Salesforce
NO:232 A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but cannot add new Campaign Members or update Member Statuses. How can an administrator troubleshoot this problem? A. Create a permission set to allow the user to edit Campaign Members. B. Provide the user access to both Leads and Contacts to edit all Members. C. Make sure the Marketing User Checkbox is checked on the user record page. D. Run a Campaign report and update any Member information via Data Loader.
A. Create a permission set to allow the user to edit Campaign Members.
NO:229 The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run. Currently, they ask the administrator to add or delete picklist values, but this is very time-consuming. Which two user permissions should allow the Marketing team to customize the campaign member status picklist values themselves? Choose two answers. A. Create and Edit for Campaign Member B. Marketing user feature license C. Customize Application permission D. Edit permission for campaigns
A. Create and Edit for Campaign Member D. Edit permission for campaigns
254. Northern Trail Outfitters uses web-to-case to convert support requests submitted through its website into cases. The support team want to automatically send an email containing password reset instructions to the customers when the case subject contains the words forgot and password. What two options should the administrator configure to meet this requirement? 2 answers A. Email template B. Password reset template C. Email-to-case D. Auto-response rule
A. Email template D. Auto-response rule
253. An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer. Which two automation tools should the administrator use? A. Flow Builder B. Assignment Rule C. Outbound Message D. Field Update E. Scheduled Actions with Flow Builder
A. Flow Builder E. Scheduled Actions with Flow Builder
245.The Ursa Major Solar administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout. Which are two methods for achieving this goal? Choose 2 answers A. From the fields palette, drag the fleld into the same position. B. Clone the layout from a different profile and use save as. C. Restore from the recycle bin within 15 days. D. Restore original page layout from a sandbox.
A. From the fields palette, drag the fleld into the same position. D. Restore original page layout from a sandbox.
251. In which two areas of the Salesforce mobile app can the administrator customize the branding? Choose 2 answers A. Header background color B. Popups header color C. Loading page logo
A. Header background color C. Loading page logo
NO.208 Universal Containers wants to increase the security of their org by requiring stricter user passwords. Which two of the following should an administrator configure? Choose 2 answers A.Password complexity requirement B.Password different than username C.Minimum password length D.Prevent common words
A. Password complexity requirement C. Minimum password length
NO:225 The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce What should the administrator do to identify why the user is unable to log in? A. Review the login history for the user. B. Check the attempted logins by running the setup audit trail. C. Pull the password history to ensure the password policy was followed. D. Reset the security token for the profile
A. Review the login history for the user.
NO:236 Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified picklist? A. The Case record type is missing Closed as a picklist value. B. The Close Case page layout must be used to close a case. C. The Show Closed Statuses in Case Status Field checkbox is set to the default. D. The Support Process being used omits Closed as a status choice.
A. The Case record type is missing Closed as a picklist value.
256.Cloud Kicks (CK) nocds a new sales application. The administrator thinks there is an application package on the AppExchange and wants to begin testing it in a sandbox to see if it addresses CK's needs. What are two considerations when installing a managed package in a sandbox? Choose 2 answers A. The installation link has to be modified to test.salesforce.com. B. The package will be removed any time the sandbox is refreshed. C. Install for Admins Only will be the only install option available D. Any metadaca changes to the package leve to be replicated in production.
A. The installation link has to be modified to test.salesforce.com. C. Install for Admins Only will be the only install option available
NO:231 Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this? A. Assignment Rules B. Case Rules C. Workflow Rules D. Escalation Rules
A. Assignment Rules
NO.205 The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirement? A. Auto-Response Rules B. Email Alerts C. Knowledge Articles D. Assignment Rules
A. Auto-Response Rules
250. The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was imported without errors even though several records had the value of Unrated in the Rating field. How were these records added without error? A. The Add to All Record Types checkbox was selected. B. A global picklist value set was used to populate the picklist. C. The Restricted picklist checkbox was unchecked. D. Field-level security was set to Visible for all profiles.
B. A global picklist value set was used to populate the picklist.
NO:221 An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader? A. Add a permission set that allows them to import data. B. Append their security token at the end of their password to login. C. Use the Data Import Tool to mass import custom object records. D. Reset their password and their security token.
B. Append their security token at the end of their password to login.
NO:226 Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout How should an administrator meet this requirement? A.Use an interview flow to capture Case details. B.Configure Knowledge with articles and data categories. C.Create a custom object to capture popular Case resolutions. D.Direct users to Global Search to look for similar cases.
B. Configure Knowledge with articles and data categories.
244. Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers A. Enable guided selling. B. Configure Opportunity Path. C. Mark fields required on the page layout. D. Use validation rules. E. Use Flow to mark fields required.
B. Configure Opportunity Path. C. Mark fields required on the page layout. D. Use validation rules.
246. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Customers B. Consultants C. Components D. Communities
B. Consultants C. Components
NO: 240 - Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement? A. Create business processes and record types for each of the three product categories. B. Create a dependency between the Product Category field and Lead Source field. C. Create a page layout for each category and filter the Lead Source field based on category. D. Create a single business process, then create record types for each product category.
B. Create a dependency between the Product Category field and Lead Source field.
NO:233 Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, are captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers sometimes receive a longer warranty as a way of increasing customer satisfaction when aninstallation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty? A. Use a formula as the default value of the warranty Expiration Date field. B. Create a formula field to display 1 year from the warranty purchased. C. Add a validation rule to ensure the Expiration Date field is populated. D. Include the warranty Expiration Date field on the mobile page layout.
B. Create a formula field to display 1 year from the warranty purchased.
NO.209 An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers A. Assign single sign-on to a permission set to allow users to log in when outside the network. B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. C. Restrict U2F Security Keys on the user's profile to enforce login hours. D. IP address restrictions are set on the profile or globally for the org.
B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. D. IP address restrictions are set on the profile or globally for the org.
NO:217 An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers A. Rule active date B. Error message location C. Formula return type D. Error condition formula
B. Error message location D. Error condition formula
NO:213 Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers A. Rich Text Area B. Highlights Panel C. Actions & Recommendations D. Custom Component E. Component Visibility Filter
B. Highlights Panel C. Actions & Recommendations
NO.202 An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this? A. Assign Task B. Outbound Message C. Create Record D. Custom Notification
B. Outbound Message
255. AW Computing would like to improve its Case Lightning record page by including: • A filtered component to display a message in bold font when a Case is saved as a critical record type. • A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests? Choose 2 answers A. Related list B. Rich text C. Related record D. Record detail
B. Rich text C. Related record
NO:238 The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement? A. Auto-response rules, Entitlements, Escalation Rules B. Auto-response rules, Queues, Macros C. Auto-response rules, Queues, Escalation Rules D.Auto-response rules, Macros, Entitlements
C. Auto-response rules, Queues, Escalation Rules
248. The VP of sales at AW Computing would like sales reps to check in with their top account every Monday. The VP would like a dashboard component to show the status of the check-ins. What should the administrator configure to remind the reps to contact their top account? A. Use a process email alert on the account. B. Add the email action to the page layout. C. Enable the creation of recurring tasks. D. Create a time-based workflow task.
C. Enable the creation of recurring tasks.
NO:222 An administrator gets a request from Human Resources to remove a user's access to Salesforce immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfill the request? A.Remove the user from the allowlist on the restricted user emall domain on the user's emall field. B.Restrict the user's profile to read-only while removing them from being referenced in the Direct Manager feld. C.Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. D.Deactivate the user and delete any records where they are referenced In the Direct Manager fleld
C. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
249. The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets. What feature can be used to track this in Salesforce? A. Login History B. Permission Set Groups C. Lightning Usage App D. User Report
C. Lightning Usage App
NO:228 The administrator at Universal Containers has created two objects: Containers__c and Purchase__c. Management has requested that all container records display on purchase records in Salesforce. Which type of relationship between Containers__c and Purchase__c should satisfy the requirement? A. Roll-Up Summary field B. Formula field C. Master-detail field D. Lookup field
C. Master-detail field
N0:220 Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search What option should the administrator adjust to fully restrict access? A.Permissions and tab visibility B. App permissions and search terms C. Page layouts and field-level security D. Record settings and search Index
C. Page layouts and field-level security
NO:227 Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist? A.Fields and relationships B.Related lookup filters C.Record Type D.Picklist value sets
C. Record Type
NO.201 How should an administrator support this request? A. Use process builder to capture the daily average on each opportunity. B. Add Formula Fields to track Stages on each Opportunity. C. Run the Opportunity Stage Duration report. D. Refresh weekly reporting snapshots for Closed Opportunities.
C. Run the Opportunity Stage Duration report.
NO:224 Northern Trail Outfitters wants to know the average stage duration for all closed opportunities. How should an administrator support this request? A. Add formula fields to track Stages on each Opportunity. B. Refresh weekly reporting shapshots for Closed Opportunities, C. Run the Opportunity Stage Duration report. D. Use Process Builder to capture the dally average on each Opportunity.
C. Run the Opportunity Stage Duration report.
NO:218 Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to Interviewing. What will happen to the Chatter post in this situation? A. The pending Chatter post will be sent on the 10th of the month. B. The pending Chatter post will be sent in 30 days. C. The pending Chatter post will be canceled. D. The pending Chatter post will be will be paused.
C. The pending Chatter post will be canceled.
NO:212 An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue? A. The username is restricted to a domain specific to my domain. B. The email address used for the username has a contact record. C. The username is already in use another organization. D. The email used for the username is not a corporate email address.
C. The username is already in use another organization.
241. Dreamhouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association. How can the administrator ensure these extra steps only appear when creating open house records for condominiums? Create two page layouts. Use processes and record type appropriate picklist values.
Create two page layouts. Use processes and record type appropriate picklist values.
NO:230 The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was imported with several records had the value of Unrated in the Rating field. How were these records added without error? A. The Restricted picklist checkbox was unchecked. B. The Add to All Record Types checkbox was selected. C. Field-level security was set to Visible for all profiles. D. A global picklist value set was used to populate the picklist.
D. A global picklist value set was used to populate the picklist.
NO.206 Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How Should the administrator correct this? A. Update the expected revenue associated with the stage. B. Adjust the forecast category associated with the stage. C. Modify the closed won value associated with the stage. D. Change the probability associated with the stage.
D. Change the probability associated with the stage.
NO:216 Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator confiqure this requirement? A. Build separate reseller partner products. B. Use a different Opportunity record type. C. Add a Partner_Discount_c field to the Opportunity. D. Create a separate PriceBook for reseller partners.
D. Create a separate PriceBook for reseller partners.
252. Management at Universal Containers would like to share dashboard components with their team in Chatter but currently do not have access to this capability. How should the administrator make this functionality available to management? A. Enable reporting snapshots. B. Select Download Chart on the component. C. Set View Dashboard As to the dashboard viewer: D. Enable dashboard feed tracking.
D. Enable dashboard feed tracking.
NO:210 An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. B. Existing field values will be deleted. C. Existing Auto Number field to Text is prevented. D. Existing field values will be converted
D. Existing field values will be converted.
NO:237 Cloud Kicks stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object. What should the CK administrator use to represent that Contacts can be interested in multiple pieces of Merchandise? A. Hierarchy column B. Lookup filter C. Formula field D. Junction object
D. Junction object
NO.204 Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? A. Define a new Stage picklist value. B. Create a custom field on Opportunity. C. Configure Forecasting support. D. Make the field editable on page layouts
D. Make the field editable on page layouts
NO:234 Cloud Kicks is introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a new campaign called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality? A. Junction object B. Parent campaign field C. Lookup relationship D. Master-detail relationship
D. Master-detail relationship
NO:214 Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement? A. Opportunity Processes B. Workflow Rules C. Dynamic Forms D. Path Key Fields
D. Path Key Fields
NO.203 Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. which Solution Should be administrator suggest to meet this requirement? A. Prebuilt Quick Texts B. Prebuilt Email Templates. C. Prebuilt Flow Templates. D. Prebuilt Auto-Responses.
D. Prebuilt Auto-Responses.
NO:223 Which setting on a profile makes a tab hidden in the All App Launcher or visible in any app, but still allows a user to vlew records that would normally be found under this tab? A. Object Permissions B. App Permissions C. Org-wide Defaults D. Tab Settings
D. Tab Settings
247. The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them; however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue? A. The Owner field is missing on the webform and email template. B. Another assignment rule ls giving ownership to the administrator. C. An escalation rule is changing the case owner on case creation. D. The Assignment Rule checkbox is selected by default.
D. The Assignment Rule checkbox is selected by default.
NO:219 The administrator at Cloud Kicks deleted a custom field but realized that is it part of the lead conversion process. What should an administrator take into consideration when undeleting the field? A. The field needs to be re-added to reports. B. The field mapping needs to be re-mapped. C. The field needs to be restored in the search settings. D. The field history will remain deleted.
D. The field history will remain deleted.
NO: 239 - An administrator is building a Lightning app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain? A. A deployed My Domain is irreversible and renaming is unavailable. B. The URL instance for a My Domain stays the same for every release. C. Single sign-on must be disabled prior to implementing My Domain. D.The login for all internal and external users changes to the My Domain login.
D. The login for all internal and external users changes to the My Domain login.
NO:211 Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same role. The administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause? A. The record type of the Opportunity records was changed B. The records were manually shared with the user. C. Permission sets were removed when the user was deactivated. D. The stage of the Opportunity records was changed to closed lost.
D. The stage of the Opportunity records was changed to closed lost.
NO:235 AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record. What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine? A. Ensure the Market Segment field on the Lead is mapped to right field on Account. B. Ensure Account has a field that has the exact same name as the new Lead field. C. Write a Validation Rule to ensure the Account has a value in that field. D. Write a record-triggered flow to copy the custom field from Lead to Account.
D. Write a record-triggered flow to copy the custom field from Lead to Account.
NO.207 A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation. When using the Lead Conversion process, which two records can be Created? Choose 2 answers A. Account B. Campaign C. Case D. Contact
A. Account D. Contact
243. The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. What is the most efficient way for the administrator to complete this requirement? A. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine". B. Use an assignment element, one for when Lead Source Is "Search Engine" and one for everything else. C. Use a conditional filter in the screen element to only show 'Specific Search Engine' field only when Lead Source is "Search Engine". D. Create a picklist for Specific Search Engine, and set conditional visibility so that It Is only shown when Lead Source is "Search Engine".
C. Use a conditional filter in the screen element to only show 'Specific Search, Engine' field only when Lead Source is "Search Engine".
242. The Support team at Ursa Major Solar occasionally views shipments from an application external to Salesforce. What is the best way to configure the UI to allow for this functionality? A. Filter by a single shipment record type In the list view. B. Add the Manage List Views permission for support users. C. Use external objects and add a custom tab to the Support App for support agents. D. Split views are only available on standard objects.
C. Use external objects and add a custom tab to the Support App for support agents.
NO:215 The administrator has created new users for 10 new employees at Northern Trail Outfitters Why are these users unable to access the account object in the Salesforce org? A. Organization-wide defaults are set to private. B. Users' profile requires a sharing rule for Accounts. C. Users' profile requires permission to the Account object. D. Users' roles are low on the role hierarchy.
C. Users' profile requires permission to the Account object.
