Professionalism in Health Care EAQ QUIZ

On the third day of a new job, a (MA) notices that a co-worker does not complete documentation on a timely basis. Which immediate action would be most appropriate in this situation?

Speak with the colleague to resolve the issue. A (MA) should get along with co-workers and easily resolve simple problems without involving the supervisor or senior manager. Therefore, speaking with the college to resolve the matter is preferred. However, there may be instances when suggestions or criticism might not be received favorable, in such situation, the (MA) can collect more evidence and report to the senior a manger or supervisor.

A (MA) is distracted by the ill-health of a partner. What is the best solution to deal with this problem?

Talk to the supervisor to sort of the problem. In case of distractions, the (MA) should talk to the supervisor so that he/she can suggest a good solution. Supervisors generally have experience in tackling situation such as that. It is unprofessional for the (MA) to avid patient care as a result of a distracted mind.

While working with a patient, a (MA) receives an important call form a family member. Wha is considered the best intervention by the (MA).

Ignore the call and call back later when not working or with a patient. It is unprofessional for (MA) to receive any calls/texting while working with a patient. It creates a negative impression for the patient that the (MA) is not concentrating on his/her work.

What is the most important use of a to-do list?

Prioritizing tasks into categories A to-do list is a useful method of prioritizing and organizing tasks into categories. The user can stay on task by check off tasks as they are completed.

How can (MA) stay updated about current medical trends?

Reading a current newsletter/magazine for (MA). (MA) must stay up to date on current medical trends. This done by attending education sessions and reading newsletter and magazines published for (MA).

Which terms refer to the process of working well with others to achieve mutual goals?

Teamwork Teamwork is the process of working well with other to achieve a mutual goal, even if it is not listed int he formal job description. Prioritizing is choosing which task needs to be completed first. Performance is how a person completes a task, and dependability is a characteristic indicating a person will do or complete what he/she agrees to.

Which guidelines describe effective teamwork?

There is shared responsibility for successes. effective teamwork includes shared responsibility for success. All members must support the decisions made. Effective teamwork does not require a 4-year college degree. Anyone can bring value to a team. All members not just the leader have input.

The hiring manager at healthcare facility assures the provider that a newly hired medical assistant has a character that will certainly uphold the facilities responsibilities as dictated by the Health Insurance Portability and Accountability Act (HIPPA) What does this mean about the (MA)?

The (MA) has respect for the privacy of the patient. HIPPA deals with the maintenance of patient's privacy and confidentiality of medical information. Thus the (MA) shows respect for the privacy of the patient.

A newly appointed office manager wants to make certain changes regarding appointment scheduling and meets with the provider to talk about the planned changes. Which is the reason for this office manager's action?

To ask the provider for guidance regarding the changes. The new manager should seek the provider when planning changes because the provider may know the office history and can provide guidance about how to move forward with any plans.

An externship student is asked to preform and electrocardiogram on a patient but does not remember where to place the leads. What will the (MA) student due in this situation?

Ask the supervisor to show him/her. If questions arise at any time, the student should ask the externship supervisor for assistance. Ignoring the request, guessing and preforming tasks incorrectly, or asking another (MA) to perform the task will not accomplish the goals of the externship.

A (MA) plans to apply for the Registered Medical Assistant (RMA) examination. Which organization's website should the (MA) visit to get complete information about the examination?

Association of American Medical Technologist. To obtain information about the (RMA) exam, the medical assistant should visit the website of the (AMT).

What is a (MA) encouraged to become upon graduation from an accreted medical assistant program?

Certified/Registered Medical Assistants are not licensed. Those who graduate from an accreted program are encouraged to become certified or registered but are not automatically endorsed as credentialed.

Which is a requirement for obtaining a medical assistant certification?

Examination (MA) that have completed an accredited medical assistant program can take the national certification examination. After successfully completing the examination, they will be a certified medical assistant. Sending in transcripts and a reference letter are activities related to applying for an employment position. Obtaining patient care hours is a requirement for admission to a physician assistant program.

What contributes to an unprofessional physical appearance of a student?

Facial Piercings It is unprofessional for a (MA) to wear a facial piercing in a clinic during working hours. the (MA) can apply moderate makeup and can also wear one earing per earlobe. clear or no nail polish can be worn by a (MA) working in a clinic.

Dependability, tolerance, and honesty are important ________ for the medical assistant.

Characteristics Characteristic such as dependability, tolerance and honesty are important for the (MA) to have. These traits will help the MA preform job duties competently. Skills are tasks that the MA can perform, and competencies are how the skills should be performed. Duties are the tasks assigned to the (MA).

What are some physical characteristics of a well-groomed professional?

Clean, neat hair Clean, conservative nails Subtle cosmetic makeup Good grooming is an essential part of professional appearance. Makeup can enhance a person's appearance but should be conservative and subtle. The hair should be clean, neatly styled, and off the collar. Nails should be conservative length. Long nails pose a danger to the patient and the (MA). Muted or bright shade of nail polish should be applied rather then dark shades. Perfume and aftershave cologne can affect some patients who are allergic to them. Therefor professionals should avoid it.

A (MA) working in a pediatric medical office has been asked by her supervisor to speak to a young patient who has just bene diagnosed with diabetes. The (MA) also has diabetes and feels honored that her supervisor trusts her with such an important task. Which characteristic of the (MA) likely inspired the supervisor to assign such a task?

Dependability The (MA) likely shows a great deal of dependability to her supervisor. A dependable person can be relied on and will follow through when asked to do something.

which term best describes a (MA) who completes assignments or task on time accurately?

Dependable Dependable (MA) complete assignments and tasks on time and accurately. A tactful person has the ability to speak or act without offending others. certified means someone trained in a area. Moral describes a person's set of beliefs regarding right and wrong.

a (MA) is assigned a set of tasks at the beginning of the workday and must complete them by the end of the day. What task should be prioritized over other's?

Emergency Patient Care Emergency Patient Care is the most prioritized work on the list. it can be categorized as a must be done job, even though an assigned job for the (MA) is pending. An assigned job is always necessary to be done as well. However, when an emergency condition rises, it becomes a should be done job. Reception work is always a "should be done" and Supplies is not an emergency either.

When a clinical (MA) completes his/hers own day's work, what is the best thing to do for the rest of the workday?

Help in the reception area. The (MA) can help the receptionist if her or she is done with the day's work. It reflects on the professional character of the (MA) to leave for the day or to rest in the waiting area during working hours. A (MA) must never take the place of a provide in the absences of a provider. This action from the (MA) is illegal and risky for the employee because it may lead to termination of employment.

While talking to a diabetic patient, a (MA) says, "good morning. Your tests reveal that you are suffering from hypoglycemia. A good way to manage that and prevent it in the future is with a careful diet. We can offer some resources to assist you in understanding proper diet if you'd like."

Highly professional language forms the medical assistant. The statement for the (MA) reflects the courteous nature of the professional. The use of highly professional words Sucha hyperglycemia is evident from, the speech of the (MA). However, it would been more effective for the (MA) to convey the same information to the patient in a simple way to help the patient understand the situation.

What is the perceived characteristic of a person that leads to the belief that the individual can be trusted?

Honesty Honesty is the perceived characteristic or a person that leads to the belief that the individual can be trusted. Courtesy is shown by kind words and compassion but does not indicate honesty. Thoughtfulness can also indicate empathy but not necessarily honesty. Certified can mean qualified but not necessarily honest.

A professor explians to the student the roles responsibilities of a (MA). Which statement made by the professor is true?

Honesty and integrity are important values for the (MA). (MA) play an important role in the healthcare system. Honesty and integrity are important values for the (MA) Personal ethics and morals will influence the work of a (MA), depending on the situation. At time the 9MA) will assume the role of the patient advocate and speak up for the rights of patient.

A (MA) observes during an externship that the supervisor preforms a procedure differently form the way that the (MA) school had been taught in the classroom. How should the extern respond to the situation?

Listen and learn from the supervisor and staff at the externship site. When a supervisor preforms a procedure differently, then the student (MA) should listen and learn from the staff and supervisor. This ensures that the student (MA) maintains proper behavior during the externship. Arguing with staff and supervisors will create wrong impression of the student.

The (MA) is a professional. Being professional means what?

One behaves according to ethical standards. Professionalism requires the (MA) to be responsible and ethical to have a positive attitude. a professional (MA) is flexible and helpful and preforms within the scope of the practice. He/She is not late to work and does not have a negative attitude or refuse to help colleagues.

Having a professional image means what?

One cares about how one presents himself or herself to the patient. A professional image means that one cares about how one is viewed by patients. Ones uniform should be clean and neat. One should maintain good posture. Gum should not be chewed, or food eaten in front of patients.

If one completes assignments or task on time and accurately, what is that person said to be?

Reliable Reliable (MA) complete assignments or tasks on time and accurately. tactfulness refers to being able to speak appropriately. Morality concerns one's own personal beliefs. Being certified means one has taken one of the national certification exams and passed.

A (MA) witness a collogues taking a medication from the offices drug storage closet without proper authorization. Which action is taken by the (MA) will prove his or her loyalty toward the organization?

Report the incident to the supervisor. The best action is to report the issue to the supervisor privately. Then he will talk to the (MA's) collogues and will resolve the issue accordingly. Reporting the issue to staff member will not help the situation but would aggravate biases between he (MA) and the colleague.

Which quality demonstrates being trusted or depended upon?

Responsibility Doing what is best for the medica practice displays responsibility. Having a positive attitude and tact and being a leader are also important and to lead to responsibility. A responsible person puts the needs of the practice first.

A patient who had just undergone a chest x-ray asks the medical assistant in the office, "when can I expect the radiography reports?"

"I will find out about it and let you know." In order to maintain a polite and professional tone with the patient, he (MA) should let the patient know that her/she will check on the status of the report and will le that patient know. The (MA) should not share the results with patient, because that is outside the bounds of (MA) job, the provider should always share the results.

As a (MA) is leaving the office after completing a shift, a patient asks about appointment scheduling, which statement by the (MA) is MOST appropriate?

"Please give me some time to schedule your appointment. The (MA) should always show respect, concern and be willing to help patients at any time. The (MA) should ask the patient to allow some time to schedule an appointment. Neither the (MA) nor any other healthcare professional should ever say "Its not my job". this is unprofessional.

A patient with terminal cancer has a friend who is not listed on the patient's information but who requests information about the patient's condition. How should the (MA) respond to this person?

"Unfortunately, that information cannot be disclosed, as per the guideline set forth by HIPPA. I am sorry that I cannot be more helpful." When a person requests information the (MA) should check the list of persons permitted to know the information. If the person is not listed among the permitted individuals, then he or she should never be given the patients information.

What is the best approach for a (MA) to use when consulting a supervisor regarding an erroneous act?

Admit to the error. Admitting the error is always best. The supervisor will appreciate the honesty and restrain the (MA) to avoid similar Erros in the future. Supervisors are busy people attending to a variety of issues; hence it is not advisable to approach them for small issues that can be resolved by the (MA).