SCMT 3613 Week 12

The traditional view of manufacturing quality is to find the lowest total cost of quality by ____. Finding the intersection of a downward-sloping correction costs curve and an upward sloping prevention cost curve and that intersection will define the lowest total cost of quality. Maximizing prevention costs because "quality is free." Finding the intersection of an upward-sloping correction costs curve and a downward sloping prevention cost curve and that intersection will define the lowest total cost of quality. Maximizing correction costs because "quality is free."

Finding the intersection of an upward-sloping correction costs curve and a downward sloping prevention cost curve and that intersection will define the lowest total cost of quality.

According to David Garvin, which of the following is NOT a dimension of quality? Accessibility Performance Reliability Perceived Quality

accessibility

The degree to which a product's design and operating characteristics meet established standards is known as: Aesthetics Conformance Reliability Perceived Quality

conformance

Which approach is defined in terms of tradeoffs between price and other product attributes? Manufacturing-based Product-based User-based Value-based

value-based

In which approach are requirements or specifications established by design and any deviation implies a reduction in quality? User-based Transcendental Product-based Manufacturing-based

manufacturing-based

Wilson Company had the following quality costs for 2014: Testing $ 120,000 Rework 55,000 Training 90,000 Product liability insurance 70,000 Quality planning 86,000 Customer surveys 30,000 Re-inspection and retesting 35,000 Warranty repairs 100,000 Total quality costs $ 586,000 Sales for 2014 were $2,000,000. What is the amount of external failure costs? $100,000 $170,000 $135,000 $205,000 $70,000

170,000

Which of the following is NOT an example of prevention costs: Quality planning costs Product design costs Training costs Process costs All of these are examples of prevention costs

all of these are examples of prevention costs

Costs associated with good quality are also referred to as the cost of nonconformance, or failure costs. True False

false

External failure costs are incurred when poor-quality products are discovered before they are delivered to the customer. True False

false

In the user view, quality is viewed as a quantifiable or measurable characteristic or attribute. True False

false

Its usually cheaper to ship batches of products that contain a few defective items because the customer has to pick up the cost of those items. True False

false

Serviceability, as dimension of quality, is how a product looks, feels, sounds, tastes, or smells. True False

false

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer. True False

false

Lost production time, scrap, and rework are examples of ___. external failure costs internal failure costs prevention costs appraisal costs replacement costs

internal failure costs

The costs of handling and replacing poor-quality products returned by the customer is referred to as: Lost sales costs Backorder costs Warranty claims costs Product return costs

product return costs

Which quality dimension is most likely to be associated with the probability of successfully performing a specified function for a specified period of time under specified conditions? Serviceability Reliability Perceived Quality Aesthetics

reliability

A customer boycotting the seller is an example of a private action that might be taken by a dissatisfied customer. True False

true

Appraisal costs are the costs of measuring, testing, and analyzing materials, parts, products, and the productive process to ensure that product quality specifications are being met. True False

true

In regards to quality, those who hold the transcendental view would say, "I can't define it, but I know it when I see it." True False

true

The cost of poor quality can be categorized as internal failure costs or external failure costs. True False

true

The user-based approach leads to two problems: variety of consumer preference and the fact that often quality and customer satisfaction are not the same. True False

true