Quiz 2 (5, 6, 6s, & 7)

Which of the following is a characteristic of the maturity phase of the product life cycle?

Competitors are well established.

Which of the following is an external product development strategy?

Joint ventures

The American Society for Quality defines quality as

the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

Defining a product means;

to define the new good's or service's function.

The Arnold Palmer Hospital uses (__) to give hospital personnel a quick visual overview happening in house, versus internal goals and external national norms.

Pareto Charts

Which of the following is NOT one of the advantages of ISO 14000?

Positive public image and increased exposure to liability.

The process parameters that Tom Rao views as critical include

Potato inspection, pealing process, visual inspection, and customer complaints.

What is the percentage defective in an average lot of goods inspected through acceptance sampling?

AOQ

Inspections should NOT take place.

After costly or irreversible processes.

Why is automation such an important OM decision in China?

All of the above: one child, robotics saves money, there is increase competition from lower cost countries.

Which is the best statement regarding an operating characteristic curve?

As the AQL decreases, the product's risk also decreases.

Which service strategy describes separating services that may lend themselves to some type of automation?

Automation

Cause-and-effect diagram are also known as

Fish-Bone charts.

What is the ability to respond with little penalty in time, cost, or customer value?

Flexibility

Of the following list of tools use at Arnold Palmer Hospital, which one graphically describes a process or system?

Flow charts.

Attribute inspection measures:

If the product is good or bad.

Which of the following statements is NOT true regarding joint ventures?

Joint ventures are more likely to work when the risks are unknown.

Which of the following is the Japanese term used to describe continuous improvement efforts?

Kaizen

Which of the following is NOT an example of technology's impact on the financial services industry?

RFID (Radio Frequency Identification)

In many applications, human quality inspectors can be replaced effectively by:

Vision systems

The process of Wheeled Coach Ambulance plant is a repetitive process supported by:

Work Cells

Patient surveys reflect scores of overall patient satisfaction. Where does Arnold Palmer Hospital rank?

10%

Frito-Lay production personnel obtain a sample every (_) minutes. At Frito-Lay the sample size for each sample:

30 minutes n = 3

Which of the following technologies is particularly useful for prototype development and small lot production.

3D printing

In a make-to-order system, when a customer places a request for product or services with a producer.

A work order is created.

What is a drawing of the movement of material, product or people?

Flow Chart

Which of the following DOES NOT increase profit by improving quality?

High warranty costs.

The 3Rs for sustainability are

Reduce, Reuse, and recycle

A house of quality would depict the strength of the relationship between which of the following two items?

The customer's desire for durable wallet and the company's choice of material for the wallet.

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality?

The manager may be addressing service quality of the service but has little control over the customer's expectation.

Which of the following statements is NOT true?

The term "products" refers to tangible goods only.

Moving a product from development to production is referred to as;

Transition to production

Why is great wall motors investing so much in robots

the company wants to save money

Which of the following is an example of technology's impact on wholesale/retail trade industry?

Bar-coded data

Which type of control chart should be used when it is possible to have more than one mistake per item?

C-Chart

Another technique used in ambulance construction is one that directs and controls the manufacturing equipment:

Computer Aided Manufacturing (CAM)

Wheeled Coach Ambulance uses an interactive computer program to develop and document its products.

Computer-Aided Design (CAD)

Which of the following is NOT true regarding corporate social responsibility?

Corporate social responsibility only requires firms to focus on environmentally friendly product disposal.

Which of the following statement is NOT true regarding decision trees?

Decision tree should only be used for new-product decisions when no uncertainty is present.

Operation of hair salon is an

Delayed Customization

Managing quality helps build successful strategies of

Differentiation low cost and response.

What is the key tool for reducing industrial greenhouse gas emissions in the European Union?

EUETS

Which of the following statements is NOT true?

Economic change brings increasing levels of affluence in the short run, but economic cycle.

Which of the following is NOT one of the techniques for building employee empowerment?

Eliminate formal organizations structures such as teams and quality circles.

How does APH empower employees?

Employees can provide gifts of up to $200 to patients with a complaint.

Most manufacturing items and their components are defined

Engineering Drawing

According to the plant manager, Tom Rao the four keys to maintaining potato chip quality at Frito-Lay are

Ingredients, recipe, process parameters, and quality wall

How has automation impacted manufacturing jobs in the U.S?

It is brining more manufacturing work back to the U.S.

Why is China's textile industry vulnerable?

Lower-wage countries are trying to take its business.

Process Capability

Means that the natural variation of the process must be small enough to produce products that meet the standard.

When ordering a new zagflatz, customers much choose the style of three major components, each of which has about ten variations.

Modular Design

What are the three Ps in the triple bottom line of the three Ps?

People, planet, and profit.

A device or technique that ensures production of a good unit every time is a

Poke-yoke

Low-Volume, High-variety production is best suited for which of the following process strategies?

Process Focus

Which of the following measures the proportion of variation 3sigma between the center of the process and the nearest specification limit?

Process capability index

Which of the following statements is NOT true regarding process redesign?

Process redesign is also called process reinvention.

What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?

Process-Chain-network analysis

Which of the following is NOT common TQM tool?

Queuing models

Which of the following is NOT benefit generated by manufacturability and value engineering?

Reduced standardization of components.

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises?

Reliability

Which of the following costs is NOT a cost of quality?

Research and development

Which of the following is NOT a production technology that enhances production and productivity?

Service blueprinting.

Which of the quadrants in the service process matrix has low labor intensity and low customization?

Service factory

Which one of the crucial check points of packing Frito-Lay chips does not belong in the list below?

Slice thickness

Which of the following statements is NOT true about sustainability?

Sustainability focuses only on environmental resources.

A route sheet;

list the operation necessary to produce the component.