RAPID SOS
How much of a mile radius can a person move outside of my jurisdictional boundary while I am on the phone with them?
10
How long can I query if a call is abandoned, disconnected, or the caller hangs up?
10 minutes
How long will an alert that's not responded to time out to how many seconds prompting the alarm company to call into ECC directly?
30 seconds
In Jurisdiciton View, the all calls queue will begin to purge out older calls after the que reaches how many calls?
50
Both Alerts and SUpplemental Alerts will auto popluate on Rapid SOS map. A) True B) False
A
In query view, I will be able to see calls outside of the jurisdiction boundary file within the extended 10 mile expansion area? A) True B) False
A
Rapid SOS is not a replacement for other location sources such as ALI. A) True B) False
A
When I select a map pin or call in Jurisdiction View, I will be presented with only data relating to that call? A) True B) False
A
With historical locations turned on I will be able to see the past and present locations of the caller? A) True B) False
A
What type of company will not call information the Dispatch Center for?
Alarm
Interact directly with monitoring companies To view additional information regarding the premises Process calls for service more efficiently What allows the ECC employee to do all of these things in the Rapid SOS Portal.
Alerts
The ____ tab (queue) is where incoming alarm information will be displayed.
Alerts
Clearing my browser to clean up the call queue will affect the whole agency if we are using the same login? A) True B) False
B
If I clear a call from my screen it is cleared from the whole agency? A) True B) False
B
If medical alert or Uber data is available for caller, the information will ALWAYS populate automatically on the same screen? A) True B) False
B
In Jurisditction View (VW), if the information does not automatically pop up on the screen, it means there is no data? A) True B) False
B
Street views in the maps is a live view update every 15 seconds by google? A) True B) False
B
Supplemental Alerts will be recieved on 911 lines. A) True B) False
B
Data bases App Wearable Device Operating System Subscriber Info are all included in the Rapid SOS under what?
Data Sources
The primary screens/windows within Rapid SOS available to the line-lever user are:
Data or Map Support Feedback Training
If Uber Data is available it means the caller is the____?
Driver and Rider
The ______ is the popout window that when clicked, displays signifcant additional data.
Event Plane
___ on a green pin on the map will highlight the associated phone number in the 911 call tab.
Hover
In Jurisdiciton View I can tell what map pins are related to each call in the call que by?
Hovering over the call in que and map pin
Rapid SOS uses a ____ of your ECC to determine which emergency calls are routed to your center.
Jurisdicitonal Boundary File (JBF)
Location information is automatically displayed when the caller is within y our jurisdiciton in _________ view.
Jurisdiction
What are the 2 different map options avaiable to each user?
Map View Satellite View
____ are 1-2 page documents that provide a high level overview on a data course or partner.
Quck Tips
Are the time stamps in the queue and on the map different?
Yes, the time stamp on the map is the most recent location recieved and the timestamp on the queue is the intital time the data was recieved.
The location information provided in Rapid SOS Portal is an _____ address and requires additional verification.
estimated
