Review

Which one of the following overrides the others?

Living Will

Administrative safeguards of HIPPA's Security Rule are:

M X

Which of the following is NOT standard practice for a patient with chickenpox?

Maintain a room temperature of 90 degrees.

Kelsey is responsible for taking care of the office equipment. What is the term for keeping equipment working at its best?

Maintenance

What is professional negligence called?

Malpractice

Which of the following types of insurance plans ensures lower rates for patients who use certain physicians?

Managed Care

Which of the following items are required in all patient reception areas?

Safe furniture

What is determining who is the best person in the facility to handle each telephone call?

Screen

What is a benefit of scheduling with practice-management software?

Searching for available appointment times is made easy.

Which of the following refers to the physical space between people?

Proximity

Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient?

Psychotherapy notes

Which of the following statements about RAM is correct?

RAM is known as short-term memory.

What should Jenna do when installing new software on the office computer?

Read the license agreement included with the program

Which of the following may indicate scalp disease?

Red, scaly, or irritated skin on the scalp

How should an assistant respond to an emergency situation in the reception area?

Remain calm and call for outside help, if necessary

A patient's gums appear swollen and there is a small amount of bleeding. What should you do?

Report your observations to the nurse

Worker compensation laws do which of the following?

Require employers to insure employees in case they are injured at work

The Omnibus Budget Reconciliation Act (OBRA) included which of the following regulations?

Residents' Bill of Rights

What is approaching another person with a feeling of esteem or regard?

Respect

Which of the following is the correct technique for handling soiled linens?

Roll soiled linens into themselves, with soiled areas on the inside.

Which of the following statements about routine visits to the medical office is correct?

Routine appointments require basic equipment and little preparation.

For what reason may an employer legally NOT hire an applicant?

The applicant is not a legal U.S. resident.

To whom must Medicaid be made available in all states?

The categorically needy

What is the most important part of an envelope?

The delivery address

What is interdependence?

The dependence that all members of a health care team have on one another

In which case does the employer have just cause to fire an employee?

The employee was caught stealing medications from work.

Julia, an assistant, needs to schedule a surgery for a patient. Whom should she contact at the hospital first?

The operating room receptionist

Who can a medical office assistant speak to about a patient's unpaid bill?

The patient and the patient's guarantor

What does it mean to extend credit to a patient?

The patient can pay for service in installments.

Which of the following is a drawback to the paging system?

The person sending the message cannot be certain that it was received

What is a benefit of standard appointment times assigned to different types of appointments?

They enable more precise scheduling.

Which of the following is true about computers in the medical office?

They enable offices to become more efficient

What must be true of all electronic medical records?

They must be password-protected.

Which of the following statements is correct about fax machines?

They scan and convert pages into electrical signals.

Which of the following statements is true about computer operating systems?

They should be updated periodically.

Which of these cavities contains the lungs and heart?

Thoracic

How does a pathogen get spread from one person to another person?

Through a mode of transmission

What is the general role of the medical assistant during a CPE?

To assist the physician in any way that is needed

What is one purpose of the line of authority?

To define health care workers' positions within the team

In coding, what is the purpose of a modifier?

To further specify the code

What is the purpose of appointment reminder systems?

To increase patient show rates

Why must the assistant always be aware of who is nearby when on the telephone?

To keep unauthorized parties from overhearing confidential information

Why should an assistant be concerned with the office image?

To make a good impression for the patients

What is the purpose of color-coding medical records?

To make filing easier and more efficient

What is the main purpose of office security?

To protect private materials and information

What is the primary purpose of a pediatric growth chart?

To provide a visual assessment of the child's growth pattern

The Family and Medical Leave Act allows employees to take unpaid leave for which of the following reasons?

To recover from birth of a child

Stream scheduling is the most commonly used scheduling system.

True

Using an electronic portfolio, memos and letters can be used over and over again without having to be retyped.

True

Which of the following telephone greetings is acceptable for a medical office?

"Dr. Grabin's office, Samantha speaking, how may I help you?"

Which of these questions shows the best word choice for an assistant answering the telephone?

"May I have your name, please?"

Which of these suffixes indicates a surgical removal?

-ectomy

In terminal digit filing, which file number would come after 05-19-03?

06-19-03

How far should the telephone mouthpiece be placed from the lips?

1 inch away

What is the maximum amount of time a caller should be left on hold before the assistant checks back with the caller?

1-2 minutes

At what temperature should bath water be?

105°F

How long must an object soak in disinfectant solution to be properly disinfected?

20 minutes

How many people must be impacted for the Department of Health and Human Services to be notified immediately?

500

In middle digit filing, which file number would come after 68-63-19?

68-63-20

Which of the following is an outpatient diagnostic test?

A blood test

Which of the following is one way an assistant can notify staff that a patient has checked in?

A buzzer system

Which of the following definitions best describes a write-off?

A cancellation of a fee

Which of the following best defines a diagnostic code?

A code that represents the reason for a patient visit

Which of the following best defines a procedural code?

A code that represents the service performed by the physician

Which of the following definitions best describes health insurance?

A contract protecting patients from financial loss in case of illness

To place money into a bank account is to make ____.

A deposit

Which communication technology copies pages from one location and then prints the copy at another location?

A fax machine

Which of the following best describes the term "professional courtesy"?

A fee discount for health care workers

What is a fee schedule?

A list of specified fees a physician charges for services

What is the Start menu?

A menu opened during the boot process X

Which of the following definitions best describes a bank statement?

A monthly summary of a bank account

Which of the following best shows a complacent attitude?

A patient becomes hurt or ill because he is indifferent about following health care instructions.

What can occur as a result of personal communication barriers?

All of the above

What does prompt attention to answering the telephone show?

All of the above

What does the writing process help people do?

All of the above

What should assistants who spend a lot of time at the computer or on the phone do?

All of the above

What should be considered when determining how much time is needed for a patient's appointment?

All of the above

Where can possible solutions to an equipment problem be found?

All of the above

Where should an evacuation plan be posted?

All of the above

Which form should be included in a new medical record?

All of the above

Which of the following can be caused by a rushed encounter with a patient?

All of the above

Which of the following does the registration process include?

All of the above

Which of the following is a goal of verbal communication?

All of the above

Which of the following is a method of nonverbal communication?

All of the above

Which of the following is a method that medical office assistants and patients can use to overcome a hearing challenge?

All of the above

Which of the following is a reward of working as a medical office assistant?

All of the above

Which of the following is a type of abuse that should be reported to the proper authorities?

All of the above

Which of the following items can be safety hazards in a medical office?

All of the above

Which of the following must be done by the medical assistant when preparing an exam room for a CPE?

All of the above

Which of the following serves as a reminder for patient appointments?

All of the above

Which of the following should all office assistants know?

All of the above

Which of the following should be true about written communication?

All of the above

Which of these characteristics of written communications reflect positively on a medical practice?

All of the above

Which of these items may be found on a standard message form?

All of the above

Which of these methods may be used for inflection?

All of the above

Why are unexpected visitors to the medical office often problematic?

All of the above

Why is it important to retrieve phone messages when opening the office?

All of the above

Why should an assistant to respond to an angry patient in a low-calm voice?

All of the above

Why might it be good for an assistant to also keep a separate notepad by the telephone?

All of the above X

Which patients should be considered infectious?

All patients should be considered infectious

Which tool should Tracy, an assistant, use to monitor emergencies when the office is closed?

An answering service

Which of the following best describes the Medicare program?

An entitlement program with no income restrictions

Which of the following is included in informed consent?

An explanation of the test and permission from the patient

What safeguard should Kelsey use to scan the office computer for viruses?

Anti-virus software

Which safeguard protects the computer from unauthorized access by translating files into a code?

Anti-virus software X

A tickler file can be used to remember which of the following tasks?

Appointments X

Why do assistants include the abbreviation NP when entering a new patient's appointment in the appointment book?

As a reminder to have the patient complete registration forms

Which of the following is the correct equation for determining equity?

Assets - Liabilities = Equity

What role do medical office assistants play in referring a patient for a consultation?

Assistants may schedule the appointment and answer patient questions.

When should daysheets be updated?

At the end of each day X

When are medical facilities required to notify patients of the privacy policy?

At the first visit

When sorting mail, where should the most urgent and important mail be placed?

At the top of the pile

Meg needs to fax a patient's medical history to a specialist. She already has the patient's permission to send the records. What else should she do to protect the patient's privacy?

Attach a confidentiality statement and confirm the fax was received.

With which technology does a patient record a spoken message using a feature built into the telephone system?

Automatic Routing Unit (ARU) X

Intentionally touching another person without permission is called what?

Battery

Which of the following is true about pediatric exams?

Because of rapid growth and development, most pediatrics receive more physical exams than adults.

When should health care workers wash their hands?

Before providing care and between patients

Which of the following describes correct technique for male perineal care?

Begin at the tip of the penis, and wipe in circular and downward motions.

What style of business letter has all of the lines beginning at the left margin?

Block

Dr. Brenner will be out of the office starting at 3:15 PM on August 10. How should the assistant record this in the appointment matrix?

Block out the time on August 10, and note the reason the physician is unavailable.

Which of the following is a negative form of nonverbal communication?

Both frowning and crossing arms

What does the word root encephal refer to?

Brain

What aspect of health care are medical office assistants responsible for?

Business aspect

Which of these items is used to communicate with people outside of a medical practice?

Business letters

How do therapeutic careers improve the health status of patients?

By caring for patients over a period of time

Which of the following statements is correct?

By law, assistants are required to accommodate patients with physical disabilities.

Which of the following is NOT true about a complete physical exam (CPE)?

CPEs must be performed in a specific order.

What steps can a medical office assistant take to fill a cancelled appointment time?

Call patients who have appointments scheduled later that day or week

What is the key response for an assistant who is dealing with an angry telephone caller?

Calmly reassuring the caller of concern and intention to help.

What does the abbreviation "C" represent in the appointment book?

Cancellation

Which of the following insurance reimbursement methods pays a set fee per patient?

Capitation

According to the Security Rule in HIPAA, which of the following is an example of a physical safeguard?

Computer server rooms should be locked.

Why is it important for medical offices to set guidelines for protecting electronic information?

Computers store a lot of easily accessible personal information.

Which technology is used for three or more people in different geographical areas to "meet" by phone?

Conference Call

Which of these creates a duplicate of a file?

Coping

What is the most important way to provide patients with privacy while bathing?

Cover the patient as much as possible

Which of these cavities contains the brain?

Cranial

Mr. Yoshida recently came over to the USA from Japan. You notice that he becomes uncomfortable whenever you make direct eye contact with him. What is this an example of?

Cultural communication barrier

Which of the following is an example of a time management tool?

Daily planner

What is the first step of the troubleshooting process?

Define the problem

How would you index and code the name Elizabeth Ann del Sol?

Delsol, Elizabeth Ann

What does the abbreviation Dx refer to?

Diagnosis

What type of career involves documenting patient care?

Diagnostic X

Which of the following is NOT included in the Fair Labor Standards Act?

Dictates employers pay overtime pay for weekend hours.

Which of the following is the WRONG WAY to wash a patient's body?

Dirty area to clean area

Which of the following terms means releasing, transferring, or providing access to protected health information?

Disclosure

What is using discretion when handling protected health information?

Disclosure X

What is the name of the form that patients must sign to give permission to the medical facility to disclose health information?

Disclosure form X

What are rules of proper conduct among a group of people, such as a profession?

Ethics

Which of the following is a good way to reduce stress?

Exercise and eat well

Which of the following describes an appropriate way for a medical assistant to interact with a 4-year-old patient?

Explain the steps of the procedure using age-appropriate language.

According to HIPAA, a health insurance company can deny coverage to a person with pre-existing health conditions

False

According to HIPAA, a health insurance company can deny coverage to a person with pre-existing health conditions.

False

All medical office assistants must be certified.

False

Communication has very little to do with the health care industry

False

Large facilities and small facilities typically have the same number of medical office assistants.

False

Medical office assistants should lean back and away from patients to appear interested in the conversation.

False

Office assistants should be aggressive and forceful when communicating with mentally or emotionally disabled patients.

False

One of the program standards of Meaningful Use is preventing clients from participating in their own care through access to PHR systems.

False

Patients are always admitted to the hospital the day before elective surgery.

False

Prejudice towards groups based on race, ethnicity, religion, sex, age, financial status, and disabilities should be tolerated.

False

Referral requests are difficult to handle when communicated electronically.

False

Telephone messages in a medical office should be discarded immediately after action has been taken on them to protect patient privacy.

False

The organizational structure is basically the same at all medical facilities.

False

With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient.

False

Which of the following is done to prepare an open bed?

Fanfold the top linen to the foot of the bed.

Who should members of a health care team report to when there is a problem?

Immediate supervisor

Which of the following is the ADA most concerned with?

Improving access for individuals with physical disabilities

Under what circumstance would a hospital admit a patient before surgery is scheduled?

In an emergency

When blocking out unavailable times in an appointment matrix, why is it important to note where the physician will be?

In case there is a need to contact the physician

How are straight numerical medical records filed?

In consecutive order by file number

Where should postage be placed on an envelope?

In the top right corner

As you walk past the nurses' station, you overhear a nurse on the phone with a patient discussing the patient's medication. Which of the following describes your knowledge of the situation according to HIPAA?

Incidental disclosure

What type of calls make up the majority of the telephone calls in a medical office?

Incoming calls from patients

Which term refers to word choice?

Inflection X

What is the connection among all areas and levels of health care workers called?

Interdependence

How must you label an autoclave package?

Items contained, the date of sterilization, and your initials

Which of the following is true of autoclaving?

Items for a specific procedure are often wrapped together.

Which of the following is the best description of a source-oriented medical record?

Information of the same type is filed together.

Which of the following is the best description of a problem-oriented medical record?

Items of the same source are filed together X

What is one of the most important guidelines to providing a safe environment in a medical facility?

Know the surroundings

Which term refers to everyday language that a patient can understand?

Lay terms

Jim is a health care worker who must call Mr. Ortiz with the results of his blood tests. When Jim calls, no one picks up the phone and the answering machine plays. What should Jim do?

Leave a message with the name of the facility he is calling from and a phone number where he can be reached.

Mrs. Sanchez had a stroke, which caused her to lose muscle control in her left arm. You are helping Mrs. Sanchez pull on her cardigan sweater. Which arm should be pulled through the sweater first?

Left

Liability can be defined as which of the following?

Legal responsibility for causing harm

Which of the following is true of pressure ulcers?

Ulcers are likely to develop wherever skin touches other skin and at pressure points

What does the prefix hypo- refer to?

Under

Misrepresenting a procedure can allow for which of these fraudulent coding methods?

Upcoding

Which of the following describes proper technique for female perineal care?

Use one hand to separate the vulva and labia, and the other hand to wipe.

How can an assistant avoid a breach of patient confidentiality when using a patient sign-in sheet?

Use pressure-sensitive labels that can be removed

There is a fire on the second floor of the Community Rehabilitation Center. Samantha is trying to lead her patients to safety, but the primary exit is blocked by fire. What should Samantha try next?

Use the secondary exit.

Which of these body cavities is located on the front side of the body?

Ventral

What is the use of language and words to send and receive information called?

Verbal Communication

What should an assistant do during check-in if a patient states that there have been no changes to his personal information?

Verify that the personal information the office has is correct.

What is the best way to prevent the spread of infection?

Wash your hands

Which of the following items is a droplet precaution?

Wearing a standard surgical mask

What is the name of a routine check-up for a pediatric patient?

Well-child visit

Which of the following is true about dressing a patient?

When dressing a patient, put clothing on the patient's strong side first. X

Under what circumstances is it appropriate for a medical assistant to remain in the room with a patient when the patient is disrobing and putting on a gown?

When the patient specifically requests help with disrobing

When are calls from other medical personnel usually transferred directly to the office physician?

When the physician who is calling asks to be put through at once.

When should sterile gloves be worn?

When treating an open wound

Which of the following is information that is shared within a protected relationship?

Which of the following is information that is shared within a protected relationship?

Is a client's photo considered PHI?

Yes

Which of these prefixes indicates against?

anti-

Which of these abbreviations indicates twice a day?

b.i.d.

Which of these prefixes means to undo?

dis-

HIPPA's Security Rule applies specifically to __________.

ePHI

Which of these word roots indicates bone?

oste

Which of these word roots indicates lungs?

pneum

PHI is any health information regarding treatment which contains information that can __________ the client.

reasonably identify

What does the word root gastr refer to?

stomach

Every employee at a health care facility is a member of a health care ____.

team

Why may office assistants be required to filter visitors' requests?

Accommodating all of them could delay the appointment schedule.

Which of the following may be deleted from a medical record?

A patient's progress notes over five years old X

What may office assistants be required to send to supply vendors after receiving an order?

A payment

Casey's computer monitor is easily visible to patients standing at the reception desk. What should she use to keep the information on the monitor private?

A privacy filter

Maria, an assistant, needs to comply with HIPAA when destroying private information. Which piece of equipment should she use?

A shredding machine

Which of the following devices creates written correspondence?

A typewriter

The left lumbar region is found in what body cavity?

Abdominal

Which of these cavities contains the stomach?

Abdominal

A draw sheet should span what area of the bed?

Above a patient's shoulders to below the hips

Which of the following demonstrates responsibility?

Admitting to a mistake

What are legal documents that allow people to state what medical treatments they want or do not want in the event that they are unable to make decisions or communicate?

Advance directives

According to the Privacy Rule, which item must be included in a record of disclosures of protected health information?

All of the above

According to the Privacy Rule, which of the following is true about authorization?

All of the above

As an assistant, Julia may be responsible for which of the following inventory-related tasks?

All of the above

As an assistant, Nikki spends a lot of time on the computer. What steps can she take to avoid injuries?

All of the above

External hardware includes which of these items?

All of the above

From whom might a medical office receive income?

All of the above

How can Casey accommodate patients with physical disabilities or language differences?

All of the above

How can assistants accommodate patients with physical disabilities or language differences?

All of the above

How can assistants deal with talkative patients in the medical office?

All of the above

Which activities should be completed before patients arrive at the office?

Check with the answering service and review the day's schedule.

Which of the following statements about wait times is correct?

Chronic problems with wait time should be discussed at a staff meeting.

How can you confine a fire to an area?

Close doors and windows

What is a list of written statements describing proper, moral conduct for a group of people?

Code of ethics

What space-saving technique is used in the appointment book to document a patient's reason for visiting the office?

Common abbreviations

A patient becomes ill because he is indifferent about following health care instructions. What attitude does this example best demonstrate?

Complacency

What does the abbreviation "c/o" stand for in an appointment book?

Complains of

Which of the following is true about documenting complete physical exams?

Documentation should include a synopsis of the physical.

How should a sterile package be handled?

Don sterile gloves, open the package, and pick items up out of the container X

Which of these body cavities is a long, continuous cavity located on the back of the body?

Dorsal

Which of the following is an example of information that is obtained incidentally?

Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation.

If a patient shows signs of weakness during a tub or whirlpool bath, what should the assistant do?

Drain the water and allow the patient to rest in the tub.

Which of these is the most appropriate way to make corrections in a manual bookkeeping system?

Draw one line through the mistake and enter the correction above.

How is a used sharp disposed of?

Drop the entire sharp into a sharps container.

How should safety razors be thrown away?

Dropped into a sharps container

How long can a single pair of gloves be used?

During care for one patient

EHR stands for _______________.

Electronic Health Record

What does EMR stand for?

Electronic medical records

An assistant's ability to recognize and connect with how a patient feels is an example of which quality?

Empathy

Which of the following is an example of enthusiasm?

Encouraging the team

What is the responsibility of the Occupational Safety and Health Administration?

Enforce safety and health standards in the workplace

Which of the following is a purpose of HIPAA?

Ensure that a patient's medical information is private

Why is a pen used to record appointments in an appointment book?

Entries become a permanent, legal record.

Which of the following best describes an insurance carrier's allowed charges?

Fees an insurance carrier is willing to pay for a particular service

Why should visiting physicians be seen immediately and not salespeople or walk-in patients?

Fellow professionals are important resources for physicians.

Which pulse points should be checked in infants and small children?

Femoral or brachial

What is the basic unit of storage for computers?

Files

What does it mean to schedule by exception?

Fitting emergencies into the schedule, even if the office is busy

What should be done with juice that a patient in isolation did not drink?

Flushed down the toilet in the patient's room

Which of these items can be used to organize files?

Folders

Which of the following is NOT a common location of pressure ulcers?

Forearms

What should an assistant do with an incoming piece of mail with the notation PRIVATE?

Forward the piece of mail to the person to whom it is addressed

Which of the following is considered a civil right?

Freedom of Speech

Which of these planes divides the body into frontal and back sections?

Frontal

What is the correct way to handle a telephone handset?

Grasp it around the middle

What Act outlines the use of Electronic Health Records?

HITECH Act

Which technology is worn on the body for more freedom of movement?

Headset

HIT stands for ________.

Health Information Technology

What does HIPAA stand for?

Health Insurance Portability and Accountability Act

Which group provides care such as emergency care, outpatient surgery and hospital stays?

Healthcare provider X

What does application software do?

Helps people do specific tasks

Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived to work on time. But Bradley does the right thing by recording the actual time that he arrived at the facility. Which trait did he demonstrate?

Honesty

Why is the patient registration process important?

It allows assistants to collect and verify patient information.

What is the purpose of an insurance claim?

It allows physicians and insurance carriers to communicate.

Which of the following is true of Workers' Compensation insurance?

It is a legally mandated right.

When is it acceptable to be dishonest in a health care facility?

It is never acceptable to be dishonest.

Which of the following statements about practice-management software is correct?

It may require on-site assistance.

Why is straightening the reception area categorized as a closing procedure, rather than an opening procedure?

It puts everything in a state of readiness for the next day.

Which of these statements is true about preventative maintenance?

It saves time, when compared to solving an equipment problem.

How does anti-virus software protect computer files?

It scans the computer for viruses.

Why should transmission-based garments never be removed outside of an isolation room?

It would increase the risk of spreading infection

Rachel A. Green recently got married and changed her name to Rachel A. Martinelli. For her medical records, how should the primary file be labeled?

Martinelli, Rachel A.

Hand washing and routine cleaning are examples of what type of practice?

Medical Asepsis

Why are two copies kept of each telephone message in a medical office?

Messages are considered to be legal documentation.

Which of these planes is known as the midline and divides the body into equal right and left halves?

Midsagittal

Which of these cavities contains the parts that form the nose?

Nasal

Which of the following is true of providing special oral care to unconscious and completely dependent patients?

Never give water or mouthwash to these patients.

Which of these items describes the troubleshooting process?

Never-ending X

How can an assistant determine if a person is a new patient?

New patients have never been seen, or they have not been seen in the past three years.

Is a client's height considered PHI?

No

Tyrin is a medical office assistant. He is responsible for processing incoming mail. One of the pieces of mail that he opens includes a laboratory report for someone that he knows. Can he share this information with his friends?

No

Mercy Central is a large hospital that constantly has new patients. Which type of filing system would be best for this type of facility?

Numerical

Which of the following is true of foot care?

Observe the feet for abnormalities, such as corns or calluses.

What is the term used to describe receiving training while you work?

On-the-job training

Which of the following is NOT a guideline for working in a sterile field?

Only items that become contaminated must be replaced.

What is the correct order for processing incoming mail?

Opening the mail, routing the mail, and sorting the mail

What does the computer load during booting?

Operating system software

Which of these cavities contains the eye structures?

Orbital

Which of the following is true about pediatric vaccinations?

Parents have the right to refuse vaccinations for their children.

What causes infectious disease?

Pathogens

Which of the following is TRUE of the Residents' Bill of Rights?

Promotes independence and self-determination

What does it mean to enunciate words?

Pronounce them distinctly

What is the purpose of the Centers for Disease Control and Prevention?

Protect people from infectious, occupational, environmental, and terrorist threats

What is the term used to describe any individually identifiable health information about a patient?

Protected Health Information (PHI)

Which of these directional terms refers to body parts toward the point of attachment?

Proximal

Why are outpatient instructions important?

Patients may need to prepare for the appointment.

What are walk-ins?

Patients who want to see the physician without an appointment

Which of the following is an example of an expenditure?

Paying the office's utility bill

Which of the following is a care-related piece of information that can be found in an EHR?

Pharmacy Notes

What is the risk in trimming the nails, especially the toenails, of diabetic patients?

Poor circulation in the extremities makes the patient prone to infection.

What is the correct order for the writing process?

Prewriting, drafting, revising, editing, and publishing

Joy needs to coordinate patient appointments with another medical facility. Why should she avoid using her cell phone to make the call?

Private patient information should not be discussed on a cell phone.

Marsha must send a new physician announcement to all of the patients in the practice. How should she create the letters?

She should use personalized form letters.

What is the best way to dispose of confidential information in a health care facility?

Shred it.

Which is the best position for a medical office assistant who is interacting with a patient in a wheelchair?

Sitting

During a CPE, in what position is the patient typically placed during the examination of the head, eyes, ears, nose, and throat?

Sitting position

Which of the following is the best way to treat a visitor who enters the office?

Smile and welcome the visitor

Why is it important for the medical assistant to remain quiet during the examination of the heart and lungs?

So the physician can listen for abnormal sounds

What is practice-management software?

Software that electronically manages medical office operations

What is a communication barrier?

Something that interferes with communication

What special considerations should an assistant make when speaking with a patient who is vision-impaired?

Speak softly but clearly

At what age should blood pressure start being assessed in a pediatric patient?

Starting at 2 years

Which of the following is the correct technique for making an occupied bed?

Strip one side of the bed only and immediately make that side of the bed.

During a CPE, in what position is the patient typically placed during the examination of the breast, abdomen, and extremities?

Supine position

Why does an elective surgery get scheduled before a hospital admission?

Surgery appointments are limited.

What does the prefix peri- refer to?

Surrounding

What does the abbreviation tab. refer to?

Tablet

Another physician calls with an important question and asks to be put through to the office physician immediately. But the office physician is in the middle of a patient exam. What is the most appropriate response for the assistant?

Take a message to be returned as soon as possible.

Which of the following must be done by the medical assistant when preparing a patient for a CPE?

Take vital signs and measurements

Technical safeguards of HIPPA's Security Rule are:

Technology, policies and procedures for its use that protect and control access to ePHI.

Why do many medical facilities set a yearly budget?

To track and place limits on spending

What is it called when a speaker's feelings are expressed through speech?

Tone of Voice

Which of the following is NOT considered a sharp?

Tongue depressor

What is a case in which a person is harmed because of another person's actions or failure to act called?

Tort

Which of the following is an example of direct contact?

Touching an open wound

Which of these planes is horizontal and divides the body into a top half and bottom half?

Transverse

What is the process of evaluating a situation and prioritizing treatment called?

Triage

A medical office assistant may use triage when scheduling patients for appointments.

True

A medical office assistant should always consult the office guidelines for preferred methods of scheduling.

True

According to the Privacy Rule in HIPAA, patients must provide written authorization before health information is released to anyone else.

True

According to the Privacy Rule, patients may request that medical facilities call them at a work phone number instead of a home phone number.

True

By caring for patients over a period of time

True

Diagnostic services include careers that involve evaluating the health status of patients at a single point in time.

True

For patients with speech challenges, it is helpful to ask a lot of "yes or no" questions.

True

Having access to tests, labs, surgery, and x-ray results is important because it helps staff to avoid delays and costs associated with re-testing.

True

In addition to blocking out professional travel in the appointment book, assistants may arrange the flights and accommodations for physicians.

True

Medical office assistants are responsible for scheduling and canceling appointments.

True

Medical office assistants must always be respectful of patient's time.

True

Medical offices must secure confidential electronic information.

True

One role of an organizational structure is to outline the responsibilities of all employees.

True

Opening and closing procedures help keep a medical facility running smoothly.

True

Practice-management software simplifies the process of scheduling appointments.

True

Providing better and easier accessibility to health records is a benefit of an EHR, according to the HITECH Act.

True

Some cultures have beliefs about health practices and treatments that conflict with what is prescribed at the health care facility.

True