Principles of MIS chapter 2

Which of the following is a routine question that might be answered by an MIS system?

Compare planned to actual sales for each quarter

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

ESS

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

Enterprise applications

_______ systems are also known as enterprise systems.

Enterprise resource planning

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

A DSS is most commonly used by the executive management level of an organization.

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

False

Transaction-level information is essential for operational management to plan future production levels.

False

You would use an MIS to help determine if your business should introduce a new product line.

False

Which of the following is an example of a cross-functional business process?

Fulfilling a customer order

An ESS supports which of the following?

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

MIS

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?

MIS

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

MIS

For nonroutine decision making, managers rely on decision support systems.

True

Identifying customers is a business process handled by the marketing function.

True

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

True

One example of a business process is shipping a product to a customer.

True

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

Using the Internet to buy or sell goods is called:

e-commerce.

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Order fulfillment involves all of the following business processes except:

making customers aware of the product.

The term management information systems refers to a specific category of information systems serving:

middle management functions.

The ________ function is responsible for making sure customers are aware of the company's products.

sales and marketing

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

strengthen management controls over employees

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory

Producing a bill of materials is a business process in which of the following functional areas?

Manufacturing and production

Which of the following types of system enables management to make better decisions regarding their suppliers? Correct Answer

SCM

Which level of the organization is an ESS specifically designed to serve?

Senior management

A(n) ________ is typically a major source of data for other systems.

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

TPS

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following types of system would you use to manage relationships with your customers?

CRM

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

DSS

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

DSS

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems?

ESS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true?

It was primarily designed to increase sales of food and beverages

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities