Review 2

Strong supervisors are those who possess the following qualities except for?

A management style that involves micromanaging employees.

Total quality management is defined as?

A philosophy of management that views organizations as a collection of processes that must continually be improved.

What does misconduct in the workplace involve?

Actions or behaviors that violate the rules and regulations of an organization.

A supervisor is legally defined as?

An individual who has the authority to hire, fire, suspend, direct or discipline others.

Employers tend to make which of the following mistake when interviewing porspective candidates for employment?

Asking too many questions that the person can easily answer with a "yes" or "no" response.

Effective leaders possess all of the following qualities except for?

Autocratic attitude.

How should a supervisor go about selecting a task to delegate to a subordinate?

Consider which tasks are non-critical and can be handled by less experienced personnel.

The supervisory function of planning involves?

Determining what needs to be done, by whom, how and when

A principal objective of performance appraisal is to establish a record of whatever an employee may have done incorrectly during the previous period.

False

Each job exists in two fashions: how the employee does it, and how the written procedure describes it.

False

One very important step in the preparation of supervisors as evaluators is training in some means of judging employee personality characteristics.

False

People who consistently do good work and know they do good work require less attention at appraisal time than others; they already to know that what they do is appreciated.

False

Self-appraisal as part of a system is not especially useful because most employees tend to rate themselves unrealistically high.

False

Managers often wear two hats; that of the management generalist and that of the?

Functional specialist

Supervisors who allow their rating in one area to influence their rating in another area on performance appraisals are susceptible to the?

Halo effect

Job security in the health care industry often involves?

Having skills that make one marketable and valuable as an employee.

The principal objective of performance appraisal include:

Improvement in performance in the job one presently holds.

Supervisors that practice participative management tend to?

Include all members of their team in planning and decision-making.

What types of issues are work teams not allowed to address?

Issues that demand that team members make long-term recommendations.

Managed care has impacted health care industry in what way?

It has controlled and restricted access to medical services in an effort to contain costs.

Performance appraisal overall seems to have no direct impact on the accomplishment of the day-to-day work in the department, so:

It often gravitates to the bottom of the supervisor's work pile.

What management theory takes a look at how organizations do the things they do?

Likert's Scale of Organization

Health care organizations have moved from?

Long-term care of the sick and dying to preventing illness and restoring health

The essential functions of management include all of the following except for?

Observing

Progressive discipline is applied when?

Other forms of discipline have failed.

Employees who perform line function duties are said to be?

Performing duties that the organization is there to do.

Methods improvement programs normally focus on what type of issues?

Processes, procedures, equipment and physical layout issues.

Which types of questions are considered illegal during an interview process?

Questions about age, marital status and national origin.

One of the disadvantages of work teams is that?

Some members cannot put aside their position and rank in order to work as part of a team.

What are some factors that tend to waste time and make supervisors less effective?

Telephone calls, paperwork, unscheduled walk-in visits and meetins

The greatest problem ordinarily experienced with standards-based appraisal is:

The development of accurate performance standards is costly and time-consuming.

Although several people may or may not have input into a given appraisal, it is essential that the primary evaluator of any employee be:

The employee's immediate supervisor.

One reason some managers fail to delegate tasks to other is?

The fear of losing recognition for accomplishing certain tasks.

Reducing stress and accepting things you cannot change or control is one way to minimize?

The need to delegate tasks to others.

One definition of management is?

The process of getting things done through people.

Communication can be defined as?

The transmission of information from person to person.

People do not like to work and will only do so if they are closely supervised. This is the premise behind which motivational theory?

Theory X

Job applications are an important part of the recruitment and hiring process because?

They are part of the applicant's permanent record and spell out pertinent information.

What is the objective of performance appraisals?

They document the employee's work performance and encourage improved performance.

According to Maslow, people tend to focus on what types of needs first?

Those that ensure basic survival such as food, water and shelter.

A common problem in most performance appraisal systems is the tendency of many supervisors to be liberal in their evaluations.

True

A legally defensible performance appraisal system should address appraisal criteria arising from an analysis of the requirements of the position.

True

A significant number of wrongful termination lawsuits are an outgrowth of inadequate performance appraisal procedures.

True

Regardless of the appraisal system in use, it is essential to always emphasize performance or production rather than personality traits.

True

There is no particular objective to appraisal in the case of a lng time employee who has always done satisfactory work but to whom the potential for promotion is non-existent.

True

The personal orientation prospective to management focuses on?

What essential qualities people must posses in order to be in management.

Concerning how often a supervisors should appraise the performance of his or her employees, the supervisor:

Will most likely have no choice concerning frequency of evaluation.