Salesforce Fundamentals 7%

A requirement has been given to display the average value of won opportunities on the Account page layout. How can this be best achieved? A. Use roll-up summary fields and a formula field B. Use a trigger on the Account object C. Use a trigger on the opportunity object D. Use a roll-up summary field with the average function

A

Eric was told that Visualforce is part of the MVC paradigm. In this context, what does MVC stand for? A. Model View Controller B. Master Class Variable C. Master Control Variable D. Model Variable Controller

A

Global Containers requires that when saving an opportunity record, a check is performed to determine if the opportunity amount is the highest value in the current year for all opportunities in the org. If so, a checkbox on the opportunity record should be marked and an email should be sent to the record owner's manager. What Salesforce feature should be recommended to handle this requirement? A. Flow Builder B. Workflow Rule C. Formula Field D. Apex Trigger

A

There is a requirement that when an opportunity is closed, commission records should be created automatically for each member of the opportunity team. The Commission custom object has a numeric field wherein its value is calculated based on the role of the member, time to close the deal, and type and value of the opportunity. How could this be achieved? A. Flow Builder B. Workflow Rule C. Apex Trigger D. Process Builder

A

Which of the following correctly describes how the platform features map to the MVC pattern? A. Model: Standard and Custom objects; View: Pages and Components; Controller: Standard and Custom Controllers B. Model: APEX Classes; View: Pages and Components; Controller: APEX Triggers C. Model: Standard and Custom objects; View: CSS and images; Controller: Standard and Custom Controllers D: Model: Javascript code; View: Visualforce Pages; Controller: Custom APEX code

A

Which of the following use cases are valid for using declarative customization? Choose 3 answers. A. Displaying the number of employees of the account related to an opportunity on the Opportunity page layout B. Calculating the number of days until an opportunity closes and displaying the value on a report C. Calculating the sales tax applicable to a quote that is a complex calculation based on factors such as product, state and quantity D. Determining a Lead rating that is based on the value of three fields on the lead record E. Displaying the total discount amount on an opportunity using a roll-up summary field based on line item formula fields which reference another object

ABD

There is a requirement to validate that the country code of an account field is a valid ISO code. There are over 200 codes. What could be used for this validation? A. After Update trigger B. Before Update trigger C. Validation Rule D. Workflow Rule

C

Dynamic Computing would like to be able to manage sales and support tasks differently and display different fields for each. How can this requirement be met? Choose 2 answers. A. Record Types B. Page Layouts C. Workflow Rules D. Formula Fields

AB

Which of the following are true regarding developing in the Salesforce multi-tenant environment? Choose 2 answers. A. Queries need to be selective in terms of the number of records returned B. Salesforce delivers polyglot persistence transparently C. The custom domain feature ensures that different customers do not access each other's data D. It is not possible to index application data as each tenant stores different types of data in the same application table

AB

Which of the following best describe the Lightning Component framework? Choose 2 answers. A. It has an event-driven architecture B. It is device-aware and supports cross-browser compatibility C. It automatically upgrades all pre-existing Visualforce pages and components D. It requires the Aura components model to build Lightning components

AB

Because Apex runs in a multitenant environment, the Apex runtime engine strictly enforces limits to ensure that Apex code or processes don't monopolize shared resources. What are valid examples of these limits? Choose 3 answers. A. Total number of records retrieved by SOQL queries B. CPU time per transaction C. Time executing a SOQL query D. Maximum number of records that can be stored E. Maximum execution time for a DML operation

ABC

What are valid reasons for considering an AppExchange App? Choose 3 answers. A. Some AppExchange apps are open source B. Some AppExchange apps are free C. AppExchange apps cover functionality not covered by Salesforce D. AppExchange apps can be installed by any Salesforce user E. AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality

ABC

What is true regarding Person Accounts? Choose 3 answers. A. If Person Accounts are enabled, when creating an account, the type of account to create needs to be selected B. Once Person Accounts are enabled they cannot be disabled C. Person Accounts have the same fields as a business account D. Person Accounts do not have an account hierarchy

ABD

You have come across a situation where a consultant works on behalf of multiple organizations. How can you track this in Salesforce? A. Use the Account Hierarchy feature B. Use the Contacts to Multiple Accounts feature C. Create multiple contact records and relate the consultant to each organization they consult for D. Use the Account Teams feature

B

Cosmic Innovation is considering the use of the Lightning Component Framework to build a custom application for managing the company's products. Which of the following are valid capabilities of the framework that would be useful for understanding how to develop and provide access to the custom application? Choose 3 answers. A. The framework provides two programming models for development, namely, Aura Components and Lightning Web Components B. The framework uses JavaScript on the client-side and Apex on the server-side C. The framework utilizes stateless client and stateful server, which improves efficiency and responsiveness D. The components built using the framework offer cross-browser compatibility but not device-awareness. E. The components built using the framework can be exposed as custom tabs.

ABE

If your company is selling only to businesses, which features of Salesforce would be used? Choose 2 answers. A. Business Accounts B. Person Accounts C. Contacts D. Private Contacts

AC

What are valid use cases for the AppExchange? Choose 2 answers. A. To extend standard Salesforce functionality B. To exchange apps with other developers C. To add industry-specific functionality to Salesforce D. To exchange ideas and tips with other developers

AC

Which of the following are part of the model layer in the MVC model? Choose 3 answers. A. Relationships B. Page Layouts C. Fields D. Tabs E. Objects

ACE

A Salesperson wants to track customer preferences and product interests. How can the data structure required be achieved in Salesforce as per the MVC model? A. Creating Custom Visualforce pages B. Creating objects and fields C. Validation Rules D. Workflow

B

A developer is required to ensure that a reason is entered if an opportunity stage is updated to "Closed Lost". What is the best way to meet this requirement? A. Workflow rule B. Validation rule C. Required field D. Apex Trigger

B

Cosmic Solutions would like to generate invoices in Salesforce, allow customers to pay their invoice securely from their email, and process the payment. Which of the following should be used to meet this requirement? A. Use Workflow Rule and Formula Fields B. Check if an AppExchange app exists C. Use Lightning Process Builder D. Build a custom Apex solution

B

Cosmic Transport would like to use the Lightning Component Framework for adding functionality that allows the company's users to manage its transportation services. A developer has been asked to work on a few custom Lightning web components that will be added to Lightning pages and tabs. Which of the following is an important consideration for this use case? A. Each Lightning web component should be inside an Aura component to configure it using Lightning App Builder. B. My Domain will need to be deployed for adding the components to Lightning pages and tabs C. A component bundle containing Controller and CSS would need to be defined for each Lightning web component D. The Lightning Component Framework allows only Aura components to be added to Lightning tabs

B

What is a valid consideration regarding development in a multi-tenant environment? A. Salesforce organizations can choose to accept upgrades, so different organizations may be on different releases B. Salesforce upgrades are automatic and cannot be scheduled on a particular date C. Salesforce upgrades sandbox environments at the same time as production environments

B

What is correct with respect to the Salesforce MVC paradigm? A. Custom Objects are part of MVC B. All statements are true C. Standard pages are part of MVC D. Visualforce pages are part of MVC E. Components are part of MVC

B

Which of the following capabilities are provided by the core CRM objects in the Salesforce schema? Choose 3 answers. A. Tracking customer invoices B. Tracking prospective customers C. REcording customer feedback, problems or questions D. Recording time spent on projects in timesheets E. Tracking sales deals and pipelines

BCE

How can the relationship between different accounts be recorded and viewed? Choose 2 answers. A. Using the Generate Relationship function B. Using the Parent Account field C. Using the Related Account field D. Using the View Hierarchy link

BD

Which of the following are valid reasons for considering an AppExchange app? Choose 3 answers. A. AppExchange apps will not affect organization limits B. AppExchange apps include support for Salesforce mobile app C. An existing unmanaged package app may meet most of the requirements and can be further customized D. An existing app may solve the business problem, meaning a custom does not need to be developed

BCD

Cosmic Finance Solutions has recently switched to lightning experience. The Salesforce Administrator of the company would like to make use of lightning components to enhance the user experience. Which of the following can be created with lightning components using the Lightning App Builder? Choose 3 answers. A. Custom page layouts B. Custom record pages C. Custom home pages D. Lightning tabs E. Single-page apps

BCE

What are some considerations regarding using Leads in Salesforce? Choose 3 answers. A. When a lead is qualified, an account, contact and opportunity is always created B. When a lead is created, it can be automatically assigned to an owner C. Opportunities must always be created from Leads D. Leads can be individual consumers E. Leads can be imported or created from automatic process

BCE

Which are true regarding how Salesforce supports the sales process? Choose 3 answers. A. Only contacts from the account related to the opportunity can be linked using contact roles B. Opportunity Teams can be used to allow a group of people working on a deal to be associated with an opportunity C. Salesforce supports selling different items with different processes D. Team Selling can be used to attribute a percentage of success to influential campaigns E. Salesforce features include leads, campaigns, products, price books, opportunities and quotes

BCE

Record types have been defined on the Account object. What does this mean? A. Different users can be assigned to each record type B. Different page layouts can be assigned for each record type C. Different fields can be defined for each record type D. Different picklist values can be defined for each record type

BD

A service manager wants to send an email reminder to customers who have failed their energy audit to schedule another audit after they have completed the required modifications. They want this to be done weekly for all the records that still have failed audit status. How can a Salesforce Administrator easily fulfil this requirement? A. Create a workflow select the records with a failed audit status and associate a workflow action to send an email B. Create a batch Apex for the records that failed the energy audit and schedule Apex to send the email C. Create a scheduled flow for the set of records that have a failed audit status to send an email D. Create a process using Process Builder to select the records with a failed audit status and send an email reminder

C

Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? A. Install an AppExchange solution that adds the required functionality B. Create a custom object to manage field service jobs C. Utilize the standard objects Work Order and Work Order Line Item D. Create an external field service application and use REST API to integrate it with Salesforce

C

Global Insurance would like users to be able to enter policy and advisor details on a screen. When a user clicks the "Next" button on the screen, the advisor commission related to the details entered by the user should be displayed on the next screen. What would be the recommended solution for this requirement? A. Create an approval workflow B. Create a process with Process Builder C. Create a flow with Flow Builder D. Create a Visualforce wizard

C

How does Salesforce track how a deal progresses through the sales cycle? A. Using Deal Stages B. Using Sales Status C. Using Opportunity Stages D. Using Opportunity Status

C

If multiple people in an organization work with an account, how can this be easily tracked and required access provided? A. Use Account Assignment Rules B. Use Multiple Owners C. Use Account Teams D. Use Sharing Rules

C

Sarah has set up the standard Email-to-Case functionality and is testing it. She has found that cases are created from emails sent to the designated email address with the subject populated from the email subject and the case description populated from the email body. The support emails are sent using a standard format that includes the case priority and site location of the customer issue. how can these fields be set automatically when the case is created? A. Create an after trigger on the case object to update the case priority and site location fields B. Create a workflow rule to update the case priority and site location fields C. Create a custom email handler to map the fields D. Add field mappings for custom priority and site location in the Email-to-Case settings

C

There is a requirement to rate all accounts daily based on the venue of the opportunities closed in the last year. The account with the highest value of opportunities closed in the last year should be rated number 1, and so on until the account with the lowest value of closed opportunities. How could this requirement be achieved? A. Use Process Builder and schedule an action to run each night to sort and rate all accounts B. Use a time-based dependent workflow action to update the "Rating" field C. Use a Batch Apex job and schedule it to run each night D. Use an Apex trigger on the Account object and schedule it to run each night

C

Which of the following are valid considerations that a new developer should be aware of when developing in a multi-tenant environment? Choose 2 answers. A. Many customers share the same instance, so queries need to ensure the correct organization id is referenced to return the correct organizational data B. The number of API calls allowed is unlimited C. Governor limits ensure that the amount of CPU time is monitored and limited per customer over a defined time period to ensure that performance in one org is not impacted by another D. Restrictions are enforced on code that can be deployed into a production environment

CD

Cosmic Solutions has a custom object called Weekly Employee Summary, which stores a summary of employee data that is tracked in Salesforce, such as hours worked and wage totals. An autolaunched flow has been built to calculate this information and create a new Weekly Employee Summary record for each employee every time it is run. Currently, a Salesforce Administrator needs to run this flow manually once a week. They would like this flow to be run automatically in the future. Which solutions would meet this requirement? Choose 2 answers. A. Create a workflow rule that launches the flow weekly B. Use Process Builder to invoke the flow to run weekly C. Schedule the auto-launched flow to run weekly D. Invoke the flow from an Apex job that runs weekly

CD

New Horizon Satellites uses Salesforce for opportunity management for its data service products. There are many variables and complex combinations that can be configured when offering a data service. They currently use Excel to produce quotes but would like to use Salesforce instead. What would be the recommended solution? Choose 2 answers. A. Create a Visualforce page that displays the quote and allows saving as a PDF B. Use the standard Quote template functionality C. Use Salesforce Quote-to-Cash functionality D. Look for an AppExchange product that meets the requirements E. Create a custom button that allows exporting the opportunity details to Excel

CD

What constitutes the model part in the Model-View-Controller paradigm? Choose 2 answers. A. Visualforce Pages B. Standard Pages C. Custom Objects D. Standard Objects

CD

What is true regarding the Salesforce multitenant environment? Choose 2 answers. A. All customers share the same code base but have their own database B. Metadata includes configuration but not code C. All customizations are specified as metadata, allowing for easy upgrades D. Automatic upgrades are applied during the year according to Salesforce release schedule to all customers

CD

Which of the following are part of the control layer in the MVC model? Choose 2 answers. A. List Views B. Apps C. Visualforce Controllers D. Apex custom controllers

CD

A developer wants to quickly build a custom user interface for internal users. The interface will contain fields pulled from multiple custom Salesforce objects, some of which are not related. What is the easiest way to accomplish this? A. Build a custom page layout in Salesforce containing the required information B. Build a page with Python in deploy it on Heroku C. Build a PHP-based site in Heroku and embed it in Salesforce D. Develop a Visualforce page containing the required information

D

What feature can be enabled to allow users to access social media information about the account and contacts they are interested in? A. Twitter Search standard component B. Social Media Network Search Tool C. Social Media settings in Global Search D. Social Accounts, Contacts and Leads

D