Quizzes Chapter 13-16

Authority is the extent to which a person is able to influence others so they respond to orders. (T/F)

False

Which of the following is considered a "soft" tactic used to influence others? 1. ingratiating tactics 2. pressure tactics 3. legitimating tactics 4. coalition tactics 5. exchange tactics

Ingratiating tactics

External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on. (T/F)

True

LinkedIn is the most popular and effective social media for recruiting. (T/F)

True

One violation of privacy is identity theft, a downside of the digital age. (T/F)

True

Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement. (T/F)

True

Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only. (T/F)

False

In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge. (T/F)

False

Which of the following is an example of downward communication? 1. reports on employee attitudes and efficiency 2. reports of unsolved problems requiring help from people higher up 3. a manager's feedback about a subordinate's performance 4. reports of progress on current projects 5. suggestions for process improvements

A managers feedback about a subordinates performance

For a manager, building an effective team requires work, but the payoff is 1. Employees who will do what you say without questioning you 2. A stronger, better-performing work unit 3. More responsibilities for you and other managers 4. Employees who will work overtime, often without expecting to be paid for it 5. Good relationships with others in the company, especially your supervisors

A stronger, better-performing work unit

________ is the final stage of group and team development. 1. Avoidance 2. Performing 3. Measuring 4. Adjourning 5. Assessing

Adjourning

The communication advantages of social media use by businesses can best be summarized as 1. privacy. 2. distraction. 3. connectivity. 4. self-promotion. 5. productivity.

Connectivity

Ensuring that employees follow instructions fully and completely is the purpose of which one of the following management functions? 1. Motivate 2. Organize 3. Lead 4. Control 5. Plan

Control

The PDCA cycle is part of 1. applying the RATER dimensions. 2. Deming management. 3. statistical process control. 4. management by exception. 5. Six Sigma.

Deming management

Medical knowledge possessed by doctors results in their ______ power. 1. coercive 2. referent 3. reward 4. expert 5. legitimate

Expert

Which type of communication is highest in media richness? 1. Newsletter 2. Face-to-face 3. Report 4. Videoconference 5. Telephone

Face-to-face

A company that determines the acceptable number of consumer complaints it will expect for the upcoming year has set a statistical target. (T/F)

False

A rich medium is more effective with routine situations. (T/F)

False

Leadership is the ability to marshal human, informational, and other resources to get something done. (T/F)

False

Management by measurement is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards. (T/F)

False

Productivity is monitoring performance, comparing it with goals, and taking corrective action. (T/F)

False

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization. (T/F)

False

The result of too much conflict in the workplace is usually indolence (T/F)

False

Trust in the workplace is based on authority and control. (T/F)

False

When you encounter a medium barrier, the recipient of the message doesn't respond enough. (T/F)

False

______ is not one of the three types of formal communication 1. Vertical (downward) 2. Grapevine 3. Horizontal 4. Vertical (upward) 5. External

Grapevine

A company that works to create a culture that encourages rank-and-file employees to make suggestions and question the status quo, and also measures employee growth, is developing which perspective of the balanced scorecard? 1.customer perspective 2. financial perspective 3. internal business perspective 4. employee perspective 5. innovation and learning perspective

Innovation and learning perspective

______ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project. 1. Reduced cycle time 2. ISO 9000 3. Benchmarking 4. Lean six sigma 5. ISO 14000

Lean six sigma

Which of the following is not a key quality displayed by humble leaders? 1. appreciation of others 2. openness to feedback 3. low self-awareness 4. low self-focus 5. appreciation of the greater good

Low self awareness

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. 1. noise 2. feedback 3. interference 4. interpretation 5. transmission

Noise

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them. 1. relationship-oriented 2. passive 3. transformational 4. path-goal 5. behavioral

Path-goal

In ______ teams, the traditional clear-cut distinction between manager and managed is blurred as nonmanagerial employees are delegated greater authority and granted increased autonomy. 1. Virtual 2.Problem-solving 3. Collaborative 4. Self-managed 5. Action

Self-managed

__________ is the last step in the control process. 1. Develop an ideal 2. Establish standards 3. Determine the problem 4. Take corrective action if necessary 5. Measure the performance

Take corrective action if needed

Which of the following is incorrect about the leader-member exchange (LMX) model of leadership? 1. The LMX model emphasizes that leaders have different sorts of relationships with different subordinates 2. The LMX model looks at the quality of relationships between managers and subordinates 3. The LMX focuses only on the behaviors or traits of leaders. 4. The LMX model assumes each manager-subordinate relationship is unique. 5. The quality of the relationship between managers and subordinates is related to turnover.

The LMX focuses only on the behaviors or traits of leaders

______ leadership helps employees pursue organizational goals over self-interests. 1. Laissez-faire 2. Shared 3. Transformational 4. Transactional 5. Service

Transformational

Conflict is a perfectly normal state of affairs (T/F)

True

Studies have shown that about 70 percent of workplace learning is informal (T/F)

True

The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year. (T/F)

True

The two core principles of TQM are 1. uniform focus on delivering customer value and continuous improvement of work processes. 2. development of strong organizational culture and continuous improvement of work processes 3. improvement of customer relationships and development of strong corporate culture. 4. improvement of employee morale and enhancement of shareholder satisfaction. 5. uniform focus on delivering customer value and improvement of management-employee relationships.

Uniform focuses on delivering customer value and continuous improvement of work processes

Which of the following is most important for the team leader to encourage during the storming stage of group and team development? 1. Empowerment among members 2. Voicing of disagreements 3. Completing the task 4. Socializing among members 5. Celebration of accomplishments

Voicing of Disagreements