Quiz 1
When you're getting started with AppExchange, a best practice is to: A.Install apps of interest right away. B.Request the top 3 apps from each department. C.Develop a plan, including budget, timing, and key department use cases. D.Install apps directly into production.
C
Aside from Trailhead, where is the best place to learn more about Salesforce development? A.Salesforce Help & Training B.Salesforce.com C.Salesforce Developers portal D.There is only Trailhead
C
When identifying processes to bring into Salesforce, look for: A.Manual processes with numerous steps B.Email-driven processes C.Teams using spreadsheets to run the business D.Documents shared on local directories E.All of the above
E
How does the metadata-driven architecture support declarative development? A.It allows the platform to auto-generate basic components for your org's customizations, like dialogs and forms B.It inherently simplifies your org's data model C.It gives your users access to more data than they'd have under a different architecture D.It entirely removes the need for programmatic development in Salesforce
A
How does tracking metadata changes in a release help you avoid problems when you migrate the release change set to a new environment? A.Some metadata components might not yet be available in Metadata API, so they have to be migrated manually. B.It ensures that the developers have met the design specifications. C.It's useful to keep track of which metadata components are used most frequently in releases. D.The team changing the most metadata components wins!
A
The Salesforce API is: A.Like a contract between two pieces of software, allowing them to connect and exchange information B.Not available for certain technologies such as wearables C.The exact same thing as an API name D.Only for programmers to use
A
What is an easy way to find what you're looking for in the Setup menu? A.Type the first few letters of what you're looking for in the Quick Find box. B.Click headings and subheadings until you find what you're looking for. C.Memorize what's in each category. D.Click one of the main categories in the Setup menu, then look at the page to the right.
A
What are the three main categories in the Setup menu? A.Object Management, Preferences, Groups B.User Management, Settings, Security C.Administration, Platform Tools, Settings D.AppExchange, Profiles, Customizations
C
What should you do before you enter your results into a results spreadsheet? A.Ensure that all the results have been transcribed accurately and make sense B.Make sure that there is only one sentiment expressed per person C.Ensure that only the positive answers from the more vocal participants are entered into the spreadsheet D.Ensure that only the answers which require further discussion are entered into the spreadsheet
A
When using the package development model, which metadata changes do you need to track manually? A.Changes to components not yet supported by source tracking. B.Only the changes made via the Setup UI. C.All metadata changes for the release. D.None. All the changes are tracked automatically.
A
Which of the following are critical to framing your story? A.Knowing your audience B.Building a realistic universe for your stakeholders C.Providing detailed citations and footnotes D.Elaborating on technical specificationsA
A
Which of the following is the best research method to help understand what people do? A.Behavioral B.Attitudinal C.Qualitative D.Quantitative
A
After you've defined your research problem, what's the next thing you should do before starting your study? A.Decide which people fit into the target user category and start recruiting them B.Check to see if the problem has been researched before and if any information has been collected C.Pick a research method and decide whether you need to collect either qualitative or quantitative data D.Start writing a script with questions to ask participants
B
How does using the ALM process help development go faster? A.You know which ALM steps you can skip to save time. B.The process helps you avoid breaking things, so the work proceeds more smoothly. C.Time flies when you're having fun. D.You don't have to invest as much time into testing the release. E.It takes the guesswork out of development by enforcing which tools you can use.
B
What is a key benefit of a scratch org? A.It never expires. B.You can share its definition file with others. C.It's an exact copy of your production org. D.Your source is automatically pushed to your VCS.
B
What is true about both org development and change set development? A.You can include destructive changes (such as deleting a field) in a release. B.You can have release artifacts that contain changed and new metadata components. C.You can use the Salesforce CLI to script routine tasks. D.You can select specific user data records to move to a different environment.
B
What should you think about when shaping your questions? A.That participant compensation is significant and that you only interview people outside of their work hours B.The aim and scope of your study, what you're exploring, and which people you plan to interview C.Each of your stakeholders' desired outcomes, so that you can align your findings to them as closely as possible D.That you should always recruit the widest possible range of people for your study (even if they're entirely unrelated to the focus of the problem you're researching)
B
What's one situation where it's better to use Lightning components instead of Visualforce? A.You're building something with a JavaScript framework like AngularJS B.Your project will run primarily on mobile devices C.You're developing a single-page application D.It's always better to use Lightning components
B
What's the best way to lay out your data results spreadsheet according to the example shown? A.Enter your responses any way you wish-layout actually makes little difference. B.List your users' names in the first column and your questions across the top row. Then enter the users' individual responses in each row. C.Put your users' names in the top row and enter all their respective responses below. D.Put your questions in the top row and enter all the responses below, disregarding the users' names.
B
When you want to find an app after you install it, what should you enter in the Quick Find box in Setup? A.Installed Apps B.Installed Packages C.Installed Components D.Installations E.Apps
B
Which Heroku service allows you to unify your Salesforce data with Postgres data? A.Heroku Unify B.Heroku Connect C.Heroku Data Lab D.Heroku1
B
Which of the following facilitates engagement and provokes change? A.Removing all emotional content B.Pairing challenges with solutions C.Describing the current state without describing any changes D.Telling your story once
B
Which of the following is an example of an open and non-leading question? A.Why doesn't this concept provide you with the options that you need? B.What are your opinions about this concept and the options it provides? C.In what way does this concept present the options that you need? D.How are the options provided by this concept insignificant to you?
B
Which of the following is an interviewing best practice? A.Memorize your questions rather than reading from a script B.Focus participants on the goal they want to achieve, rather than on identifying any particular solutions C.Don't let silences last too long D.Ask for generalities instead of specifics
B
Three use cases for Finance on the platform are: A.Help desk, Pricing, Facilities management B.Vendor management, Transportation, Contract management C.Budget management, Pricing, Contract management D.Identity management, Billing management, Budget management E.All of the above
C
How does using org development help the team at Zephyrus with their change-management challenges? A.Developing programmatically ensures there are fewer changes to manage in the first place. B.The team can do all of their development in a single org to avoid conflicting changes to apps. C.Changes between team members can be merged in a controlled manner. D.They can use a scratch org as their version control system.
C
Metadata refers to: A.Everything in your Salesforce org, including your customer and user data B.A representation of your standard functionality, without customizations C.Data about data D.Configuration-based modifications only
C
What is a change set? A.A build of all the metadata, changed and unchanged, that defines a specific app. B.A step that commits changes to the target org just before deployment. C.A build of metadata changes, possibly unrelated, to be deployed at the same time. D.A milestone past which you can no longer make changes to the build.
C
What's the relationship between objects, fields, and records and Salesforce's relational database? A.They're a direct representation of the underlying table structure B.Custom objects are stored in an object-oriented model while standard objects are stored in a relational model C.They're an abstraction of the underlying table structure D.They give you the ability to understand the table structure, but you don't work with them much in Salesforce
C
What's true about Apex controllers? A.Lightning components use client-side Apex controllers B.Visualforce pages don't use Apex controllers C.Lightning components use server-side Apex controllers D.There is no place for Apex controllers in modern society
C
Which of the following is a good practice when conducting user research? A.Develop empathy with the participant by sharing your own experiences and perspectives B.Provide immediate feedback and answers to participant questions C.Watch the participant's body language for signs of exhaustion or frustration D.If you really need the user's feedback, keep asking the question until they answer
C
For sending secure notifications, which API is your best bet? A.MobileSDK B.REST API C.Chatter REST API D.Streaming API
D
Our trusted, multitenant cloud means you get: A.The benefits of the same core set of features for all customers B.Upgrades three times a year C.No software to install to access Salesforce D.All of the above
D
The Company Information page is where you can find: A.Your org ID B.Licenses available and in use C.Information on important limits such as data and file usage D.All of the above
D
What should you think about regarding questions in the different parts of your session? A.You should include exactly the same number of questions in each section and cover different aspects of the same concept or design. B.Your introductory and closing should explore the existing workflows, and the middle section should ascertain any weakness in the workflow. C.The order of the questions has no impact on your study outcome. D.The introductory section should cover some background and thoughts on existing workflows. The middle section should delve into detailed feedback. The wrap-up section should elicit overall impressions and catch any additional feedback.
D
What types of elements do you see in the XML markup for Aura components? A.Static HTML tags B.JavaScript C.Aura component tags D.A and C
D
Which of the following are good things to look for when analyzing your results? A.The commonalities across the responses B.The differences in sentiments across the responses C.Only the positive and negative sentiments across the responses D.Sentiments (positive, negative, or unsure) across the responses, as well as trends, commonalities, and differences
D
Which of the following can you create safely in a production organization? A.Apex classes B.Triggers C.Workflow rules D.Reports and dashboards
D
Which of the following describes the Hawthorne Effect? A.You can introduce bias by asking questions in a particular way B.Participants tend to make the minimum amount of effort necessary to complete the study C.Observers often change their behavior to mimic that of participants D.Participants tend to change their behavior when they know they're being watched
D
Which of the following has the greatest impact on your timeline? A.The number of people on your product team and development team B.The number of users who are at remote locations C.How many note takers you'll have, how fast you can type, and whether you write or type your notes D.How many sessions you'll have, the duration of each session, and how long it will take to analyze the data
D
Who is the target audience for your storytelling? A.The person who pays the bills B.The person who manages HR C.The person who sells the product D.The person who decides what will get built or changed
D
