Review #3 ch.3,4, & 29

the mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function of tasks at hand is called.... A.) morale B.)Tenacity C.)Insubordination D.)Initiative

Answer is letter "A" Morale is defined as the mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regarding to the function or task at hand

Tasks that correspond in order with the A, B, and C designation are: A.) could, must, and should B.) must, should, and could C.) should, could, and must D.) could, should, and must

B. The A designation represents tasks that must be done today. The B designation represents tasks that should be done today, and the C designation represents tasks that could be done today.

68. A CVA is a A. heart attack B. stroke C. seizure D. defibrillator

B. stroke

A closed wound caused by blunt force trauma that results in swelling, ecchymosis, and pain is called a(n) A. Abrasion. B. Avulsion. C. Laceration. D. Contusion.

D. Contusion

A 26-year-old patient is being seen today for abdominal pain. The medical assistant is trying to make the patient more comfortable until the physician can see her. Which of the following should the medical assistant not do? A. Apply a heating pad to the abdomen. B. Have the patient lie on her back with her knees flexed C. Monitor the patient for signs of shock. D. Take the patient's pulse

"A" Applying a heating pad increases blood flow to the site, which may be dangerous.

What are some of the signs and symptoms or heatstroke? A. Red, hot, dry skin and a rapid pulse. B. White, waxy skin color with a slow pulse. C. Profuse diaphoresis D. Complaints of pain throughout the extremities.

"A" Heatstroke is a series heat-related injury. These patients have flushed, dry skin and a faster pulse; they are no longer able to sweat to relieve heat.

Eddie Thompson, age 16, is allergic to penicillin. If he given an injection of penicillin G, which shock emergencies might occur? A. Neurogenic B. Anaphylactic C. Cardiogenic D. Traumatic

B. Anaphylactic

You receive an urgent call from a parent, who reports that his child cut her arm with a knife and "There is blood all over the place." What is the first step in controlling the hemorrhage? A. Place a tourniquet above the wound. B. Apply direct pressure to the wound. C. Lower the arm below the level of the heart. D. Apply ice.

B. Apply direct pressure to the wound.

What percentage of the body is burned in an adult victim with burns of both arms? A. 9% B. 12% C. 18% D. 6%

C. 18% (According to the Rules of Nines, each arm is 9% of the body surface.)

Which credential is not offered by the AMT? A. COLT B. RMA C. CMA D. RPT

C. The CMA examination is offered my the AAMA, not by the AMT.

A family that lives near a neighborhood lake calls to report that their child has fallen into the water and now has a temperature below 95F. What type of problem is this? A. Frostbite B. Hyperthermia C. Cold stroke D. Hypothermia

D. Hypothermia

67. An AED is used for A. CVA B. shock C. seizures D. an abnormal heart rhythm

D. an abnormal heart rhythm

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the...

Persona

A patient tells you she fells dizzy and lightheaded. What is the first thing you should do? A. Have her lie down on the floor with her feet elevated. B. Take her BP. C. Obtain an ECG. D. Have the patient sit down and then help her lower her head to her knees.

"D" Lowering the head to the knees increases blood flow to the brain and prevents fainting.

The best way to earn a favorable evaluation on your externship is to- A. Show integrity and practice high ethical standards. B. Be friendly with your supervisor and other senior staff members and keep co-workers at a distance. C. Impress the physicians with your knowledge about medicine. D. Show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed.

A.All medical assistants completing their extenship should show integrity and practice high ethical standards.

Match responsible and honest with the appropriate example. (Select all that apply.) a. Provide patient and family- centered care b. Accept responsibility for your failures or errors c. Demonstrate interest in patients as individuals d. Show sensitivity to the needs of healthcare team members e. Consistently communicate politely and honestly f. Always use proper grammar to demonstrate respect for the individual g. Display positive nonverbal behaviors h. Never misrepresent yourself or the medical practice

B,H A responsible medical assistant is one who is dependable. The healthcare team must be able to rely on the medical assistant to perform all his or her duties within the accepted standards of care. Practice managers should be confident that once given a task to do, the medical assistant will carry it out accurately and in a timely manner. At the same time, if an error is made or there is a problem performing a particular task, the medical assistant must honestly report these issues to the immediate superior.

A patient with a deep, jagged wound that is bleeding profusely is diagnosed with a(n) A. Avulsion B. Laceration C. Traumatic injury D. Hematoma

B. Laceration (A laceration is a jagged tear or injury to the skin and tissues.)

In which of the following situation is it important to use more descriptive language when communicating? a) Patient with diminished hearing b) Patient with a visual disturbance c) Non-English-speaking patient d) Adolescent patient

B. The medical assistant should use more descriptive language when speaking with the patient who has a visual disturbance. This helps the patient "see" what is being discussed. A person with diminished hearing may be very sensitive and in denial of the condition. Make sure you have his or her attention and that you are face-to-face with the person while speaking. People who are hearing impaired often are very dependent on lip reading for comprehension. With non-English-speaking patient, the medical assistant may need to use gestures and more body language to convey messages.

Which statement best describes in the relationship of administrative and clinical medical assisting responsibilities? A.) administrative duties require the least interpersonal contact B.) the two are equally important for maintaining a high-quality medical practice. C.) clinical duties offer more variety in the type of work performed. D.) clinical tasks are more difficult to learn than are administrative tasks.

B. clinical and administrative skills are equally important in the physicians's office.

58.) Before CPR is initiated on an adult, the presence of circulation usually is determined by palpating which pulse? a.) Brachial b.) Cartotid c.) Femoral d.) Popliteal e.) Radial

B.) carotid

Which of the following emergency situation should be manage first a) Hemorrhage b) Shock c) Occluded airway d) Severe chest pain e) Fractured bone

C) The airway must be open, or CPR will not help

A child who falls while skating, scrapes the skin off her knee, may have which type of wound? A. Avulsion B. Contusion C. Abrasion D. Laceration

C. Abrasion (An abrasion is a superficial wound in which the skin is damaged.)

Paco Garcia calls in a panic. One of this workers cut his arm on a saw, and the wound is bleeding profusely. Which artery should the medical assistant tell him to squeeze to try to stop the bleeding until EMS arrives? A. Radial B. Subclavian C. Brachial D. Femoral

C. Brachial (The brachial artery is the largest artery in the arm, and exerting pressure on it will help slow the bleeding.)

The mother of a 10 year old boy with diabetes type 1 calls, very concerned about her son. He has been sick 2 days with a fever and loss of appetite, and he now is very lethargic and is vomiting, and his breathe smells fruity. What health emergency may be developing? A. Insulin shock B. Hyperglycemia C. Diabetic coma D. Septicemia

C. Diabetic coma (Diabetic coma can ensure if the blood glucose rises to a dangerous level; stress and illness typically cause hyperglycemia.)

Which is the most important consideration in choosing a uniform? A.) it should be becoming and flattering to the body type B.) it should not be wrinkled by the end of the day C.) it should give the wearer a professional, neat appearance D.) it should be fashionable

C. Uniforms should provide the wearer with a professional and neat appearance

If Meredith makes a list of the tasks that need to be done today, she is practicing A.) insubordination B.) professionalism C.) prioritization D.) time management

C. prioritization is the process of deciding which tasks are most important and placing them in a logical order of completion.

59.) What would the physician order if a patient is in insulin shock? a.) Insulin b.) Furosemide (Lasix) c.) Glucose d.) Normal saline d.) Lactated Ringer's soultion

C.) glucose

Which of these careers would not be available to a person who has had medical assistant training? A. Billing Specialist B. Medical receptionist C. Coder D. Respiratory therapy assistant

D. A respiratory therapy assistant requires separate, specialized training that is not included within the scope of practice of a medical assistant.

65. _________________ is used to control seizures. A. Lanoxin B. Epinephrine C. Lidocaine D. Syrup of ipecac E. Valium

E. Valium

Great exaggeration and manipulations of the truth can affect employee...

Morale

____________ is defined as exhibiting a courteous, conscientious, and generally buisinesslike manner in the workplace.

Professionalism

Talk or widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called: A.) a rumor B.) Libel C.) Discrimination D.) Slander

The answer is letter "A" A Rumor, is a sense of talk or a widely disseminated (the field of communication, means to broadcast a message to the public without direct feedback from the audience) opinion with no truth to support/ back it up.

Deciding which task are most important is called..... A.)Modification B.)Teaching C.)Prioritizing D.)Procrastinating

The answer is letter "c" M.A. (Medical assistant) is prioritizing tasks when he or she is deciding which tasks are most important

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit? A)giving them the opportunity to make certain decisions about treatment B)respect their privacy C)keep them informed in a language they can understand D)Encourage them to ask questions E) all of the above

answer: A

In the linear communication model, which of the following encodes the message A)sender B)receiver C)feedback D)none of the above

answer:A

which of the following statements about professionalism is true? A.)It must be practiced at all times in the workplace B.)It can lead to wage increases and promotions C.)Unacceptable behavior is detrimental to the medical assistant's career D.)All of the above are true

the answer is letter "D" students must practice professionalism throughout their time in the class room habits are difficult to break.

The wife of an elderly patients reports that her husband may be suffering from heatstroke. What recommendations should the medical assistant make? A. Have him take a nap ad call later if any other problems develop. B. Apply cool, damp cloths to all exposed skin and then fan the moist skin. C. Even though he has difficulty swallowing, have him drink as much cold fluid as possible. D. Bring him into the office tomorrow to be checked out.

"B" Immediate action should be to lower the man's body temperature; for example, damp cloths can be applied to exposed skin, and the moist skin can be fanned to achieve evaporative heat loss. The man should not be given fluids unless he is awake and alert. If the problem persists, EMS should be called.

A temporary loss of neurologic function that is caused by a problem with blood flow to the brain tissues is called a: A. CVA. B. Stroke. C. TIA. D carotid occlusion.

"C" A transient ischemia attack is a temporary sign of a decrease in blood flow to part of the brain; this results in neurologic symptoms similar to those of a CVA but that last a short period.

Part of the recommended treatment for mild frostbite of the fingers is: A. rubbing the fingers to warm them. B. wrapping the hands in hot towels. C. immersing the fingers in warm water. D. washing the fingers well with soap and water.

"C" Gently immersing frostbitten fingers in warm water helps defrost the tissues without damaging them.

When CPR is administered, the ratio of compression to breaths is A. 15 to 1 B. 10 to 2 C. 29 to 2 D. 15 to 2

"C" In CPR, 29 chest compre

Under what circumstances should EMS be activated if a father calls to report that his child has suffered a head injury? A. If the child is unconscious B. If the child is vomiting and dishoriented C. If clear fluid is draining from the right ear D. All of the above

"D" All of these circumstances indicate the possibility of a serious head injury; EMS should be activated to provide emergency care for the child and to transport him to the emergency department (ED).

Match diplomatic and tactful with the appropriate example. ( Select all that apply.) a. Provide patient and family- centered care b. Accept responsibility for your failures or errors c. Demonstrate interest in patients as individuals d. Show sensitivity to the needs of healthcare team members e. Consistently communicate politely and honestly f. Always use proper grammar to demonstrate respect for the individual g. Display positive nonverbal behaviors h. Never misrepresent yourself or the medical practice

A,D,E A diplomatic and tactful person always attempts to interact honestly without giving offense. The medical assistant must be sensitive of patients and co-workers

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession. A. Both statements are true B. Both statements are false C. First statement is true, and second is false D. First statement is false, and second is true.

A. A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism as a means to excel in your profession.

Good Samaritan laws provide medical assistants with legal protection as long as they ... A. Administer first aid at the site within their scope of competence. B. Act competently at work when helping patients with emergency injuries. C. Do whatever they can to help someone who is injured. D. Do nothing for the victim until EMS arrives.

A. Administer first aid at the site within their scope of competence. (In an emergency situation away from work, the medical assistant should assist only within his or her competency level.)

17. What is the best way for new medical assistant graduates to become good team players in the medical office. A. Show consideration and appreciation for each member of the staff. B. Share what they learned in school about the latest techniques in healthcare. C. Be careful only to perform only the tasks in their job description and mo other duties. D. Try to develop close friendships with everyone on the staff after working hours.

A. Good team players show consideration and appreciation for each member of the staff in a medical facility.

A very agitated Madeline Tamarelli calls to report that her 18 year old son and his friends were playing with knives, and a knife was thrown into his leg. The medical assistant should instruct Mrs. Tamarelli to do all of the following except ... A. Remove the knife immediately to prevent further damage. B. Stay on the line while the medical assistant activates EMS. C. Calm down so that she can apply first aid. D. Roll clean material around the knife to stabilize it.

A. Remove the knife immediately to prevent further damage. (If an object is lodged into the body, the patient should be transported with the object in place and guarded with padding; the knife may be pressing on a severed blood vessel, and removing it may result in bleeding.)

Systemic spread of bacterial infection may result in which type of shock? A. Septic B. Hypovolemic C. Neurogenic D. Psychogenic

A. Septic

The prime concern of all employees of the physician's office should be: A.) caring for the patient B.) getting all tasks completed each day C.) completely resolving every patient's health issues D.) a profitable practice

A. The prime concern of every employee in the physician's office is the patient's care.

signs and symptoms of shock include all of the following except A. Cyanosis. B. Hypertension. C. Extreme thirst. D. Rapid respirations.

B. Hypertension

The wife of a patient with diabetes calls to report that her husband exercised strenuously this morning, and he know feels dizzy and is sweating profusely. What might be the problem? A. Hyperglycemia B. Hypoglycemia C. Diabetic coma D. Polydipsia

B. Hypoglycemia (Exercise can cause a drop in blood glucose levels, or hypoglycemia.)

24.Which of the following personal hygiene attributes can be considered infection control problems? A. Long Ponytail B. Long polishes nails C. Plain wedding ring or watch D. Tattoos and body piercing

B. Longer nails, artificial nails, and polished nails are an infection control problem because microbes can grow and multiply under the surface of the nails and in the cracks of the polish. Nails should be cut short and without nail polish. Longer hair must be tied back to prevent it from interfering with patient procedures. Jewelry is another infection control factor, especially rings. Because microorganisms can invade the cracks and crevices of jewelry, facilities usually restrict employees from wearing anything but a plain wedding ring or a watch. Tattoos and body piercings are not considered professional, so medical assistants must follow office policy about their appearance.

The medical term for a heart attack is A. CAD. B. Myocardial infarction. C. Congestive heart failure. D. Pulmonary edema.

B. Myocardial infarction

Match courteous and respectful with the appropriate example. (Select all that apply.) a. Provide patient and family-centered care b. Accept responsibility for your failures or errors c. Demonstrate interest in patients as individuals d. Show sensitivity to the needs of healthcare team members e. Consistently communicate politely and honestly f. Always use proper grammar to demonstrate respect for the individual g. Display positive nonverbal behaviors h. Never misrepresent yourself or the medical practice

C,F,G Treating patients with courtesy and dignity is crucial to interacting with patients professionally.

66. _________________ is used as a topical anesthetic A. Lanoxin B. Epinephrine C. Lidocaine D. Syrup of ipecac E. Valium

C. Lidocaine

Which of the following is the most common communication error in patient care? a) Giving advice b) Using medical terminology c) Using leading questions d) Using leading questions e) Talking too much

C. Misinterpreted communication is the most common error in patient care. One of the biggest problem for the patient is understanding medical terminology. While gathering patient information, you ask the patient. "You don't smoke, do you?" By asking questions in this manner, you indicate the preferred answer. Telling you that he or she does smoke would surely meet with your disapproval. Keep your questions positive. Some medical assistant associate helpfulness with verbal overload. Always remember that when interacting with a patient, you should listen more than you talk.

An obstruction to professionalism could be: A.) a cooperative co-worker B.) a co-worker who assists in completing a difficult task C.) bringing personal problems to the office D.) speaking in an even, calm tone

C. Personal problems and baggage can distract the medical assistant and become an obstruction to professionalism in the workplace.

Epistaxis is A. redness. B. a ligament injury. C. a nosebleed. D. a bruise.

C. a bruise

Distinguishing traits, qualities, or properties are called -___________

Characteristics

Which quality in a medical assistant is most likely to promote positive relations in the medical office? A.) businesslike behavior B.) consistently high grades during medical assisting C.) attractiveness D.) sincere interest in patients' welfare

D. All medical assistants should demonstrate a sincere interest in the welfare of each patient.

70. What is the medical term for profuse execretion of sweat? A. Syncope B. Sprain C. Hypertrophy D. Diaphoresis

D. Diaphoresis

Which statement is true regarding the status of students during the externship compared with that of regular employees. A. Students should not waste their supervisor's time asking a lot of questions. B. Students can expect the physician to treat their medical problems. C. Attendance expectations generally are less strict for students. D. Students are expected to perform under the same professional standards as regular employees

D. Externing students are expected to perform just as regular employees while on the externship site.

Which of the following is NOT considered a benefit of wearing a uniform or scrubs? A. Immediately identify employees of the clinic. B. Provides a consistent appearance fro all employees. C. Infection control measure D. Projects a specific status.

D. Most med facilities require medical assistants to wear a uniform or scrubs; this gives a way to immediately identify employees of the clinic. Besides providing a consistent appearance fro everyone who works at the facility, wearing scrubs can be an infection control measure to prevent the passage of "street germs in the facility.

Which of the following can be overcome with facts about the source of social bias? a) Prejudice b) Stereotyping c) Highly abrasive patient d) Both A and B e) All of the above

D. Prejudice can be overcome with facts about the source of social bias, and the same is true for stereotyping issues. Even highly abrasive patient can be tolerated when the medical assistant wants to be an effective communicator with all patient.

64. With the physician's approval, which agent can be used to induce vomiting? A. Lanoxin B. Epinephrine C. Lidocaine D. Syrup of ipecac E. Valium

D. Syrup of Ipecac

Which of the following skills would not be an appropriate expectation of a competent medical assistant? A.) performing insurance coding and billing B.) giving instructions to patients about self-care after treatments C.) Using the computer to perform a variety of office functions D.) diagnosing common patient symptoms

D. The medical assistant cannot diagnose common patient symptoms, because that would constitute practicing medicine without a license.

A patient faints in the reception room and falls to the floor. The medical assistant should a) Place a pillow under the patient's head and shoulders. b) Place a pillow under the patient's head and shoulders c) Roll the patient onto his or hers right side d) Check for a pulse e) Keep the patient's head and shoulders flat and raise the legs

D. The medical assistant first should check for a pulse to make sure it is not a cardiac event

69. 𝑆𝑦𝑛𝑐𝑜𝑝𝑒 is the medical term for A. heart attack B. stroke C. seizure D. fainting

D. fainting

71. A strain is a(n) A. fracture B. ligament injury C. injury that is not treated D. muscle injury

D. muscle injury

57.) Which of the following should be done immediately when administering first aid to a patient with a partial-thickness chemical burn? a.) Apply a burn ointment b.) Break the blisters c.) Cover the burn with dry gauze d.) Flood the affected area with water e.) Give pain medicine

D.) flood the affected area with water

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of ____________ in the medical field.

Demeanor

Which of the following can be a channel in linear communication? a) Spoken words b) Written message c) Body language d) E-mail message e) All of the above

E. Channels can be spoken words, written or e-mailed messages, and body language.

Which of the following is an example of an open ended question? A)what is the name of your insurance carrier? B)what is your date of birth? C)how have you been getting along? D)what pharmacy do you prefer?

answer: C

"Don't worry, I'm sure everything will be fine" is an example of A)giving advice B) providing unwarranted assurance. C)Reflective response D)talking too much

answer:B

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expressed our true feelings: in fact, experts say that more than 80% of communication is nonverbal. A)both statements are true B)both statements are false C)the first statements is true; the second is false D) the first statements is false; the second is true

answer:B

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings? A)Restatement B)reflection C)clarification D) listening

answer:B

A standard mental picture that is held in common by member of group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called A)language B)perception C)a stereotype D)a multicultural issue

answer:C

In Maslow's hierarchy of needs, the fourth level relates to which of the following? A)social needs for love B) self-actualization C)safety D) self esteem E) physical well being

answer:D

25. self-boundaries are developed to protect us from being manipulated or used by others. personal boundaries help identity each of us a unique individual A)both statements are true. B)both statements are false. C)first statements is true, and second is false. D)first statements is false, and second is true

b. both statement are true

A task that is noted as an E priority is probably- A.) important task B.) task that should be done early in the day C.) Errand D.) Extra task for that today

the answer is "C"- a task noted as an "E" priority is usually an errand

A task that is noted as a B priority: A.) Must be done today B.)should be done today C.)could be done today D.) is not a priority

the answer is letter "B"- "A" priority tasks must be done today, whereas "B" priority tasks should be done today

Probably the most important asset a medical assistant can offer the employer is.... A.) confidentiality B.) teamwork C.) A good attitude D.) Credibility

the answer is letter "C" the most important asset the M.A. can bring to the office is a good attitude

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be.... A.) Detrimental B.)commensurate C.)professional D.)moral

the answer is letter "C" the professional M.A. displays ethics above reproach