Quiz 2

D

A patient of color arrives for a GI series in a bright flowing gown and turban. You wish to be empathetic, so your first question might be: A. "What country do you come from?" B. "Can you speak English?" C. "Where did you get that outfit?" D. "Have you had this procedure done before?"

D

Ageism is a term that refers to: A. the study of age-related behaviors. B. a condition in which behavior is not typical of one's age. C. a condition in which one's appearance does not accurately reflect one's age. D. discrimination against people because of age.

A

An attitude that involves hostility or anger is termed: A. aggressiveness. B. assertiveness. C. empathy. D. rudeness.

A

An electrolarynx is a device that assists communication for some who have: A. inability to speak normally. B. organic brain syndrome. C. congenital deafness. D. amnesia.

speak

Aphasic patients are unable to:

C

Belief in the ancient superstition of the mal ojo, or "evil eye," is most likely to be encountered in individuals whose ethnic background is: A. Asian. B. Islamic. C. Hispanic. D. Native American.

B

Children who are beginning to communicate using two-to-three-word sentences, to explore and manipulate their environment, and to assert their independence, but are still very attached to their parents, are typical of which of the following age groups? A. Infant B. Toddler C. Preschooler D. School age

B

Communication with coworkers is NOT improved when using which of the following strategies? A. Use praise for a job well done. B. Share gossip and complaints. C. Express a friendly, helpful attitude. D. Use good listening skills.

D

In the United States, a patient's right to communicate effectively in healthcare situations, regardless of language barriers, is guaranteed by: A. the Constitution. B. the ASRT Code of Ethics. C. the American Hospital Association's Patient's Bill of Rights. D. federal law.

D

Mrs. Burns has been waiting to hear the results of the MRI done on her daughter. Her continuous rude interruptions and loud demands for information are very annoying. Her behavior is most likely a reflection that: A. the staff is incompetent. B. the procedure is taking too long. C. she does not understand medical procedures. D. she is frightened.

C

Mrs. Elizabeth Dunbar is 86 years old and a bit confused. She is most likely to respond appropriately if you address her as: A. Betty B. Elizabeth C. Mrs. Dunbar D. Sweetie

denial

The first phase of experience in the grieving process is usually the stage of:

D

The generational group most likely to accept the word of healthcare professionals without question is: A. generation Y. B. generation X. C. baby boomers. D. those over age 75.

B

The principle of providing healthcare services with full respect for the dignity of humankind is: A. established by law. B. included in the ASRT Code of Ethics. C. applicable only to physicians. D. impossible to implement.

B

When a patient becomes hostile and threatening, which of the following strategies is NOT appropriate? A. Call for assistance. B. Say loudly, "Stop this now or I'll call the police." C. Maintain a safe path between yourself and the door. D. Leave the room.

B

When a patient does not respond to noises or words spoken out of the range of vision, uses lip movements without making a sound, or speaks in a flat monotone, it is quite likely that the patient is: A. aphasic. B. deaf. C. hard of hearing. D. suffering from Alzheimer disease.

C

When a patient has impaired hearing, which of the following strategies is LEAST likely to be helpful? A. Face the patient while speaking. B. Provide written instructions. C. Shout loudly with your lips close to the patient's ear. D. Speak in a quiet place to minimize background noise.

A

When a qualified interpreter is used for non-English-speaking patients, the interpreter will: A. translate only what is said by and to the patient. B. tell the patient what is likely to happen. C. insist that the family remain in the room for legal protection. D. edit the conversation to save valuable time.

C

When an Asian patient is apprehensive about the examination, you should: A. use sign language to communicate. B. maintain eye contact while providing reassurance. C. maintain a respectful distance, use a calm voice, and smile while minimizing eye contact. D. show friendliness by placing your arm around his shoulders.

B

When communication has been validated, this means that the speaker has: A. spoken clearly. B. received a response from the listener that demonstrates comprehension. C. presented the information accurately. D. reviewed the material.

C

When confidential patient information is to be transmitted by fax, it should be: A. transmitted in the standard medical private code. B. seen only by the receiving physician. C. preceded by a phone call to the recipient. D. reconsidered and sent by mail.

D

When family members make angry and persistent demands on the staff, this is most likely the result of: A. lack of confidence in your ability. B. normal frustration with the hospital system. C. habitual rudeness. D. fear over the condition of their relative.

1, 2, 3

When you must touch a patient, you are less likely to unintentionally offend if you: 1. tell the patient in advance what you are about to do. 2. use a firm, appropriate touch. 3. have a professional purpose that is clear to the patient.

1, 2, 3, 4

Which of the following are good strategies for effective communication in a stressful situation? 1. Lower your voice and speak slowly and clearly. 2. Be nonjudgmental in both verbal and nonverbal communication. 3. Do not allow an upset individual's inappropriate actions or speech to goad you into a similar response. 4. When you are uncertain whether the listener has understood you, request an answer.

D

Which of the following is an example of appropriate assertiveness by a radiographer? A. Someone has got to help with this case. B. You take this case; I've already done my share. C. I hate cases like this! D. Please come now. I need help with this case.

C

Which of the following is the most effective way to meet legal requirements when obtaining informed consent from a patient who does not speak English? A. Provide a pen and point to the correct signature line. B. Ask the patient's family to help. C. Obtain a qualified interpreter. D. Use facial expressions and gestures to explain.

C

Which of the following offers a valid choice? A. What is your doctor's name? B. Would you mind lying down on this table? C. Would you like to use the restroom before we begin? D. Please hold your breath.

D

Which of the following statements is true with regard to comatose patients? A. They do not need side rails because they cannot move. B. They are unable to swallow. C. They are always confused when first awakened. D. They may hear and comprehend while apparently unconscious.

C

Which of the following statements regarding nonverbal communication is NOT true? A. Nonverbal behaviors reveal a great deal about how we feel. B. Hand gestures, facial expressions, and posture can convey feelings nonverbally. C. Nonverbal behaviors have the same interpretations in all cultures. D. Nonverbal messages may be either positive or negative.

C

Which of the following strategies is NOT an appropriate way to deal with an uncooperative toddler? A. Use praise and rewards for any good behavior. B. Set limits in clear terms. C. Insist that a parent enforce cooperation. D. Immobilize the child as a last resort.