fit and align more effectively in which of these cells?
Cell 1
In order to manage innovation processes successfully, the firm must undertake several activities. Which of the following in NOT one of these activities?
Create value proposition
Which of the following is NOT and examples of high-rigor cross-cultural training?
Cross-cultural management courses
Which of the following represents is one of the most difficult kinds of changes to create within an organizational system?
Culture change
______ includes facts about income, education levels, age groups, and the ethnic and racial composition of a population.
Demographics
Which of the following is NOT a trend predicted by the 2018 annual Global Risks Perception Survey (GRPS) in the external environment?
Denuclearization
The final phase of an Appreciative Inquiry (AI) practice, ______, occurs as employees put into practice the plans they have developed.
Destiny
______ factors are things in the global environment that may impact a firm's operations or success, examples are a rise in interest rates, or a natural disaster.
External
Internal factors are things in the global environment that may impact a firm's operations or success, examples are a rise in interest rates, or a natural disaster.
False
Which of the following Management of innovation includes both change management and managing organizational processes that encourage innovation?
Management of innovation
Which of the following profile of an organization emphasizes delivering value, competing, delivering shareholder value, goal achievement, driving and delivering results, speedy decisions, hard driving through barriers, directive, commanding, and getting things done?
Market culture
The variables measured in BCG Matrix are:
Market share; market growth
Which of these describes someone who creates a new ethical norm?
Moral entrepreneur
Which of the following statements regarding needs is most true?
Needs provide direction in the motivation process.
Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. Jay's boss is interested in the following questions: How much differentiation of performance will we have? What is the cost of doing this pay-for-performance? Jay should focus on which of the following step in the framework to obtain these answers?
Review the financial impacts of creating pay-for-performance changes.
Which term best describe the individuals or groups that are affected by an organization?
Stakeholders
A way to assess the effects of planned action with a way to view continuous improvement by integrating organizational learning into the planning process is:
The Deming Cycle
Which of the following is NOT true of the specialization of labor?
The span of control became very narrow with specialization.
A firm's weaknesses are simply gaps in capabilities, and those gaps do not always have to be filled within the firm.
True
Which of these answers the following two questions: 1) how will the firm make money on the product and/or services offered, and 2) how will the firm be positioned in the marketplace?
Value proposition
Whatever need is motivating a person at a given time is:
a manifest need
______ organizational structures are best suited for environments that range from stable and simple to low-moderate uncertainty.
mechanistic
Interaction involvement consists of three interrelated dimensions:
responsiveness, perceptiveness, and attentiveness
According to the BCG Matrix, business divisions that are in a high market share, high growth quadrant are called ______.
stars
The plan that integrates, guides, and serves as a bases for controlling organizational activities for the immediate and long-range future, plus establishes boundaries for managerial decision making is called: Group of answer choices
strategic plan
Which of the following definitions of leadership is adopted by your textbook authors?
Leadership is defined as a social influence relationship between two or more persons who depend upon one another for the attainment of certain mutual goals in a group situation.
While _______ decisions will generally need to be processed via the ______ system in our brains in order for us to reach a good decision, with ______ decisions, heuristics can allow decision-makers to switch to the quick, _____ system.
Nonprogrammed; reflective; programmed; reactive
The individual, group, or organization for which information is intended best describe which of the following? Group of answer choices
Receiver
______ suggests that people use categorization to simplify and cope with large amounts of information. These categories allow us to quickly and easily compartmentalize data, and people are often categorized by their visible characteristics, such as race, sex, and age.
Social cognitive theory
Which term describes the process that firms use to study and understand the many different layers and aspects of their competitive environment?
Strategic analysis
Weber proposed all of these elements of bureaucracy that serve as a foundation for determining an appropriate structure EXCEPT:
Structural change
Which of the following describe long-range planning activity?
Suzie occupying an executive position at ABC Manufacturing is frequently involved in strategic planning and development.
At ABC Accounting, Inc., Margo is interested in improving the quality of as well as reducing bias when making nonprogrammed decisions. Which of the following she should focus on?
Talk to other people
Organizations tend to increase the amount of planning and control closer to the point of execution when:
a mechanistic approach to organizing is used
Performance management began as a simple tool to drive _____ but has evolved more recently into a tool used for _____.
accountability; employee development
For a(n) ____, one firm buys another; for a ______, the two firms come together and form a new firm.
acquisition; merger
Human resources compliance is an area that traces back to the very origin of the human resources function—to
administrative and regulatory functions
Which of the following patterns best reflects the planning process?
awareness -> set goals -> premises -> determine course of action -> develop support plans
Which of the following term illustrate that decision making process is limited with incomplete information as well as our capacity to process all the information?
bounded rationality
In the ______ phase of the organizational life cycle, the organization is usually very small and agile, focusing on new products and markets. The founders typically focus on a variety of responsibilities, and they often share frequent and informal communication with all employees in the new company.
entrepreneurship
Examples of _______ are being helpful, honest, courageous, independent, and polite.
instrumental values
According to Follett, in _______, each party states its preferences and attempts to reach an agreement.
integration
Lachlan Stuart is employed by International Paper, a company that values his vision and creativity. To stay ahead in a very competitive industry, International Paper gives Stuart, and his division has almost complete autonomy to develop innovative and effective communications. Stuart is an example of a(n):
intrapreneur
When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a
monitor
Which of the following SWOT factors are external to the firm?
opportunities and threats
Although HR is responsible for creating and facilitating the performance management processes, it is the ______ that need to strongly support the process and communicate the linkage of performance management to overall organizational goals and performance.
organizational managers
Which leadership theory states that the challenge facing leaders is first to analyze the situation and identify the most appropriate style of leadership and then to develop the capacity to be flexible enough to use different leadership styles as appropriate?
path-goal approach to leadership
Under SDT theory, when extrinsic rewards are present:
people do not feel what they do is self-determined
In ______ feedback, the receiver communicates that she has clearly received the message and its intentions. Group of answer choices
reinforcing
Which of the following is NOT an element of McKinsey 7-S model? Group of answer choices
strengths
Which term represents an individual's visible characteristics, including, but not limited to, age, body size, visible disabilities, race, or sex?
surface-level diversity
Michael is a senior in high school and wants to major in a business-related class when he goes to college. Michael plans to select a variety of courses from the School of Business curriculum yet not select a major. After selecting courses based upon availability and interest he earns a sufficient number of credits within this chosen area that enables him to graduate with a major in marketing. Michael has engaged in:
Domain planning
Which agency was created by Title VII of the Civil Rights Act of 1964 with the primary goal of making it illegal to discriminate against someone in the workplace due to their race, national origin, sex, disability, religion, or pregnancy status?
EEOC
Each of the following are considered to be reasons why Alderfer's ERG model is more useful than Maslow's EXCEPT:
ERG theory did a better job of identifying motivators than did Maslow.
______ is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others.
Emotional intelligence
Which of the following refers to the implementation of new ventures and idea generation in organizations?
Entrepreneurial activities
Samantha, manager at ABC International, is facing situations and predicaments in which there is not an optimal or desired choice to be made between two options, neither of which solves her issue or delivers an opportunity that is ethical. Samantha can be described as facing which of these?
Ethical dilemma
Which of the following model of change proposed an eight-step sequence and relies on a centralized, top-down process for creating planned change?
Kotter's change model
Managers are responsible for the work of the people in their unit, and their actions in this regard are directly related to their role as which of these?
Leader
According to Mintzberg, managers averaged 36 written and 16 verbal contacts per day with most of these activities lasting less than nine minutes.
True
According to the evolution of HR work, in _____, HR continues to be a partner to the business, but has also become a competitive practice for responding to external business conditions.
Wave 4
