Project Management

After the plan is approved and project work begins, Tara's boss is not happy about a project delay for an upgrade. The vendor thought Tara's team would do the upgrade, and Tara thought the vendor would do it. What was missed in this situation? A. An assumption was not identified. B. A risk to the project was not identified. C. A deliverable was not identified. D. Success criteria were not defined for the upgrade deliverable.

A. An assumption was not identified.

Rudolph, the project manager, is trying to obtain customer approval of project deliverables. It is taking longer than he anticipated because the customer wants to discuss the results. What is the most likely reason for these delays? A. The success criteria aren't clear and quantifiable. B. The testing process is flawed. C. The deliverables are truly not acceptable. D. The customer isn't sure what they want.

A. The success criteria aren't clear and quantifiable.

What are three key components of a project kickoff meeting? A. introductions, project summary, and key deliverables B. introductions, detailed project dates, and brainstorming C. stakeholder expectations in technical detail, key deliverables, and task assignments

A. introductions, project summary, and key deliverables

Several stakeholders for a project disagree on the priorities of many project objectives. Who would you ask first for help resolving this issue? A. the project sponsor B. the most outspoken stakeholder in the disagreement C. the project customer D. a functional manager

A. the project sponsor

Self-regulation is one aspect of emotional intelligence. Which statement shows self-regulation when talking with a team member? A. "You look upset. Can I help you with anything?" B. "I'm late for a meeting. Can we talk in an hour so you have my full attention?" C. "Can't you see I'm really busy? I can't talk with you now."

B. "I'm late for a meeting. Can we talk in an hour so you have my full attention?"

Project objectives help you flesh out a project by _____. A. identifying constraints on the project B. identifying the work that needs to be done C. defining project scope D. describing the challenges the organization faces

C. defining project scope

Which technique would you most likely use to gather valid requirements and get buy-in from various departments? A. observation B. reverse-engineering C. focus groups D. questionnaires

C. focus groups

Banton is defining his project deliverables. Which statement describes what a project deliverable is? A.Deliverables are delivered only at the end of a project. B. Deliverables must be tangible. C. Deliverables are the same as the project milestones. D. Deliverables are the results that the project delivers and help define the project scope.

D. Deliverables are the results that the project delivers and help define the project scope.

Ramesh is creating objectives for his project. Which SMART step will help him identify actual progress? A. Specific B. Time-Based C. Attainable D. Measurable

D. Measurable

What is a characteristic of project leadership? A. Project leaders can select the people on their project team. B. Project leaders work on fixed-scope projects. C. Team members may come and go. D. Project leaders have positions of power.

c. Team members may come and go.

How would you describe the importance of adaptability to a high-performing team? A. It helps the team keep a positive outlook. B. It helps overcome unexpected situations. C. It helps team members trust one another.

B. It helps overcome unexpected situations.

How would you define a vision statement? A. It outlines the targets used to assess the progress of a project. B. It is a compelling description of the post-project future state. C. It describes the intended results of the project work. Submit

B. It is a compelling description of the post-project future state.

Sakait has done some extra work to appease a client. Now the client is asking her to do one more task, which is significant and not part of project scope. What should Sakait do? A. Sakait should modify the scope statement to include the request. B. Sakait should tell the client the task is not within scope and add the task using the change control process. C. Sakait should do it, since she has done extra work already. D. Sakait should simply not do it.

B. Sakait should tell the client the task is not within scope and add the task using the change control process.

What is the best way to motivate team members using the four key motivators? A. Put primary focus on purpose as a motivator. B. Use incentives based on the dominant motivator of each person. C. To be fair, use the same incentives for everyone. D. Use all four motivators with each team member.

B. Use incentives based on the dominant motivator of each person.

Your boss has asked you to be the project manager of an approved software implementation project. Which project document identifies your authority and responsibilities? A. a statement of work B. a project charter C. a project scope statement D. a job description

B. a project charter

Why should project leaders be transparent and share their reasoning for decisions they make with their team? A. It shows the team they are appreciated. B. It helps team members feel empowered to take risks. C. It builds trust on the team.

C. It builds trust on the team.

Krisha is gathering information on her stakeholders, such as department names, factors that motivate them, who they listen to, and their contributions on the project. What is this document called? A. a project charter B. a stakeholder list C. an executive analysis D. a stakeholder analysis

D. a stakeholder analysis

Which option is an example of relatedness? A. making a difference B. choosing what we spend our time on C. succeeding on a project D. networking

D. networking

Your client has asked for a project that will fix productivity concerns with the customer service department. After asking "why" several times, you are able to determine the cause and create a _____. A. project charter B. project goal C. statement of work D. problem statement

D. problem statement

You are the project manager for a healthcare system implementation project. The sponsor has asked you to create a project definition. What will the sponsor use this document for? A. to tell the project team what work to do B. to create the project plan C. to create the project charter D. to decide whether to approve the project

D. to decide whether to approve the project

Part of a project leader's job is to support a team through each stage of team development. What can you do to accelerate through the "storming" phase? A. Facilitate meetings and provide coaching. B. Delegate the leadership work. C. Step back and let the team do their work. D. Describe the project vision, milestones, and key deliverables.

A. Facilitate meetings and provide coaching.

As part of the project definition, Bisa identifies risks for the project. What is the purpose of doing this during project initiation? A. so management can decide whether the risks are serious enough to warrant denying the project B. so you have an idea of the accuracy with which you can estimate work, cost, and schedule C. so you can prepare a risk management plan before getting approval to begin planning D. so management can determine the amount of contingency funds to set aside

A. so management can decide whether the risks are serious enough to warrant denying the project

Why is it important to document the project scope? A. to remind stakeholders what they agreed to and to prevent scope creep B. because it's needed for project contracts C. To inform people outside the project why the project is happening D. because it's a standard project management deliverable

A. to remind stakeholders what they agreed to and to prevent scope creep

You are managing a project that is implementing a new financial system. You need to include some of the finance department's resources on the team. Which stakeholder should you approach? A. the financial people you need on the team B. a functional or line manager C. the project customer D. the project sponsor

B. a functional or line manager

Your team has identified possible strategies for a project. The team is now evaluating them using a decision matrix. What is the purpose of weighting the objectives? A. indicating whether the strategy fits the culture of the organization B. identifying the importance of each objective C. flagging whether the strategy's risks are acceptable D. specifying whether the objectives are must-haves

B. identifying the importance of each objective

Team members are often motivated by intrinsic motivation factors. What is an example of an intrinsic motivation factor? A. knowing they might get promoted if they do a good job B. knowing their work makes a difference to the project C. knowing they will get a bonus at the end of the project Submit

B. knowing their work makes a difference to the project

Effective leaders can flex their leadership style. When would you want to use a servant leadership style? A. when you work with inexperienced team members B. when you are in a collaborative organization C. when your organization has a top-down management style

B. when you are in a collaborative organization

The sponsor of Project T5 assigned you as the project manager, and the project has already been approved. What is the first thing you need to do as the project manager? A. Create the project charter. B. Define the project. C. Review what has been done and complete any tasks not addressed.

C. Review what has been done and complete any tasks not addressed.