quiz 13
Which of the following factors contributes to norm conformity in a group? - INDIVIDUAL TRAITS - SITUATIONAL FACTORS - FACTORS ASSOCIATED WITH THE GROUP - THE INITIAL STIMULUS THAT PROMPTS BEHAVIOR - ALL OF THESE
All of these
Which of the following is a common reason for joining a group? - INTERPERSONAL ATTRACTION - GROUP ACTIVITIES - IDENTIFICATION WITH GROUP GOALS - INSTRUMENTAL BENEFITS FROM MEMBERSHIP - ALL OF THESE
All of these
Which of the following represents major areas of conflict within organizations? - Conflict between individuals - Conflict between groups - Conflict between the organization and its environment - All of the these
All of these
Which of the following are role episodes through which the roles of the group generally evolve? - The sent Role - The perceived role - The Enacted role - All of these
All of these...
Which of the following is NOT a recommended method for controlling conflict?
Changing established standards
Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?
Confrontation
Which of the following technique for resolving conflict is MOST likely to eliminate or reduce the conflict significantly and for a long period of time?
Confrontation
Rebecca showed up for a meeting, three minutes late. The meeting had already started. For the next meeting of the same group Rebecca arrived five minutes early. Her ____ role changed.
Enacted
Which of the following factors tends to increase group cohesiveness?
FAVORABLE EVALUATION
When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm, and therefore, for their job security. Chandra is controlling conflict by
Focusing attention on higher-level goals
After noticing a poster in the Student's Union building, Kunchel attends the first organizational meeting for the Korean Students' Association. This group is in which stage of its development?
Forming
During which stage of group development do the members begin to try out various forms of behavior in an attempt to test the water and see what will be acceptable in the group?
Forming
The records department at Chelsea Community Hospital is an example of a(n)
Functional group
Which of the following is a primary factor in distinguishing among different types of groups?
Goal or purpose
Which of the following is characteristic of a task group?
Has a stated or implied time horizon
The lowest performance results from
High cohesiveness and low norms
Which of the following combinations of group performance norms and cohesiveness is best from the manager's point of view?
High cohesiveness/high norms
In terms of group performance, when cohesiveness is ____ and performance norms are ____, the result should be ____ performance.
High;high;high
Which of the following is NOT a suggested way for managers to control conflict?
Hiring outsiders to shake up things
Increased interdependence ____ the potential for conflict.
Increases
Monica is the class clown. Monica is likely to be the
Informal leader
A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals.
Interest
Hurd was CEO of Hewlett Packard, but he was fired. Oracle hired Hurd and HP sued to stop Oracle from hiring Hurd. This is an example of
Interorganizational conflict
Which type of conflict occurs when there is conflict between two or more roles?
Interrole
Which of the following is NOT a characteristic of a group in an organization?
It has a specific number of people
The standards of behavior that a group accepts for its members are called:
NORMS
Kevin is a screen writer for television. If he goes to a meeting in anything more formal than jeans and a jacket, the other writers will ostracize him. Casual dress is part of the
Norm Conformity
The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development.
Norming
Which stage of group development is characterized by the resolution of conflict and the development of roles?
Norming
The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage.
Performing
Chad's boss expects him to work nearly full-time hours. But Chad took the part-time job because he values his time to be with his children. This is an example of ____ conflict.
Person-role
Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home, supported by the parents.
Person-role
When the sent role is unclear, the result is
ROLE AMBIGUITY
Many students with learning differences experience ____ in a traditional classroom setting.
Role overload
Troy gossips about coworkers. The group members give him nasty looks and confront him about not being loyal or trustworthy. This is an example of the ____ role.
SENT
____ is a technique for resolving conflict where the manager acknowledges the existence of the conflict but downplays its importance.
SMOOTHING
When consultants are brought in to evaluate an organization, managers should expect conflict to be.
Stimulated
Omar and Eric clash repeatedly. But they worked together well enough for their team to bring a new service to market. Omar and Eric used ____ to launch a new service.
Superordinate goals
Chocomize chocolatiers had a sudden increase in orders. They hired college interns to answer phones and emails to survive the few week of tumult. The interns were part of a(n) ____ group.
Task
A group of workers that functions as a unit with little or no supervision in order to accomplish a work-related task or activity is called a(n)
Team
Which of the following is NOT a task group?
The marketing department at Ford
Which of the following is the role in which the group members actually communicate their expectations to a group member?
The sent role
Alejandro is raising a puppy for The Seeing Eye because he has seen what an incredible difference the dog can make in a blind person's life. He joined The Seeing Eye puppy raisers because of
group goals
Eric has stayed in Boy Scouts so he can earn his Eagle Scout Award. He thinks Eagle Scout will help him get into a good college. He stayed in Boy Scouts for
instrumental benefits
Marketing wants more products faster. Operations wants more time to fill orders. These two groups are constantly in conflict with one another most likely due to
interdependencies.
Union members at Harley-Davidson have to vote on a contract that will freeze pay and cut jobs. If not approved, management says they will move the factory out of Wisconsin to another state. This is an example of
intergroup conflict
Hurd was CEO of Hewlett Packard, but he was fired. Oracle hired Hurd and HP sued to stop Oracle from hiring Hurd. This is an example of
interorganizational conflict
____ is based on disagreements between two or more individuals in an organization. Interpersonal conflict
interpersonal conflict
Perry knows that Ndemi is a talkative person, while Dominik prefers quiet, so Perry assigns the two men to separate work areas. Perry is controlling conflict by
matching personalities and work habits of workers
Linda joined a grief support group after the death of her son. She joined because of .
need satisfaction
The finance department was performing solidly when the vice president retired. Each of her four directors competed for the open position. The competition caused the department to temporarily shift to the ____ phase of group development.
storming
Chocomize chocolatiers had a sudden increase in orders. They hired college interns to answer phones and emails to survive the few week of tumult. The interns were part of a(n) ____ group.
task
