Quiz 4

A ____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system. a. user case diagram b. surface flowchart c. scatter diagram d. user-based flow chart

a.

Creating a standard list of interview questions helps a systems analyst to keep track and avoid unnecessary tangents. a. true b. false

a.

In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart. a. informal b. spontaneous c. open-ended d. unstructured

a.

In addition to direct evaluations, systems developers must identify and and document indirect expenses that contribute to the ____. a. total cost of ownership (TCO) b. business process modeling notation (BPMN) c. functional decomposition diagram (FDD) d. rapid economic justification (REJ)

a.

In addition to join application development, another popular user-oriented method is ____, which resembles a condensed version of the entire SDLC with users involved every step of the way. a. rapid application development b. sampling c. brainstorming d. agile method

a.

In projects where it is desirable to obtain input from a large number of people, a(n) ____ can be a valuable tool. a. questionnaire b. title c. observation d. suggestion

a.

In a(n) ____, team members prepare to lunge at each other to achieve their objectives. a. pool b. scrum c. resequencing session d. adaptation

b.

In addition to helping to gather and analyze facts, many programs also automatically perform fact-finding for systems analysts. a. true b. false

b.

In an interview, ____ limit or restrict the response. a. open-ended questions b. close-ended questions c. range-of-response questions d. leading questions

b.

One of the main activities in the systems analysis phase is ____, which involves fact-finding to describe the current systems and identification fo the specifications for the new system. a. objective modeling b. requirements modeling c. goal-based modeling d. user-based modeling

b.

When designing a questionnaire, arrange questions in a random order, intermixing simple and more complex topics. a. true b. false

b.

____ are especially important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively. a. confrontational skills b. interpersonal skills c. analytical skills d. artistic skills

b.

The ____ is a top-down representation of a process. a. rapid economic justification (REJ) b. unified modeling language (UML) c. total cost of ownership (TCO) d. functional decomposition diagram (FDD)

d.

The term _____ refers to a system's ability to handle increased business volume and transactions in the future. a. appliciability b. reliability c. compatibility d. scalability

d.

____ is a model that asks the traditional fact-finding questions in a systems development context. a. a functional decomposition diagram b. a class diagram c. the unified modeling language d. the zachman framework for enterprise architecture

d.

Greater user involvement in the system development process usually results in ____. a. slower development times b. lower quality deliverable c. more satisfied users d. poorer communication

c.

In the rapid application development (RAD), during the ____ phase users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs. a. cutover b. construction c. user design d. requirements planning

c.

Software such as Microsoft OneNote is a type of ____ software. a. personal digital assistant (PDA) b. personal data management c. project data management d. personal information manager (PIM)

c.

The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called ____. a. brainstorming b. sampling c. engaged listening d. fact-finding

c.

Which of the following is a typical example of a system requirement for the output category? a. all transactions must have audit trails b. as the final step in year-end processing, the payroll system must update employee salaries, bonuses, and benefits and produce tax data required by the IRS c. the contact management system must generate a daily reminder list for all sales reps d. manufacturing employees must swipe their ID cards into data collection terminals that record labor costs

c.

Jerry has inherited an Excel sheet that lists all of the system requirements for his team's new project. But unfortunately, his predecessor did not label the requirements with categories -- or in some cases failed to categorize them correctly. He needs to take care of this so the requirements can be sorted correctly. Jerry knows that there were supposed to be three performance examples but he finds four in the spreadsheet. Which one of these is mislabeled as a performance example? a. the system must automatically generate an insurance claim form b. response time must not exceed for seconds c. the records system must produce key reports within five hours of the end of each fiscal quarter d. the online inventory control system flag all low-stock items within one hour after the quantity falls below a predetermined minimum

a.

Personal observation allows a systems analyst to verify statements made in interviews and determine whether procedures really operate as they are described. a. true b. false

a.

System requirements serve as benchmarks to measure the overall acceptability of a finished system. a. true b. false

a.

____ is a fact-finding technique that can help a systems analyst understand how the current system is supposed to work. a. document review b. brainstorming c. a systematic sample d. productivity sample

a.

In the rapid application development (RAD) model in the accompanying figure, the ____ phase focuses on program and application development tasks similar to the SDLC. a. user design b. cutover c. requirements planning d. construction

d.