QUIZ QUESTIONS (MANGT)
What is NOT one of the three talent management practices that are associated with exceptional financial performance?
Paying top dollar for the most qualified applicants
Match the group task class with the appropriate description.
Production Tasks- Includes actually making something such as a building, product, or marketing plan Idea Generation Tasks- Includes brainstoming a new direction or creating a new process Problem-Solving Tasks- includes coming up with plans for actions and making decisions
What are the key tasks that take place during the refreezing after change phase? Select all that apply.
Publicize success Embrace continuous change Reward change adoption
Complete the sentence by choosing the correct response from the drop-down list.
1) physiological needs refer to the need for air, food, and water.
In the strategy diamond, staging and pacing reflect the 1sequence and 2speed of strategic moves.
1) sequence 2) speed
Any change effort should be considered 1) all the other changes that are introduced in a company.
in light of its affect on
Influence reflects a stakeholder's relative _______ over an organization's actions?
power
According to the VRIO framework, for a capability or resource to provide an organization a competitive advantage, it must be what four things?
rare difficult to immitate supported by the organization valuable
An organization's mission and vision should provide for the creation of goals and objectives that are 1) and 2), thus providing a a basis for comparing 3) to 4) performance
1) Measurable 2) Specific 3)Desired 4) Actual
Complete the sentence by choosing the correct response from the drop-down list.
1) Mentors are members of the organization that in a formal, or informal, way can help new employees by teaching them the ropes or their jobs and how the company operates.
Complete the sentence by choosing the correct response from the drop-down list.
1) Organizational controls are the processes by which an organization influences its subunits and members to behave in ways that lead to attaining organizational goals and objectives.
Put Maslow's Hierarchy of Needs in order, starting with the most fundamental or basic to higher-order needs.
1) Physiological 2) Safety 3) Social 4) Esteem 5) Self-actualization
Complete the sentence by choosing the correct response from the drop-down list
1) Safety needs refer to a desire to be protected from danger, pain, trauma, financial burden, or an uncertain future.
Complete the sentence by choosing the correct response from the drop-down list.
1) Satisficing refers to accepting the first alternative that meets your minimum criteria when making an important decision like accepting the first job offer in a desired geographic location, even if the job situation is not ideal.
Complete the sentence by choosing the correct response from the drop-down list.
1) Self-actualization refers to the need to maximize one's full potential and is satisfied through acquiring new skills or taking on new challenges.
Complete the sentence by choosing the correct response from the drop-down list.
1) Succession planning is a process whereby an organization ensures that employees are recruited and developed to fill each key role within the company
Complete the sentence by choosing the correct response from the drop-down list.
1) Team norms are shared expectations concerning behaviors within a group or team.
In the 1950's, psychologist Kurt Lewin developed a three-stage model of planned change. Place the three steps in order.
1) Unfreezing 2) Change 3) Refreezing
Goals and objectives 1) the organizational level 2) functional, product, and services areas.
1) can be established beyond 2) including in
Complete the sentence by choosing the correct response from the drop-down list. An organization's culture often 1) departments, branches, or geographic locations.
1) can vary between
stakeholder approach to management focuses on the desire to satisfy multiple, often competing, constituents who have a claim on an organization's actions and outcomes.
stakeholder
Drag the correct responses into the blanks to complete the sentence.
1) creativity is the generation of new, imaginative ideas such as a new way of doing business and 2)innovation involves the realistic planning and follow-through of turning those ideas into reality.
The most common appraisal error is 1), and managers often 2) they are committing this error.
1) leniency 2) realize
Complete the sentence by choosing the correct response from the drop-down list.
Expatriates are employees assigned to a foreign location on a temporary basis.
What are characteristics of innovative cultures? Select all that apply.
Experiment with new ideas Flat hierarchy Values accountability and agility Flexible and adaptable
What is NOT a problem employees in low-quality LMX relationships typically encounter?
Given the benefit of the doubt
Firms use a product's performance characteristics and its attributes, for which customers are willing to pay, to measure how _______ is created for customers.
value
Collective efficacy in a group can be influenced by a number of factors. Match each factor with how it might be portrayed by members.
How a member feels- "This is a good group" Watching others- "that group did it and we're better than them verbal persuasion- we can do this
reflects the aim of integrating the organization's human capital—its people—into the mission and vision by integrating decisions about people with decisions about the results an organization is trying to obtain.
Human Resources Management
In the rational decision-making model, individuals should make decisions based on what criteria?
If quality of outcomes is maximized
Which of the following is NOT something you should do if you receive a poor performance evaluation?
Immediately go to another manager or supervisor to plead your case.
What organizational design type actively seeks to acquire knowledge and change behavior as a result of newly acquired knowledge?
Learning Organization
What is NOT a fundamental factor that affects group cohesion?
Location
Understanding the organization's culture may start from observing its artifacts. What are the various artifacts that might contribute to organizational culture? Select all that apply.
Physical environment Company policies Rewards systems Employee interactions
Match the types of task interdependences with the appropriate definition.
Pooled Interdependence- Exists when team members may work independently and simply combine their efforts to create the team's output Outcome Interdependence- Exists when the rewards that an individual receives depends on the performance of others
According to the Acquired Needs Theory, what need is motivated by a desire to influence others and control their environment that can often be destructive to interpersonal relationships?
Power
Drag the correct responses into the blanks to complete the sentence.
The quality of the LMX relationship an employee has with the leader can determine if that employee is part of the 1) in-group, those who are close to the leader, or the 2) out-group, those who are more distant.
Drag the correct responses into the blanks to complete the sentence.
Two key types of organizational controls, 1) strategic controls allow managers to step back and look at the big picture and make sure all the pieces of the picture are correctly aligned while 2) operational controls function within the framework established by the strategy that provide the goals, objectives, and standards for major subsystems within the organization.
Complete the sentence by choosing the correct response from the drop-down list.
Use of 1) self-managed teams is a way organizations can reduce levels of hierarchy.
Which of the Big 5 personality traits is most strongly related to both leader emergence and leader effectiveness?
extraversion
What do firms use to gauge actual performance related to objectives?
measures
In the Balanced Scorecard hierarchy which segment answers the following question: "What do I need to do"?
personal objective
Complete the sentence by choosing the correct response from the drop-down list.
1) Subcultures arise from the personal characteristics of employees and managers in specific departments, branches, or geographic locations and also reflect the different conditions under which work is performed.
Match the pay system element with its appropriate description.
direct pay- Employee's base wage indirect compensation- includes legally required public protection programs such as social security bonus- one-time cash payment, often awarded for exceptional performance
Drag the correct responses into the blanks to complete the sentences.
- ACTIVE MANAGEMENT BY EXCEPTION involves leaving employees to do their jobs without interference, but at the same time proactively predicting potential problems and preventing them from occurring. - PASSIVE MANAGEMENT BY EXCEPTION involves leaving employees alone, but in this method, the manager waits until something goes wrong before coming to the rescue.
Match the four leadership styles of Path-Goal Theory of Leadership with the appropriate definition.
-Achievement-oriented leaders- set goals for employees and encourage them to reach their goals -Directive leaders- provide specific directions to their employees -Participative leaders- ensure employees are involved in making important decsions -Supportive leaders- provide emotional support to employees
Employee contracts
-Communicate the purpose of the organization to stakeholders. -Develop the measurable goals and objectives by which to gauge the success of the organization's strategy. -Inform strategy development.
SHRM practices should provide organizational answers to key questions in several key areas. Match each area with the appropriate questions they address.
-Consequence- To what extent does our company have the right measures, rewards, and incentives in place to align people's efforts with company strategy -Learning and leadership- to what extent does our company respond to uncertainty and learn and adapt to change quickly -Competence- To what extent does our company have the required knowledge, skills, and abilities to implement its strategy -Governance- to what extent does our company have the right structures, communications systems, and policies to create a high-performing organization
Teams are distinct from other types of groups in what key ways? Select all that apply.
-Each member is directly involved in accomplishing the objective -Commitment to a specific vision -Relatively smaller sizes -Members are focused on a joint goal or product
What are characteristics of team-oriented cultures? Select all that apply.
-Higher than average positive relationships with coworkers -Collaborative and emphasize cooperation -Cross-training of employees
What are the specific ways in which transformational leaders influence employees and create a commitment to the company goals?
-Use inspirational motivation to develop an inspiring vision -Show personal care and concern for the well-being of their followers -Use intellectual stimulation to challenge organizational norms and the status quo
What are characteristics of stable cultures? Select all that apply.
-likely to occur in public sectors -Provide constant levels of direction and output -Predictable, rule-oriented, bureaucratic -Prevent quick action -Characterized by slow decision making
Drag the correct response into the blank to complete the sentence.
1) AT-WILL EMPLOYMENT is "a doctrine of American law that defines an employment relationship in which either party can break the relationship with no liability, provided there was no express contract for a definite term governing the employment relationship and that the employee does not belong to a collective bargaining unit (i.e., a union)."
The value chain dissects the organization by various 1) or 2), classified as either primary or secondary, to identify areas of unique strength or weakness.
1) Activities 2) Functions
Complete the sentence by choosing the correct response from the drop-down list.
1) Contingency approaches to leadership describe the role the situation would play in choosing the most effective leadership style.
Performance evaluation is a tool that helps managers align 1) performance with 2) goals and objectives.
1) individual 2) organizational
An organization's corporate social responsibility is measured by both 1) and 2) along a number of dimensions such as product safety, governance practices, and environmental focus.
1) strengths 2) Concerns
The best vision statements create a(n) 1) tension and 2) restlessness with regard to the status quo—that is, they should foster a spirit of continuous innovation and improvement.
1) tension 2) restlessness
Drag the correct responses into the blanks to complete the sentence.
1) transformational leaders motivate employees by aligning employee goals with the leader's goals and 2) transactional leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange
In the strategy diamond, 1) refers to how organizations pursue growth, either organically, acquisitively, or a combination of both.
1) vehicles
1) is the formal relationship among people that specify both their roles and responsibilities while 2)administrative systems govern the organization through guidelines, procedures, and policies.
1)Organizational structure 2)administrative systems
Complete the sentence by choosing the correct response from the drop-down list. Organizational culture is a key 1) resource for an organization that provides a competitive advantage.
1)intangible
Complete the sentence by choosing the correct response from the drop-down list.
A strong organizational culture, such as a strong outcome-oriented one, is an asset to the organization only if employees are 1) behaving ethically
Complete the sentence by choosing the correct response from the drop-down list.
According to 1) Equity Theory, individuals are motivated by a sense of fairness in their interactions that is often a result of the social comparisons we make.
According to the Acquired Needs Theory, what need is associated with deriving satisfaction from meeting deadlines, coming up with brilliant ideas, and view managerial activities such as coaching and meeting with subordinates as a waste of time keeping them from completing more important tasks?
Achievement
According to the Acquired Needs Theory, what need is driven by a desire to be liked and accepted by others that leads to having an advantage in jobs and occupations that require frequent interpersonal interaction?
Affiliation
In the Acquired Needs Theory, the three needs individuals acquire as a result of their life experiences are:
Affiliation Achievement Power
Which decision-making model should be used if the minimum criteria are clear?
Bounded rationality
Which of the following answers the question "How should we compete?"
Business strategy
Which of the following ways to build cohesive groups are also fun? Select all that apply.
Celebrating successes Creating rituals
Caterpillar, the industrial equipment manufacturer, required all pricing decisions be made through the company headquarters in Peoria, Illinois. This meant that sales representatives working in Africa had to check with headquarters to give a discount on a product, a process that could take time and suffer from communication issues. As a result, Caterpillar was at a disadvantage to competitors. This example shows the potential issues of what aspect of organizational structure?
Centralization
Complete the sentence by choosing the correct response from the drop-down list.
Cohesion is 1) not always advantageous to group performance.
A key financial control, 1) budgeting generally refers to a listing of all planned expenses and revenues such as a monthly or quarterly projection of what the balance sheet and income statement will look like based on planned expenses and revenues.
Complete the sentence by choosing the correct response from the drop-down list.
What type of controls involve the process of monitoring and adjusting ongoing activities and processes in real-time that can be used to prevent problems from becoming worse?
Concurrent
What are some characteristics of organic structures? Select all that apply.
Conducive to entrepreneurial behavior Encourages innovation Flexible and decentralized Communication is more fluid Broad job descriptions Associated with higher job satisfaction
Of the 10 team roles, which ones are considered boundary-spanning roles?
Consul Coordinator
Complete the sentence by choosing the correct response from the drop-down list
Different types of 1) Proactive control function as a feedback mechanism to help leaders and managers make adjustments in the strategy, as perhaps is reflected by changes in the planning, organizing, and leading components.
Jane Allen oversees Human Resources for ACME Inc. and is responsible for the efficiency and effectiveness of all aspects of her department. In this role, Jane is an example of a:
Functional Manager
Peter thinks the bad grade he got on a test is the result of having been sick the week before the test which explains why he did not study. However, he also thinks that Sally's bad grade is the result of her just not being as smart as he is. Peter suffers from what bias?
Fundamental Attribution Error
In which of the following situations would you expect to have high performance?
High group cohesion with high task commitment
Bill screams at the TV, as his favorite football team fails to score a touchdown. He states, they should not have called a run play, because he knew it would not work. Bill suffers from what bias?
Hindsight Bias
Many banks and insurance companies are often stable and rule-oriented despite differences in the personal values of founders and senior leadership. Similarly, high-tech firms often are defined by an innovative, more free-flowing environment. Both are examples of how what might dictate the development of specific cultures in organizations?
Industry demands
What is considered the primary influence over worker motivation?
Job design
Total revenues generated by arcades is significantly related to the number of computer science doctorates awarded in the US each year. Therefore, opening more arcades will lead to more doctorates being awarded. This is an example of what bias?
Judgment about Correlation and Causality Bias
What are characteristics of people-oriented cultures? Select all that apply.
Lower than average turnover rates Emphasis on treating people with respect and dignity Value fairness, supportiveness, and respect for individual rights Provides creative office perks for employees Typically pays higher than average salaries
What talent management principle relates to training some people and hiring others from the external marketplace to meet specific human capital needs for the company?
Make and Buy
What leadership approach aims to increase organizational performance by aligning the subordinate objectives throughout the organization with the overall goals set by management?
Management by objectives
In a software development company, business analysts, developers, and testers each report to a functional department manager and to a project manager simultaneously. What type of organizational structure is this an example of?
Matrix
What is NOT a reason an employee might resist an organizational change?
No history of prior organizational changes
What is the stage, in group evolution, where group members are much more committed to each other and the group's goal as they are ready to get to work?
Norming
When determining levels of equity, individuals will often compare their input/output ratio with that of a comparison person that is also known as a what?
Referent
What key element of HR involves acquainting prospective new hires with the nature of the jobs they will be expected to fulfill by explaining technical competencies needed and defining behavioral competencies?
Selection and Placement
The servant leadership approach suggests that the primary role of a leader is what?
Serving the needs of others
Why might a firm look to diversify?
Spread out risk and opportunities over a larger set of businesses.
During his time as White House Chief of Staff for President Obama, Jacob Lew oversaw a large staff tasked with providing support to the President through critical functions such as communications and scheduling. In this role, Lew is an example of a:
Staff Manager
Complete the sentence by choosing the correct response from the drop-down list.
To set pay levels for a particular position, companies might use a 1) job evaluation to determine the internal value of the job based on the degree to which the position provides value to the company.
Match the tools to the appropriate leader who would use them.
Transformational- -Inspirational motivation -Intellectual Stimulation -individualized consideration Transactional -Contingent rewards -active management by exception -passive management by exception
despite all its benefits, the rational decision-making model involves a number of unrealistic assumptions. What is NOT one of those assumptions?
Understood that Individuals have perceptual biases
When considering the planning time horizon, which of the following represents the longest time frame?
Vision and mission
Complete the sentence by choosing the correct response from the drop-down list.
Women earn around 60% of all college degrees and represent 47% of the workforce, yet hold only 5% of the CEO positions of the Fortune 1,000 companies.
Management by Objective (MBO) is a great way to give employees direction regarding goals and objectives for their performance 1) significant performance gains when implemented.
and creates
Managers can use elements of applied psychology such as research on persuasion and decision biases to help them better manage their human resources.
applied
Objectives typically must have what attributes? Select all that apply.
be related directly to the goal begin with an action verb be clear and understandable be stated in terms of results be time-based be measurable
are resources and capabilities that serve as a source of a firm's competitive advantage over rivals.
core competencies
In job design, what refers to the changes employees make to their own job description—expanding certain elements that are a better fit to their own personality or reducing the scope of the job to achieve better work-life balance—all in the service of better meeting the employees' career and life goals?
crafting
Organizing at the organizational level involves deciding how best to departmentalize , or cluster, jobs into departments to effectively coordinate efforts generally based on function, product, geography, or customer.
departmentalize
According to Situational Leadership Theory (SLT), leaders must use different leadership styles depending on what?
employee readiness
What are the prominent factors that affect the intensity of firm rivalries within an industry? Select all the apply.
high exit barriers high strategic stakes lack of differentiation numerous competitors high fixed costs slow industry growth
In her role as a line manager , Sally leads the team at Apple Inc. responsible for the production, marketing, and profitability of the Apple watch.
line manager
The new principles of human resource management require a focus on _____.
outcomes and results
When disputing a poor performance review, it is important to use clear examples that counteract any criticisms made and to leave a what?
paper trail
What are examples of a firm's tangible resources?
production equipment plants cash inventory office buildings
Each part of the organization should support, or not conflict with, each of the others in a way that supports the organization's 1), as reflected in its mission and vision.
purpose
According to the Leader-member exchange (LMX) theory, the type of what, leaders have with their followers (members of the organization), is key to understanding how leaders influence employees?
relationships
In his role as the of Microsoft, CEO Satya Nadella outlined the organization's new mission to "empower every person and every organization on the planet to achieve more."
top manage
In the traditional view of management, top managers are responsible for acting as stewards for an organization's
top managers
Match the five core principles of the lean framework with the appropriate description.
-Create Flow in Each Value Stream-Reducing the size of production batches, and in the process, they increase flexibility and lower costs -Strive to Continuously Improve All Business Operations- Mind-set that is always possible to improve any business activity, regularly conduct kaizen events throughout their organizations to improve specific processes or operations -Define Value from the Customer's Perspective- Define how each specific product meets the needs of specific customers at a specific price and at a specific time -Describe the Value Stream for Each Product or Service- Enables managers to identify which value stream activities add value to the product, which activities add no value but cannot be immediately eliminated for various reasons, and which activities create no value and can be immediately eliminated -Produce at the Pace (Pull) of Actual Customer Demand- Reduce lead times and increased flexibility mean that lean organizations can respond to actual customer demand rather than attempt to predict in advance what that level of demand will be
Modify Eliminate Put to other uses Substitute
-How can products be magnified, minimized, or otherwise given a different shape? -What can be omitted, deleted, or under-stated to add value ? -How can products created for one use can be repurposed for another use? -What other ingredients, materials, times or places can be used to create value?
Match the type of asset with the appropriate description.
-Intangible assets- goodwill, trademarks, patents, copywrites, formulas, and franchises -Fixed Assets- assets that are not easily converted to cash in the short term, only change over the long-term -Current asset- assets that are cash or can be readily converted to cash in the short term such as accounts receivable or inventory
1. is the power or ability to invent while 2. refers to an intense, driving, or overmastering feeling or conviction. Both are vital for organizational innovation and progress.
1) Creativity 2)Passion
For firms that follow a differentiation strategy, what are some ways that firms can separate themselves from competitors? Select all that apply.
1) Customer Service 2)Product Quality 3)Unique Style
put the four steps of organizational control in order:
1) Establish standards 2) measure performance 3) compare performance to standards 4) take corrective action as needed
Learning organizations are good at learning from 1) - either their own or competitors - and use 2) and 3) to improve operational methods
1) Experience 2)experimentation 3)testing
Complete the sentence by choosing the correct response from the drop-down list.
1) Financial audits ensure that financial management practices follow generally accepted procedures, policies, laws, and ethical guidelines.
Complete the sentence by choosing the correct response from the drop-down list
1) Financial control involves the management of a firm's costs and expenses to control them in relation to budgeted amounts.
Complete the sentence by choosing the correct response from the drop-down list.
1) Groupthink is a group pressure phenomenon to conform that increases the risk of the group making flawed decisions by allowing reductions in mental efficiency, reality testing, and moral judgment.
Complete the sentence by choosing the correct response from the drop-down list.
1) Groupthink is the tendency of groups to avoid critical evaluation of ideas the group favors.
Complete the sentence by choosing the correct responses from the drop-down lists
1) Informal work groups are made up of two or more individuals who are associated with one another in ways not prescribed by the organization and a(n) 2) formal work group is made up of managers, subordinates, or both with close associations among group members that influence the behavior of individuals in the group.
Organizational design is a formal, guided process for integrating the 1), 2), and 3) of an organization in a meaningful and purposeful way.
1) Information 2) People 3)Technology
In flat structures, the number of employees reporting to each manager tends to be 1), resulting in managers being 2) to supervise and monitor employee activities effectively.
1) Larger 2) Relatively unable
What term refers to how organizations consider the interests of society by taking ownership for the impact of their activities on customers, suppliers, employees, other stakeholders, the community, and the environment in all aspects of their operations?
Corporate Social Responsibility
is how companies manage the business processes to produce an overall positive impact on society.
Corporate social responsibility
What is NOT a way the level of creativity in the decision-making process can be evaluated?
Cost effectiveness
Drag the correct responses into the blanks to complete the sentence.
Culture can be shaped by the kinds of 1)behaviors and 2)outcomes an organization chooses to reward and punish.
Structure is a valuable tool in achieving coordination in an organization because it does what three things?
Describes formal communication channels Explains how separate actions of individuals are linked together Specifies reporting relationships
The planning element of management does NOT include which of the following?
Developing an organizational structure and allocating human resources to ensure the completion of objectives.
Which of the following is true regarding the ERG theory?
Does not rank needs in any particular order.
Courtney is playing blackjack, and has lost most of her money. Instead of walking away with her remaining money, she continues to bet to attempt to win back her losses, but this ensures the further loss of the rest of her money. Courtney suffered from what bias?
Escalation of Commitment Bias
What is NOT one of the sensitive areas interviewers should avoid when screening potential candidates?
Education
in organizations is achieved when most, if not all, employees understand and identify with the mission and vision of the organization.
Efficiency
Wrigley's was founded in 1891 with the original goal of selling baking powder and soap. However, the gum packaged with each can of baking powder soon became more popular and thus Wrigley's eventually became a highly successful chewing gum company. The shift to selling chewing gum only is an example of a:
Emergent Strategy
Organizational culture is the workplace environment formulated from the sum of employee interaction and experiences in the workplace. Of those, what does NOT generally contribute to organizational culture?
Employee contracts
Organizational change can often lead to improved performance if successful, yet many times change efforts might fail. What is the leading cause that change efforts fail?
Employee resistance
In job design, what can provide workers more control over how they perform their own tasks, giving them more responsibility over their jobs?
Enrichment
Match the components of the triple bottom line with the appropriate definition
Environmental- The extent to which firm activities contribute to enviomental sustainability beyon d staturtory obligation Economic- The value created by the organization after deducting the cost of all inputs Social- Impact of firm activities on quaility of life employees, cutomers, other stakeholders, the community, and society at large
Individuals high in what personality trait, experience distress when they feel they are over-rewarded or under-rewarded and expect to maintain equitable relationships?
Equity Sensitivity
Match the events that might spark an organizational change with the appropriate examples
Globalization- Outsourcing of manufacturing, competitive pricing due to increase access to new suppliers Shifting workplace demographics- Shrinking gender wage gap, influx of Millennials into the workforce Developments in technology- Digitization of music, increasing complexity and capabilities of computers Changes in market conditions- Research of the effects of specific products, increased health consciousness of customers
What is NOT one of the steps you can take to find out about an organization's culture either before you join or right when you start?
Go with what others tell you.
What category of the income statement notes the difference between the selling price of the product or service and what the product or service cost?
Gross Profit
Complete the sentence by choosing the correct response from the drop-down list.
In high-performing companies, HR practices are aimed at 1) maximizing employee performance
Complete the sentence by choosing the correct response from the drop-down list.
In the 1) bounded rationality model, individuals knowingly limit their options to a manageable set and choose the best alternative without conducting an exhaustive search for alternatives.
Of the objective statements listed below, which is an example of one that would be most effective for an organization to use?
Increase sales by 20% from the last fiscal year to this fiscal year.
What type of creativity is marked by a deliberate approach towards long-term sustainability and leaving a legacy?
Incubation
performance relates to tasks individuals perform in their job and those things that add value but are not part of a(n)
Individual-level formal job description
Drag the correct responses into the blanks to complete the sentence.
Individuals are more likely to be viewed as leaders when they are at peace with themselves and have an overall positive assessment of their 1)self-worth and 2)capabilities.
Who is generally responsible for setting goals and objectives in an organization?
Leadership
Match the dimensions of The Balanced Scorecard with the right definition.
Internal Processes- Looks at the organizational efficiency Financial Performance- Assesssments of measures that benefit the firm directly and immediately such as sales Learning and Growth- Explores the effectivness of managing in terms of employee training and the acquistion of employee skills that will benfit the organization in the future Customers- Looks at elements such as customer satisfaction and retention
This image is an example of which type of organizational structure?
Matrix
Determine if the statement is a mission statement or a vision statement.
Mission Statement- we ride with our customers and apply this deep connection in every market we serve to create superior value for all of our stakeholder -To inspire and nurture the human spirit- one person, one cup, and one neighborhood at a time Vision Statement- To provide access to the world's information in one click -To be the best company in the world- in the eyes of our customers, shareholders, communities, and people
Drag the correct responses into the blanks to complete the sentence.
Of the two broad categories of leader behaviors, 1) task-oriented behaviors involve structuring the roles of followers, providing guidance, and serving as directives given to employees to get things done. 2) people-oriented behaviors include showing concern for employee feelings, listening to concerns, and treating followers with respect.
Complete the sentence by choosing the correct response from the drop-down list.
One key mechanism managers rely on to control performance is the use of performance 1) Referents that serve as comparison points when understanding if performance is on target
Complete the sentence by choosing the correct response from the drop-down list.
One of the most important considerations for management is ensuring that decisions individuals make are 1)ethical
What category of the income statement is a measurement of payments made by the business that can be either fixed and variable?
Operating Expenses
Which element of a SWOT analysis does the following statement represent? The U.S. economy is increasingly service based.
Opportunity
Complete the sentences by choosing the correct response from the drop-down lists.
Organizational culture consists of three interrelated levels. At the deepest level are 1) basic assumptions which reflect beliefs about human nature and reality. At the second level exists 2) values or those shared principles, standards, or goals. At the surface level are 3) artifacts or tangible, visible aspects of the culture.
refers to how work is coordinated between individuals and teams within an organization.
Organizational structure
Complete the sentence by choosing the correct response from the drop-down list.
Organizations who reward employees based on 1) individual performance do so through plans such as commissions on sales or merit-based pay as a way to increase employee drive and task identification.
Complete the sentence by choosing the correct response from the drop-down list.
Pay for performance ties pay directly to an individual's performance in meeting specific business goals or objectives.
Complete the sentence by choosing the correct response from the drop-down list.
Retaining star employees is critical for many organizations, as research has found that in many instances an elite number of star workers account for 1) the vast majority of workplace outcomes.
Taking rumors heard in the office as fact and making decisions accordingly results in what?
Sampling Bias
Individuals who make "good enough" decisions tend to accept the first alternative that meets some set of minimum criteria. This tendency is called what?
Satisfice
To be a successful employee within a particular firm, new hires should do what during the onboarding process? Select all that apply.
Seek feedback Be proactive Build strong relationships
What type(s) of performance is/are related to the triple bottom line? Select all that apply.
Social Environmental Economic
are those key parties who have some influence over the organization or stake in its future that can include employees, customers, investors, suppliers, and institutions such as governments.
Stakeholders
What is NOT one of the three basic financial reports organizations use to interpret and manage their businesses successfully?
Stock report
What is the stage, in group evolution, where group members focus less on keeping their guard up and become more authentic and argumentative as they look to differentiate themselves from other members?
Storming
Which of the following refers to the creation of an organization's long-term purpose that incorporates clear goals and objectives into a coherent plan of action?
Strategy
Match the function of the P-O-L-C to the strategic management element it falls within.
Strategy Formulation- -strategizing, vision&mission, goals and objectives Strategy Implementation- Systems/processes, Leadership, Communications
Complete the sentence by choosing the correct response from the drop-down list.
The 1) punctuated-equilibrium model is the theory that change within a group occurs in rapid, radical spurts rather than gradually over time.
What are the primary activities of the value chain? Select all that apply.
logistics marketing service