Quiz Chapter 2

` ________ is the extent to which an individual identifies with an organization and commits to its goals.

Perceived organizational support Organizational commitment - Correct Organizational satisfaction Job involvement Job satisfaction

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that includes

high social value. high security. high respect, commitment, and acceptance. Correct high control over others. high influence over others.

Which of the following contributes least to employee engagement in North America?

career opportunities the organization's reputation recognition pay - Correct communication

Job satisfaction has a negative association with OCB and a positive relationship with CWB.

False

Attitudes have three components: affective, cognitive, and behavioral.

True

Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.

True

The _____ model suggests that managers should monitor employees' perceptions of fairness.

met expectations need fulfillment equity - Correct value attainment dispositional components

______ programs help employees to integrate, assimilate, and transition to new jobs.

ncoming Onboarding - Correct Involvement Sink-or-swim Engagement

Schwartz's model suggests that

values are unstable. values are important but have no direct effect on motivation. values may conflict with each other. - Correct we are always aware of our values and how they influence us. values are formed when we are in our early adulthood.

Organizational commitment exists to the degree that the person is satisfied with his or her job.

False

When Harry has a perceived conflict with a co-worker, he will send them e-mails that are taunting or insulting. This is an example of

OCB. COW. CWB. - Correct POS. EEG.

A manager should use Schwartz's model to understand employees and assign them tasks that are consistent with their values.

True

A manager who displays independence of thought, action, and feelings is demonstrating Schwartz's value of conservation.

False

Job involvement represents the extent to which an individual is personally involved with his or her work role. This has nothing to do with job satisfaction.

False

Values tend to vary across generations because they are influenced by events in childhood and youth. For example, some parents lived through the Depression, and this experience led them to be risk takers in terms of their investments.

False

Cognitive dissonance is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

True

Research has found that some aspects of an individual's disposition are significantly associated with some aspects of job satisfaction, such as having autonomy or receipt of rewards.

True

Personal attitudes affect _______ via ______.

behavior; values behavior; intentions - Correct values; behavior values; intentions values; cognitions

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking in restaurants.

behavioral - Correct intellectual cognitive normative affective

Donna works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Janice's beliefs represent a(n)

high level of emotional labor. employment contract. high normative commitment. high affective commitment. psychological contract. CORRECT