Pysch Mid term

Which of the following statements is most likely to be true of the ideal self?

A. Most people create an ideal self that is unrealistic and unattainable.

Which of the following statements is true of nonverbal communication?

A. Nonverbal gestures can cause miscommunication if they are not recognized by a speaker or listener.

Which of the following can be seen as a large game in an organization that contains many combinations of games?

A. Office politics

_____ reflects the positive side of human relations by allowing others to see what feelings and thoughts you really have.

A. Self-disclosure

Which of the following is the most difficult job skill to teach an employee?

A. The ability to communicate well with others in a professional role

Which of the following best defines the term "self-efficacy"?

A. The confidence an individual has in his or her ability to deal with problems

Identify a true statement about how pessimists cope with problems.

A. They tend to conclude that solutions to their problems do not exist.

According to Richard Boyatzis, what is the most common mistake made by people who want to improve their emotional intelligence (EI)?

A. They think that knowing more about an issue will make their skills better.

In the context of international values, identify a value stressed by the values system of the United States.

A. Tolerance for uncertainty in work

Sydney needs to pay the rent for her apartment. She also needs to buy a new laptop to work on her college thesis. She is conflicted about which action to take, as taking either action would restrict her ability to perform the other. In this scenario, Sydney's internal conflict has resulted in:

A. cognitive dissonance.

When people say that someone is "real" or "seems real," they are usually saying that the person:

A. is good at self-disclosure.

An assumption underlying Maslow's theory is that:

A. needs that are not yet satisfied will motivate or influence a person's behavior.

Morale is defined as the:

A. overall mood of an individual or group, based on attitudes and satisfaction.

_____ refers to the emotional weather within an organization that reflects the norms and attitudes of the organization's culture and affects worker morale, attitudes, stress levels, and communication.

B. Organizational climate

Identify the esteem need.

B. Recognition from peers and colleagues

What is unconditional positive regard?

B. The acceptance of individuals as worthy and valuable regardless of their behavior

Which of the following is a defining characteristic of people with spatial intelligence?

B. They have a knack for seeing how elements fit together.

What did Elton Mayo discover from the Hawthorne Experiment?

B. Workers performed better because someone was paying attention to them, which was more than what they were accustomed to receiving at work.

An attitude is best described as:

B. an evaluation of people, ideas, issues, situations, or objects.

The values of _____ were most affected by radio networks.

B. pre-baby boomers

Which of the following best describes an informal group?

A. A group that tends to form around common interests, habits, and personality traits

In the context of defensive behaviors, which of the following defense mechanisms involves a person bringing up something totally unrelated simply to sidetrack attention from the real issues or issue?

A. Creating a distraction

Danica wants to excel as a student. However, she gets a D in her term exam. This shows that:

A. Danica's real self and ideal self are not very close.

_____ describes the likelihood that if a person tries to perform better, that will really be the result.

A. Expectancy

Which of the following is an example of nonverbal communication?

A. Gestures

Which of the following helps in clearing up assumptions and hunches about others?

A. High self-awareness

Which of the following statements is true about status?

A. It comes from a variety of different sources.

Which of the following statements is true of an intrinsic reward?

A. It is the internal feeling of satisfaction one gets from one's job.

_____ are the worth or importance you attach to different factors in your life.

A. Values

In the context of proxemics, Americans typically preserve the first bubble of space for:

A. romantic partners.

2. Which of the following is a reason for the widespread anti-American sentiment in the global marketplace?

Americans appear to use poor human relations skills while engaging in business with other cultures.

Which of the following best defines a grapevine?

B. A network within an organization that communicates incomplete but somewhat accurate information

_____ will often spend a great deal of time and energy discussing with followers to get information about what decisions should be made for the good of the organization.

B. Consultative leaders

Which of the following steps should you take to control your anger?

B. Examine the damage your anger has caused

Which level of self-disclosure identified by John Powell represents real communication?

B. Gut-level communication

Which of the following psychologists suggested that there are eight separate areas in which creative people put their perceptiveness to work?

B. Howard Gardner

Which of the following is true about the Johari Window?

B. It is a technique designed for self-understanding that illustrates the ways of relating to others.

Identify a true statement about nonverbal communication.

B. It is displayed through the body language of a speaker.

Which of the following is a step toward achieving high self-esteem?

B. Making a list of one's greatest talents

____ and the achievement of an organization's objectives are the two goals of the study of human relations.

B. Personal development and growth

Seeing yourself as being efficient in a particular field is an example of:

B. self-concept.

Which of the following is a disadvantage associated with conformity?

C. Groupthink

_____ is primarily based not on what you know, but who you know in the organization.

C. Networking power

_____ stated that management is about human beings, and its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.

C. Peter Drucker

In the context of attitudes and job satisfaction, which of the following working conditions helps improve job attitudes?

C. Rewards that are in line with an individual's ambition

How does the open pane in the Johari Window increase in size?

C. The pane size increases with your desire to be known and understood.

Identify an accurate statement about red flag words.

C. They usually bring about a negative emotional response in the listener.

Nonconversation is a way to describe the amount of actual conversation in:

C. cliché conversation.

A system of shared values throughout any given company or other organization is known as:

C. corporate culture.

Everyone has some notion of what he or she would like to become. This vision is known as one's:

C. ideal self.

Leadership is best defined as the ability to:

C. influence people toward the attainment of goals.

In the context of the eight forms of intelligence, a kinesthetically intelligent person will most likely excel at

C. martial arts.

When people form groups just because they tend to form close ties with people they see frequently, such as people they work with, they are attempting to fulfill their _____.

C. proximity needs

The bottom right pane in the Johari Window is the:

C. unknown pane.

Which of the following is an example of nonconversation?

D. "How is your family doing?"

What is meant by task significance?

D. A worker's perception that the task directly affects other people's work or lives

_____ coined the term "inferiority complex."

D. Alfred Adler

Which of the following is a characteristic that most happy people have in common?

D. An outgoing personality

Which of the following is a step to arrive at an authentic, effective style of self-disclosure?

D. Avoiding very personal disclosures

Which of the following is an example of a hygiene factor?

D. Good relations with the supervisor

Identify an accurate statement about human relations.

It includes a desire to understand others and their talents and abilities.

Which of the following is a characteristic of a formal group?

It is governed by official rules and unspoken norms.

_____ is the willingness to make an effort toward accomplishment.

Motivation

In the context of the characteristics of happy people, identify a true statement about people with a positive attitude.

They tend to look at the bright side even in problem situations

3. People who belong to the sandwich generation:

find themselves squeezed for time and finances.

According to Herzberg's two-factor theory, hygienes:

include a person's desire to avoid unpleasant working conditions

A person high in _____ intelligence is most likely to enjoy dealing with brain teasers.

logical

The distance of physical space that you maintain between other people and yourself is known as _____.

proxemics

Which of the following best describes hidden agendas?

D. Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group

Which of the following statements is true of intelligence?

D. Intelligence comes in many forms that are reflected in various abilities and talents.

Which of the following statements is true of group dynamics?

D. It is a cornerstone in the study of human relations.

Which of the following statements is true about conditional positive regard?

D. It means parents' provision of positive regard, praise, and approval depend upon their children behaving in ways that they think are correct.

Which of the following statements forms the cornerstone of Total Quality Management (TQM)?

D. The process of whatever happens in an organization is more important than the product.

Identify the statement that accurately describes the hidden pane in the Johari Window.

D. This pane contains information and feelings that you are aware of but hide from other people.

When she is at work, Sara prefers having lunch with two of her colleagues because she likes to be identified as part of a group. In this case, Sara is trying to fulfill a(n):

D. affiliation need.

While having dinner with his friends in a crowded restaurant, Michael consciously ignores the noise around him. He makes an attempt to pay attention to his friends' discussions. In doing so, Michael is engaging in:

D. selective listening.

People typically filter the messages they receive because:

D. sometimes they want something to be true so badly that they interpret the message to make it true.

The generation of Americans born between 1946 and 1964 is referred to as:

D. the Baby Boomers.

Self-efficacy is:

D. the confidence an individual has in his or her ability to deal with problems.