Professional Communication final
If you are the leader of a group, how might you best safeguard against groupthink?
Every member should be assigned the role of evaluator/critic.
The girl was frowning while she was telling a sad story.
Facial expression
Crossing your arms always indicates a defiant response to the message.
False
Nonverbal cues always alert the speaker to what the receiver is thinking/feeling about the message.
False
If you are involved in a conversation and you reach out and touch the other person on the arm, what type of nonverbal communication would that be?
Haptic
When my Aunt Tia speaks, she is always touching my arm.
Hptic
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
If a student wants his teacher to recognize his effort, he should work diligently. If a student wants their teacher to recognize their effort, they should work diligently.
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
If you want to travel with us, you will have to get permission from your parents and me first. If you want to travel with us, you will have to get permission from your parents and myself first.
Read the following scenario. The Delta Team was created to orchestrate the launch of a new product. The leader presents an idea that is full of energy and pizzazz. Mary raises a question but is quickly quieted and the team moves ahead without consideration of any negative consequence that might cause the launch to fail. Which symptom of groupthink is the Delta Team most likely demonstrating?
Ignore potential dangers
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
In order to understand my mother, you would have to know a little bit about my mother's childhood. In order to understand my mother you would have to know a little bit about my mothers' childhood.
Read the following scenario and determine which role is being played out. Sam is meticulous and detail oriented. When he received his invitation to join the team, he was excited. What he heard in discussions seemed to lack accurate facts. He diligently checked all data and asked other members where they got their facts. Which role does this describe?
Information Guru
Read the following scenario and determine which role is being played out. Julia was invited to serve on the team and was asked to take a co-chair position. She was told that she was needed to round out the team because she always has ideas and creative ways of looking at problems that would keep the team from resorting back to doing same old thing. Which role does this describe?
Innovator
Read the following scenario and determine which role is being played out. Mary was enthusiastic when she first received the invitation to serve on the team. As the work got more tedious and schedules were crammed with other activities, she continued to keep the team moving forward toward the group goal. Which role does this describe?
Inspirer
As a team member, you want to examine those assumptions that determine how you view the world and what actions you might take as a result of those assumptions. How could this help the team?
It would equip you to be a more cooperative and collaborative team member.
An example of an app that tracks issues and bugs related to your software and Mobile apps is⏤
Jira
If you are visiting with someone about a task that needs to be completed, and the person crosses his/her arms, what type of nonverbal message might the person be sending?
Kinesic
If you knew that your participants were being forced to attend your presentation, what attribute of the audience would you be examining?
Motivation
If you have filmed a video on your phone, and you need to edit it before embedding it into your PowerPoint, which tool would you likely choose?
Movie Maker
Read the following scenario. The Pi Team was created to find ways to improve the climate and culture of the workplace. The leader does not really want to engage in any changes but wants to present herself as one open to change. However, some of her colleagues on the team agree with her and have set themselves up to act as censors to any ideas contrary to the ideas of the leader. Which symptom of groupthink is the Pi Team most likely demonstrating?
Need to pressure dissenters
Read the following scenario and determine whether the synergy is negative or positive. The Alpha Team has been meeting since the fall of 2016 with a singular task of developing an appraisal instrument for administrative assistants in the MNO company. Several members have dropped out due to lack of interest and had to be replaced. The team still does not have a prototype of the appraisal instrument. Is this positive or negative synergy?
Negative
Read the following scenario and determine whether the synergy is negative or positive. The Gamma Team is working on a project to ensure workers are on time and held accountable when they are not. The leader has strong opinions about how the team should handle this. He has provided documents for the team from other companies where he has worked. He has drawn up a plan and wants team members to sign off on it. Is this positive or negative synergy?
Negative
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. B
Neither of my parents talk in their sleep. Neither of my parents talks in their sleep.
If someone is giggling when telling you that your friendship is over, this likely is a case of ⏤
Opposites Don't Attract
If you and your mom are in a conversation and her pitch gets higher and her volume gets louder, what type of nonverbal signaling is she using?
Paralinguistic
If my purpose was to convince others to agree with me, what primary goal might I be targeting?
Persuade
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
Playing football—though not a requirement for all males going through school—seems to develop teamwork skills in young men. Playing football; though not a requirement for all males going through school, seems to develop teamwork skills in young men.
Read the following scenario and determine whether the synergy is negative or positive. Team BETA was asked to bring a recommendation to the staff on how best to provide professional development over the next year. A survey was given to all staff and the BETA team poured over the data. Every group member contributed to the discussions and 5 days before the deadline, the team had a recommendation. Is this positive or negative synergy?
Positive
I was talking to a friend in class, when the teacher moved to my desk and just stood there.
Proximity
If your goal is to show connection between two or more variables, you would likely choose a⏤
Relational Chart
When someone crosses his/her arms and glares at you, never uttering a word, it is called ⏤
Replacement Theory
An example of an app that connects all your expense, travel and invoice spending in one system is⏤
SAP Concur
An example of a customer management system is⏤
Salesforce
An example of a chat room for your office is⏤
Slack
If you are in a conversation with someone and that person takes a step closer to you, what type of nonverbal behavior are you sensing?
Spatial
When the speaker's verbal and nonverbal message connect in harmony, it is called⏤
The Perfect Match
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
The big brown bear just lay on his back with his feet in the air while eating berries. The big, brown bear just lay on his back with his feet in the air while eating berries.
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
The little girl with long brown braids flew the kite. The kite was flown by the little girl with long, brown braids.
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
The young lady would love to have dinner with the gentleman, but he has not asked yet. The young lady would love to have dinner with the gentleman but he has not asked yet.
Read the following sentence. Is it most likely a topic or a thesis? Dreams will always be challenged, but believing in yourself, refusing to be discouraged, and setting realistic goals keep the dreams alive.
Thesis
Read the following sentence. Is it most likely a topic or a thesis? Politicians in the next session will be faced with hard decisions about school funding, state assessments, and child protection.
Thesis
What is the purpose of the Johari Window?
To develop self-awareness
Read the following sentence. Is it most likely a topic or a thesis? Austin, Texas has the best year-round weather in the United States.
Topic
Read the following sentence. Is it most likely a topic or a thesis? Butterflies migrate to Mexico every year.
Topic
Read the following sentence. Is it most likely a topic or a thesis? Parks for camping are available throughout the state.
Topic
If my purpose for my presentation was to instruct the participants in a way that they learn a new skill, what goal might I be targeting?
Train
A message is strongest when the verbal message and the nonverbal cues match.
True
It is possible to spend too much time analyzing nonverbal cues to the point that you never hear the message.
True
Many researchers believe that the nonverbal signals may be stronger and read more easily than the words used to communicate.
True
To best protect yourself from engaging in groupthink, which of the following should you do?
Try to keep an open mind, ever searching for alternative ways of viewing the problem.
On the third request from my mom to get up for school, she was screaming.
Volume
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. A
We decided yesterday that we would keep this just between you and me. We decided yesterday that we would keep this just between you and I.
Read the sentences below, then choose the sentence that best conforms to the rules of revising and editing. B
We discovered last week that its possible my cousin has cancer. We discovered last week that it's possible my cousin has cancer.
As a team member, you want to be authentic in unveiling shared images for the future, so that there exists real and genuine commitment rather than compliance. How will this help you be a strong team member?
You will be able to cooperate with team members in a productive way.
An example of a web-based video conferencing tool that allows users to meet online, with or without video is⏤
Zoom
Which of the following could best be described as interference?
a loud cooling system
When using a bar graph, it is best to start with the y-axis at zero because using a mid-number may cause⏤
a skewed narrative
A file management system is⏤
a type of software that manages your data files in a computer system
Look at the following 2 pages of text. When only the last line of the paragraph appears at the top of the second page separated from the rest of the paragraph, it is referred to as ⏤ XXXXXXXXXXXXXIX XXXXXXXXXXXXXI XXXXXXXXXXXXXI XXXXXXXXXXXXXI
a widow
Essential to creating a line graph is (are)⏤
an X and Y axes
If you use a pie graph and find that the slices are about the same size, consider changing to a⏤
bar graph
Examine the bar graph below. What is wrong with this bar graph?
bars are blurry and some of the labeling is missing
You just won a pair of tickets to ACL, a musical venue for the weekend. You want to invite your buddy, so you pick up the phone to make the call. You know your audience is your friend and the purpose is to invite him. What language style would be the best to use in your message?
blend of informal and standard
The decoding phase of the communication process takes place . . .
by the receiver
Read the following sentence. Fill in the blank with one of the answers below. When everyone gets to speak and the norms are followed so no one person dominates the discussion. What role is that?
caretaker
As a team member, you want to sharpen your vision, focus your energy on the project and have an objective view. Which of the components of system theory would best describe this?
clear view of your vision and assumptions
Examine the following photograph. Which graphic technique does this photograph predominantly use?
contrast
Which of the following is not a consideration when trying to vary font sizes and styles?
creating undue attention to unimportant text
Read the following sentence. Fill in the blank with one of the answers below. When the team begins to gather ideas and one person presents opposite arguments to any given idea, which role is dominating?
devil's advocate/critic
The healthy organization/team is both ____________and __________.
dynamic, fluid
Read the following sentence. Fill in the blank with one of the answers below. The ____________role is obvious when the environment is cordial and affirming.
inspirer
The communication process does not require . . .
interference
A consideration when creating and posting technical documentation is ⏤
keeping the corporate branding consistent
The process of adjusting the spacing between characters in a proportional font, usually to achieve a visually pleasing result is called⏤
kerning
Read the following sentence. Fill in the blank with one of the answers below. When a person begins to speak with authority on everything and seldom lets anyone else speak, which role is obvious?
know-it-all
In typography, which term refers to the space between lines?
leading
Of the four panes of the Johari Window - open, blind, hidden, and unknown - in which pane would you find name, sex, and age?
open
Rolling your eyes while congratulating someone.
opposites don't attract
Read the following sentence. Fill in the blank with one of the answers below. When the team has conflicts and one of the group members tries to mediate the situation, often with humor, what role is being portrayed?
peacemaker
The audience was smiling and applauding.
perfect match
The process of taking another person's work, ideas, or words, and using them as if they were your own is called⏤
plagiarism
Read the list below. interview transcripts, diaries Are these primary or secondary sources?
primary source
Read the list below. personal experience, recordings Are these primary or secondary sources?
primary source
As a team member, you want to keep a grip on your assumptions which might be flawed so that you can begin to think cooperatively as a team. What should you do?
reflect on underlying assumptions that affect your world view
Giving a "thumbs up" sign
replacement theory
Read the list below. diagrams, textbooks Are these primary or secondary sources?
secondary source
Read the list below. magazines, films Are these primary or secondary sources?
secondary source
Throughout the process of completing a task, it is important to practice ________________ and _______________ of the processes.
self-reflection, ongoing evaluation
Communication is the process of . . .
sending and receiving messages
Solid communication occurs when . . .
shared meaning is reached
Before accepting a speaking engagement, the speaker must know -
should know the purpose and topic for the presentation be
If I wanted to enhance my personal identity with the audience, I would likely try to -
show confidence and competence
You bought an X-box at a local store. You bring it home, take it out of the box, only to find that it is a "knock off," not a real X-box made by Nintendo. You are aggravated and pack the components back in the box. As you drive to the store to return the X-box, you are mulling over what you will say to the clerk. First, you need to calm down and think carefully. You know your audience is the clerk or manager at the store and your purpose is to get your money back. As you mull over the situation, you must determine which language style to use - technical, standard, or informal. What language style would be the best to use in your message?
standard language
One benefit of using Microsoft Office 365 over Microsoft Office package is⏤
the subscription ensures your system is always up to date
Examine the pie graph below. What is wrong with this pie graph?
there is no title and the labeling is missing
What is a problem that can occur when correcting orphans and widows?
too much blank space at the bottom of the page
You are planning to ask your parents to go to a friend's party. You are planning on how you will encode the message so that your parents say "yes." Before you could ask them, however, your friend shares with you that his parents will not be home. Omitting this fact from your request to your parents will increase the chances that you will be able to go. After thinking it over, you decide that omitting that small detail would not be that big of a deal. You decide to give your presentation to your parents without that information. Is your communication ethical or unethical?
unethical
The best way to start a presentation is -
with an engaging story, personal experience, or visual
If employees in my company were failing to turn in timesheets at the appointed time, my primary goal with the employees would likely be to -
Change what they do
An example of an app that provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard⏤
Cisco Meraki
If your goal is to contrast two or more sets of data, you would likely choose a⏤
Comparison Chart
If your goal is to display change over time, you would likely choose a⏤
Composition Chart
Read the scenario below. Micalia has been asked to listen to a presidential debate and explain the issues from all candidates. What type of listening should Micalia employ?
Critical
Read the scenario below. Ricardo is attending a panel discussion at the art museum for a presentation he will be making in his art history course. What type of listening should Ricardo employ?
Critical
Read the scenario below. Xavier is attending a Senate hearing during the Texas legislative session. The hearing is on education changes, and he is required to give a 5-minute update in his political science class. What type of listening should Xavier employ?
Critical
Read the scenario below. A political science class visited with the representative in the legislature before the session begins. The class members want the legislator to support a bill on tax reform. What type of listening does the class hope the legislator will employ?
Deliberative
Read the scenario below. LaChondra received a phone call inviting her to participate in a rally at the capitol. She was encouraged to take a stand for the cause. What type of listening did LaChondra employ?
Deliberative
If your goal is to show how variables are dispersed over time, you would likely choose a⏤
Distribution Chart
Read the scenario below. Aidan forgot his lunch when he set out for school. Once he got to school, he checked his pockets for change to buy something but found none. He stopped by the counselor's office to share his situation. What type of listening does Aidan hope the counselor will employ?
Empathic
Read the scenario below. Martin dropped his notebook when getting off the bus, and all his papers blew away in a wind gust, including his homework for math class. He relates the story to his teacher. What type of listening does Martin hope the teacher will employ?
Empathic
Read the scenario below. Ryan's dog had to have surgery. The dog had a few complications, which Ryan was sharing with his best friend. What type of listening should Ryan's friend employ?
Empathic
If you were trying to determine what an audience may already know about the topic, which of the following attributes might you be examining?
Ability
An example of an app that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments⏤
Amazon Web Services
Read the scenario below. Cheryl gave her father skybox tickets to the Dallas Cowboys game on Sunday. What type of listening/viewing might Cheryl's father employ?
Appreciative
Read the scenario below. Kristina is attending a concert by Los Lonely Boys this evening. What type of listening should Kristina employ?
Appreciative
Read the following scenario and determine which role is being played out. To be fair the manager chose a member from each division to be on the team. That is how Ben received his invitation. There is nothing that Ben has not done nor places he has not been. He loves to talk about them even when Ben is not the subject of conversation. Which role does this describe?
Attention Seeker
If you were analyzing your audience to determine who might be in favor of the topic on which you will be speaking and who might not be in favor, what characteristic of an audience might you be examining?
Attitude
Which of the following is an example of kerning applied?
B
An example of an app that brings secure content management and collaboration services together is⏤
Box
You are making a presentation to your principal for a fund drive at your school. You have carefully planned out all of your points; however, you are wondering about whether you should share some questionable information you saw on the news about the organization that would be running the fund drive. You decide to delve into the story to find some of the facts. The facts don't help your cause but likely will not hurt the cause either. You decide to present all the positives and the one negative piece of information. Is your communication ethical or unethical?
ethical
A false statement that damages another person violates . . .
ethics
Contrast may be achieved through⏤
font shifts from bold to italics
The speaker was energetic and waving his arms around during his presentation.
gestures
When constructing a table, most experts advise using shading rather than⏤
gridlines
Which of the following information about your audience would be least helpful in preparing your speech?
height and weight of each participant
