Psych Final

Which of these represents the first step in Kotter's Change Model?

Establish a sense of urgency

Which of the following is an element of sociocultural forces?

Ethics

"If it ain't broke, don't fix it" characterizes the transformational leader. T/F

False

According to research, most managers spend the largest portion of their day reading and writing. T/F

False

Functional structures initiated horizontal team-based structures that provided faster information sharing, coordination, and integration between the formal organization and profit-oriented projects and programs. T/F

False

Neutralizers of leadership are usually helpful to leaders. T/F

False

On a very basic level, one person changing the behavior of another is motivation. T/F

False

Organizational design refers to the constant shifts that occur within an organizational system. T/F

False

Research on conflict and team suggests that conflict is bad for a team and that it will inevitably bring the team down and cause them to spiral out of control and off track. T/F

False

Structural intervention is best used when team members are willing to acknowledge the cultural differences and learn how to work with them. T/F

False

Unrelated to the concepts of authority and leadership is the concept of power. T/F

False

During which stage in group development, emphasis is usually placed on making acquaintances, sharing information, testing one another, and so forth?

Forming

In which stage the team is mainly focused on similarities and the group looks to the leader for structure and direction?

Forming

Which of the following is the most used organizational design?

Functional structure

When one person or group desires a different outcome than others do, which type of conflict can occur?

Goal conflict

An intermediate criterion of group effectiveness is expressed in all but which of the following?

Group competitiveness

Personal abilities, traits, and skills are examples of which of the following factors why organizations have conflict?

Individual differences

_______ conflict is conflict within one person.

Intrapersonal

Situations where it is unclear exactly where responsibility for something lies reflects which of the following factors why organizations have conflict?

Jurisdictional ambiguities

In which interpersonal role do managers establish and maintain contacts outside the vertical chain of command?

Liaison

Which of the following profile of an organization emphasizes delivering value, competing, delivering shareholder value, goal achievement, driving and delivering results, speedy decisions, hard driving through barriers, directive, commanding, and getting things done?

Market Culture

ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures?

Mechanistic

______ organizational structures are best suited for environments that range from stable and simple to low-moderate uncertainty.

Mechanistic

In which of these roles, managers are constantly scanning the environment for information, talking with liaison contacts and subordinates, and receiving unsolicited information, much of it because of their network of personal contacts?

Monitor

In an organization, office size and its placement communicates certain messages about the individual. This is an example of which of the following?

Nonverbal communication

Cassandra is part of a team at ABC Products. She finds that her team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control. Cassandra's team can be described as operating at which stage of group development?

Norming

Which of the following is the most prevalent type of communication?

Oral Communication

Which of these is known for its efficiency and immediacy?

Oral communication

Which of these is perhaps the most common way of depicting the formal organization?

Organizational chart

ABC Motors, a car manufacturing company, is organized in four divisions according to the four different models of the vehicle that they produce. Which of the following best describe the structure at ABC Motors?

Product structure

In a conflict situation, which of the following is a constructive and active response?

Reaching out

Which of these occurs when two or more groups depend on one another for inputs?

Reciprocal interdependence

According to the environment-industry-organization fit model, Cell 3 represents which of these environments?

Simple-unstable environment

When Maria suggests a product modification to a supplier of her company, she is performing which of these roles according to Mintzberg?

Spokesperson

Which of the following is NOT a success factor for having strong collaboration skills?

Surface-level diversity

_______ groups tend to be less permanent.

Task

Which of these groups are classified as formal?

Task and Command

Which of these refers to significant shifts in an organizational system that may cause significant disruption to some underlying aspect of the organization, its processes, or structures?

Transformational change

According to the authors of the 2018 annual Global Risks Perception Survey (GRPS), which of these requires organizations to proactively change or it will end up being changed by external circumstances?

Transformative resilience

Culture change, among the most difficult kinds of changes to create within an organizational system, often involves reshaping and reimagining the core identity of the organization. T/F

True

Depending upon its nature, conflict can either be functional or dysfunctional in work situations. T/F

True

Followers who are poor performers tend to cause leaders to be less warm in their relationship and to be more directive. T/F

True

Functional organizations are referred to as pyramid structures since they are governed as a hierarchical, top-down control system. T/F

True

In Fiedler's contingency model of leadership situational favorableness refers to the degree to which a leader can control and influence the group process. T/F

True

Jurisdictional ambiguities refer to situations where it is unclear exactly where responsibility for something lies. T/F

True

Much of the goal-related effort produced by an organization is directly attributable to political processes. T/F

True

The core traits such as drive, honesty, and self-confidence are considered to be preconditions that endow people with leadership potential. T/F

True

The difference of direct versus indirect communication, in managing multicultural teams, can cause conflict because, at the extreme, the direct style may be considered offensive by some, while the indirect style may be perceived as unproductive and passive-aggressive in team interactions. T/F

True

The quality of intergroup performance is affected by the extent to which all parties to the interaction can meet these requirements. T/F

True

The right to seek compliance by others is represented by authority. T/F

True

When a group is seen as being highly instrumental to achieving personal goals, individuals will typically submit to the will of the group. T/F

True

When all the problems have been "worked out," a typical American experiences real satisfaction. T/F

True

When an organization decentralizes, it leads to a more participative structure and leads to improved communication in the organization. T/F

True

When two groups intersect, intergroup behavior occurs. T/F

True

Which of the following refers to a situation where the more interconnected subunit A is with other subunits in the organization, the more central it is?

Work flow centrality

The extent to which individual members of a group are motivated to remain in the group is the definition of group ________.

cohesiveness

When a formal group permanent, it is usually called a(n) _______ group.

command

On the basis of the resource _______ model, we can analyze intergroup political behavior by examining how critical resources are controlled and shared.

dependence

While the ____ role describes managers who initiate change, the ____ role depicts managers who must involuntarily react to conditions.

entrepreneur; disturbance handler

An organization's external environment is also referred to as the

general environment.

Individuals who are assigned a boundary-spanning role between two groups or departments are _________.

integrators

When person A has power over person B because A controls pay raises and promotions that B wants, _______ power exists.

reward

The common corporate practice of pay ______ is one good example of controlling access to information.

secrecy

Weber proposed all of these elements of bureaucracy that serve as a foundation for determining an appropriate structure EXCEPT:

structural change.

According to the path-goal leadership model, when a task is seen as boring, stressful, or unpleasant, the most appropriate dimension of leader behavior is:

supportive leadership

Two important group outcomes or consequences of the interactive process that unfolds between a leader, follower, and the situation include:

task performance and group maintenance

With respect to leadership, what statement best reflects the impact of a leader who is located apart from his or her subordinates?

the distance becomes a neutralizer of leader behavior

Research evidence on the managerial grid supports which of the following statements?

there is no universally effective style of leadership

When organizations face a turbulent environment, intense competition, and the need to move fast, the most appropriate leadership would be:

transformational

Which of the following represents is one of the most difficult kinds of changes to create within an organizational system?

Culture change

The final phase of an Appreciative Inquiry (AI) practice, ______, occurs as employees put into practice the plans they have developed.

Destiny

Managers, across industries, spend about _____% of their time in verbal interaction.

75

In a conflict situation, which of the following is a constructive and passive response?

Adapting

Which of the following is a condition conducive to political behavior in organizations?

All of the above Ambiguous goals Limited resources Changing technology and environment Organizational change

According to research, which of the following is true about the relationship between diversity in managers and innovation?

At companies with diverse management teams, openness to contributions from lower-level workers and an environment in which employees feel free to speak their minds are crucial for fostering innovation.

According to Thomas, in which stage of the conflict process, parties to a conflict attempt to implement their resolution mode by competing or accommodating in the hope of resolving problems?

Behavior

Which of the following describe virtual structures?

Boundaryless

The ability to view situations from more than one cultural framework refers to which of these?

Cognitive complexity

Which stage of Thomas' conflict process is the problem-solving and strategy phase?

Conceptualization

Which of these focuses on the extent to which person B has other sources of power to buffer the effects of person A's power?

Counter power