Project Management Chapter 10

wiki

A Web site that enables anyone who accesses it to contribute or modify content

project archives

A complete set of organized project records that provide an accurate history of the project

communications management plan

A document that guides project communications

d

A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members. a. 2 b. 3 c. 10 d. 5

SharePoint portal

A tool that allows users to create custom Web sites to access documents and applications stored on shared devices

a

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with? a. Call Phil in for a private meeting to appreciate his work. b. Have top management and the other teams in the company award Phil. c. Call a team meeting to praise Phil for his work on the project. d. Announce Phil's accomplishment on the company Web site.

blogs

Journals on the Web that allow users to write entries, create links, and upload pictures, while readers can post comments to journal entries

b

Managing communications is part of the _____ process of the project communication management. a. monitoring and controlling b. executing c. closing d. planning

Google Docs

Online applications offered by Google that allow users to create, share, and edit documents, spreadsheets, and presentations online

forecasts

Predictions of future project status and progress based on past information and trends

lessons-learned report

Reflective statements written by project managers and their team members to document important information they have learned from working on a project

progress reports

Reports that describe what the project team has accomplished during a certain period of time

status reports

Reports that describe where a project stands at a specific point in time

b

Research has indicated that in a face-to-face interaction, _____ percent of information is through body language. a. 75 b. 58 c. 7 d. 35

a

Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 b. 2 c. 3 d. 4

a

Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? a. Short face-to-face meetings b. E-mails c. Telephone conversations d. Reading reports from other team members

c

____ predict future project status and progress based on past information and trends. a. Progress reports b. Status reports c. Forecasts d. Project updates

c

_____ are a complete set of organized project records that provide an accurate history of the project. a. Project notes b. Project plans c. Project archives d. Forecasts