QUIZ QUESTIONS: Comprehensive

Which of the following persons is most likely to be involved in strategic planning? a. electrical shop supervisor b. CEO c. budget analyst d. advertising manager

b.

The green movement is: a. A trend that started with the U.S. government b. Concerned with depletion of natural resources c. Our concern with the fact that everywhere we look, things are remaining green for longer periods of time d. Developing more green food products to feed the poor

B.

____________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts. a. Technical b. Conceptual C. Autonomic d. Creative

Conceptual

A ___________ is a check of a potential employee's work record, credit history, recommendations, etc. a. background investigation b. personality profile c. character review

a.

A comparison of compensation of CEOs in the U.S. with compensation of top executives in Europe shows that: a. executives in the U.S. are compensated at a much higher rate b. U.S. CEOs are working for much lower compensation c. pay for CEOs at major corporations is about the same in all of these nations d. US executives are paid better than average when their firms are successful, but worse when they struggle.

a.

A free market is one in which decisions about what to produce and in what quantities are made by: a. the market b. The Fed c. The president d. Congress

a.

A major trend around the world today is that: a. Free-market economies are moving more toward socialism and socialist economies are moving more toward capitalism. b. Productivity in the service sector is increasing much more rapidly than productivity in agriculture and manufacturing c. Governments in countries with capitalist economies are paying less attention to environmental concerns and issues involving social equality.

a.

A newer form of performance appraisal is called the ___________ because it encourages feedback from all around the employee including those who report to him/her. a. 360-degree reivew b. roundabout assessment c. multilevel assessment

a.

As a group, Millenials tend to be: a. adaptable, tolerant and tech savvy b. less interested in tech than Baby Boomers c. older and more mature than Gen Xers d. inefficient, easily bored and uncommitted

a.

In its early years, the AFL's strategy was to: a. limit its membership to skilled craftspeople b. limit its membership to unskilled and semiskilled workers c. grow as rapidly as possible by allowing people from all professions and walks of life to join d. form one big craft. union which everyone could join, but it later split into several smaller organizations

a.

The _______ method is a pay system that is based on job tiers, with each tier having a strict pay range. a. Hay b. Gantt c. Steiner d. Gilbreth

a.

The original goal of the Hawthorne studies was to determine: a. The level of illumination that was associated with optimum productivity b. The average IQ of production employees c. how to stimulate employees to be more creative

a.

Which of the following entails the greatest amount of risk? a. Starting a business b. Working for a large business c. Working for the government d. Working for a small business.

a.

Which of the following statements about the Fed is most accurate? a. The Fed manages the U.S. money supply and interest rates b. The Fed is the primary government agency involved in carrying out our nation's fiscal policies c. The Fed is the agency of the government that ensures the U.S. maintains enough gold reserves to pay any foreign debts. d. The Fed is an agency of the U.S. Treasury Department that has the responsibility of collecting tax receipts for the IRS.

a. The Fed operates as a semi-private organization with the goal of keeping the economy growing without causing inflation. It does this by managing the money supply and interest rates.

Mary Kay is in charge of a nursing shift. She wants to improve the motivation and performance level of the nurses under her direction. According to expectancy theory, one element of an effective motivational strategy is to: a. determine wha types of rewards are valued by nurses b. rotate them so that they perform different jobs every day c. set performance standards that are beyond their abilities to challenge them to achieve d. simplify the job

a. David Nadler and Edward Lawler... first task in applying expectancy theory is to determine what rewards employees value.

As a sales rep for an eyewear company, Gemma frequently relies on the marketing department for information and materials. When using customer satisfaction to judge the success of their company, Gemma's managers should: a. take Gemma's satisfaction into account, because customers can be internal as well as external. b. Consider Gemma's satisfaction only if she has worked in the same job for at least two years c. consider Gemma's satisfaction, but place less emphasis on it than on the satisfaction of a stockholder, since she is an external customer.

a. Customers are now defined broadly to include internal customers (people within the organzation that receive services from others within the organization_ as well as external (dealers and end-users). Gemma is an internal customer.

__________ used the terms Theory X and Theory. Y to describe different attitudes managers have about employees. a. Douglas McGregor b. Robert Colby c. Elton Mayo d. Victor Vroom

a. Douglas McGregor

Customers at any RefurbRite Repair Center see a framed statement displayed near the front door. The plaque describes the company's fundamental purposes. In part, it states that "All our centers operate under the belief the every customer deserves good quality parts, fast service and a fair price." The words on this plaque represent their _________________. a. mission statement b. corporate agenda c. corporate charter d. strategic plan

a. Identifies the guiding principles of the organization

Lux Ladies, Inc. is a company that specializes in expensive and unique gifts. It keeps a large file of info on all of its regular customers, including names, addresses, and type of gifts they have ordered in the past, and the size and frequency of their orders. Their electronic file which stores this information is a(n): a. Database b. Spreadsheet c. Mp3 file d. PERT file

a. database

Public schools, charities, and government agencies generally __________________. a. Do not seek to earn a profit b. provide goods rather than services c. do not have any stakeholders d. are incorporated

a. do not seek to own a profit

Companies that sell goods to consumers online are engaging in __________ transactions: a. IOU b. B2C c. B2B d. Y2K

b

Equity theory states that employees will perform well if they: a. know their supervisor has set reasonable performance goals and communicated them clearly b. believe the reward they receive fairly compensates them for their efforts when compared to others in similar positions c. have an opportunity to impress others in the organization

b.

For many types of service organizations such as hospitals, hotels, and airlines, the primary cost of operations is a. insurance and legal expenses b. compensation of labor c. coping with obsolescence that results from the rapid pace of technological change d. establishing and maintaining a presence on the Internet

b.

Historically, the most potent union tactic when collective bargaining efforts break down has been the a. primary boycott b. strike c. lockout d. court injunction

b.

In a(n) ___________, all of the members are skilled specialists in a particular trade. a. ESOP b. craft union c. industrial union d. trade federation

b.

Labor unions and management hope to resolve issues through collective bargaining. Each side comes to the table with a range of options they are willing to consider, some more appealing than others. All options that each will consider fall within the _______________. a. the case of consideration b. bargaining zone c. the LRB list of possibilities d. the lands of indifference

b.

Taft-Hartley Act: a. set up the process by which unions could be recognized as the exclusive bargaining agents for a group of workers b. allowed individual states to pass right-to-work laws prohibiting compulsory union membership c. established the first minimum wage d. required management to bargain in good faith with union representatives

b.

Today's progressive managers: a. Can rely on a much higher level of worker loyalty to the organization than in the past b. emphasize teamwork and cooperation rather than discipline and order-giving c. prefer to use autocratic leadership d. face fewer challenges than managers in the past

b.

What was the most important impact of the Hawthorne studies? a. It helped managers find the level of lighting associated with optimum productivity b. it changed the direction of research away from Taylor's scientific management toward the study of human-based management c. It showed that physical working conditions have no impact on worker productivity

b.

When the federal government's collection of tax revenues is less than what it spends in a given year, it results in a: a. balance of payments deficit b. national deficit c. GDP deflator d. Federal Reserve allowance

b.

All new employees at Madison Lane Manufacturing are specifically trained to use the most efficient production methods. After training, they are placed on an assembly line and expected to perform the same task day after day, using the methods they were taught. The work is boring, but the pay is good. Madison Lane's approach is consistent with the principles of: a. management by objectives b. scientific management c. expectancy theory d. human engineering

b. according to scientific management, the best way to improve worker productivity is to determine the best method for performing each task and then teach all employees to use these methods. (Frederick Taylor). Motivator was high wages.

According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation? a. making the work itself more interesting and challenging b. improving physical working conditions c. using time-motion studies to find the most efficient techniques for employees to use d. providing clear and fair work rules and policies

b. Strongest motivators were tied to job content.. employees tend to be motivated when they are interested in what they are doing.

Which of the following is a challenge that is facing the HR managers of today? a. too many unemployed scientists and computer engineers b. A shift in employee attitudes toward work c. an increasing number of Gen Yers in the workforce d. an increased demand for uniformity in benefits offered to employees

b. Leisure time has become a much higher priority, as have concepts such as flextime and a shorter workweek.

Which of the following statements describes a recurring theme about today's ecological environment? a. Smart businesses know that green business is currently a trend and to proceed with caution because most green initiatives are more costly than wars and terrorism. b. There is a strong push by customers for businesses to develop products and services that clearly save energy.. c. Most people agree that there is strong evidence that the temperature of the planet is going down. d. Clearly, the greening issue is an American trend that has not captured attention of the international bus. community.

b. Products and services that do not leave a carbon footprint.

Dax has been promoted to a first-line manager. Dax's new position will require him to spend a lot of time: a. developing strategic plans b. evaluating the daily performance of workers c. creating a vision for the company d. providing information to stakehodlers

b. First-line managers are responsible for assigning specific jobs to workers and evaluating the performance of employees on a daily basis

Which of the following organizations is an example of the goods-producing sector of the economy? a. Bank of America b. Samsung Electronics c. Barnes Hospital d. Princeton University

b. Samsung

Brendan considers himself to be a follower of Thomas Malthus. Which of the following statements would he most likely make? a. The key to economic growth is to keep taxes and government regulations to a minimum b. A society will not experience economic progress unless it accepts the need to limit population growth. c. Command economies are more likely to encourage economic growth than free-market economies. d. Allowing people to follow their self-interest is the best way to generate economic growth and prosperity.

b. Thomas Malthus worried that overpopulation would make long-term economic prosperity impossible.

The first step in the rational decision-making model is to: a. recruit team members to work on the problem b. define the situation c. develop alternative responses d. gather data

b. define the situation

In traditional organizations, _______________- involves giving explicit instructions to workers, telling them what to do to meet the goals and objectives of the organization. a. budgeting b. directing c. organizing d. controlling.

b. directing

Last year, Game Guys Inc. had its most successful rollout of one of its first person games in the company's history. The CEO announced sales and profits had far exceeded projections. He attributed the success to a flexible plan, which included good design, accurate product testing, and innovative marketing and sales tactics. In order to have good recall of the procedures that were put in place for this successful introduction, he has charged a team of managers to develop a(n) ____________ system, so the company can avoid reinventing the wheel. a. human relations management b. knowledge management c. information technology d. enablement management

b. knowledge management A system of finding the right information, keeping the info in a readily accessible place and making it readily available to all employees.

Until a recent incident, Elizabeth had always been pleased with her part-time job at a local convenience store. During one of her shifts, the store was burglarized. Although no one was hurt, Elizabeth now feels anxious and fearful during her late-night shift. She is so nervous that she is having a hard time concentrating on her work. Management needs to be aware of Elizabeth's unmet ___________ needs. a. esteem b. safety c. self-actualization d. physiological

b. safety

According to Maslow's Hierarchy of Needs theory, which of the following would be an issue that requires the fulfillment of a lower-order need? a. The need for a challenging project at work b. The need for a mentor to help you ascend within the company c. The need to locate your business in an area with a low crime rate d. The need for a promotion

c.

Adam Smith believed that countries would prosper if businesspeople were free to start and run their own businesses. Businesspeople would make a profit by providing the goods, services and ideas that others in the economy wanted, and they would hire others to help increase those profits, leading to social and economic benefits for many. This idea was called the: a. kinked demand theory b. spending multiplier c. Invisible hand d. demand accelerator

c.

By doing a quick, one-minute search, an HR specialist determined who in her company knew programming language C++. The specialist used the company's database to retrieve the information, however, this information should also be part of the HR planning process, as found in: a. the future labor supply assessment b. specific job descriptions c. the human resource inventory d. the company training portfolio

c.

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job training as: a. mentoring b. orienteering c. vestibule training d. apprenticeship training

c.

If a firm wants to know why valuable employees are leaving the company, it will conduct ___________. a. job inventories b. performance appraisals c. exit interviews

c.

It is estimated that firms lose _________ annually in productivity, absenteeism, and employee turnover due to caring for aging parents. a. $10 thousand b. a decreasing amount c. $33 billion d. $42 million

c.

Matt is gathering info about the names, ages, education, specialized skills, and capabilities of all his firm's employees. He is working on a a. performance evaluation b. job description c. human resource inventory

c.

The National Labor Relations Board (NLRB) consists of: a. two large unions - the AFL and the CIO b. a congressional committee c. a five-member panel appointed by the U.S. president d. an eight or ten-member board consisting of an equal representation of union officials and management personnel

c.

The first step in the human resource planning process is: a. prepare a forecast of human resource needs b. assess future labor demand c. prepare a human resource inventory d. prepare job specifications for each position within the organization

c.

Today, human resource management has become so important that in many firms it has become: a. the sole responsibility of the firm's legal staff b. a function handled only by specialists in the HR department c. a function performed by managers in all areas of the organization

c.

Which of the following is likely to remain a controversial labor-management issue in the future? a. enforcement of the Taft-Hartley Act b. a resurgence of the Knights of Labor c. sexual harassment d. the ability of employers to use yellow-dog contracts

c.

Which of the following people would tend to favor a socialist economy? a. Lizzie prefers to live in a country that encourages rapid economic growth. b. Fred prefers to live in a country with low marginal tax rates. c. Bryan prefers to live in a country that promotes social equality. d. Kara prefers to live in a country with limited government regulation.

c.

_______ refers to unwelcome sexual advances, requests for sexual favors, and other unsolicited conduct of a sexual nature a. sexual coercion b. sexual opportunism c. sexual harassment

c.

____________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long-term goals. a. Directives b. opportunity targets c. Objectives d. mission complements

c.

____________ is the degree to which a job requires doing a task with a visible outcome from beginning to end. a. job specification b. autonomous responsibility c. task identity d. task significance

c.

Which of the following statements most accurately identifies a limitation of the free-market economic system? a. Free-market economies are generally plagued by shortages of needed consumer goods. b. Free-market economies have been unable to create wealth as rapidly as other types of economic systems. c. Free-market economies tend to result in unequal distribution of wealth. d. Free-market economies offer little opportunity for the poor to work their way out of poverty.

c. People get opportunities to work their way out of poverty, and not many shortages, but the incentive structure naturally leads to inequality

Nick belongs to a labor union. He believes a few key people run the union by meeting secretly and making decisions without informing other members or allowing them to fully participate in the meetings. If Nick's suspicions are correct, the union is violating provisions of the _________ Act. a. Fair Labor Standards b. Taft-Hartley c. Landrum-Griffith d. Wagner

c. The Landrum-Griffith Act guaranteed individual union members the right to attend and participate in union meetings, nominate candidates for union office, vote in union elections, and examine union records and accounts.

__________ exists when the entire supply of a good is controlled by the single seller. a. Perfect competition b. Pure capitalism c. A monopoly d. Oligopoly

c. A monopoly

Empowerment means: a. Asking employees to write the policies which govern their jobs b. Making certain that employees always defer to management when making decisions c. Giving employees the authority to make decisions d. Hiring employees that do not require training due to the costly nature of this activity.

c. Giving employees the authority to make decisions

Which generation has changed communication in the modern workplace with their need for public recognition? a. Gen X b. Gen Alpha c. Millennials d. Baby Boomers

c. Millennials

Which of the following policies would tend to foster entrepreneurship? a. Develop policies to reduce corruption between individuals b. ENcourage public ownership of businesses c. Minimize taxes and regulations d. Promote more regulations to protect the environment

c. Minimizing taxes and fewer government regulations are favorable policies toward the creation of businesses.

As a manager with D-Lighting Industries, part of Darius' job is to make specific short-term decisions about what his department must do to achieve long-term success. Darius is involved in: a. strategic planning b. complimentary planning c. tactical planning d. contingency planning.

c. Tactical planning is concerned with developing short-term decisions about what is to be done, who is to do it, and how.

As part of the HR planning process, the manager begins by assessing the current labor situation at the company. Essentially, this means: a. preparing job specifications b. preparing job analyses c. taking an inventory of current employees and their capabilities d. preparing job descriptions

c. names, ages, education, training and specialized skills of employees.

As new parents, Sean and Molly applied for family medical leave to care for their new infant son. According to U.S. law, they: a. must both be employed in order to qualify for any family medical leave time b. must each take the full amount of family medical leave time c. are each paid as half-time employees during the 12-week leave period d. are not paid during the 12-week period that each elect to take

d.

Jerry received specific training to become a carpenter. He belongs to a union with other skilled carpenters. He belongs to a(n): a. open union b. industrial union c. company union d. craft union

d.

One of the challenges facing today's managers is to: a. deal with a workforce that is less educated and less self-directed than in the past b. find ways to encourage conformity instead of diversity c. cope with the sudden and unexpected slowdown in the pace of innovation d. guide a more educated workforce

d.

The most important difference between for-profit businesses and nonprofit organizations is that: a. Nonprofit orgs seek to make a profit for their owners b. Businesses do not benefit society c. Nonprofit orgs do not file tax returns d. Nonprofit orgs do not seek a profit for their owners or organizers

d.

When we compare the factors of production in wealthy versus poor nations, we find: a. Poor nations have plenty of land and knowledge, but very little labor b. Poor and wealthy nations both have an abundance of knowledge, it is the land that varies with rich nations always having more. c. Wealthy nations have land and labor, while poor nations have capital and entrepreneurship d. wealthy nations have knowledge and entrepreneurial opportunities, while poor nations are often lacking in these areas.

d. (Entrepreneurs use knowledge to grow their businesses and increase wealth)

Which of the following would be a topic in a microeconomics class? a. How the government can provide adequate healthcare b. The nation's unemployment rate c. How a nation's GDP is consumed d. How market conditions determine the price of a specific products.

d. (concerned with the behavior and performance of people and organizations in particular markets)

Louisa is a baker. She plans to open a small cafe in whcih she will be the head pastry chef. She is willing to work the long hours because she believes that hard work will allow her business to succeed and earn her sizeable profits. Her efforts are more consistent with the economy theory developed by: a. Thomas Malthus b. Thomas Piketty c. Karl Marx d. Adam Smith

d. Adam SMith "If businesspeople are allowed to follow their own self-interest they will be motivated to work hard and provide needed products that increase the wealth of society as a whole"

_______________ unemployment refers to loss of jobs due to a recession or a similar downturn in the economy. a. Frictional b. Structural c. Seasonal d. Cyclical

d. Cyclical

Which of the following would be a topic emphasized in a macroeconomics course? a. The factors that determine the wages for labor in the mining industry. b. How a consumer chooses which goods to buy c. How a company decides the amount it will charge for one of its products d. The factors that determine how fast a nation's economy is growing

d. Macroecon is concerned with the performance of a nation's economy as a whole

HealthLink Hospital is looking into introducing a flextime program for its employees. A group of workers who would probably benefit from flextime is: a. Workers who have little self-motivation to work eight-hour days b. Frontline workers who frequently go out to meet with home furnishing designers c. Workers who do not have access to computers at home d. Single-parent families

d. Single-parent families

Marina imagines that if she leaves her employees unsupervised for even a few minutes, they will do nothing but slack off. She is known as the Dragon Lady for the harsh criticism and punishment she disburses. Marina is a ______________ manager. a. Theory Z b. Theory Y c. Theory plus d. Theory X

d. Theory X Believe that employees are lazy and avoid work if given the opportunity. Threats and punishment are effective motivators.