Sample Business Management and Administration Cluster Exam

Which of the following statement would be placed in the introductory section of a research report A: the purpose of this study is to determine why sales have been decreasing for three consecutive quarters B: based on the previously stated findings, it is recommender that the XYZ company revise its operating budget C: the survey consisted of 10 respondents from the northern region of the country D: the statistics indicate that the business is losing up to 15% of its market share to new competitors

A

Brain drain occurs when

A country loses talented employees to better opportunities overseas

What do companies often use to assign and track various business tasks?

Accountability matrix

Which of the following is a negative effect on businesses of government regulation: A: the use of resources is regulated B: unfair trade practices are prohibited C: additional expense and inefficiency are experienced D: patents trademarks and copyright protection are provided

Additional expense and inefficiency

Alex is very skilled in building positive client relations because he can express himself without offending others. Alex would be described as having

Tact

When participating in group discussions it is often helpful to

Appoint a leader

Because Costa Ricans do not like to be kept waiting it is important for businesspeople to

Arrive at meetings on time

What is important to do when giving verbal directions to make it the audience understands

Ask questions

What type of risk management tech can track individual traders' risk limits and notify management immediately if any trader exceeds their present limit

Automated oversight

To calculate total revenue a business multiplies the number of units sold by

Average price per unit

Which of the following is an indication that employees might be experiencing s lot of stress A: drinking one or two cups of coffee a day B: being irritated when dealing with customers C:concentrating on doing the job correctly D: having occasional conversation with coworkers

Being irritated when dealing with customers

What information should be included in the recommendations section of an analytical report

Benefits and risks

An estimate of a business's income and expenses for a specified period of time is a

Budget

Kate works closely with all the company's departments to develop computer software programs that enhance the business's ability to communicate and obtain data. Kate works in the area of

Business information tech

Which of the following are characteristics of a well written executive summary A: error free simple and creative B: clear concise and error free C: creative concise and informal D: concise informal and error free

Clear concise and error free

Releasing equipment materials and team members are tasks that are Completed during the -- phase of a project

Closing

What do many individuals establish when planning for the future financial needs

College fund

What do managers need to do to help employees understand their specific responsibilities in achieving be organization's goals

Communicate priorities

Which of the following statements regarding company policies is true A: company policies identify general company rules B: company policies and procedures are the same thing C: company policies describe emergency measures D: company policies identify very specific employee actions

Company policies identify general company rules

Information management can be a challenge because the business world is

Constantly changing

In which component of the project's statement of work would the following message most likely appear "due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced"

Constraints

Henry's been at his current job for five years. He doesn't really like it but doesn't want to look for a new job because he's so used to this one. Henry avoids adapting because of

Contentment

Marsha wants to invest her savings in a business. However she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha

Corporation

How does empathy help coworkers to be fair to each other

Coworkers with empathy are better able to understand others

One of the benefits of production to consumers is that production

Creates from utility

Which of the following characteristics are necessary for entrepreneurs to be successful A: creativity and innovation B: determination and aggression C: optimism and risk aversion D: timidly and organization

Creativity and innovation

Regular credit accounts are sometimes called open accounts because they all

Credit users to buy at any time during a set period

Which of the following statements about creativity in marketing occupations is true A: creativity is applicable to working with things rather than with people B: creativity is not important for most marketing jobs C: opportunities go be creative are limited to advertising and display D: almost all marketing occupations involve creativity to some extent

D

Ian's employee electronically places Ian's paycheck directly into his bank account every pay periods. In what column of Ian's bank statement will he find these transactions?

Deposits and credits

Which of he following is most likely to be a result of competition: A: development of new products B: reduction in product quality C: high prices D: more monopolies

Development of new products

During a negotiation a non verbal behavior that indicates a negotiator's high level of confidence is

Direct eye contact

What management function involves motivating and encouraging an employee

Directing

Which of the following is a true about safety hazards in the workplace A: ongoing equipment maintenance prevents most hazards B: safety hazards are obvious to most people C: safety hazards are the same for most businesses D: poor housekeeping can cause safety hazards

Poor housekeeping can cause safety hazards

Plastico manufacturing company had to temporarily shut down one of its factories because it was emitting toxic chemical into the air. Plastics was not complying with community's

Environment regulations

To manage their work commitments in a timely manner businesspeople should

Estimate the time that it takes to perform their tasks

For an investment to yield positive results at the end of the investment period the warnings should

Exceed the rate of inflation

Another term for quality is

Excellence

A computer program that captures the knowledges of experienced workers is known as an

Expert system

The capability of combining graphics, text animation and sound is a unique characteristic of -- software programs

Presentation

Which of the following is an area often used by customers that a business must maintain on a regular basis A: employee lounge B: corporate office C: exterior sidewalk D: storage facility

Exterior sidewalk

Which of the following types of info should a business keep on file indefinitely A: cancelled checks B: federal income tax returns C: invoices D:credit card statements

Federal income tax returns

Inspecting raw materials before using them to produce finished goods is an example of -- control

Feed forward

Monica has always loves to work with preschool children. She would like to open a day care center in her area. However she does not have enough capital saved at this time. What business activity should Monica address first?

Financial analysis

Combining steel glass and other raw materials into a vehicle is an example of --- utility

Form

Interpreting business policies to customers is usually easier if the business had created a ---- atmosphere

Friendly

Maya truly cares about her coachee Jamie and she wants Jamie to succeeded. Which of following coaching characteristics does maya illustrate: A: Positivity B: humility C: flexibility D: genuine concern for others

Genuine concern for others

Refusing to do things you really don't want to do is -- your self esteem

Good for

During a meeting with German businesspeople an American businessperson introduced a change to the agenda. Because the German businesspeople were caught off guard by this change they became upset which indicated at German culture tends to

Have a low tolerance for uncertainty

What is an indicator of strong organizational ethics

High trust and mutual respect

A comprehensive report reveals that the Sabin company can increase its data entry outputs by 20% in a six month period by installing the mmx software system. Sabin can is this type of business analysis to determine

How to increase its efficiency

One of the first steps that a business usually takes to develop a project plan is to

Identify needed resources

What should a business employee do before writing an informational message

Identify the audience

As a new employee you receive constructive criticism about you job performance. This criticism is designed to

Improve your ability to do the job

How can a business reduce risks that are associated with a poor public image

Implement an ethics program

When preparing an interview follow up letter what might applicants include that they forgot to mention during the interview

Important information

Dale stores his customer in a remote database that he accesses via Internet. Where does dale maintain his customer files?

In the cloud

Because rob is up for a promotion and wants to impress his manager he will not share with his coworkers the tacit knowledge that helps him efficiently perfume his job. Rob's reason for not sharing the info relates to

Personal gain

A potential benefit to businesses that implement continuous quality improvement processes is

Increased sales

The US business culture tends to embrace self reliance and personal accomplishment which are characteristics of

Individualist society

Which of the following is the most efficient tool for gathering external info that businesses need A: Internet b: library C: software D: textbooks

Internet

What should you develop during the process of identifying the people who have skills hat are needed to complete the project

Job description

As the manager of her own company Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of

Leadership

Risk retention groups are typically only allowed to off -- insurance coverage

Liability

Before an individual can follow verbal directions, they must first be ready to

Listen

Silence is an effective negotiating technique to use with a vendor when a business wants the vendor to

Make a concession

Jon frequently lists or ranks the things he needs to do in the order of importance. Jon is -- his activities

Prioritizing

The belief that profitable sales volume will result from giving customers quality products at fair and reasonable prices is part of the

Marketing concept

The process of managerial planning typically helps to

Maximize resource efficiency

Which of the following will foster a business's ability to adapt to changing markets A: authoritarian leadership B: reactive management C: proactive management D: conservative leadership

Proactive management

Isabelle asks Todd one of her project team members if he has collected all of the info that he needs to start tabulating a survey. What project management activity is Isabelle performing

Monitoring

What organization helps union locals to become established recruit new members and negotiate with management

National union

The section of the marketing plan that should address where the business will be located is the -- section

Place

Elaine a buyer for a large retail chain places a paper goods order with sheets paper company one of five paper suppliers and uses because sheets has the best prices and can ship the order tomorrow. This is an example of -- order

Open

What tends to increase when all employees follow the company's rules of conduct

Organizational cohesiveness

Which of the following provides he foundation for a business's overall planning and controlling activities A: organizational goals B: profit margins C: ordering procedures D: product objectives

Organizational goals

Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use the company should obtain a

Patent

Which of the following is the most likely action that the government takes when a person misses the deadline for filing their income tax return A: penalty B: refund C: extension D: allowance

Penalty

Two employees used a business's computerized accounting system to change some records. They were able to steal $ from the business because he accounting system lacked which of the following: A: protections from theft and fraud B: an affordable price C: a manual system as backup D: printed financial statements

Protection from theft and fraud

The six sigma quality management framework involves monitoring improvement processes is

Quantitative info

Effective managers involve employees in planning changes because people who help to initiate changes are usually more --- to those changes

Receptive

One of the main functions of the legal procedure is to

Resolve disputes

During a weekly status meeting tom said "we've worked hard and have made some tremendous progress on this stage of the project so I am taking the team out to lunch Wednesday" what project management activity is tom performing

Rewarding

Project management software can help businesspeople allocate necessary resources and

Schedule tasks

A business that wants to maintain positive long term relationships with its vendors should

Share relevant info

Which of the following functions in a spreadsheet software program allows the computer user to change the format of the data from ascending to descending order A: replace B: chart C: consolidate D: sort

Sort

It is most appropriate for businesspeople to use complex technical jargon when they are

Speaking with coworkers

Which of the following is the management function that focuses on matching the appropriate person with the necessary skills for a specific job A: leading B: interviewing C: coordinating D: staffing

Staffing

What is a necessary component of quality assurance activities

Systematic process

A businessperson offended a foreign client when they continuously made an insulting gesture. As a result the client severed ties with the businessperson's company. This situation could have been avoided if the businessperson had

Taken the time to learn about the client's culture before the meeting

You have a customer on the phone who always ends up talking about his personal life for far too long. How should you handle the situation.

Tell the caller you're happy to hear about his life but you have to take another call

What must be determined before the work effort can be coordinated effectively

The necessary tasks

Dally is a production line worker who is experiencing problems with the production equipments. Following the appropriate chain of command Sally should report the problem to

The production line supervisor

Why is it important for businesses to interpret statistical findings?

To obtain useful info

Why does a business keep stock on hand for resale

To sell it to end users

Kate's coworker jack is meeting with a very important German client tomorrow. Kate has been to Germany several times and tells jack that German businesspeople tend to be very formal and serious in business situations. After learning this info jack now knows that he should avoid

Using humor

Project management can benefit greatly from user generated user updated websites called

Wikis

Which of he following is an example of a Saudi Arabian custom that relates to gender A: Friday is the day of rest B: women are not permitted to drive a car C: thumbs up is offensive D: it is illegal to eat pork

Women can't drive

One of the reasons why networking a is so effective is because the contacts often

Work at the company that is hiring

Isabelle is developing a document that divides a long term project into meaningful subprojects and tasks which she will use to guise the workflow. Isabelle is developing the

Work breakdown structure

What is often a positive result of accepting responsibility for a poor decision

You gain other's respect