Project Management Chapter 9

d. responsibility assignment matrix

A ______ maps the work of a project, as described in the WBS, to the people responsible for performing the work. a. project organizational chart b. work definition and assignment process c. resource histogram d. responsibility assignment matrix

c. histogram

A staffing management plan often includes a resource ______ , which is a column chart that shows the number of resources assigned to the project over time. a. chart b. graph c. histogram d. timeline

c. affiliation

According to McClelland's acquired-needs theory, people who desire harmonious relations with other people and need to feel accepted have a high ______ need. a. social b. achievement c. affiliation d. extrinsic

d. physiological

At the bottom of Maslow's pyramid or hierarchy of needs are ______needs. a. self-actualization b. esteem c. safety d. physiological

A popular tool for determining personality preferences

Myers-Briggs Type Indicator (MBTI)

Charts that show Responsibility, Accountability, Consultation, and Informed roles for project stakeholders

RACI charts

A model that describes five stages of team development: forming, storming, norming, performing, and adjourning

Tuckman model

a. forming, storming, norming, performing, and adjourning

What are the five stages in Tuckman's model of team development, in chronological order? a. forming, storming, norming, performing, and adjourning b. storming, forming, norming, performing, and adjourning c. norming, forming, storming, performing, and adjourning d. forming, storming, performing, norming, and adjourning

b. resource leveling

What technique can you use to resolve resource conflicts by delaying tasks? a. resource loading b. resource leveling c. critical path analysis d. overallocation

d. Social Styles Profile

Which of the following is not a tool or technique for managing project teams? a. observation and conversation b. project performance appraisals c. conflict management d. Social Styles Profile

a. resource estimating

Which of the following is not part of project human resource management? a. resource estimating b. acquiring the project team c. developing the project team d. managing the project team

a. Intrinsic motivation

______ causes people to participate in an activity for their own enjoyment. a. Intrinsic motivation b. Extrinsic motivation c. Self motivation d. Social motivation

b. Referent

______ power is based on a person's individual charisma. a. Affiliation b. Referent c. Personality d. Legitimate

Using punishment, threats, or other negative approaches to get people to do things they do not want to do

coercive power

A conflict-handling mode in which decision makers incorporate different viewpoints and insights to develop consensus and commitment

collaborating mode

Using a give-and-take approach to resolve conflicts; bargaining and searching for solutions that bring some degree of satisfaction to all the parties in a dispute

compromise mode

Facing a conflict directly using a problem-solving approach that allows affected parties to work through their disagreements

confrontation mode

People who fill in for project managers in their absence and assist them as needed

deputy project managers

Listening with the intent to understand

empathic listening

Using one's personal knowledge and expertise to get people to change their behavior

expert power

An approach that causes people to do something for a reward or to avoid a penalty

extrinsic motivation

Using a win-lose approach to conflict resolution to get one's way

forcing mode

Conformance to the values or ethical standards of a group

groupthink

A pyramid structure illustrating Maslow's theory that people's behaviors are guided or motivated by a sequence of needs

hierarchy of needs

An approach that causes people to participate in an activity for their own enjoyment

intrinsic motivation

Getting people to do things based on a position of authority

legitimate power

Matching certain behaviors of another person

mirroring

A specific type of organizational chart that shows which organizational units are responsible for particular work items

organizational breakdown structure (OBS)

A state in which not enough resources are available to perform the assigned work during a given time period

overallocation

The ability to influence behavior to get people to do things they would not otherwise do

power

A relation of harmony, conformity, accord, or affinity

rapport

Getting others to do things based on a person's own charisma

referent power

A column chart that shows the number of resources assigned to a project over time

resource histogram

A technique for resolving resource conflicts by delaying tasks

resource leveling

The amount of individual resources an existing schedule requires during specific time periods

resource loading

A matrix that maps the work of a project, as described in the WBS, to the people responsible for performing the work, as described in the organizational breakdown structure (OBS)

responsibility assignment matrix (RAM)

Using incentives to induce people to do things

reward power

Deemphasizing or avoiding areas of differences and emphasizing areas of agreement

smoothing mode

A document that describes when and how people will be added to a project team and taken off it

staffing management plan

People responsible for managing the subprojects of a larger project

subproject managers

An approach in which the whole is greater than the sum of the parts

synergy

Building individual and group skills to enhance project performance

team development

Retreating or withdrawing from an actual or potential disagreement

withdrawal mode