Profesional Communications
U3: Read the scenario below. Cheryl gave her father skybox tickets to the Dallas Cowboys game on Sunday. What type of listening/viewing might Cheryl's father employ?
Appreciative
U3: Read the scenario below. Kristina is attending a concert by Los Lonely Boys this evening. What type of listening should Kristina employ?
Appreciative
U8: If you were trying to determine what an audience may already know about the topic, which of the following attributes might you be examining?
Ability
U1: An example of an app that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments⏤
Amazon Web Services
U6: Read the following scenario and determine which role is being played out. To be fair the manager chose a member from each division to be on the team. That is how Ben received his invitation. There is nothing that Ben has not done nor places he has not been. He loves to talk about them even when Ben is not the subject of conversation. Which role does this describe?
Attention Seeker
U8: If the audience had strong feelings about the topic on which you were speaking, what aspect of audience behavior might that impact?
Attitude
U8: If you were analyzing your audience to determine who might be in favor of the topic on which you will be speaking and who might not be in favor, what characteristic of an audience might you be examining?
Attitude
U1: Which of the following is an example of kerning applied? A) A V B) AV
B
U7: Using the conflict management model, which step most clearly describes the importance of having a complete understanding of the conflict.
Be clear about all factions and positions are represented
U1: An example of an app that brings secure content management and collaboration services together is⏤
Box
U7: If you are working collecting as many potential solutions as possible, at what stage of the decision-making process would you likely be?
Brainstorming Possible Solutions
U8: If employees in my company were failing to turn in timesheets at the appointed time, my primary goal with the employees would likely be to -
Change what they do
U1: An example of an app that provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard⏤
Cisco Meraki
U4: When someone says that communication is complicated, the person means -
Every message goes through a number of filters as evidenced in Johari's Window
U1: If your goal is to contrast two or more sets of data, you would likely choose a⏤
Comparison Chart
U1: If your goal is to display change over time, you would likely choose a⏤
Composition Chart
U3: Jose is taking a calculus course at his local community college. Not only does Jose take notes, but he also uses his phone to record. What type of listening will Jose rely most heavily on?
Critical
U3: Read the scenario below. Micalia has been asked to listen to a presidential debate and explain the issues from all candidates. What type of listening should Micalia employ?
Critical
U3: Read the scenario below. Ricardo is attending a panel discussion at the art museum for a presentation he will be making in his art history course. What type of listening should Ricardo employ?
Critical
U3: Read the scenario below. Xavier is attending a Senate hearing during the Texas legislative session. The hearing is on education changes, and he is required to give a 5-minute update in his political science class. What type of listening should Xavier employ?
Critical
U3: Mary has the opportunity to attend the New York Metropolitan Opera or a New York Mets game. The travel agent is explaining the pros and cons of both. What type of listening will Mary most likely employ?
Deliberative
U3: Read the scenario below. A political science class visited with the representative in the legislature before the session begins. The class members want the legislator to support a bill on tax reform. What type of listening does the class hope the legislator will employ?
Deliberative
U3: Read the scenario below. LaChondra received a phone call inviting her to participate in a rally at the capitol. She was encouraged to take a stand for the cause. What type of listening did LaChondra employ?
Deliberative
U3: Tom is looking to buy a new car. He has narrowed his search to two cars, but wants to know more about each one before he makes a decision. He must make a decision before he leaves the dealership. What type of listening will he rely the most on?
Deliberative
U1: If your goal is to show how variables are dispersed over time, you would likely choose a⏤
Distribution Chart
U8: If you as the presenter were trying to build understanding of a concept, which primary purpose might you be using?
Educate
U3: Read the scenario below. Aidan forgot his lunch when he set out for school. Once he got to school, he checked his pockets for change to buy something but found none. He stopped by the counselor's office to share his situation. What type of listening does Aidan hope the counselor will employ?
Empathic
U3: Read the scenario below. Martin dropped his notebook when getting off the bus, and all his papers blew away in a wind gust, including his homework for math class. He relates the story to his teacher. What type of listening does Martin hope the teacher will employ?
Empathic
U3: Read the scenario below. Ryan's dog had to have surgery. The dog had a few complications, which Ryan was sharing with his best friend. What type of listening should Ryan's friend employ?
Empathic
U7: If you are working to identify pros and cons of each idea, at what stage of the decision-making process would you likely be?
Evaluating Ideas
U6: If you are the leader of a group, how might you best safeguard against groupthink?
Every member should be assigned the role of evaluator/critic
U4: To say that communication is inescapable means -
Everyone will have to engage in a conversation at one time or another
U7: If you are working honing out the details of the problem especially exploring the causes, at what stage of the decision-making process would you likely be?
Examine the Issue
U3: Crossing your arms always indicates a defiant response to the message.
False
U3: Nonverbal cues always alert the speaker to what the receiver is thinking/feeling about the message.
False
U5: Applying for all jobs listed whether you are qualified or not increases the chances of getting a job.
False
U5: Don't worry about what it is on your social media accounts; no one will be looking.
False
U5: Speed is important when filling out an application.
False
U5: Spend as little time or even no time organizing because you need to be getting the applications and resumes to potential employers.
False
U8: Presenters should always center the font on the page.
False
U8: Presenters should place as much on a slide as possible in order to use fewer slides.
False
U8: Presenters should use a smaller font so that they can get more on a slide.
False
U8: The conclusion is just like the introduction and often repeats word for word what the speaker says in the first paragraph.
False
U8: The most engaging way to begin a speech is to state your thesis first.
False
U8: The presenter should use a variation of fonts avoiding Arial, Helvetica, and Calibri.
False
U8: The thesis requires at least 5 strong supporting ideas.
False
U8: To really add pizzazz to a presentation, the presenter should add lots of animation to every slide.
False
U7: The Alpha team was conducting its third meeting when the issue of the date for the prom came up. The opposition was high between the faction who wanted a May date and the faction that wanted an April date. Joaquin suggested a compromise in which the last weekend in April (April 30th) would be the date. This would allow for pro-April people to get April and the pro-May people to get the date in April next to the first of May. Which role during this heated group discussion did Joaquin take?
Finding the Middle Ground
U8: If you wanted to embed an animated picture into your presentation, which tool would you likely use to prepare the animation prior to actually embedding it?
GIF
U3: If you are involved in a conversation and you reach out and touch the other person on the arm, what type of nonverbal communication would that be?
Haptic
U6: Read the following scenario. The Delta Team was created to orchestrate the launch of a new product. The leader presents an idea that is full of energy and pizzazz. Mary raises a question but is quickly quieted and the team moves ahead without consideration of any negative consequence that might cause the launch to fail. Which symptom of groupthink is the Delta Team most likely demonstrating?
Ignore potential dangers
U7: If you are working in a group and you are setting the timelines for starting a new initiative, at what stage in the decision-making process would you likely be?
Implement the Solution
U6: Read the following scenario and determine which role is being played out. Sam is meticulous and detail oriented. When he received his invitation to join the team, he was excited. What he heard in discussions seemed to lack accurate facts. He diligently checked all data and asked other members where they got their facts. Which role does this describe?
Information Guru
U6: Read the following scenario and determine which role is being played out. Julia was invited to serve on the team and was asked to take a co-chair position. She was told that she was needed to round out the team because she always has ideas and creative ways of looking at problems that would keep the team from resorting back to doing same old thing. Which role does this describe?
Innovator
U6: Read the following scenario and determine which role is being played out. Mary was enthusiastic when she first received the invitation to serve on the team. As the work got more tedious and schedules were crammed with other activities, she continued to keep the team moving forward toward the group goal. Which role does this describe?
Inspirer
U6: As a team member, you want to examine those assumptions that determine how you view the world and what actions you might take as a result of those assumptions. How could this help the team?
It would equip you to be a more cooperative and collaborative team member
U1: An example of an app that tracks issues and bugs related to your software and Mobile apps is⏤
Jira
U3: If you are visiting with someone about a task that needs to be completed, and the person crosses his/her arms, what type of nonverbal message might the person be sending?
Kinesic
U8: If an audience had gone to lunch before your presentation in the afternoon, what aspect of audience behavior would most likely be impacted?
Motivation
U8: If you knew that your participants were being forced to attend your presentation, what attribute of the audience would you be examining?
Motivation
U8: If you have filmed a video on your phone, and you need to edit it before embedding it into your PowerPoint, which tool would you likely use?
Movie Maker
U6: Read the following scenario. The Pi Team was created to find ways to improve the climate and culture of the workplace. The leader does not really want to engage in any changes but wants to present herself as one open to change. However, some of her colleagues on the team agree with her and have set themselves up to act as censors to any ideas contrary to the ideas of the leader. Which symptom of groupthink is the Pi Team most likely demonstrating?
Need to pressure dissenters
U6: Read the following scenario and determine whether the synergy is negative or positive. The Alpha Team has been meeting since the fall of 2016 with a singular task of developing an appraisal instrument for administrative assistants in the MNO company. Several members have dropped out due to lack of interest and had to be replaced. The team still does not have a prototype of the appraisal instrument. Is this positive or negative synergy?
Negative
U6: Read the following scenario and determine whether the synergy is negative or positive. The Gamma Team is working on a project to ensure workers are on time and held accountable when they are not. The leader has strong opinions about how the team should handle this. He has provided documents for the team from other companies where he has worked. He has drawn up a plan and wants team members to sign off on it. Is this positive or negative synergy?
Negative
U4: To say that communication is irreversible means -
Once a word is spoken, it cannot be taken back
U3: If someone is giggling when telling you that your friendship is over, this likely is a case of ⏤
Opposites Don't Attract
U3: When the speaker's words do not match the nonverbal signals, it is called -
Opposites Don't Attract
U3: If you and your mom are in a conversation and her pitch gets higher and her volume gets louder, what type of nonverbal signaling is she using?
Paralinguistic
U3: In the listening process, you have studied four stages.If you are in the sensing or hearing the message phase, what will you most likely be doing?
Paying attention
U8: If my purpose was to convince others to agree with me, what primary goal might I be targeting?
Persuade
U8: If you as the presenter were trying to convince the audience that recycling was essential to improving the environment, which primary purpose might you be using?
Persuade
U6: Read the following scenario and determine whether the synergy is negative or positive. Team BETA was asked to bring a recommendation to the staff on how best to provide professional development over the next year. A survey was given to all staff and the BETA team poured over the data. Every group member contributed to the discussions and 5 days before the deadline, the team had a recommendation. Is this positive or negative synergy?
Positive
U1: If your goal is to show connection between two or more variables, you would likely choose a⏤
Relational Chart
U3: When someone crosses his/her arms and glares at you, never uttering a word, it is called ⏤
Replacement Theory
U3: In the listening process, you have studied four stages. If you are giving feedback, what will you most likely be doing?
Responding to the message
U1: An example of an app that connects all your expense, travel, and invoice spending in one system is⏤
SAP Concur
U1: An example of a customer management system is⏤
Salesforce
U7: The Alpha team was conducting its third meeting when the issue of the date for the prom came up. The opposition was high between the faction who wanted a May date and the faction that wanted an April date. Rachel wanted to have the prom in March but quickly saw that no one else felt the same way. She really did not care which of the other dates were chosen, so she did not say anything for the rest of the meeting. Which role during this heated group discussion did Rachel take?
Sidestepping the Issue
U1: An example of a chat room for your office is⏤
Slack
U3: If you are in a conversation with someone and that person takes a step closer to you, what type of nonverbal behavior are you sensing?
Spatial
U7: The Alpha team was conducting its third meeting when the issue of the date for the prom came up. Michael was adamant the prom had to be in May and it could not conflict with Mother's Day or graduation. Suggestions were made by other team members, but Michael quickly rebutted each idea and re-emphasized his point. Which role during this heated group discussion did Michael take?
Standing Your Ground
U3: When the speaker's verbal and nonverbal message connect in harmony, it is called⏤
The Perfect Match
U8: Read the following sentence. Is it most likely a topic or a thesis? Dreams will always be challenged, but believing in yourself, refusing to be discouraged, and setting realistic goals keep the dreams alive.
Thesis
U8: Read the following sentence. Is it most likely a topic or a thesis? Politicians in the next session will be faced with hard decisions about school funding, state assessments, and child protection.
Thesis
U8: Read the following sentence. Is it most likely a topic or a thesis? Austin, Texas has the best year-round weather in the United States.
Topic
U8: Read the following sentence. Is it most likely a topic or a thesis? Butterflies migrate to Mexico every year.
Topic
U8: Read the following sentence. Is it most likely a topic or a thesis? Parks for camping are available throughout the state.
Topic
U8: If my purpose for my presentation was to instruct the participants in a way that they learn a new skill, what goal might I be targeting?
Train
U8: If you as the presenter were trying to teach your audience a new skill, which primary purpose might you be using?
Train
U3: A message is strongest when the verbal message and the nonverbal cues match.
True
U3: It is possible to spend too much time analyzing nonverbal cues to the point that you never hear the message.
True
U3: Many researchers believe that the nonverbal signals may be stronger and read more easily than the words used to communicate.
True
U5: Jobs are listed on websites and often times you may receive updates when jobs become available.
True
U5: You should contact friends and family when looking for a job.
True
U8: Each supporting idea should have some examples or data that help the listener understand the importance of the supporting idea.
True
U8: Presenters should always use the slide sorter to ensure the slides flow well.
True
U8: Presenters should avoid clutter and distracting images.
True
U8: The presenter should try to have only one big idea on a slide.
True
U8: The speaker should consider summarizing the information from time to time to help the listeners remember the important ideas.
True
U8: The thesis is important to the speech because it serves as a guide to where the speaker is going in the presentation.
True
U6: To best protect yourself from engaging in groupthink, which of the following should you do?
Try to keep an open mind, ever searching for alternative ways of viewing the problem
U7: The Alpha team was conducting its third meeting when the issue of the date for the prom came up. The opposition was high between the faction who wanted a May date and the faction that wanted an April date. Merrill wasn't sure which date would be best and he was not pleased with the arguing going on. Merrill suggested that each person be allowed to speak for 30 seconds on the reasons he/she felt one way or the other. Another team member wrote notes on the board for a handy reference. Which role during this heated group discussion did Merrill take?
Working Together
U6: As a team member, you want to be authentic in unveiling shared images for the future, so that there exists real and genuine commitment rather than compliance. How will this help you be a strong team member?
You will be able to cooperate with team members in a productive way
U1: An example of a web-based video conferencing tool that allows users to meet online, with or without video is⏤
Zoom
U2: Which of the following could best be described as interference?
a loud cooling system
U1: When using a bar graph, it is best to start with the y-axis at zero because using a mid-number may cause⏤
a skewed narrative
U1: A file management system is⏤
a type of software that manages your data files in a computer system
U1: When only the last line of the paragraph appears at the top of the second page separated from the rest of the paragraph, it is referred to as ⏤
a widow
U1: Essential to creating a line graph is (are)⏤
an X and Y axes
U6: Which of the following best describes the function of systems theory?
an entity, organism, or organization that is composed of independent parts coming together to function as one
U3: Read the following scenario. Javier received tickets for the concert Friday night. He and a friend are going. What type of listening should they use?
appreciative
U3: Read the following scenario. The high school swing band will be playing at the local fair on Saturday. The administrators and some teachers are planning to attend. What type of listening should they use?
appreciative
U6: Read the following scenario on leadership. Mark was asked to be the leader of a newly formed team. He jumped right with a clear structure and focus. He quickly began going over the task and the only reasonable choice for the team to consider. Mark wanted to achieve speedy results and high productivity. Which model of leadership best describes Mark?
authoritarian
U1: If you use a pie graph and find that the slices are about the same size, consider changing to a⏤
bar graph
U2: You just won a pair of tickets to ACL, a musical venue for the weekend. You want to invite your buddy, so you pick up the phone to make the call. You know your audience is your friend and the purpose is to invite him. What language style would be the best to use in your message?
blend of informal and standard
U6: In systems theory when acting as a group, which idea applies to the group?
build a group vision
U2: The decoding phase of the communication process takes place...
by the receiver
U6: Read the following sentence. Fill in the blank with one of the answers below. When everyone gets to speak and the norms are followed so no one person dominates the discussion. What role is that?
caretaker
U7: In building consensus, whose responsibility is it to identify and write out the challenge/problem/issue?
chair
U6: As a team member, you want to sharpen your vision, focus your energy on the project and have an objective view. Which of the components of system theory would best describe this?
clear view of your vision and assumptions
U6: Read the following sentence. Fill in the blank with one of the answers below. When the team begins to gather ideas and one person presents opposite arguments to any given idea, which role is dominating?
consensus seeker
U1: Which of the following is not a consideration when trying to vary font sizes and styles? a) creating undue attention to unimportant text b) paying attention to scale and proportion c) unifying color and style d) keeping body text readable
creating undue attention to unimportant text
U6: Read the following scenario on leadership. Raphael was asked to be the leader of a newly formed team. Raphael is charismatic and high energy. Raphael believes that he will make better decisions because of the team's contributions. His team members feel empowered and the group will be high in quality and in productivity. Which model of leadership best describes Raphael?
democratic
U5: Using many colors and varying fonts on a résumé⏤
does not enhance the résumé
U6: A healthy organization/team is both ____________and __________.
dynamic, fluid
U3: Read the following scenario. John's dog passed away and he was distraught. He decided to share this event with his teacher. What type of listening should she use?
empathic
U3: Read the following scenario. Mary lost her credit card at the restaurant. When she got home, she called her best friend. What type of listening should she use?
empathic
U3: Read the following scenario. Sondra was using her sister's car when she had an accident. She called her best friend. What type of listening should she use?
empathic
U5: In your cover letter show ____________ with phrases such as "I am eager" and "I am excited."
enthusiasm
U2: You are making a presentation to your principal for a fund drive at your school. You have carefully planned out all of your points; however, you are wondering whether you should share some questionable information you saw on the news about the organization that would be running the fund drive. You decide to delve into the story to find some of the facts. The facts don't help your cause but likely will not hurt the cause either. You decide to present all the positives and the one negative piece of information. Is your communication ethical or unethical?
ethical
U2: A false statement that damages another person violates...
ethics
U1: Contrast may be achieved through⏤
font shifts from bold to italics
U1: When constructing a table, most experts advise using shading rather than⏤
gridlines
U8: Which of the following information about your audience would be least helpful in preparing your speech? a) interest in the topic of your presentation b) height and weight of each participant c) likes and dislikes regarding the subject of your presentation d) age of participants
height and weight of each participant
U6: Read the following sentence. Fill in the blank with one of the answers below. The ____________role is obvious when the environment is cordial and affirming.
inspirer
U2: The communication process does not require...
interference
U5: Having a system to organize your interview information is important because⏤
it allows you to track jobs, dates submitted applications, date of interviews
U1: A consideration when creating and posting technical documentation is ⏤
keeping the corporate branding consistent
U1: The process of adjusting the spacing between characters in a proportional font, usually to achieve a visually pleasing result is called⏤
kerning
U6: Read the following sentence. Fill in the blank with one of the answers below. When a person begins to speak with authority on everything and seldom lets anyone else speak, which role is obvious?
know-it-all
U6: Read the following scenario on leadership. Sally was asked to be the leader of a newly formed team. She gave everyone a copy of the task and informed the group that they would be making the decision. As a matter of fact, Sally would agree to carry out the wishes of the team. Which model of leadership best describes Sally?
laissez-faire
U1: In typography, which term refers to the space between lines?
leading
U6: Technology is a promising frontier for group and team meetings. As with any technology, there will be advantages and disadvantages. Which of the following is an advantage for using Google Docs?
multiple users can work at the same time on the same document
U5: Contact information on your résumé should include⏤
name, address, email, and phone number
U5: Which of the following would not be listed on a resume?
names of your parents
U2: Of the four panes of the Johari Window - open, blind, hidden, and unknown - in which pane would you find name, sex, and age?
open
U6: Read the following sentence. Fill in the blank with one of the answers below. When the team has conflicts and one of the group members tries to mediate the situation, often with humor, what role is being portrayed?
peacemaker
U6: Technology is a promising frontier for group and team meetings. As with any technology, there will be advantages and disadvantages. Which of the following is a disadvantage in using discussion boards?
people forget to visit the discussion board regularly
U5: Which of the following might be considered a "soft skill"?
people skills
U1: The process of taking another person's work, ideas, or words, and using them as if they were your own is called⏤
plagiarism
U6: Groupthink is most dangerous because it leads to
poor decisions
U5: In a cover letter make the connection clear between your skillset and the⏤
position
U5: In a cover letter make the connection clear between your skill set and the _______.
position or job
U5: In the cover letter state the _________for which you are applying.
position or job
U8: Read the list below. interview transcripts, diaries Are these primary or secondary sources?
primary source
U8: Read the list below. personal experience, recordings Are these primary or secondary sources
primary sources
U8: Read the list below. personal experiences, artifacts Are these primary or secondary sources?
primary sources
U5: Which of the following is not a purpose for a cover letter?
refer a friend for the position
U6: As a team member, you want to keep a grip on your assumptions which might be flawed so that you can begin to think cooperatively as a team. What should you do?
reflect on underlying assumptions that affect your world view
U5: In your cover letter include a ___________ and a closing.
salutation
U8: Read the list below. diagrams, movies Are these primary or secondary sources?
secondary source
U8: Read the list below. diagrams, textbooks Are these primary or secondary sources?
secondary source
U8: Read the list below. magazines, films Are these primary or secondary sources?
secondary source
U6: Throughout the process of completing a task, it is important to practice ________________ and _______________ of the processes.
self-reflection, ongoing evaluation
U2: Communication is the process of...
sending and receiving messages
U2: Solid communication occurs when...
shared meaning is reached
U8: Before accepting a speaking engagement, the speaker must know -
should know the purpose and topic for the presentation be
U8: If I wanted to enhance my personal identity with the audience, I would likely try to -
show confidence and competence
U3: One of the reasons that nonverbal communication matters is that it-
shows others that you care and can be trusted
U5: Potential employers may look at which of the following documents that you have not offered as part of your application to determine if you are a candidate they wish to hire?
social media
U5: In your cover letter avoid _____________ and grammar errors.
spelling
U2: When ordering food at a nice restaurant, it is best to use -
standard language
U2: When speaking to your teacher about your grades, it is best to use -
standard language
U2: You bought an X-box at a local store. You bring it home, take it out of the box, only to find that it is a "knock off," not a real X-box made by Nintendo. You are aggravated and pack the components back in the box. As you drive to the store to return the X-box, you are mulling over what you will say to the clerk. First, you need to calm down and think carefully. You know your audience is the clerk or manager at the store and your purpose is to get your money back. As you mull over the situation, you must determine which language style to use - technical, standard, or informal. What language style would be the best to use in your message?
standard language
U7: Whose responsibility is it to brainstorm ideas for solutions to the problem?
team member
U5: On a résumé the objective states⏤
the position you want
U1: One benefit of using Microsoft Office 365 over Microsoft Office package is⏤
the subscription ensures your system is always up to date
U2: What is the purpose of the Johari Window?
to develop self-awareness
U1: What is a problem that can occur when correcting orphans and widows?
too much blank space at the bottom of the page
U2: You are planning to ask your parents to go to a friend's party. You are planning on how you will encode the message so that your parents say "yes." Before you could ask them, however, your friend shares with you that his parents will not be home. Omitting this fact from your request to your parents will increase the chances that you will be able to go. After thinking it over, you decide that omitting that small detail would not be that big of a deal. You decide to give your presentation to your parents without that information. Is your communication ethical or unethical?
unethical
U2: Use the Johari Window to answer this question. If someone is operating in the open area, what do you know about the person?
what is known by the person about him/herself and is also known by others
U2: Use the Johari Window to answer this question. If someone is operating in the unknown area, what do you know about the person?
what is unknown by the person about him/herself and is also unknown by others
U2: Use the Johari Window to answer this question. If someone is operating in the blind area, what do you know about the person?
what is unknown by the person about him/herself but which others know
U2: Use the Johari Window to answer this question. If someone is operating in a hidden area, what do you know about the person?
what the person knows about him/herself that others do not know
U8: The best way to start a presentation is -
with an engaging story, personal experience, or visual
U5: One way to begin the search for a position is to conduct a self-profile identifying⏤
your experience and training