SCOM TEST 1 TOP HAT REVIEW

In a collectivist culture such as China, which of the following statements would likely be chosen to convince students in an adjacent dorm room to turn down their loud music?

"Your loud music is disturbing many people on this floor."

What percentage of college seniors are required to give a presentation?

95%

Which type of audience is filled with "eager listeners"?

A concerned audience

Which of the following disadvantages applies to majority rule?

A dominance power dynamic can emerge.

Which of the following are benefits of brainstorming when compared to nominal group technique?

Brainstorming is more fun. Brainstorming can create a positive organizational climate. Brainstorming can encourage talented and highly skilled employees to remain in an organization

Which of the following is an ethical component of the communication competence model?

Choice

When you organize your speech using a sequential time pattern, this is which of the following organizational patterns?

Chronological pattern

What will a person who holds two inconsistent ideas, beliefs, or opinions at the same time likely experience?

Cognitive dissonance

Joshua, a member of your dorm council, has been a very disruptive group member— speaking out of turn, dominating discussions, making inappropriate remarks, and quarreling with other council members. What steps should be taken to deal effectively with Joshua?

Confront Joshua about his disruptive behavior after the council meeting.

Which statements best describe criteria for decision making?

Criteria are standards for judging the effectiveness of team decisions.

What does pathos, the term Aristotle invented, refer to today?

Emotional appeals used to convince listeners.

What insights about human communication does the interactive model provide?

Fields of experience can significantly affect the understanding of messages transmitted.

Which of the following is an advantage of the consensus decision-making process?

Full discussion of issues is required. Commitment from all group members to a final decision is likely. Group satisfaction is normally high.

Pete plays the harmonizer-tension reliever role during group discussion on an issue that provokes strong disagreement among members. As a harmonizer-tension reliever, what should Pete do?

He should maintain the peace; use gentle humor.

What is groupthink?

It is a process of group members' stressing cohesiveness and agreement instead of skepticism and optimal decision-making.

What is an internal summary?

It is a restatement of a key point or points during a speech presentation.

What does identification as a persuasive strategy mean?

It means a speaker affiliates and connects with an audience.

What should a memorable conclusion to a speech do?

It should use attention strategies much as they are used in the introduction to a speech.

Sarah is a devil's advocate. What should she do during group discussions?

Sarah should gently challenges prevailing viewpoints in the group to test and evaluate their strength.

According to Aristotle, which of the following is not a part of ethos?

Sentiment

"Success is like a great deodorant. It eliminates the odor of past failure." What is this an example of?

Simile

What does noise, from a communication perspective, include?

Startling sounds Biases and assumptions Confusing word choices

Which of the following is considered a maintenance role in a group?

The gatekeeper role

Which of the following is NOT a weakness of the linear model of communication?

The model does include noise.

When citing testimony from an expert as supporting material for a claim made in a speech, what should a complete citation include?

The name of the expert. The expert's specific title or expertise. The publication in which the expert's statement appears.

In which of the following ways does informative speaking differ from persuasive speaking?

The primary goal of informative speaking is having an audience learn; the primary goal of persuasive speaking is having an audience act.

Which of the following purposes do supporting materials for speeches accomplish?

They support claims. They amplify ideas. They clarify points.

As you become more experienced as a public speaker, what can you expect?

You can expect to manage your anxiety effectively, if proper steps are taken.

"My third reason is . . ." is an example of

a signpost

"So how does this affect us?" is an example of

a transition