Quiz #3: Business Process Quiz

What is conducted in the process design step of business process management?

Activities are examined and divided into their individual components.

What is conducted in the process modeling step of business process management?

Analysts use flowcharts and other tools to depict workflow.

What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies?

Business Process Management (BPM)

What typically happens during Step 3 of business process management just before the execution process is fully automated?

Decision makers compare engine output to previous business activity.

The third step in business process management provides managers with real-time (executable) decision making as well as the ability to play the "what-if" game by changing input variables (abstract) decision making. This is called the process modeling step.

False

What is the goal of the process design step of business process management (BPM)?

Identify redundancies and inefficiencies in existing processes.

What occurs during the process optimization step of business process management?

Managers adapt (modify) the process to enhance process performance.

What is the goal of the modeling step of business process management?

Provide recommendations on handling labor and supply imbalances.

During which step of business process management are bottlenecks and excesses in the engine identified?

Step 4: process monitoring

Which step of business process management allows managers to create a continually improving process?

Step 5: process optimization

What occurs in the process execution step of business process management?

The business process execution language engine is run.

In the fifth and final step in business process management, managers adapt the process to enhance process performance. This is called the process optimization step.

True

In the fourth step of business process management, managers measure the performance of the engine. This is called the process monitoring step.

True

During the optimization process step of business process management, what are two key things manager look for in the process?

potential slowdowns and savings opportunities

The third step in business process management provides managers the ability to play the "what-if" game by changing input variables (abstract) decision making. This step is called

process execution.

The second step of business process management (BPM) involves the use of flowcharts and other tools to examine decision points and inputs. This step is called

process modeling.

In the fourth step in business process management, managers track the individual components of the process as well as the process as a whole so engine performance can be measured. This step is called

process monitoring.

The first step in business process management examines business activities and breaks them down into their individual components. This is called the process decomposition step.

False

By allowing managers to automate business processes through modeling, analyzing, and improving efficiencies, business performance management (BPM) systems streamline organizations' activities.

False

In the second step in business process management, analysts use flowcharts and other tools to depict the workflow, the sequence of operations, and the decision points. This is called the process monitoring step.

False