Ritz-Carlton Credo Card

Service Value #2

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

Service Value #8

I have the opportunity to continuously learn and grow.

Service Value #9

I am involved in the planning of the work that affects me.

Service Value #7

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

Service Value #6

I own and immediately resolve guest problems.

Motto

We are ladies and gentlemen serving ladies and gentlemen.

First Step of Service

A warm and sincere greeting. Use the guest's name.

Second Step of Service

Anticipation and fulfillment of each guest's needs.

Employee Promise

At the Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Service Values 5-8

Emotional Engagement

Third Step of Service

Food farewell. Give a warm good-bye and use the guest's name.

Service Values 9-12

Functional

Service Value #3

I am empowered to create unique, memorable and personal experiences for our guests.

Service Value #10

I am proud of my professional appearance, language, and behavior.

Service Value #12

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

Service Value #1

I build strong relationship and create Ritz-Carlton guests for life.

Service Value #5

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

Service value #11

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.

Service Value #4

I understand my role in achieving the Key Success Factors, embracing Community Footprints, and creating The Ritz-Carlton Mystique.

Service Values 1-4

Mystique

Credo

The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.