Review MGMT theory and practice

Marion is a great manager. He has the ability to get his subordinates to do more than they would normally do, and has a strong vision for the future and motivates his subordinates to help realize it. Which of the following type of leader best describes Marion?

Charismatic

The European Union has expanded to a _____-nation alliance.

28

Tracy's Trikes believes that each employee should enjoy the idea of working on something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies which of the categories of small-business owners?

Idealists

Swift Move Facilities manufactures two different bicycle models. The company produces a large volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

Mass production

Which of the following approaches should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

Negotiation

__________ are groups of employees who are organized in a way similar to a formal department.

Permanent teams

Which of the following is a communication channel a manager might possibly use?

Personal communication network

Sam is known by his colleagues as a great communicator, with an uncanny ability to shift speech patterns, expressions, and body language to be in tune with people from different cultures. Based on this example, Sam is strong in which component of cultural intelligence?

Physical

__________ is the act of determining the organization's goals and defining the means for achieving them.

Planning

A.R.C. is a large nonprofit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence. This demonstrates which frequently cited problem for international companies?

Political instability

Which of the following is the stage of organization development in which individuals acquire new attitudes or values and are rewarded for them by the organization?

Refreezing

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Telephone call

Which of the following is an exciting new approach to teamwork that has resulted from advances in IT, shifting employee expectations, and the globalization of business?

Virtual teams

Persuasion, motivation techniques, and cultural values are examples of which of the dimensions used to implement strategy?

Visible leadership

A study found that the biggest predictor of a team's effectiveness was the:

amount of help and support that members gave to one another

Channel richness is the:

amount of information that can be transmitted during a communication episode.

Portfolio strategy, the Boston Consulting Group (BCG) matrix, and diversification are three approaches to understanding __________ strategy.

corporate-level

Special-purpose teams are:

created outside the formal organizational structure

A task force is a type of __________ team.

cross-functional

A frequent use of __________ is for change projects, such as new product or service innovation.

cross-functional teams

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

ambidextrous

​Vacations, unemployment compensation, and educational reimbursements are all part of a company's __________ package.

benefits

According to the feedback control model, after establishing standards of performance, the manager should:

measure actual performance.

A statement of purpose that distinguishes the organization from others of a similar type is known as a(n) __________ statement.

mission

The recognition of decision requirement step in the managerial decision-making process often requires managers to:

integrate bits and pieces of information in novel ways

People generally experience __________ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, when they like their coworkers, and when they have positive relationships with supervisors.

job satisfaction

Which of the following is part of the old social contract for employees?

job security

To use Fiedler's contingency theory, the first thing the leader should do is:

know whether he or she has a relationship- or task-oriented style.

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:

distributive negotiation.

The purpose of __________ is to expand the firm's business operations to produce new kinds of valuable products and services.

diversification

Theory X and theory Y were developed by

douglas mcgregor

Title VII of the Civil Rights Act prohibits discrimination in employment on the basis of all of the following except:

education

When division of labor is extensive,:

employees specialize in a single task

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called:

globalization

Caia believes that all managers are concerned only about profits—they don't care about their employees, as long as those employees make money for the company. Caia's perception is a(n) __________. She has made a generalization about a group of people and assigned that generalization to everyone in the group.

stereotype

A recent Global Recruiting Trends Report by LinkedIn indicates that 39 percent of recruiters list __________ as their number-one long-lasting recruiting trend.

social and professional networks

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

stereotyping

_____ is a growing tool for managers to enhance communication and collaboration in support of empowered or bossless work environments

social media

Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him that he will ask him a set of standardized questions that are being asked of every applicant interviewing for the same position. This can best be described as what type of interview?

structured

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:

tactical goals.

Sally is vice president of administration at a large nonprofit charity for animals. She most likely falls within which management level?

top managers

The __________ environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

organizational

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

organizational conversations

When managers base decisions on what has worked in the past and fail to explore new options, they are:

perpetuating the status quo

The mix of business units and product lines that fit together in a logical way to provide synergy and competitive advantage for the corporation is the essence of __________ strategy.

portfolio

Members of __________ teams are geographically or organizationally dispersed, rarely meet face to face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.

virtual

The __________ approach is an organization structure in which the firm subcontracts most of its major functions to separate companies and coordinates their activities from a small organization at headquarters.

virtual network

Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to collaborate and perform their work. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face to face in a professional setting. Sylvia's team can best be described as a:

virtual team

All of the following are dimensions of the traditional model of diversity except:

religious beliefs

Self-managed teams are:

permanent teams

Stereotyping and the halo effect are two examples of:

perceptual distortions

Which of the following statements/questions best illustrates the preconventional stage of moral development?

"What am I going to get from making this decision?

A recent finding from the U.S. Department of Labor shows that the top reason for people leaving their jobs is that they:

"don't feel appreciated."

__________ is typically ambiguous, concerns novel events, and involves great potential for misunderstanding.

. decentralized network

A quality circle is a group of _____ to _____ volunteer employees.

6; 12

Only about _____ percent of women-owned businesses have employees.

10

Traditional views of organization design recommended a span of management of about __________ subordinates per manager.

10 to 15

The leader who stimulates high standards and champions a dedication to the organization's vision is a Level _____ leader.

4

A recent survey by the Conference Board found that less than _____ percent of U.S. employers say they are satisfied at work.

50

Which of the following is the richest medium for communication?

A nonroutine message

__________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.

Accountability

Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's president wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. Which of the following types of cultures best describes One-Hit-Wonder's culture?

Adaptability

Which of the following is not a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

Advertising/public relations

__________ is/are a group of executives (and sometimes lower-level employees as well) charged with overseeing company ethics by ruling on questionable issues and disciplining violators.

An ethics committee

__________ refers to a reward given by another person.

An extrinsic reward

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

An idea incubator

__________ is the formal and legitimate right of a manager to make decisions, issues orders, and allocate resources to achieve organizationally desired outcomes.

Authority

Which of the following characteristics distinguishes authority?

Authority is accepted by subordinates

__________ is the belief that power and status differences should exist within the organization.

Authoritarianism

Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. This an example of which management bias?

Being influenced by initial impressions

Which of the following defines a technique that uses a face-to-face interactive group to spontaneously suggest as many ideas as possible for solving a problem?

Brainstorming

__________ control is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed.

Budgetary

Which of the following has the lowest channel richness?

Bulletin

Which of the following is the stage of organization development in which individuals experiment with new behavior and learn new skills to be used in the workplace?

Changing

A __________ refers to a communication structure in which team members freely communicate with one another and arrive at decisions together.

Channel

Which of the following would be considered a part of the task environment of Ford Motor Company?

Chrysler

Which of the following are the three basic principles for self-management?

Clarity of mind, clarity of objectives, and an organized system

Which of the following is not a level personal moral development?

Collaborative

Shirley and Cora disagree about almost everything, so it was no surprise that their team became deadlocked over an issue that caused a blowup after five days without progress. Finally, Cora shifted her own opinions to maintain team harmony when it became clear that Shirley would not give in. Which of the following socioemotional role behaviors did Cora demonstrate?

Compromise

Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented?

Conscientiousness

After decades of being a manager, Jefferey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Contingency view

When quality control measures at the local tire plant were found to be inadequate, managers were asking themselves, "How did this occur?" and "What is the result?" The company is in which stage of the managerial decision-making process?

Diagnosis and analysis of causes Correct Answer: d. Diagnosis and analysis of causes

__________ and __________ are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

Decoding; encoding

According to the Leadership Grid®, which of the following is a 1,9 management style?

Country club management

The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. Katrina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity?

Current ratio

At FreshFood Corporation, the organizational structure is flat and horizontal. Managers use both intrinsic and extrinsic rewards, and employees are rewarded for team and organizational success as well as their individual performance. FreshFood uses what type of organizational control?

Decentralized

For Southwest Airlines, all of the following can be suppliers except:

Delta Air Lines (providing competition)

__________ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.

Diagnosis

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

Disruptive

The assumption that "If it's not illegal, it must be ethical," ignores which of the following?

Domain of ethics

Which of the following is an advantage of the functional structure?

Economies of scale

What is the first step in the feedback control system?

Establish standards of performance

Which of the following are the three critical innovation strategies for changing products and technologies?

Exploration, cooperation, and innovation roles

Which of the following techniques reduces the likelihood that behavior will be repeated?

Extinction

One important factor that shapes a manager's selection of a communication channel is:

Face-to-face discussion

When an e-mail system is installed as part of the communication system, what element of the communication process is changed?

Face-to-face discussion

Rachel is described by her colleagues as pragmatic, more likely to persuade than be persuaded, and having good bargaining skills. She fits which personality category most closely?

High Mach

Colby is Renee's supervisor and is preparing her annual performance appraisal. Although Renee has missed several work deadlines over the past few months, Colby is impressed with Renee because she is very enthusiastic about her job, has a very positive personality and is well-liked by her coworkers, and has an impeccable style and always dresses very professionally. Because of this, Colby gave Renee high marks across the board on her performance appraisal. What performance evaluation error did Colby succumb to?

Halo effect

​In terms of race and ethnic origin, the biggest projected change in the U.S. labor force from 2012 to 2022 will be in the number of __________ employees.

Hispanic

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

Horizontal communication

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

Human

Which of the following statements about India is not true?

India has the fastest-growing middle class in history.

At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than power position and formal authority. As such, she can best be viewed as which of the following types of leader?

Interactive

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?

Internal

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the participation of employees and place high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Involvement

Which of the following statements about the policy a bank adopts toward its investing of depositors' money is true?

It is an expression of its philosophy of corporate social responsibility.

__________ is a systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job, as well as about the context within which the job is performed.

Job analysis

__________ moves employees systematically from one job to another to provide variety and stimulation.

Job rotation

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. Recently, one of the managers at Bernice's Bracelets tried to get her employees to change their assembly process for beaded bracelets. The employees were reluctant to do so. Based only on the information in this question, what is the most likely reason for the employees' lack of enthusiasm for the change?

Lack of trust

Which of the following refers to funding activities with borrowed money?

Leverage

​The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well-qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team's production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. By maintaining information links, Barry Miller was exhibiting the interpersonal role of:

Liaison

Which of the following is an assumption of the administrative model of decision making?

Managers often are unaware of problems or opportunities that exist in the organization

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which of the following stages of the organizational planning process?

Monitoring and learning

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

Negotiation

Which of the following is the arousal and persistence to pursue a certain course of action?

Motivation

Which of the following means that people are motivated to excel and pick situations in which success is likely?

Need to achieve

Wendy enjoys making crafts and giving these away as gifts to friends and family. One day, she decided to quit her job and make crafts full-time, selling them on her new company Web site. Which tactic of becoming a business owner did Wendy use?

New business start-up

The strategic approach to human resource management (HRM) recognizes key elements. Which of the following is not an ingredient in successful HRM?

Only top-line managers are predominantly human resource managers

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Open innovation

Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take on new opportunities. She is a successful manager who believes that she makes her own destiny through hard work and listening to people. Her personal problem-solving style is intuitive-thinking.. Layla can best be described using which of the Big Five personality factors?

Openness to experience

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

Organization development

Which of the following is the systematic process through which managers regulate organizational activities to meet planned goals and standards of performance?

Organizational control

Which of the following describes the last step in the perception process?

Organizing the selected data into meaningful patterns

Tim is a manager at Chuck 's Construction. He sees little opportunity for advancement at Chuck 's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?

P → O expectancy

Which of the following approaches to change implementation should be used when users have power to resist?

Participation

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

People change

Which of the following is the basic assumption of hierarchical control?

People need to be monitored closely

Roger Duke is the manager of the Accounting division at GTC Industries. The group of employees that he oversees has many issues. Morale is low, and there is a lot of infighting within the group. They easily get sidetracked with their work, and Roger must constantly direct and oversee them to make sure they stay on task. Roger has also caught a few of them instant messaging friends on their computers while they should be working. A couple of them have also been caught stealing supplies, and three of his employees have failed drug tests in the past month. Because of this, top management wants Roger to monitor his employees' Internet use, keep an inventory of supplies on a regular basis, and give random drug tests every week.​ Which stage of moral development are Roger's employees currently at?

Preconventional

__________ decisions are associated with decision rules.

Programmed

Lisa is responsible for coordinating the efforts of several different departments in completing a specific project. Which of the following titles best describes her position?

Project manager

Which of the following is the first step in the managerial decision-making process?

Recognition of decision requirement

Which of the following behaviors is consistent with the socioemotional role?

Reduce tension

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to some chance of loss or failure?

Risk

Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?

Role ambiguity

Managers at WXYZ just announced that the new management program would be focused around management by objectives (MBO) concepts. Katelynn Kareem had been a manager at WXYZ for 10 years, and she was not certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. Katelynn can anticipate enjoying the advantages of MBO, which include:

Schedules

Which of the following is an important component of operational planning?

Schedules

Which of the following statements about self-managed teams is true?

Self-managed teams are empowered with decision-making authority

Which of the following happens as organizations grow and evolve?

Senior managers must find a way to tie different departments together

Which of Jung's problem-solving styles would likely be appropriate for a counseling job?

Sensation-feeling

Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?

Sensation-thinking

Which of the following individuals would most likely prefer lower context communication?

Shawn, a white male

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

She should allow time for team members to get acquainted with one another and encourage them to engage in informal social interaction

Which total quality management technique is based on a five-step methodology referred to as DMAIC (Define, Measure, Analyze, Improve, and Control), which provides a structured way for organizations to approach and solve problems?

Six Sigma

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

Skunkworks

Which variation of a new-venture team is described as a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for a business?

Skunkworks

Which of the following is a popular small-business form because it is easy to start and has few legal requirements?

Sole proprietorship

Which of the following is not a technique used to monitor external environments?

Surveys of employee attitudes and satisfaction

Which of the following employee behaviors is associated with the preconventional level of personal moral development?

Task accomplishment

With successful teams, the requirements for task performance and social satisfaction are met by the emergence of which of the following two types of roles?

Task specialist and socioemotional

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

Team processes

Scientific and technological advancements in a specific industry, as well as in society at large, are included in which general environment dimension?

Technological

Which of the following has the highest possibility of failure?

The condition of ambiguity

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else, even though she misses many work deadlines. Josh is making which error in perceptual judgment?

The halo effect

__________ occurs when the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.

The halo effect

What is the role of the negotiator?

The negotiator role involves formal bargaining to attain outcomes for the manager's unit of responsively

As the marketing director for Sarah's Sharks, Gloria Riviera is particularly well aware of diversity within the firm's clients in the marketplace. As a successful female manager, she is also sensitive to the importance of diversity among employees at Sarah's Sharks. Although she loves her job, Gloria is contemplating leaving it to focus her energy on parenting her three children. This would demonstrate which factor affecting women's careers?

The opt-out trend

__________ refers to a clearly defined line of authority in the organization that includes all employees.

The scalar principle

__________ is the tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures.

The self-serving bias

Tyrone is concerned about the group he leads. Most of the team members typically adopted a socioemotional role in teams they joined in the past. Which of the following potential problems concerns Tyrone?

The team will be unproductive

As a form of sexual discrimination, sexual harassment in the workplace is a violation of:

Title VII of the Civil Rights Act of 1964

Which of the following is not an appropriate legal structure for an entrepreneurial company?

Trade alliance

The __________ is the largest regional agreement in history.

Trans-Pacific Partnership

One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker?

Uncritical

Which of the following describes the value or attraction an individual has for an outcome?

Valence

The goal for organizations seeking diversity is __________ and __________.

pluralism; ethnorelativism

Which of the following statements regarding partnerships is true?

When forming a partnership, a formal partnership agreement should be drawn up with the help of an attorney.

A cross-functional team is different from a task force in that:

a cross-functional team might exist for several years

While many others dreamed about owning their own business, Holly Gabrel decided to do something about it. Holly knew that being self-employed required long hours and hard work, but with the help of her husband, Trent, Holly was positive that the hours and the work would be rewarded. First, she and Trent developed a new concept in sunglasses that could be used by athletes better than the sunglasses now on the market. Holly and Trent obtained a patent on their invention, and began production and marketing. After fully developing their new business idea, Holly and Trent recognize the need to develop a business plan. Typical business plans will include all of the following except:

a description of the company's contingency plans.

__________ is a rigid, exaggerated, irrational belief associated with a particular group of people.

a stereotype

The conversion ratio is considered to be a(n) __________ ratio.

activity

After a team has evolved to the __________ stage of team development, task performance is no longer a top priority.

adjourning

Managers are considered to have a(n) __________ style when they prefer to consider complex solutions based on as much data as they can gather.

analytical

Organizations that pay little attention to either cultural values or business results:

are unlikely to survive for long.

Characteristics of a good listener are someone who:

asks questions, paraphrases what is said, and listens to central themes.

Research has identified four major decision styles. These include all of the following except:

authoritative

The preconventional level of personal moral development is associated with managers who use a(n) __________ leadership style.

autrocratic

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:

balance sheet

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of __________ budgeting.

bottom-up

Communication and education should be used to implement change when:

change is technical.

Madison has been assigned to work on the development of a budget that lists planned investments in major assets such as buildings and heavy machinery. Madison is working on a(n) __________ budget.

capital

In an ___ every situation is viewed as unique

case

Vision is an important component of both __________ and __________ leadership.

charismatic; transformational

Which of the following measure an applicant's thinking abilities?

cognitive ability tests

The biggest mistake that many managers make is the failure to:

communicate effectively

GE and Tupperware Nordic are two companies that:

content community

YouTube is an example of a:

content community

To evaluate and reward employees effectively for the achievement of standards, managers need clear standards that:

continuo reflect activities that contribute to the organization's overall strategy in a significant way us improvement

It seems that once a year the managers of Stone Construction, Inc. attempt a major organization intervention, such as management by objectives. They never seem to be satisfied with the performance of Stone Construction and, sure enough, 12 months later, along comes another major intervention. By implementing organizational change in this way, Stone Construction's management may well be violating the principle of:

continuous improvement

All of the following are assumptions of the classical decision-making model except:

decision goals often are vague, conflicting, and lack consensus among managers.

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of:

decision making

An example of a nonprogrammed decision would include the decision to:

develop a new product or service.

Managers at WXYZ just announced that the new management program would be focused around management by objectives (MBO) concepts. Katelynn Kareem had been a manager at WXYZ for 10 years, and she was not certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment.

developing action plan

All of the following are Porter's competitive forces except:

differentiation

People with an external locus of control are:

easier to manage

The degree to which an organization acheives a staged goal refers to:

effectiveness

Go RVing, a U.S. company, is looking to enter the market in Europe. The cheapest way for Go RVing to do so would be:

exporting

A chief ethics officer has all of the following duties except:

firing an employee for an ethical violation

Buildings and equipment that are long term in nature would be included under __________ on an organization's __________.

fixed assets; balance sheet

Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a __________ strategy.

focus

____ is considered the "father of scientific management"

frederick W taylor

A __________ team is composed of a manager and his or her subordinates in the formal chain of command.

functional

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a __________ structure.

functional

Patty Rohrer is the director of human resources at pet grooming, Inc. She can be best described as a_____ manager

functional

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team, and it consists of the subordinates under her authority. This is an example of a __________ team.

functional

Research confirms that affinity groups:

help organizations retain managerial-level minority employees

The dominating style of handling conflict reflects a __________ degree of assertiveness and a __________ degree of cooperativeness.

high; low

Research shows that all of the following are associated with job enrichment except:

higher turnover.

All of the following are current strategic issues of particular concern to managers except:

hiring the right people to become more competitive on a local basis

A country that places emphasis on fairness and values kindness would be described by the GLOBE Project as high in:

humane orientation.

Whereas scientific management focuses on ____ administrative principles approach focuses on ____

individual productivity; the total organization

Team __________ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

interdependence

The consistency culture uses a(n) __________ focus and a consistency orientation for a __________ environment.

internal; stable

Costco has recently opened stores in Spain and plans to expand its operations to Japan, Taiwan, and South Korea. This is an example of Costco focusing on the __________ dimension of its general environment.

international

Which of the following is a major criticism of scientific management?

it ignored the social context of work

Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:

managers wait for big, dramatic innovations.

Time lost to meetings and discussions devoted to resolving conflicts is a disadvantage of the __________ structure.

matrix

The __________ is the product or functional boss, who is responsible for one side of the matrix.

matrix boss

Birmingham Boardwalk, Inc. uses a(n) __________ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.

mentoring

Technology has taken over many tasks once performed by:

middle managers

A(n) __________ is a disparity between existing and desired performance levels.

need for change

A __________ is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

new-venture team

The traditional top-down, command-and-control approach to organizational communication is giving way to a more dynamic form of communication that is characterized by __________, which involves a give-and-take exchange of information.

nonverbal communication

The classical model of decision making is considered to be __________, which means that it defines how a decision maker should make decisions, whereas the administrative model of decision making is considered to be __________, meaning that it describes how managers actually make decisions in complex situations rather than dictating how they should make decisions according to a theoretical ideal.

normative; descriptive

Leadership is reciprocal, which means that it:

occurs among people

While many others dreamed about owning their own business, Holly Gabrel decided to do something about it. Holly knew that being self-employed required long hours and hard work, but with the help of her husband, Trent, Holly was positive that the hours and the work would be rewarded. First, she and Trent developed a new concept in sunglasses that could be used by athletes better than the sunglasses now on the market. Holly and Trent obtained a patent on their invention, and began production and marketing. With the entrepreneurial personality, Holly can be expected to have all of the following traits except:

patience.

Compared to men with children, women with children are:

perceived as less committed to their work.

The overall planning process:

prevents managers from thinking merely in terms of day-to-day activities

Net income divided by sales is the formula for:

profit margin on sales.

A __________ is responsible for coordinating the activities of several departments for the completion of a specific project.

project manager

Faced with rapidly growing business, Swift Stocks, Inc., a global brokerage company with the largest market share, recently announced that it has established an online stock investment and trading subsidiary, SS.com, where investors can trade stocks at the lowest rates in the industry. The .com subsidiary has less than one percent market share, but it faces a very high business growth rate. In the brokerage industry, the competition is fierce and all players are cutting their online commission rates. According to the BCG matrix, the SS.com subsidiary for Swift Stocks can be classified as a:

question mark.

Numerous studies have found that effective managers use a combination of __________ and __________ in making complex decisions under time pressure.

rational analysis; intuition

The point of Hersey and Blanchard's situational model of leadership is that subordinates vary in:

readiness

The Type A behavior pattern is characterized by all of the following except:

relaxed lifestyle.

Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of:

related diversification

Frank is primarily driven by a need to establish satisfactory relationships with other people. Alderfer would say he is motivated by __________ needs.

relatedness

The highest level of horizontal coordination is/are:

relational coordination

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as __________ messages.

routine

Under conditions of __________, statistical analyses are useful.

risk

Donovan Zorn is a successful manager for one of the subsidiaries at Eagles Unlimited. He is responsible for 232 workers and has a span of control of eight lower-level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories. . The motivator factors, or dissatisfiers, that Donovan can change and influence include all of the following except:

salary

The essence of __________ is to choose the first solution alternative that satisfies minimal decision criteria.

satisficing

An individual's strong belief that he or she can accomplish a specific task or outcome successfully is referred to as:

self-efficacy

A project is an example of a:

single-use plan

Which of the following refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers?

supply chain management

A __________ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

task force

Two basic leadership behaviors identified as important for leadership are attention to __________ and attention to __________.

tasks; people

Which of the following communication channels should not be used when a permanent record is required?

the amount of information to be communicated.

Archies' Antiques, Inc. is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principle of

the bureaucratic organization approach

The findings provided by the Hawthorne studies provided the impetus for ___ despite flawed methodology or inaccurate conclusions

the human relations movement

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. He should begin:

to perceive a need for change

The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following except:

too much information from top managers.

A contingency factor that can influence the success of a total quality management (TQM) program in a negative way is that:

union leaders are left out of quality control discussions

When an organization expands into a totally new line of business, it is implementing a strategy of __________ diversification.

unrelated

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

use social media as an effective employee engagement tool.