Review test
Which of the following would be considered the greatest barrier in communicating effectively?
not being able to speak the language of your customers
What type of punctuation are you using when no punctuation is used in the salutation or complimentary close?
open
What type of behavior is being displayed if the person is afraid to speak up or openly agrees with what others are saying despite having mixed feelings or feelings that are in opposition to what is being expressed?
passive
What are the phases of the writing process?
planning, composing, editing, and then publishing
Which of the following are synonyms?
play, frolic
Sara realizes that she used the word "principle" when it should have been "principal" in a letter she is writing. What part of the writing process does this illustrate?
proofreading
Which method of reading is described in the following: you look only for a specific fact or piece of information without reading everything.
skimming
Which method of reading is described in the information below?Look only for the general or main idea. Read only what is important to your purpose. Realize that understanding is reduced because you are not reading everything.
skimming
What date should be used at the top of a letter?
the date the letter was composed
feedback
the response to a message
Non-verbal communication
the sharing of information between individuals using visual cues
Which of the following are homonyms?
their, they're, there
Which of the following is the best reason to take notes when receiving oral instructions?
to assure for accuracy and understanding of the original instructions
Which sentence is punctuated correctly?
Ted wants to study this morning, but he plans to jog first.
Which of the following errors will a spell checker miss?
You for Yours
What type of behavior is being displayed if the person interrupts and talks over others and does so in a way that may intimidate others?
aggressive
What type of behavior is being displayed if the person speaks his/her mind openly even if the opinions expressed might conflict with another person's views but is done in a non-threatening way?
assertive
What is "jargon"?
language that is used by a group, profession, or culture, especially when the words are not
Which of the following are antonyms?
light, dark
What should a presenter do first to answer a question?
listen
What is a homonym?
words that sound the same but which have different meanings
Which sentence has incorrect punctuation?
Swimming is something my whole family loves, we are all very good swimmers.
Which sentence has incorrect punctuation?
After school let's go to the store.
Which sentence is punctuated correctly?
After the doors to the arena opened, the teams got ready to play.
Which sentence is punctuated correctly?
Adam is prepared for the debate; he has read and read.
Which of the following is a sentence fragment?
After finishing the report that required many hours.
Which sentence uses parallelism?
Collecting information, analyzing its content, making recommendations, and writing up the results are all required steps of the marketing research process.
How should you address a letter if you aren't sure who is going to read it?
Dear Sir or Madam:
Which of the following is a dangling modifier?
Having finished the assignment, the TV was turned on.
What does the term "personal appearance" pertain to?
How one looks; including clothing, hair, make-up (if applicable), personal hygiene, and posture.
Which of the following is included in interpersonal communication?
Verbal, written and non-verbal
What is wrong in the following sentence? "Each nurse should sign up for a PIN to access her records."
It is biased.
What should be the main point of emphasis of the opening paragraph in a letter designed to sell a product?
It should get the reader's attention
Which of the following is an example of a sentence with redundant words?
John plans to retire this summer and he will quit working.
Which of the following sentences illustrates courtesy?
Please complete and return the questionnaire by Friday.
Which of the following sentences contains a sentence fragment?
Purdue offers many majors in engineering. Such as electrical, chemical, and industrial engineering.
Which of the following documents gives a detailed account of personal, educational, and professional qualifications and experience?
Resume
Which of the following is an example of a misplaced modifier?
Sauced with lumpy gravy, the waitress served Gilbert a plate of gray meatloaf.
Which sentence uses quotations correctly?
The teacher asked, "Do you have your homework done?"
Which sentence has incorrect punctuation?
You tried your hardest, second place is a good finish.
Which of the following documents explains the reasons for your interest in a position, tells succinctly why you are qualified for the job, and identifies some relevant skills and/or experience?
a cover letter
When using a word processing software, you notice a word underlined in GREEN. What does that mean?
a grammar error
Which of the following documents gives a detailed account of personal, educational, and professional qualifications as well as experience?
a resume
What is an inferential statement?
a statement that is aimed at influencing someone
Which of the following is an example of non-verbal communication?
body language
message
information communicated by a sender to a receiver
Which of the following describes propaganda?
information used to promote or publicize a particular political cause or point of view
When attempting to gain the reader's attention in a persuasive message, what should you do first?
introduce the topic in an interesting and relevant way
What is probably the most important thing to do when making a formal business presentation?
know your audience and prepare
decode
to interpret of understand a message
Of the following, which is probably the most important communication skill?
to listen
encode
ton convey information to ones intended audience
In the communication process, what does "encode" mean?
translate ideas into a code
In the communication process, what is "feedback"?
verbal and/or nonverbal responses to a message
What are antonyms?
words that have opposite meanings
What is a synonym?
words that have the same meaning
